We hired Sunrise to renovate our kitchen recently. They came highly recommended by a co-worker who had previously used them for a bathroom remodel. We met with multiple contractors and recieved multiple quotes, they were not the lowest price but we felt like they offered a better all around option. The design consultation was very helpful and they had a very good selection at their showroom. The project went very well however there was an inital delay due to permitting that extended our inital timeline. The crew was respectful of our home, kept a clean jobsite and communication was great. read more

I delayed writing this review because the experience was so upsetting, but I feel a responsibility to be honest for future customers. Based on my experience, I would not recommend Sunrise Kitchens Baths and Closets. It's important to note that the majority of this company's positive reviews are from previous ownership. Since the business was sold in September 2024, many of the employees referenced by name in those reviews are no longer with the company, which provides important context for prospective customers. My kitchen project was plagued by serious issues from start to finish and ultimately dragged on for 13 months, despite being promised a fully functioning kitchen completed within a few weeks. Despite being promised a "streamlined" and professionally managed project, that is not what I experienced. There was a clear lack of consistent project management throughout the renovation. Over the course of the project, I worked with at least five different individuals who were identified as managing my project, which is supported by written communication and documentation. For the majority of the project, no project manager came to my home to oversee work. Project management oversight did not occur until the final month, after DPOR became involved. Prior to that, subcontractors/employees were frequently sent to my home without clear direction and often asked me what they were there to do. Work was performed that was not included in my contract, and afterward I was demanded thousands of dollars for this non-contracted work. No clear or itemized breakdown was ever provided explaining what was done, why it was done, or why it was supposedly required. I never agreed to this work, never approved it through signed change orders, and never consented to the additional cost. Despite this, the company refused to move forward or complete the project unless this unapproved payment was made, effectively holding the project hostage over charges I never agreed to. After two mediations, the company ultimately agreed that I did not owe payment for one of the change orders because the HVAC work in question should never have been done. That work involved replacing ductwork that had already been replaced earlier that year by another company and was still under warranty. In addition, changes were made to cabinetry without my consent, again with no signed change orders. Additional HVAC work was completed without a permit and was not up to code. After personally contacting a city inspector, the company was required to redo the work and have it reinspected. Documentation -- including proof of purchase, warranties, and permits -- was repeatedly requested and never fully provided. Due to the seriousness of these issues, I filed a formal complaint with DPOR (Virginia Department of Professional and Occupational Regulation). Following their investigation, the company was found to be in violation of regulations. What made this experience especially frustrating was the lack of transparency, poor communication, and unwillingness to fix mistakes. A kitchen renovation is a major financial and emotional investment, and this company did not treat it with the care or professionalism it deserves. I strongly encourage anyone considering this company to look closely at the timing of the reviews, ask detailed questions, and ensure everything is clearly defined and signed in writing before proceeding. read more

I would not recommend Sunrise Kitchen & Bath. The entire process was frustrating and disappointing. We went with them for a streamlined process, and it was honestly a disaster. Our project manager and designer, Shannon, was disorganized, made false assurances, and only completed necessary tasks after being asked repeatedly. We purchased a home and found out shortly after moving in that all three bathrooms needed a complete remodel. After receiving multiple bids, I decided to go with Sunrise because they stated they could remodel all three bathrooms at the same time in two weeks. Since the remodel required us to leave the home, the promise of two weeks was a huge selling point. She also stated everything would be designed and ordered before the demolition started so that the project would move quickly and smoothly. Even in the beginning, she would not deliver on her promises from emailed quotes, mock-ups, and pictures. She always had a reason she didn't send what she promised. We went in on a Friday and picked out the counter tops, counters, flooring, and tiles. The next day she sends me a text stating the team wants to start demo on Tuesday. I question the fact that nothing has been ordered but she guarantees me everything will run smoothly and ordering will not have any delays. They came in and started demo but didn't have the items they needed to complete the job. I would ask the contractors for daily updates on the process and they would say, "oh tomorrow we plan to install the shower or tub?" And I would say, "How? They haven't been ordered?" We had to contact Shannon on multiple occasions and remind her that we hadn't ordered items, and the contractors were needing them. Ordering was a complete disaster. Shannon would send us pictures from Amazon and tell us to choose. Then she would inform us that that item wasn't in stock or delayed and we needed to pick something else. The cabinet she ordered for one bathroom wasn't the correct size which wasn't realized until it was assembled and unable to fit the space. The shower unit for one bathroom was ordered four times because it arrived multiple times broken or cracked. She tried to tell me Amazon had high quality items when I complained about her just picking what Amazon had available. The shower door was the wrong size and didn't fit another bathroom. So many problems continuously. She stated she would help with the accessories and paint. NOPE. She kept saying she would help pick out the paint and do mockups, but the contractor informed me on a Friday night he needed the paint Monday morning or they had nothing to do so I just picked it out myself. We saw Shannon twice during the first two weeks and that was when I didn't like a design aspect and stopped the project and the second time was when she needed a payment. After 2 1/2 weeks, the contractors came here and there for miscellaneous tasks and then couldn't do anything else so at 4 weeks the project just stopped. NOT ONE BATHROOM COMPLETE. We were missing shower doors in two bathrooms, lighting in two bathrooms, and countertops in all three. We had to take baths in the only useable tub by flashlight for weeks. Around week seven we got a shower door so we could finally take showers. At the end of week eight, after Shannon told me multiple times the counter tops were still delayed, I finally started calling around to countertop companies to locate the company she used. I found them and when I told them that we had been waiting on counter tops for six weeks, they said they were waiting on Shannon to schedule them to come out and remeasure since the first measurements were incorrect due to the wrong counter measurements. The countertops were not delayed, they weren't even cut because they didn't have measurements. I scheduled for them to come back out and measure the next day. A few hours later, Shannon contacts me letting me know that the countertop company needs to come remeasure acting as if I wasn't the one that contacted them. I told her how disappointed I was in the company and how everything had been handled horribly. She again had excuses and never took fault for anything. We finally received countertops about week ten, but our master shower was still without a door. Since she said Amazon couldn't deliver the door we wanted, she would do us a "favor" and have a custom door made. At week 12, we finally received our master shower door. She finally comes by, and we go through all the small things that need corrected and create a final punch list mainly of painting and caulking fixes. We also tell her our garage is full of all the demo trash (old counters/toilets/large boxes) since the dumpster was taken weeks before the project was completed. She tells me I must pay the final payment and as I tell her, I don't want to because they aren't going to complete the job. I openly told her how unreliable they have been and how this entire experience has been ho read more

See all

Amazing job by all! Shannon was so easy to work with and everything was organized and done quickly. The installation team were very kind and professional. I love my new countertops! read more

Sunrise Kitchen Bath And More - Countertop Installation Near Me - Chesapeake, Virginia

See all

Whatever you do do NOT use these people. They haven't got a clue how to do a remodel. All of their 5 star reviews come from the previous ownership. The people that bought this company a few months ago have no clue what's going on. They make ridiculous promises regarding timelines but don't order materials to make it happen. They hire and fire contractors willy nilly and have contstant disputes with who they hire. NO communication whatsoever. The "project manager" if you want to call her that, is a complete nitwit that clearly has no experience managing construction work. Disappears for days with no supervision and effectively no site visits. They ignore calls until it gets to the point of threats. They point fingers, make excuses and blame each other or their contractors for everything. 2-3 week project went more than 6 weeks and still wasn't done because they never ordered parts. No wonder being they never checked to see what was needed on the job. They hire people then give them nothing to work with and then blame them for not making progress. Went without a usable bathroom for 4 months with them being MIA over decisions too many times to count. Every review in the last 6 months is the same story and seems to be their MO. Who knows how many other people they screwed. Stay away. read more