1. Ferguson Home

    1. Ferguson Home

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    Wilmington, DE

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    Ferguson Home

    5.0 (1 review)
    Closed Closed
    Updated 1 week ago

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    7 months ago

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    Molly M.

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    Lamp & Shade Works

    Lamp & Shade Works

    4.3
    (11 reviews)
    25.5 mi

    We had such great experience. We had an old lamp that the globe broke and we were able to get…read morefittings necessary for us to be able to use a lampshade , the sales person who took care of us was so helpful, she picked the lampshade that works perfectly. we would definitely recommend this store.

    I REALLY don't recommend getting a lamp repaired here at all…read more I needed a new lampshade harp for a vintage lamp I was giving as a gift. The existing harp (lampshade holder) was too tall and permanently attached so it could not be just swapped out. I contracted to have a new harp and saddle (the part the new harp locks into) installed that would work with my shade. When I got home after picking up the lamp, I noticed the harp was not locking into the saddle because the saddle bracket was way too small. Meaning the thing the lampshade would sit on was not being held securely in place. Immediately called and took the lamp back to the store and they tried different parts, all of which had the same problem. They ended up telling me "that's just the way it is now with parts". They expected me to accept inferior parts and service! During that time I spoke with both the CEO and the President of the store, long story short, they told me they knew the pieces did not fit together as intended and rather than being upfront about it before the work was done, kept blaming it on "Chinese manufacturing" rather than finding a better supplier that made parts that actually fit together. Bottom line is now I'm left with a harp does not completely fit into it's bracket, with no way to lock it into place, short of soldering or gluing them together. They refunded my money for the harp and holder (not the labor of course). But now I have a lamp that was intended as a gift with an insecure lampshade holder and will be looking to find another lamp to cannibalize for the parts and perform the work myself in order to give it as a gift. -- They are perfectly content to use inferior parts that they know are not compatible with each other and blaming it on manufacturing. What kind of business integrity is that? * Harp - the piece a lamp shade sits on * Saddle - the piece the harp locks into for stability

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    Lamp & Shade Works
    Lamp & Shade Works
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    Universal Home Lightning

    Universal Home Lightning

    3.0
    (2 reviews)
    16.0 mi

    We went to Universal Home Lighting today (4/13/23) in search of a chandelier. Stephen was very…read morehelpful. He sold us the chandelier we loved at a reasonable price. The chandelier needed to be swagged and the amount of chain that came with it was insufficient. Stephen cut several more feet of chain for us and included it in the purchase. The store on Gay Street is not large, but there was a good selection of chandeliers and we are very happy with our purchase.

    I purchased two lamp shades and was told by the sales person if they did not work I could return…read morethem to the store. Six days later, I returned them to the store. A different sales person was there and i told him i wanted to return the shades since they did not work for me. The sales person told me they do not take returns after 7 days. I informed him that it was only six days, in addition I was never told that at the time of sale. He continued to say he could place a special order because he can't give a return. He grabbed the lamp shades without giving me a refund. I stopped him from taking them until I received my refund. He refused to give me a refund for at least 45 minutes! I even called my credit card company to find a way to cancel my purchase. The sales person was taking pictures of me while I was on the phone with the credit card company. The person on the phone could hear parts of the conversation and was concerned. I asked for his name. He refused to give it to me. I asked if he owned the store. He did not, so I asked for the name of the owner and how to contact her or him. Was told the owners name was Steve Yack and I could reach Steve by calling the store, but he was not there, or email him at chesterlighting503@gmail.com. As I was writing an email while in the store, the unnamed salesperson insisted he would give me a refund if I signed a blank piece of paper. I did not. Finally he processed the return. I also took pictures of the sales person after I saw him videoing me or taking pictures while I was on the phone with my credit card company. This was the most abysmal customer experience. A quick 5 minute exchange turned into an unnecessary 45 minute fiasco. I always try and support local small businesses however this business is one I strongly advise you avoid. I did send the email to the owner but did not yet receive a response. Very sad.

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    Home Lighting of Frazer

    Home Lighting of Frazer

    4.6
    (23 reviews)
    21.0 mi

    Fantastic selection and great prices. The owners take a personal interest in each project and…read moreprovide helpful insights and recommendations.

    This shop has a large selection of absolutely beautiful light fixtures. They stock items from 350…read moremanufacturers. Prices are very reasonable and the customer service is excellent. I prefer mom and pop shops to chain stores. Sometimes it's a bit busy in there, but you do get very personalized attention. I took 2 lamps to be repaired there and they charged me only $20 apiece. I also took a chandelier to have some work done and get cleaned up, and they did a beautiful job at a very fair price. It was far less than I expected. I needed a light for a powder room and was trying to decide on a couple. They took down the display models, wired them so I could plug them into an outlet, and let me take them home to check them out in my bathroom. They didn't charge me anything to do so! It's a good thing I did take them home, because the one I thought I preferred would nit work out there. So it was good I had the back up. That one also happened to be on sale, and I got a much better price than I expected. I bought a ceiling fan as well. Upon installing it, the motor wasn't working properly. The store ordered another to replace it. Again, they were very helpful and offered to replace it immediately.

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    Ferguson Home - kitchenandbath - Updated July 2026

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