Upon moving into a new home in Middletown, I contracted with the Blinds Factory for black out…read moreblinds in the master bedroom as well as premium window covers for my great room. This was a large investment - the total was upwards of $2000. Fast forward 6 months - one of the shades in the great room will no longer open or close. When contacting the Blinds Factory I'm told that while I do have the warranty I was promised, suddenly it's not in-home anymore. Now I have to uninstall and bring these giant shades (windows are more than 10 feet tall) to them. This is outrageous since I have in writing that the warranty is in home. I argue - finally they agree to come take a look. Guy comes, agrees they are broken, no fault of mine. Tells me they need to order a part. Then nothing. They won't return my calls. Hang up on my when I call. Avoid the Blind Factory at all costs! Use anyone else. You'll thank me later!

I hired blind factory to provide my 6,000 sq foot home with drapery for 4 bedrooms 1breakfast nook…read morearea and 1 sitting room area. I am very picky and I am sooooo very happy with my choice!! They were very professional and vey helpful. I am truly satisfied and will recommend them to others.

Excellent customer service as I was trying to re-wire a sentimental lamp for my 93 year old dad…read more They were super helpful and kind in my 2 trips there in 1 day and got what I needed to complete the project!

Fantastic selection and great prices. The owners take a personal interest in each project and…read moreprovide helpful insights and recommendations.

This shop has a large selection of absolutely beautiful light fixtures. They stock items from 350…read moremanufacturers. Prices are very reasonable and the customer service is excellent. I prefer mom and pop shops to chain stores. Sometimes it's a bit busy in there, but you do get very personalized attention. I took 2 lamps to be repaired there and they charged me only $20 apiece. I also took a chandelier to have some work done and get cleaned up, and they did a beautiful job at a very fair price. It was far less than I expected. I needed a light for a powder room and was trying to decide on a couple. They took down the display models, wired them so I could plug them into an outlet, and let me take them home to check them out in my bathroom. They didn't charge me anything to do so! It's a good thing I did take them home, because the one I thought I preferred would nit work out there. So it was good I had the back up. That one also happened to be on sale, and I got a much better price than I expected. I bought a ceiling fan as well. Upon installing it, the motor wasn't working properly. The store ordered another to replace it. Again, they were very helpful and offered to replace it immediately.

Orlandini was recommended to us by a contractor for our kitchen backsplash…read more The location truly is off the beaten path. We had to cross over this strange little rickety bridge looking thing which isn't even really paved. Thank goodness my husband was in the car with me because it looked very sketch and I definitely would have thought I was in the wrong spot and turned around if I was by myself. He told me to keep going...and I did...and we arrived at Orlandini. The hilarious thing is they actually have a sign saying something to the effect of yes, this is really it! I cracked up when I saw it. The parking lot is humongous. it looks like a warehouse from the outside. It isn't particularly branded. I am just giving you the most detailed account I can so you know what to expect when you approach it because I was not expecting it at all. It's not unsafe or anything, it just wasn't what I anticipated and it threw me off. There is a normal glass door that we walked through to enter. Upon entering we were surrounded by tile. There are a few different sections; a front, a middle and a back. Someone said hello to us and let us know someone would be with us in a moment. We started perusing on our own. We didn't notice any particular organization method to how the tile was arranged in the store. Without any guidance we really didn't know what we were getting into outside of just seeing what we liked. We had four separate choices in our hands before someone was able to help us. We asked some questions and got some answers. He looked at the tile in my hands and immediately told me that we had some of the more expensive tile picked out (of course). I was already pretty attached to my top choices by that point so we asked for prices. We gave him the measurements our contractor took and he told us to give him a minute and then he gave us price points for each tile. What I really appreciated was that we could take the tile with us so we could see it in our home with our lighting and our paint, etc. That was huge! They took our information to ensure that the tile would be returned. If we didn't return it, we would have been charged for it. They told us to have it back in approximately 3-4 days. We wanted to keep one of them longer so we returned the other three and he told us it wasn't a problem to keep the 4th a bit longer. He also gave us a collection of grout samples to choose from. I know nothing about tile so that was unexpected for me. lol When we walked around Home Depot with the winning sample we got lots of compliments on it! One couple asked if we got it at HD. We told them no and referred them to Orlandini and they put it in their phone to head over. They have a much more expansive selection to choose from at Orlandini. Home Depot and Lowe's all have pretty basic stuff to choose from and not much of a selection. If you are looking to go out of the box I would highly recommend Orlandini. When it was time to order our (original) contractor called and gave all of the specs to the employee and then handed the phone off to me. I gave my credit card info and we were good to go! He called the (original) contractor when the tile was in and he went to pick it up for us. We had the perfect amount. There was hardly any waste. We didn't like the "pencil" our (original) contractor ordered (without us seeing it) and they let us return it which we appreciated. We couldn't return the one slab of tile we had leftover because it was a special order. It was on the pricey side but that was my own fault for having expensive taste. I do think it would be a good idea to have the tile arranged by price level so when you are walking around by yourself you have an idea of what you're getting in to. I guess they wouldn't luck out with people like me, then. lol. It would also probably be pretty difficult to keep track of that system with people taking tile in and out on a regular basis. The tile came in pretty quickly, was great quality and looks amazing in our kitchen! We are super happy with the finished product. My husband said it looks even better than he anticipated. Their hours aren't the most convenient for people that are working. They stated their hours are different because of covid. Fortunately I am working from home and my boss let me leave a little early so I was able to get there before they closed. But you will need to plan to get there before 4:00 because that's when they close. Covid protocol: masks are required. Since they aren't a big box store they weren't crowded (at least whenever we were there they weren't) which makes it easy to social distance from other customers. There were only a couple of people in there when we were and they weren't close to us. No temperature checks and I don't recall seeing hand sanitizer but that doesn't mean it wasn't there somewhere and that I just didn't notice. I recommend Orlandini for all of your tile needs. Shop small!

I cannot say enough about the staff here at Orlandini's tile…read more We walked in with some pictures for one project and then let the kids pick tile for a second Project. When we had pictures and a clear vision for what we wanted, the staff was able to quickly show us some options and make picking that project quick and easy. For the kids project, they were able to interact with us as well as our kids and figure out what they liked. The staff took time to ask questions and interact with the kids so that they could understand what they wanted. When that was done, they actually gave us some less expensive options to look at since the kids picked some of the most expensive accent tile in the showroom. Please try this supplier. You won't be disappointed

We went to Universal Home Lighting today (4/13/23) in search of a chandelier. Stephen was very…read morehelpful. He sold us the chandelier we loved at a reasonable price. The chandelier needed to be swagged and the amount of chain that came with it was insufficient. Stephen cut several more feet of chain for us and included it in the purchase. The store on Gay Street is not large, but there was a good selection of chandeliers and we are very happy with our purchase.

I purchased two lamp shades and was told by the sales person if they did not work I could return…read morethem to the store. Six days later, I returned them to the store. A different sales person was there and i told him i wanted to return the shades since they did not work for me. The sales person told me they do not take returns after 7 days. I informed him that it was only six days, in addition I was never told that at the time of sale. He continued to say he could place a special order because he can't give a return. He grabbed the lamp shades without giving me a refund. I stopped him from taking them until I received my refund. He refused to give me a refund for at least 45 minutes! I even called my credit card company to find a way to cancel my purchase. The sales person was taking pictures of me while I was on the phone with the credit card company. The person on the phone could hear parts of the conversation and was concerned. I asked for his name. He refused to give it to me. I asked if he owned the store. He did not, so I asked for the name of the owner and how to contact her or him. Was told the owners name was Steve Yack and I could reach Steve by calling the store, but he was not there, or email him at chesterlighting503@gmail.com. As I was writing an email while in the store, the unnamed salesperson insisted he would give me a refund if I signed a blank piece of paper. I did not. Finally he processed the return. I also took pictures of the sales person after I saw him videoing me or taking pictures while I was on the phone with my credit card company. This was the most abysmal customer experience. A quick 5 minute exchange turned into an unnecessary 45 minute fiasco. I always try and support local small businesses however this business is one I strongly advise you avoid. I did send the email to the owner but did not yet receive a response. Very sad.

Very nice experience on our first visit here on our quest to redo our kitchen. Excellent huge…read moreselection of cabinets and counter tops and a nice selection of bathroom cabinets and fixtures. We were assisted by a very helpful and knowledgeable sales associate, Maureen, who made some suggestions and provided us with color samples. She is putting together an estimate on cost. Felt very comfortable and unpressurized to make any on the spot decisions unlike other places we visited. Hope to do business with them in the future.

We met with Morgan yesterday to plan a very small kitchen layout for a basement project. Morgan had…read moregreat ideas and suggestions for layout and design to optimize the space. She made the selection process easy. Highly recommend her design work.

I made a online order and paid 2 day shipping because it was urgent since 11/16/2022 and i have not…read morerecevied any tracking information, a email response or a call from ther costumer service.

BUYER BEWARE!!! when you buy lighting products online especially PROGRESS LIGHTING!!!…read more I recently purchased a chandellier from Westway. Pricing was good, shipped out fine and received in good condition. This is where the story goes bad. The chandellier was much darker than expected and my wife wanted to return the item. Our distributor, Westway, apparently is only a front company that can only order products from PROGRESS LIGHTING. You don't do business and return things to them. MY question is why not deal with PROGRESS In the first place. When we called them to return the item Kathleen from Westway advised that we would need to return the item to the MANUFACTURER ......AND there would be a 35% restocking fee....yikes!! She had no control and politely told me that the company strictly enforced their outrageous restocking fee. It sounds good up front but be sure to ask. My advice go to home depot or lowes and you CAN special order and ask UP FRONT if there is any kind of restocking. Good luck, Brad

I have bought many rooms of furniture here. They are customer friendly. The furniture is always…read morehigh quality, delivered on time, and as promised. Their delivery service does an excellent job and are punctual.

Best part: Anthony the delivery guy. Best customer service professional ever. If I could have done…read moreeverything through him I strongly feel my experience would have been different. Worst part: Eleanore. The sales woman who you deal with in the store. First she comes off helpful enough, but after the initial interaction, or after you purchase, she demonstrates possibly the lowest level of accountability I have ever seen from anyone representing any business. She is rude to deal with in person and on the phone. She is abrasive. She states she will call you back but never does. No follow up ever. THIS WOMAN IS A NIGHTMARE!!! If you still decide to give this store a shot and she is the one to greet you, turn around and run!! I'm sure there will be a generic "we appreciate your feedback and will address it with our staff" comment left on this, but nothing will change. USE CAUTION when dealing with this store. We tried doing our part to support small business, but in return was faced with headaches and problems. My advice is to just to buy from the bigger chain stores.