Our tile installer recommended Master Shower Doors in Newark, DE. I looked at some reviews and I…read morehave to admit I had some reservations, but decided to go ahead since I highly respected the opinion of our tile installer. They did an amazing job! Wow! Stephanie was very knowledgeable and helped us choose our shower doors and hardware with confidence. Ron quickly came out and measured the shower stall. The installers were neat, courteous and professional. We were pleasantly surprised how quickly the doors arrived and how swiftly the installers put them in. It couldn't have been a more pleasant experience. I highly recommend them.

This company is a complete disaster--unorganized, unprofessional, and clearly unqualified. They…read morecame to our home twice just to measure our shower, promising a flawless fit and that the glass would arrive in two weeks. Fast-forward three and a half weeks, they finally show up only to realize their 300-pound sheet of glass couldn't make it up the stairs. Why? They only measured the bathroom--never considered how they'd get the glass inside. After struggling to haul it up the stairs, they left, came back the next day, and failed again. By the third attempt, they promised to order a new sheet directly from the manufacturer, but after an extra week with no update, I started calling. No answer, no returned calls. I finally had to drive down to their office, and when I called from the parking lot, I watched as the phone rang out--then walked in to find multiple employees sitting around doing nothing. They claimed they'd been meaning to reach out but hadn't called my contractor back, either. Now, we're on their fourth attempt, and I've missed work five times waiting on them. They still don't know where the glass is or when they'll actually install it. Like we're supposed to have no jobs or lives. Then, on the morning of their supposed final attempt, I spoke to Jeanne, the owner. After messing up this job four times, she tells me she's "done coming out of pocket" for their incompetence. She had already decided to refund my money--and then hung up on me. After a month and a half of this circus and five no-show appointments, she just decides to bail and leave me hanging. Jeanne has to be one of the most disrespectful business owners I've ever encountered. Not only was their scheduling and communication a total joke, but they sent people who weren't even capable of handling the installation. For this company to ghost me for two months and then cancel the job outright is beyond outrageous. My contractor and I are both African American, and while I didn't want to believe that was a factor, after dealing with this company, I'm not so sure. Since moving back into a marginalized community, I've seen this attitude more than once--people assume there's a lack of knowledge or professionalism on our end. But here's the reality: I own a business myself, and I can assure you this level of incompetence and blatant disrespect is unacceptable. They talk like they're professionals, but it's all smoke and mirrors. Avoid this company at all costs.

We hired Scott Gillespie (owner) and Ellen Piccola (designer) in March of 2018 to gut and renovate…read morea master bath and a hall half bath. All the materials came in the last week in May. They said the process would take four weeks. It took four weeks exactly to finish. Here is the exception to all other renovation contractors. SCOTT STARTS THE JOB AND IS ON SITE WITH HIS CREW EVERY DAY OF THE JOB AND WORKS ON "NO" OTHER JOBS EACH MON.-FRI. EXCEPT YOURS!! That rarely is the case. And you talk about "quality" work. The man is an artisan. Scott and his crew basically do all the work and sub out only a few minor items: glass and countertops the exceptions. I got four quotes for this work. Custom Creations was second lowest but only by a few thousand dollars. The lowest bidder wasn't interested in doing some of the "minor details" I wanted done. Get several quotes but hire Custom Creations. You won't be disappointed. Mike F.

Our tile was broke when we picked it up. I do not recommend this place. We told them and they…read morecould care less they got paid.

Orlandini was recommended to us by a contractor for our kitchen backsplash…read more The location truly is off the beaten path. We had to cross over this strange little rickety bridge looking thing which isn't even really paved. Thank goodness my husband was in the car with me because it looked very sketch and I definitely would have thought I was in the wrong spot and turned around if I was by myself. He told me to keep going...and I did...and we arrived at Orlandini. The hilarious thing is they actually have a sign saying something to the effect of yes, this is really it! I cracked up when I saw it. The parking lot is humongous. it looks like a warehouse from the outside. It isn't particularly branded. I am just giving you the most detailed account I can so you know what to expect when you approach it because I was not expecting it at all. It's not unsafe or anything, it just wasn't what I anticipated and it threw me off. There is a normal glass door that we walked through to enter. Upon entering we were surrounded by tile. There are a few different sections; a front, a middle and a back. Someone said hello to us and let us know someone would be with us in a moment. We started perusing on our own. We didn't notice any particular organization method to how the tile was arranged in the store. Without any guidance we really didn't know what we were getting into outside of just seeing what we liked. We had four separate choices in our hands before someone was able to help us. We asked some questions and got some answers. He looked at the tile in my hands and immediately told me that we had some of the more expensive tile picked out (of course). I was already pretty attached to my top choices by that point so we asked for prices. We gave him the measurements our contractor took and he told us to give him a minute and then he gave us price points for each tile. What I really appreciated was that we could take the tile with us so we could see it in our home with our lighting and our paint, etc. That was huge! They took our information to ensure that the tile would be returned. If we didn't return it, we would have been charged for it. They told us to have it back in approximately 3-4 days. We wanted to keep one of them longer so we returned the other three and he told us it wasn't a problem to keep the 4th a bit longer. He also gave us a collection of grout samples to choose from. I know nothing about tile so that was unexpected for me. lol When we walked around Home Depot with the winning sample we got lots of compliments on it! One couple asked if we got it at HD. We told them no and referred them to Orlandini and they put it in their phone to head over. They have a much more expansive selection to choose from at Orlandini. Home Depot and Lowe's all have pretty basic stuff to choose from and not much of a selection. If you are looking to go out of the box I would highly recommend Orlandini. When it was time to order our (original) contractor called and gave all of the specs to the employee and then handed the phone off to me. I gave my credit card info and we were good to go! He called the (original) contractor when the tile was in and he went to pick it up for us. We had the perfect amount. There was hardly any waste. We didn't like the "pencil" our (original) contractor ordered (without us seeing it) and they let us return it which we appreciated. We couldn't return the one slab of tile we had leftover because it was a special order. It was on the pricey side but that was my own fault for having expensive taste. I do think it would be a good idea to have the tile arranged by price level so when you are walking around by yourself you have an idea of what you're getting in to. I guess they wouldn't luck out with people like me, then. lol. It would also probably be pretty difficult to keep track of that system with people taking tile in and out on a regular basis. The tile came in pretty quickly, was great quality and looks amazing in our kitchen! We are super happy with the finished product. My husband said it looks even better than he anticipated. Their hours aren't the most convenient for people that are working. They stated their hours are different because of covid. Fortunately I am working from home and my boss let me leave a little early so I was able to get there before they closed. But you will need to plan to get there before 4:00 because that's when they close. Covid protocol: masks are required. Since they aren't a big box store they weren't crowded (at least whenever we were there they weren't) which makes it easy to social distance from other customers. There were only a couple of people in there when we were and they weren't close to us. No temperature checks and I don't recall seeing hand sanitizer but that doesn't mean it wasn't there somewhere and that I just didn't notice. I recommend Orlandini for all of your tile needs. Shop small!

I cannot say enough about the staff here at Orlandini's tile…read more We walked in with some pictures for one project and then let the kids pick tile for a second Project. When we had pictures and a clear vision for what we wanted, the staff was able to quickly show us some options and make picking that project quick and easy. For the kids project, they were able to interact with us as well as our kids and figure out what they liked. The staff took time to ask questions and interact with the kids so that they could understand what they wanted. When that was done, they actually gave us some less expensive options to look at since the kids picked some of the most expensive accent tile in the showroom. Please try this supplier. You won't be disappointed

Was astonished by the finished product of our refinished floors and steps. They removed the wall to…read morewall carpet on 4 bedrooms and stairs. Their work was impeccable, and their crew was knowledgeable, friendly, and fun to be around. We are so happy with the finished look in our home.

They did a fantastic job on my kitchen floor, sanded it and stained it. The guys who were working…read morewere with me were very good. Very helpful. They're extremely nice. I would recommend these guys to anyone and I would actually hire them again if I need something else of the same work done Cindy Chandler

We had the very best experience with the Cabinet Factory from the beginning with our kitchen…read moredesigner Michele Jones, to the prices & quality of the cabinets, the delivery and the installation. She was available every step of the way, extremely patient and helpful through the entire process. The installer Vince was really great too, very professional and meticulous with his work. We highly recommend Michele and the Cabinet Factory in Hockessin De, our kitchen looks absolutely BEAUTIFUL, we couldn't be happier with the results. Thank you!!!

We received very poor customer service from Sam and the owner, Mike. After multiple calls and…read moreemails to correct a mistake they made with our crown molding costing us over $2500, they have been unwilling to refund what I paid for the molding and insist on me buying more at cost ($1250) after I already paid them initially. There were also errors with an oak trim piece (3" wide instead of 5") for my range hood and incorrect drawer fronts on our island that do not match the other wall cabinets. The cabinet touch-up kit has items missing and an incorrect color touch up so I have no way to fill nail holes on the trim. They have said these were their errors and that they would re-order the pieces, but they have yet to do so. I would hesitate to trust them if you are considering doing a kitchen design as it is simply not worth the risk and months of delay due to missing/incorrect items. Please look at their reviews as most of the high rated reviews are made up profiles with one or only a handful of reviews. Buyer beware. [Update, I just noticed the owner posted a reply today stating they warned against this crown molding and that is simply not true, in fact, I wanted two-stage crown and they advised against it since I was going with 39" cabinets. He also states that he would still like to help complete the job to my liking and to call him, but I can assure you that we talked twice this week including yesterday afternoon and he refused to refund even just the cost of my crown molding unless I buy more from him. This is no longer an option as I have already spent hours making custom crown and getting paint matched for the trim. He said at the end of the call the "we're done" so not sure why he posted this today. We have not received the 5" oak trim board, missing touch-up items, or corrected drawer fronts. I even offered to keep the incorrect drawer fronts if he would refund the cost of my crown and he would not.]

We worked with Chuck and had old flooring torn up and LVP, carpet, and bathroom flooring installed…read morethroughout our home. We can not recommend them enough! Wonderful communication...constantly in touch every step of the way! Answered all our questions (and I am one of those people with A LOT of questions)! Great price...had three estimates, and they beat everyone else by more than a little! Work done when expected! Friendly, professional, reliable, did exactly what we wanted, and great prices!! Can't recommend enough!

Really great experience! They have an excellent showroom with plenty to choose from (we were…read morelooking at luxury vinyl and tile options). The staff are very knowledgeable and helpful and are quick to look up any product you're interested in. They are a business we could trust especially in the age of unpredictable shipping delays. We really appreciated their service and will be back!

We have used this company for projects on our past two houses! Love their work and the quality of…read morethe windows! I appreciate that they will do 1 or 20 windows! I will use them again!!!

I called and left a voicemail at 9 am on a Monday. By Tuesday afternoon, I did not receive a…read morecallback. So, I called again. This time "Samantha" answered the phone. When I told her I had left a voicemail 36 hours ago to no avail, she became irate. She refused to give me the owner's name and contact info as well.

I have a great plumber, jason behl, a close friend, and he recommended me to Tom Snyder, at TS…read moreSiding. I have had people the past couple years show up at my door to pitch a new roof for me. I also have friends in the roofing business, who assured me, you need a new roof; which i knew, but they are retired, and they too recommended Tom Snyder. So I hired him for both a new Roof and new Windows.....and he had a great value price, plus his work crews were exceptional; highly experienced.....Fast and diligent. Plus very nice people. The reason, or one of them, that you get such a great value is that TS Siding (and Roofing and Windows), does not have a lot of overhead. It is all word of mouth, so you get great value for your money. I know many people who own businesses in the Construction, small business community. Many. I am a lawyer, so I represented most of them. + Both of his polite crews, the roofers and the window guys, left my yard in immaculate condition, better than when they began, in terms o clean up. He is a 6 on a scale of 1 to 5, with 5 being the highest. You won't regret it. You won't regret it. Promise. - Kevin ONeill, 6/27/24

Found them through our realtor. Good value but so hard to get a hold of before and after the job…read more Their price was so good that I tried them a couple more times over the years, but non responsive. My guess is they'll only return your call if you have a big project like 10-20 windows or whole house siding. I called for a bay window and a shutter replace and no luck getting them back.