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    Ferguson Home

    2.0 (5 reviews)
    Closed Closed
    Updated 1 month ago

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    Ask the Community - Ferguson Home

    Raven Electric

    Raven Electric

    4.1
    (28 reviews)
    0.9 mi

    I called Raven electric last week and had been requesting a ball park figure on electrical work to…read morebe done at our home. The receptionist stated they could not give me an official estimate since their estimators were 3 weeks out but would send me an estimate based on the information I provided right away. I called 3 times requesting this information prior to my appointment 29 Jan 2025 and didn't appear that the estimate would make it prior to my appointment. I stopped checking my email the day before since didn't think an estimate would be sent at this point. After talking to my wife the day of our appointment I called Raven Electric and she mentioned the estimate had been sent. Our time block was scheduled between 10:00 - 1:00 and asked if the technician would be able to finish during this time frame. The receptionist stated she could not guarantee the work could be finished. I let her know we were going to the airport later this afternoon and would probably need to reschedule. I understand time blocks but was just trying to see if she knew when the technician would arrive to complete the work prior to us leaving the house. Raven did send me an email yesterday that had a basic quote but at this point I stopped checking my email since I'd given up on getting the quote prior to our appointment. I did apologize for the late cancelation and asked to reschedule. She abruptly stated canceling just before your time slot is unacceptable and we'd need to find someone else to do business with. I've never encountered a business before that treats customers this way and throughout my interactions with the receptionist even from the beginning had been very terse at best. Afterwards I located other reviews that mentioned scheduling issues, technicians not showing up on time and appointments being lost. That tells me they expect the customer to be understanding with them but any issues on the client side is unacceptable. I definitely believe with this additional knowledge about their customer service issues I've dodged potential problems working with them in the future.

    As a store manager for a nationwide chain of stores, I would absolutely recommend Raven Electric…read morefor any job big or small. They always send polite technicians and the techs get the job right the first time. As far as pricing goes, I'm not sure how their rate compares to others in the area. I do know, they have an amazing office manager who has been able to get a job done when the wiggle room is pretty tight. Thank you to her!

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    Raven Electric
    Raven Electric
    Raven Electric

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    North Coast Electric

    North Coast Electric

    1.0
    (1 review)
    2.5 mi

    What started off as a good experience turned sour. Another electric supply company referred me to…read moreNCE when they didn't have an item on our list that we needed. I was given a written quote via email within minutes and happy to give them our business, especially being local. Later that day, we stopped by both supply companies we had spoken to because neither of them had all three items we needed, and NCE had two of the three. Happy, we purchased, turned the items over to our contractor and went on our merry little way. Fast forward post 4' trench being dug with equipment, wires all run, filled in, D1 delivered, spread, compacted and preparing to move forward with hooking up electrical... Only to find out NCE cut the wrong gauge of grounding wire and it will not work for our installation. 80' of the wrong wire purchased and buried. (Mind you, we were quoted and paid for the correct gauge, but their quality control failed and they gave us the incorrect size.) Of course this is discovered over the holiday weekend now and it has to be completed in order to move forward with other contractors on Monday, so we have to buy the correct item at a big box store, spend more than twice as much, along with hand digging a trench that's even longer than the original due to the driveway already being completed. After contacting NCE over the telephone, they say to 'bring it back for a refund', not understanding that it's buried 4' underground. Photos of the wire taken and emailed per their request and they're willing to refund part of it, basically the cost difference between the incorrect and correct gauge. So still, charging us full price for their screw up. Lame! Lame customer service and lame response to their screw up that cost us way more in the end and definitely won't be returning in the future for electrical supplies.

    From the owner: North Coast Electric was founded in 1913. We have been in the state of Alaska since 1997.read more

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    North Coast Electric
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    Ferguson Home - kitchenandbath - Updated July 2026

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