TL;DR: Horrible, horrible service. Extremely rude management. Food doesn't make up for the behaviour.
From the moment we walked in, it was a bad experience. I wish I'd left sooner.
I went on a friend's recommendation and texted them for reservations (they only take reservations over text). I asked for a table for 2 and they told me they could seat me the next day at 7:30.
When we show up, they have no record of our reservation. I show them the text thread. They apologize, find the reservation, but say they've made a mistake and the table is for 4, which they can't give to a party of 2. I again show them where I told them I said 2, and that this is their mistake. They reluctantly -- and rudely -- seat my friend and I.
Based on other Yelp reviews, we decide to order the guacamole. About 15 minutes later, we see a disruption at the table nearby. It turns our our waiter accidentally delivered our guacamole to them, and they had started eating it before he realized his mistake. We overhear him being quite rude to the customers, asking them why they started eating it if they didn't order it. They say they thought it was a complimentary starter. He sneers at the poor couple, "nothing is free" and storms back to us, placing the guacamole and chips in front of us without comment as he storms back to the kitchen. When we get his attention, we let him know we did notice that someone else had been eating this before and we'd like a new one. He glares at us and removes it. Replacing it a few minutes later with a new one (or the same one re-plated, I have no confidence in the restaurant to have done the right thing). The guacamole was pretty bland.
We get our mediocre mains without much incident (though he stubbornly argued with my friend that she was ordering the wrong wine with her meal. Suggestions are always welcome! Insulting someones taste is not) not awful but not worth wasting a meal on if you're on holiday in Paris when there are so many fantastic restaurants around. Then we order the churros for dessert.
30 minutes go by. 40. Our waiter keeps rushing by without acknowledging our table. Finally we flag him down and ask him about the churros. "I forgot to place the order with the kitchen." he states before turning around back to the kitchen. We tried to tell him we no longer wanted it after this wait - but he never returned, or acknowledged us calling after him. Another half hour he drops the churros on our table, not even stopping before running to hang out with other employees at the bar. We don't want them, we don't eat them.
5 minutes later we flag down the waiter, ask him to bring our bill. And tell him because of his error, we'd like the churros removed from our bill. He glares, swipes the churros away then comes back a few minutes later with the bill, telling us, "it's against our policy to remove things from the bill for timing. Good food takes time."
I feel him taking the desert away is an implicit agreement to refund us. I tell him that if that is their policy, he should have stated that and at least let us enjoy the churros and I ask him to bring them back then if he's going to charge us for them. He tells me he threw them out, but he'd be happy to charge me for another order of churros. I ask again to have them removed, telling him I wasn't waiting for the chef to prepare good food. I'd wait for that. I was waiting for his mistake, since he forgot to put the order in. He tells me he'll have to ask the owner.
The owner comes back with the receipt, without the churros. But he spends 5 minutes, face red, swearing and yelling at us in front of the restaurant. Telling us never to come back. Calling us cheap American tourists that can't afford 10 euros churros. Telling us to go back to America if we hate good food. I'm Canadian and my friend was British -- not that I'd be offended to be confused with an American, but I'm surprised he seems to have such a low opinion of them considering his restaurant's fame is largely due to having so many American celebrity clientele.
I would never even consider going back. read more