I had a wood fence installed in 2016. Two of the post have failed. They should have removed the old post but instead they just used the same hole and poured in more concrete. I called back in June someone came out but never gave me a quote. Now I am spending money to replace two posts with a 4 x 6 most instead of the 4 x 4 post. read more

Do not recommend this company, installers came to install the fence with no gate. Told me they would be back the next day with the gate. 3-4 weeks go by and still no gate and I haven't heard from anyone. At this point I'm noticing other things that are not right with the fence, tons of scratches and missing coating in places (I went with the black fence) they used mismatched parts, loose poles and didn't install the wire at the bottom that I paid extra for. They randomly show up at my house while I'm not there to install the gate. I called the salesman and went over some of the issues I had. He showed up and then the manager also stopped by to take a look. After that they told me it would be another two weeks till they could get someone out to fix the issues. After the installers left all they did was cover everything that was damaged in spray paint (wrong finish spray paint, half the poles are satin and the other half are gloss), left materials all over the place in my yard, installers did not follow the directions that the manager and myself went over. When I told him all the issues the manager (Peter) he just didn't respond. This was susposed to be a quick easy project that turned into a 4 month headache. In their defense, they gave me an extra 4 feet of fence at no charge..... read more

My fence looked amazing for 3 weeks... last summer I decided to put a fence on my rooftop. There was a wood fence previously that was in bad shape and I removed it when I bought the house. So I needed a fence first for safety reasons. Fence master came and gave me an estimate of $3500 for a vinyl fence that will last me " forever ", which was a little expensive but as the saler explained, it's on a rooftop and it must be done properly and it has to go deep inside the wall for stability. The day of the installation I took the day off to supervise the work, unfortunately the people that came had no idea it was on a rooftop and didn't have the material to secure & ground it properly inside the wall. They rescheduled for the next day and of course I wasn't there! I came home on the evening and the fence looked amazing... again for 3 weeks! One windy day ( in Chicago how surprising!) somebody ring at my doorbell... your fence is about to fall they said! Do something! OMG!!! around my rooftop there is parking with several cars and people were hurrying and trying to remove their cars ASAP. I go on my rooftop and see the fence all around moving like I was on a sailboat! The fire department and the police came shortly after, alerted by all the neighborhood. I just moved into that house and didn't make any friends after that... finally the fence gave up taking most of the wall with it. What a circus! I was traumatized by the whole experience. The firefighters and police officers were great and secured the area and helped so much. They immediately told me that the fence was just screwed on top of the wall and that was extremely dangerous . I showed the police officer my estimate from fence master and they decided not to give me a citation or a fine because they believed I didn't do anything wrong and I was of good faith. I called fence master and they came to take the fence away. I had to have the wall repaired... $4000...but they ghosted me completely. So I have no fence on my rooftop and that costed me $7500! read more

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From my initial talk with Tom - our sales guy - to the actual fence installation a few weeks later, Fence Masters went above and beyond in every manner. The pricing was on-point, the work was stellar and the crew that came out was super friendly and quick. We had a white, vinyl, 6-foot privacy fence installed and couldn't be happier. Our property had a few hiccups the crew were able to navigate (and chop) around and they never once balked at the job at hand. They removed a ton of foliage and all of the debris from our old chain-link fence. I LOVE how it all came out. If you're looking for honest, solid and well-priced work, look no further than Fence Masters. read more

Fence Masters - Before and after. - Fences & Gates Near Me - Chicago Heights, Illinois

First, I absolutely love my fence--even more than I thought I would! Our fence was installed on a warmer day in January and we've been enjoying it ever since. The first problem occurred when they arrived with materials--much less then we needed. Our property lines didn't change! We ended up paying another $1,200. Note: address this with them up front. Also, brush up on Spanish. When this happened, this problem could've been resolved more efficiently if we could've communicated. Note to haters: this was not a dig. I love all people; I just think we need to figure out how best to coexist better Next, the installers used these yellow hard plastic fasteners or something or maybe it was part of packing material. While there may have been hundreds that they picked up, they left dozens and our 'eats everything' beagle has been puking them up for almost two months. It took us a while to figure out what it was. Thankfully, no bowel obstruction. Lastly, most disappointing of all was the fact that we spent $20,000 and no one ever called to say 'thanks for your business,' 'how fo like your fence?' Whatever, maybe $20,000 isn't a big deal to them OR they would rather have me post a review than call me on the phone. read more

Had a sweet lady answer the phone and schedule me for an estimate on a wood fence. Estimator came, did the measurements and gave me a price of almost $9K for the small home. I know he was kidding because he did not tear any of the sheets from the form to keep for his records. Gave me the entire form! The price was double the price of every other company but the wood he showed me was not of the best quality. Maybe the fact that I knew that made Zach angry! read more

I had a new fence put around my new home in Calera, Alabama after my husband passed in Ohio and I moved to Alabama, as I was the only family member left there. Jason and his team were phenominal and I am so very thankful that I chose them. My nephew, in Helena, had one installed by Fence Masters and afterwood two of his neighbors saw it and they wanted a fence too. The team was very courteous, thorough and did exactly what I asked. Jason gave great suggestions on what would really accent my property. He quoted a price and nothing changed at the final payment. If, I can suggest anyone to do an out of this world job call Fence Masters. I will be using them again! Thanks team you were GREAT!!! Lydia PIzner read more

Great job. Scheduling was a bit lengthy but it was worth it. It added value to our property.

DO NOT USE THEM. Is it possible to give 0 stars? We had this fence built a couple years back and had problems with it constantly. They rushed the job, got it all done by the afternoon. Concrete needs to set before you put weight on it. I'm not a professional fence installer and I know that because that's how concrete works. When the gate started drooping they were virtually impossible to get a hold of, didn't return calls. When they did finally come out (weeks) to honor the warranty, they were late and extremely curt, seemingly bothered that we had a problem with the fence. They came out more than once to "try" to repair it, which obviously they didn't. Recently, it drooped so bad that it wouldn't open. We called and of course it was out of warranty. We rigged it up with a wheel to keep it up (for now). We took out the hinge and rehung it with better bolts, too. Their materials, especially the wood, is GARBAGE. Terrible craftsmanship all around. This fence was put in only a about 5 years ago. ***You shouldn't need a new fence gate every 5 years***. They clearly rushed the job and just did NOT CARE about us after the check cleared. Very, very unprofessional company that obviously just wants to work in quantity, not quality. I've warned everyone I know against them! -yes, I copy and pasted my review from google. ***edit: if you notice on google, their reviews are either 5 or 1 star. Kinda suspicious, eh? They also call everyone who left 1 star reviews liars or they completely refuting their claim. It is mathematically impossible that EVERYONE who complains is wrong, surely at least one must be right with so many reviews? I've provided picture evidence. Let's see what magical excuse they have. A real professional would admit their OBVIOUS mistake and even attempt to correct it. read more

From Michael giving me quotes to Lisa in the office, a great experience . Then Luis and his crew came and did an excellent, professional job. Suggested things , I never thought of & it looks great. Thank you . read more

Fence Master installed a new electric motor in March2020 and we have had nothing but issues. Gate won't open we can't even get our cars out of the garage and this isn;t the first time this has happened. Called them this morning 6/14/21 and were told someone would be here today it's 7:30pm gate is still closed and won't open. Have 8:20 am dr appointment looks like this senior citizen will have to cancel because I can't get my car out nor can I disengage or push the gate open. Thanks Tom from Fence Masters. read more

Coronovirus has undoubtedly caused many unexpected delays; however Fence Masters used it as an excuse for their lack of communication and unprofessionalism along with placing blame elsewhere. Our fence was supposed to be installed within 2-4 weeks, but after almost 10 weeks of dealing with Fence Masters, we decided to request our deposit back and not use them to install a fence. We have a 1 y/o and 3 y/o with a busy street in front and a lake in back. Needless to say, we NEED a fence ASAP. However, we will not support or use a company that does not respect or care for its customers and treat them equally. The frustrations piled up for the past two months. Our salesman never followed up with us, and we always had to call multiple times for any reply. When he actually called us back, he "forgot" decisions we made and made excuses for it (delaying the initial process). He blamed "miscommunication" on my husband's accent. He NEVER once called me by the correct name (not a hard name) even though I corrected him every time. One day he came to look at something in our yard, and I asked him to speak in person, but he left without a word. After many calls and voicemails, he would only reply via text with limited to no information. He lied to me about his communication with the manufacturing company on multiple occasions. He lied to me about work that was done on our neighbors' yard (did he assume we didn't talk, did he just not care, or did he lie so much it was just natural for him?). The list goes on. As a younger woman with a hispanic last name, I was not treated with the same respect and care as my neighbors of different demographics (we ordered our fences at the same time). After months of infuriating moments, my neighbor (as enraged as us- their fence already installed for a month), called for us. And guess what?! Our salesman answered after 2 rings.....after weeks of not answering or returning my calls! My neighbor was able to get us connected with the Project Manager. While apologetic for the way we had been treated, he also made excuses and tried to excuse his employee's behavior. He blamed the manufacturing company because Fence Masters was unaware they had been working remotely since mid-March. Project Manager said they were unaware of this until the morning we had spoken (early July). Hmmm...This is information that I had received from calling the manufacturing company ONCE, so either they have no idea what is going on with their own partnering companies or we were lied to AGAIN! They offered for us to use a different manufacturer with a VERY SMALL discount (coming from the commission of the salesman), but could not offer any more of a discount for the time lost and mistreatment. It wasn't worth our time, money, and energy to continue with this company. If Fence Masters was honest about the manufacturing company being closed/working remotely due to COVID, we would not have placed a customer order or we would have gone with a different company. We would have already had a fence installed and our children's safety would not be at risk. I do not recommend Fence Masters to anyone!! read more

out of 4 estimates, theirs was the highest. They estimated 3000 when all others estimated 1700-1800. i've heard from others who have gotten estimates from Fence Masters that they too are told 1000-2000 more than other companies. Not sure why they aren't competitively priced. I choose a different company. read more

I did not choose this Company to install my fence because I had to keep calling them to give me a quote or to return my phone calls. I received a quote last year days after they promised I would receive the quote. I felt it was a little high and asked if we can negotiate on the price and my answer was a flat NO. I never ended up getting my fence last year. This year I asked for a updated quote. The office told me to email my old quote in and they will revise it. A week went by and I had to call them again. They never even looked at my email. Instead of saying I'm sorry we will get this revised quote out to you today, they said it will take another 2 days for us to revise the price. I received the quote 4 days later. Price went up $1,685. I called the office just to ask about the product. They wouldn't answer any questions said I have to talk to the sales person. They transferred me to his phone, I left a message and it's been over a week and I still haven't heard back. My quote is $14,000 for a plain white vinyl fence, that's a lot of money to me. Giving a quote and answering questions about your product should be the easy part of your job. I ended up going with another Company that actually returns phone calls and did what they said they were going to do. read more

Completely professional from first call to install. Did exactly what was told plus more!! They are so ON SCHEDULE I had to hold them off a week!! Can't say enough good about my experience with Fence Masters. My gate latch is a key entry! I would say this Company Under promises and OVER DELIVERS!! read more

I had Fence Masters install a Vinyl fence in August 2015. First of all, they were installing the fence according to the diagram the salesperson drew. I had to state several times that I wanted them to follow my lot line, I did not want the fence on my neighbors property. Then they were just winging where they thought the fence should be on the other side as well. Thank goodness that I caught it, it would not have been code. Then they cut my internet. At lunchtime, one of the installers wife dropped off lunch. The wife and a baby along with a little girl (his children) sat down with the crew in my yard for lunch. If they would have left after lunch that would have been fine, but they stayed the rest of the day! The fence did turn out nice. A very unprofessional company. read more

I have had a few fences installed over the years. I have an 11 year old wood fence and I needed 4 posts to be replaced. They quoted me a good price , were fast and left me minimal clean up. I have found you always have to do clean up if your posts are in river rock. I would recommend them. read more

called Fence master Because they have done 2 friends fences...The Guy came out for A quote i was told due to covid 19 business is very busy & that they have A hard time getting metal... In turn because of high demand the price of steel increased...He also said that there will be A 7 too 8 week to do the work if they can...At least we were anxious to see what the quote would be but he has not responded... read more

Fence Masters is a terrific company to do business with and I would highly recommend them. Every step of the process with them was great. Our salesperson Graham gave us a competitive price and answered all of questions and concerns. Todd and Dave kept in communication with us about when the fence would be installed and getting registered with the city so we could apply for our permit. The installers who came out to install the fence could not have been nicer and did an awesome job. A professional company with great customer service at all levels. Thank you Fence Master for an awesome experience!! read more

Only 1 star because I could not do 0! I had a salesman come out and give me a quote to fence in my yard. He gave me a written quote of $7800. The night before they came by to get a contract and deposit money, the salesman called and said he made a mistake, it was $12,000!! I had another salesman out to confirm measurements and material. He says it will be $14,000!! I called the owner and he asked if I got the $12,000 in writing? I said no he told me on the phone. The owner then said " he apologized for the mistakes, what do you want him to do? Jump off a building??" VERY shady business practices. Would not trust under any circumstances. read more

Worst customer service!! We had Dave come out in early March for a quote. First he was about 2 hours late for the appointment. Then I had to call him about 10 days later because we never got a quote. Dave promised we would have it within a day via email. Nothing--so I called him back to confirm the email, again he said he was in the process of preparing the quote. Now a month later I call the main number & the polite woman guaranteed I would get my quote. Dave agreed to come out on 4/18 & an hour before the appointment- he cancelled, stating the quote AGAIN was being sent via email. He is the worse salesman & a liar! What a waste of time. No professionalism! read more

I had 7 estimates done for a semi-private vinyl fence. Customer service was great but they were literally twice the amount of all of the others at 11K. I'm sure they are wonderful, but not for me. read more

Set up an appointment with Eric. The day before we were supposed to meet, he called and re-scheduled, stating that he had overbooked himself. On the date he re-scheduled for he was a no-call, no-show. Nothing more frustrating than leaving work early, only to sit around and be stood up. I haven't heard from him or anyone from the company since. And a lack of professionalism is irksome. read more

Fence Masters gives you a good fence at a reasonable price. However, if you need service for a heaving fence post or an adjustment to the gate, they are not very responsive. I have called Todd four times in the past three months to have someone come out and adjust my gate. I am still waiting. The last time I spoke to him, he said someone would be out the following week. That was three weeks ago. read more

The fence they installed was OK. The problem is the mess they left behind. The dirt & mud that was dug for the posts was just dumped on my plants and landscaping. When they came to ''clean up'',there was a lot of plasic & mud left on the driveway. Someone put their foot through a windowwell cover and just left it. Not very professional I'll have to spend $1000 this spring to fix the landscaping. read more

This was the worst experience ever! Our fence is uneven and extremely weak and flexible. We told our sales guy that the ENTIRE purpose of our fence was to keep our dogs in and our galvanized chain link fence was so poorly installed that my dog EFFORTLESSLY goes under it. They ignored our calls and emails for days and when we did get someone they claimed there was nothing wrong with our fence. They were rude and unprofessional. They did not even attempt to fix the problem. I would NOT reccomend them to anyone!!!! read more

Fence Masters did a great job on our new vinyl fence. They had the highest quality product and great service to back it up. Everyone from the salesperson to the installers were very professional. read more

We called Fence Masters when we needed a fence for our back yard and are very happy with the results. Our salesman, Todd Krueger, helped us choose a beautiful aluminum fence that matches our neighbors fence and is a nice addition to our backyard. Todd made sure that we were satisfied with the quality of the material of the fence, the installation and the service. I highly recommend Fence Masters! read more

Called them for an estimate - they came out and gave us a price (a good one)- we talked to them for a full 2 weeks back and forth getting all the details worked out. On the day we are to finalize the deal, Vince says his boss won't let him honor his quoted price because there was no labor added. To make matters worse, the new price was double what he quoted us. You would think after 2 weeks of communication and looking over the contract, someone would have noticed. And if an employee is not capable of giving an estimate then why is his boss allowing him to do this job? I would never recommend them and advise everyone getting an estimate to make sure you do their job and ask if labor is included! read more

Contracted with FM for a vinyl fence. Indicated to them that I wanted the exact fence as my neighbor across the street. Graham wrote up the contract based on me showing him the fence, only on installation day, I discovered he wrote the wrong fence. FM indicated well you signed a contract, yes but I don't know the name of your fencing, thought your salesperson would. I stopped the work because it was the wrong fence, they penalized me $480 to end the contract instead of just ordering the correct fence. The fence they were installing was more than the actual fence that I wanted but they wanted me to pay an additional $340 to order new materials for a salesperson's error. IN MY OPINION BAD CUSTOMER SERVICE. DO NOT DO BUSINESS WITH THEM!!!! read more

Could not be happier with the fence they provided us with! From the first phone call to the very last post being put in the company has been amazing. Cindy was our sales person and she was great! Very patient with me as I figured out colors and even allowed me to keep samples so I could decide and show my significant other when he arrived home. She even was patient when I decided I wanted to switch colors around a week later. She never made me feel pressured into buying and she was able to answer every question that I had. Next person we came in contact with was Dave, who set up the installation, another great employee. There was a bit of confusion at the village and he got it taken care of right away so that my fence could be installed. He went above and beyond to make sure our day ran smoothly. Next was the workers that came in to install our fence. All extremely professional and very polite. They informed me every step of the way what they were doing. Lastly, we, unfortunately, had 2 lights on the post that would just not work. 2 out of 15 not working I'll take it! I called Dave the next day to inform him and he scheduled for victor to come out and replace them. Who at 730 at night came on his way home from work, while already clocked out, to deliver the lights and he stayed until he knew everyone of them was working and we were satisfied. They truly care that you are happy with what you purchase, which a fence isn't cheap so I'm glad they are. I could not be more excited to show off the finished work by fence masters and it hasn't even been a week and I already have to people that are so in love with the style of fence we have that I have given them fence masters contact information so they can purchase one also! read more

Horrible customer service, outrageous rates. Do not use them. They charged $300 to come out and look at the gate we needed fixed even though I told them exactly what the problem was. They failed to bring the part, give me a price to fix the fence, and sent me a bill in the mail for $300. read more

I recently had this company install a fence in my yard, there name should not be masters, they do delow average work and are not customer friendly. Takes them days to return a call and when the work is done it still is below average. I would not recommend this company for anything. read more

Scheduled an appointment with Fence Masters for them to come out on 3/9. Two days before the appointment someone called stating that they made a mistake with the timing. I stated that I can reschedule with them for 3/8 if they can do the estimate without someone being present(which most companies offers). They agreed but did not show up. The day of the appointment I called and the rep stated that he did not come out but they can come sometime today. I didn't receive a phone call or anything from them for the missed appointment. The experience I have with them is very unprofessional. It appears by the pictures that they do nice work but the customer service is lacking in many ways. read more

I placed a deposit with Fence Masters to have a vinyl picket fence installed in my backyard. I gave the salesman a $2,000 deposit and set a date to have the fence installed. There was a 4-5 week wait which I was fine with. Three days after I made the deposit the utility company came out and flagged/sprayed the yard. This should have been my first sign of bad service. I called my salesman asking why this was done so early, the grass will grow out and it will have to be done again. He didn't have a decent answer. I told him this has to be redone before any digging is done. Three weeks later I get a call stating that the fence will be installed in two days. I tell the person on the phone that the marking need to be redone. He responded with frustration and a horrible attitude, he threatened to refund my money. I told him to go ahead and do it. Then the owner calls, I tell him my situation only to get receive more attitude. I ultimately got my money back. The lack of organization and professionalism makes me so happy that they didn't install my fence or get any of my money. STAY AWAY FROM FENCE MASTERS!!! read more

I just had a vinyl picket fence installed in my yard. The installation was scheduled for a Friday since we would be out to town until Thursday. I specifically told Erik this as we have dogs who would have spent the day going crazy with workers in the yard all day. When we returned home on Thursday, they were well into work and had been at my house for hours with no notice. After a second full day of working (I was told by the salesman that it would take one day), there were a few things that needed to be completed including the installation of a final panel due to some missing parts. We were assured that they would return and finish it first thing Saturday morning. That entire day we received no calls and they didn't show. On Sunday, they called and came out around 1 to finish the work with plenty of excuses for their absence the day before. Again, there were complications and missing parts and we were assured that they would return Monday afternoon to finish the job. Monday and Tuesday both, no call. Finally on Wednesday morning, I called and spoke to Erik directly. He informed me that he was told the job was done and promised to send a worker "right away." Five hours later, the worker arrived and again tried to cut corners. In the end the job is done and the fence looks nice, but it was more hassle than it's worth dealing with this company. Save your sanity and go with another company! read more

I have had nothing but problems with this company. After spending $5,000 to fence one side of my yard, I expect it to be done right. First, they didn't put it in the right place, then they tried to put a 4X4 to fill in the space they decided not to fence in. They were digging up a rock wall in my yard because they were in the wrong place (instead of asking if it was okay for them to demolish my wall). The first time wind came along all the post covers blew off - they were never glued on. Okay, so they came out and glued them on (still forgot one) and put a fancier filler piece where the 4X4 was. Kudos? Probably not. The last two years I have been wondering why my yard is flooding up to my deck and all the way through my neighbors yard. Because they put a post (and the concrete to hold the post in - that's a large diameter) right smack bad in the middle of the ditch that was created to drain the water! Mosquito nests and toads are about the only thing back there. We can hardly use our deck because the bugs that live in the standing water is just crazy. So in reality, to get the situation corrected, it will cost us THIRTEEN THOUSAND dollars for a fence on one side of my small suburban yard. Thanks for nothing Fence Masters. read more