best customer service I have ever received at a ups store. excellent experience With their team…read more We had a huge project and they helped us a lot.

Friendly customer service. Informative information provided while I completed the fingerprint…read moreclearance card process. Even though it was busy I was seen in a timely manner. Everything was handled with care.

Wow best service ever. I was in and out within 10 mins or less! The gal with pink hair helped me…read moretape my box and had my package ready to go very quickly.

The staff at this UPS store are amazing. Melissa is a great problem solver and great manager…read more They are all patient with people who can't find their addresses, don't know how to work the computer, etc. I have been coming here for many years and have never had a bad experience. I am saddened to see how people sometimes treat them and am baffled by some of the negative reviews. I'm at this UPS at least once a day and sometimes more, I've never seen rudeness from the staff, they go out of their way to help.

I paid extra to have a customized item delivered to me by March 28, 2024. I live in an apartment…read morecomplex with a 24/7 concierge package service and a front desk that assists anyone who needs to deliver a package to my apartment. I waited at home all day to receive my package, but the driver claimed they attempted to deliver but got no response at my address. They also said there was no entry to the property. Frankly, I highly doubt their delivery attempt because, even though I live in a gated complex, the driver could have easily gone to the front office, and they would have allowed them into the complex. I am certain that the driver did not even try to deliver my package. I spoke to the front office, and they confirmed that they never saw the DHL driver. This careless driver cost me my package, which I needed for a special occasion. After calling, the driver refused to try and redeliver. What a waste of my time and money!

DHL's automated customer service is worse than no customer service at all. Their chat assistant is…read moretotally useless and cannot answer even simple questions. According to their tracking info they were " supposed to" deliver 3 large boxes I paid a lot of money to have shipped from the UK to me yesterday by 9 PM. Up[on checking their website it stated yesterday morning that the packages were on hold in Pawtucket RI. After about 6 calls I finally wormed my way through their automated customer service and got a real person briefly on the phone that explained "on hold" means that they are still at the shipping location and have not been loaded on the truck for delivery. Pawtucket RI is about the same distance from me as Boston MA. So I went to work for the afternoon. When I got home my wife said no delivery yet. I again used their tracking it said they were out for delivery to me by 9 PM. I stayed up till 10:30 PM still expecting the shipment. I then then checked the tracking again which stated the packages were not deliverable at 6:26 PM and returned to Boston at 6:46 PM. There is no way someone can drive from here to Boston in 20 minutes as it takes over an hour with no traffic. These packages were originally processed through NYC - I then paid duty / customs taxes and then they went on hold in Boston - the to Pawtucket with no delivery yesterday - now showing back in Boston. These people seem to have NO idea what they are doing. there is a DHL service center 20 miles away from me in Westborough MA. They will be seeing me in person today and they will get a face full of me there. Bill in MA

FedEx used to be the very best They could've deliver a…read morepackage anywhere in the world overnight and they kept the word I used them for business and hardly ever had anything late Now that some companies try to send it to my personal address they hardly ever get it right I was waiting on some very specialized food in a box with ice and it's already three days late The delivery person takes a picture of it against the wall and a sidewalk I don't know anybody who lives in a wall or in a sidewalk!!! They don't read directions they don't follow directions If you call to find your package to get connected to India, where they're very happy to reach to you off the screen about all their policies , you also get to listen to on hold commercials, telling you how great they are. So very frustrating !!!

-1 if only I could. well I read some reviews I am one of many my purchase came late the day after…read moreit was supposed to come. I was home so I got it right away but I was shocked to see the box crushed at both ends of the box and the flag board I bought was hanging out of one end and accessory board bag was about to fall out the other end. It's a Christmas present for my 12 year-old grandson and now I'm have to search for a similar box so I have something to wrap What made me the maddest was they sent me a picture of my front porch with the bench where they lay my packages, but the picture did not include the box but when I walked out to pick it up, it was on the bench nice cover up fed x

Got in line at 10 mins before closing. Needing to send a letter to my lawyer. Doors were open and I…read morewas next in line. Lady with terrible pink/red hair tells me I need to go to another location because they don't have time to do it here. In that case change your hours of operation. People have jobs just like you and get here when they can. Terrible service. Unprofessional. Sad honestly.

Lady with pink hair was unnecessarily rude to me and other customers. I don't usually write bad…read morereviews but it was just out of pocket. Did absolutely nothing to her but right off the bat treated me unkindly. Pro tip: Don't work in customer service if you can't treat people decently!

This store has hired fake google reviews and attempts to gaslight in the replies because it's so…read morebad. The owner, Aaron, is a real piece of work. He is intentionally hostile and unhelpful, while eating a crap-eating-grin. Clearly someone that has never been punched in the face. Take your packages anywhere else. UPS stores are franchises and deciding to drive to the guy that isn't an asshole is free, and can put people like this out of business. Good experiences with all of the employees here, always. The owner is just a horrible person.

Update: After…read moremultiple calls with UPS trying to fix this, I received little to no guidance. I repeatedly asked what was required to move the shipment forward and was only told to "fill out a commercial invoice," without any clear explanation of what information was actually needed. This was a shipment to a business in Mexico, which requires proper documentation, including a commercial invoice and complete recipient details. None of this was handled or explained at the time of shipment. The bigger issue remains the same: this package should never have been accepted or sent internationally without the required documentation in the first place. That failure at the counter is what caused the shipment to be delayed, rejected, and ultimately returned. As a result, I lost $144 and valuable time on a time-sensitive project. Very disappointing experience. "I will also be filing a formal complaint."

Here are the pics! The spicy chicken or spicy brisket with rice noodles are best in town. The…read morearomatic spices are out of this world. If you like plain food this could be a bit much or convert you to appreciate complex flavors. The chicken fried rice is very tasty and consistently good.

Let me start off by saying the customer service from Jose are waiter was excellent. Food was…read moredelicious and had really good flavor. We will definitely be going back.