Wow best service ever. I was in and out within 10 mins or less! The gal with pink hair helped me…read moretape my box and had my package ready to go very quickly.

On 06/28/26, I went to the UPS store on 1645 W Valencia Rd. to return an Amazon purchase. I walked…read moreup to the front, and an older woman, whom I later learned was Melissa, the store manager, helped me. While assisting me, she seemed bothered, irritated, and very impatient. I felt very uneasy, and that she strongly needed training in good customer service skills. Because of this bad experience, I do NOT recommend this store and rate it with 1 star. In the future, I will gladly drive to a farther store where I can get good service with a smile.

I paid extra to have a customized item delivered to me by March 28, 2024. I live in an apartment…read morecomplex with a 24/7 concierge package service and a front desk that assists anyone who needs to deliver a package to my apartment. I waited at home all day to receive my package, but the driver claimed they attempted to deliver but got no response at my address. They also said there was no entry to the property. Frankly, I highly doubt their delivery attempt because, even though I live in a gated complex, the driver could have easily gone to the front office, and they would have allowed them into the complex. I am certain that the driver did not even try to deliver my package. I spoke to the front office, and they confirmed that they never saw the DHL driver. This careless driver cost me my package, which I needed for a special occasion. After calling, the driver refused to try and redeliver. What a waste of my time and money!

DHL's automated customer service is worse than no customer service at all. Their chat assistant is…read moretotally useless and cannot answer even simple questions. According to their tracking info they were " supposed to" deliver 3 large boxes I paid a lot of money to have shipped from the UK to me yesterday by 9 PM. Up[on checking their website it stated yesterday morning that the packages were on hold in Pawtucket RI. After about 6 calls I finally wormed my way through their automated customer service and got a real person briefly on the phone that explained "on hold" means that they are still at the shipping location and have not been loaded on the truck for delivery. Pawtucket RI is about the same distance from me as Boston MA. So I went to work for the afternoon. When I got home my wife said no delivery yet. I again used their tracking it said they were out for delivery to me by 9 PM. I stayed up till 10:30 PM still expecting the shipment. I then then checked the tracking again which stated the packages were not deliverable at 6:26 PM and returned to Boston at 6:46 PM. There is no way someone can drive from here to Boston in 20 minutes as it takes over an hour with no traffic. These packages were originally processed through NYC - I then paid duty / customs taxes and then they went on hold in Boston - the to Pawtucket with no delivery yesterday - now showing back in Boston. These people seem to have NO idea what they are doing. there is a DHL service center 20 miles away from me in Westborough MA. They will be seeing me in person today and they will get a face full of me there. Bill in MA

After being told by Walmart that I HAD to return my item through Fedex I wasn't looking forward to…read morethe hassle of dealing with Fedex for a return without a box for my large item. I dealt with a guy named George I believe (that's what his co-workers kept calling him) He was the MOST helpful person ever! I was originally going to purchase a box and packing peanuts for the item but George went out of his way and found me a box and packing accessories at no cost! He was super friendly and went out of his way to help me!! His coworkers were ribbing him about it a bit but I made it a point to let them know he was going beyond the job description to help me and that I thought that he had done an incredible job helping me out! I can only hope a manager or someone of some authority sees this review and accommodates this gentleman on a job well done.

FedEx used to be the very best They could've deliver a…read morepackage anywhere in the world overnight and they kept the word I used them for business and hardly ever had anything late Now that some companies try to send it to my personal address they hardly ever get it right I was waiting on some very specialized food in a box with ice and it's already three days late The delivery person takes a picture of it against the wall and a sidewalk I don't know anybody who lives in a wall or in a sidewalk!!! They don't read directions they don't follow directions If you call to find your package to get connected to India, where they're very happy to reach to you off the screen about all their policies , you also get to listen to on hold commercials, telling you how great they are. So very frustrating !!!

Got in line at 10 mins before closing. Needing to send a letter to my lawyer. Doors were open and I…read morewas next in line. Lady with terrible pink/red hair tells me I need to go to another location because they don't have time to do it here. In that case change your hours of operation. People have jobs just like you and get here when they can. Terrible service. Unprofessional. Sad honestly.

i don't know but everyone in this post office and their delivery drivers are rude as **** and very…read moreunprofessional. they make mistakes and blame you as if your not the frustrated customer!!!!!

Update: After…read moremultiple calls with UPS trying to fix this, I received little to no guidance. I repeatedly asked what was required to move the shipment forward and was only told to "fill out a commercial invoice," without any clear explanation of what information was actually needed. This was a shipment to a business in Mexico, which requires proper documentation, including a commercial invoice and complete recipient details. None of this was handled or explained at the time of shipment. The bigger issue remains the same: this package should never have been accepted or sent internationally without the required documentation in the first place. That failure at the counter is what caused the shipment to be delayed, rejected, and ultimately returned. As a result, I lost $144 and valuable time on a time-sensitive project. Very disappointing experience. "I will also be filing a formal complaint."

I have used this lication for years but under new management I have had 3 returns to Amazon that…read morehad the contents switched for something else so Amazon will not refund. 3 times proves systemic fraud not an accident. I hate it because of all the years I've used this closest location. I've even put up with the switch from friendly and helpful to surly, short tempered and cuss words.