Terrible! Terrible! Terrible! I paid extra for extras shipping 2-4 business days. Shipley left customs and has been sitting with FedEx for days. Nothing moved. No answers but they opened a "ticket" read more

Let me startoff by saying that this FedEx Hub is just awful as a business they always lose your package. So, i ordered a gaming pc from eBay and it was going thru FedEx which, ok whatever i trust them. Nope as soon as it hit this facility it went downhill. SO i was waiting for 9 days for it to leave and after constantly calling got no help and when i finally did they said "we are sorry but we have lost your package". when i heard that i was so pissed that they would lose a 600 package luckily the ebay seller understood and gave me a refund, Never use this hub and if your package hits this facility say bye to your package because guarntee it will get lost read more

The ongoing pandemic has definitely taken a toll on a lot of businesses and public places since a consumer's mindset to buy anything outside of essentials or to visit a public place like a park or beach, has crippled down significantly. Now by living with what has become the new normal, it is commendable on how these businesses and public places continue to remain open and cater to the general public by following the safety standards. It is now all the more important that we as customers, support these heroes during these dark hours to mankind. We had few things purchased to be sent to India and I used ParcelMonkey service to get the best deal based on the weight of the item and the dimension of box required and then picked Fedex from the list of services. First I had to go there in person to visually check on the different sizes of boxes they offered in order to plan the packing. This location being close to home, it wasn't difficult to quickly get there just for a box checking. The staff was quite nice and she asked me to just take home a medium and large box for free when I was in a fix. I got back home, packed the stuff, printed the shipping label and customs forms and got back here the next day. They honored the ParcelMonkey offer and the checkout was as smooth as a silk and I had to just drop off the parcel. read more

terrible customer service, the front staff does not proffesionally take care of the customers, they are rude and sarcastic, they don't know how to explain things and if you ask something they get aggravated. strongly suggest customer service training for them please! read more

Keisha is the best! My daughter sent me the wrong zip code for her address and she researched the correct zip code. Keisha was very professional and knowledgeable about the best way for me to ship the package. My overall experience was very pleasant! Thanks, Keisha!!! read more

This is the last time I make sure my company use FedEx. Unreliable , unprofessional not well trained to deal with costumers over the phone! The problem started yesterday when I got a phone call from Fedex telling me that I need to confirm my address which seems a bit odds from the start. After confirming the address and all , Because I do not drive I decided to stay home the following day to make sure that I receive the package since it would be too heavy for me to commute with on the train . Today is June 20 at this moment it is 8:10 PM , I WAITED HOME ALL DAY FOR NO REASON. Just got off the phone and what a disaster I was on the phone with one of the representative who decided to put me on hold for about 10 minutes ..... I try to keep my calm until, I finally was able to talk to a supervisor or manager called John .... who was try to make it seems that it was my fault for not calling early enough to find out what happened to my package.. I MEAN SERIOUSLY ? I NEVER HAVE ISSUES WITH UPS OR USPS FOR THAT MATTER . On top of that How do I know that the driver actually did make And a time to deliver this item, there is no TAG slip ON the door ? I'm top of that John who is the last person I spoke to told me that they're going to have to charge me for read delivering ? First they could not give me an answer as far as the where my item was , second I could not even have a delivery at my Job. I refuse to take another day off work to wait for fedex again . Instead of somebody calling me try to resolve the issue & make sure that their customers are happy instead , I will be the one calling tomorrow to follow up with THEM calling me to follow up to make sure that I receive the item ..... read more

Once again I'm not disappointed by FedEx they are one of the laziest people you could possibly imagine they never even try two delivered my package and send it back to the company, if it was up to me I will never use their company or UPS either. read more

Great place to ship, fast and curtious service, no long lines and always parking. Great Place great Company

To big to care. Constant problem with human contact. Never an explanation as to why they cannot preform a standard function when you request, such as send package to a hold location. You follow all their instructs just to be told that they are sorry but this order for some reason can not be sent to a local holding location, which was done in the past for the same product. They expect you to lose a ay at work, instead of making a effort to deliver the package when you are home. Terrible service since they started selling franchises. read more

Newark, NJ, FedEx too bad, package arrive there and hold there 2 days, nobody contact me, even I pay for 2-days shipping, and get for a week

I wish I could give FedEx, Newark, and FedEx as a whole NO STARS! I work for a large publishing company and use UPS on a daily basis with no problems ever...even during the busy holiday season. I have never experienced a lost package, or a package delivered to the wrong location. And the customer service has always been very helpful. FedEx is a nightmare. I am now over a week into, not one but two missing packages, totaling over $300 of merchandise and FedEx cannot be bothered to track either of them down. The first one was "delivered" however never got to the recipient and the second one was scanned into Newark a week ago...the delivery address is in NYC. And then today--a week past the delivery date (which I paid extra money for) the package is lost...I have never been more furious in my life. And FedEx cannot, will not, offer any reimbursement since I am not the shipper...I am so angry. read more