I walked into the UPS store on 162 Elmora Ave in Elizabeth New Jersey 07202. I wanted purchase a box big enough for my PS5 Gaming System. I spoke to the lady and she provided me with a 18x18 box. I walked to my car outside of the location and loaded the box with the game. I
packed the box with bubble wrap, brown and black tissue paper all around the game for extra protection.
Upon entering the location a caucasian male with a bold head named Ben, called me to approach the counter. I asked him, can he please secure the box with extra tape and he did so. As he scanned the package into the system, I asked him for a magic marker so that I can put the word FRAGILE on the box. He informed me that he had stickers. I said OK. Ben then asked me what was inside of the box and I told him a fragile, delicate item. He asked me again for the contents, I told him it's none of his business what I am shipping. It's a fragile item.
Ben then told me he had the right to open my box because I was shipping through his store and he wanted to be sure that I wasn't shipping anything illegal. Highly offended, I became annoyed. I told Ben that he has no rights to view what's in my package, as I assured him again that there was nothing illegal inside of my box. Ben then told me he wanted to open my package to make sure there was nothing illegal inside and to be sure it was bubbled wrapped correctly. Again, I told him he doesn't have that right to open my package. I became very irritated. BEN then informed me, what is the big deal of him opening my box, if I'm not doing anything illegal? Ben stated this is his UPS store and he could do what he pleases.
BEN, very adamant about opening my box, and questioning me about the contents. BEN then OPENED my package, once he open my package, I was pissed off, as he then tries to manipulate me into believing he wanted to make sure it was bubble taped properly. Being that now my box is open, I didn't want to hear his reasonings. After viewing that my package was a game, Ben became annoyed that I was annoyed then told me because I wouldn't listen to him that he's not going to secure shit and if my package gets damaged O WELL. Ben then taped my box back closed and sat it on the floor. We cursed at each other back and fourth in front of other customers as BEN told me to get the fuck out of his store and to go somewhere else. I told him, I will go where ever I want to.
I allowed Ben to scan the package in as he placed it on the floor. I then exited the location. Upon talking to customer service and realizing that BEN had no right to open my package, I went back into the store to retrieve it while on the phone with customer service. I filed a complaint against BEN for opening my package and using offensive language because I didn't want to hear his reasonings for opening my package. At any point Ben is suppose to maintain his professionalism regardless of the aggravations of customers. He is not to invade the privacy of anyone. What did i do to make him assume, I was shipping something illegal. Ben treated me as if I was a criminal, and was doing something wrong by not wanting to disclose what was in my box. This offensive, abusive behavior is unacceptable for anyone trying to deliver a package. It's a violation of my rights and privacy. read more
