We've chosen this UPS Store for quite some time because it's the closest location to Dayton, and…read morewe've always appreciated the helpful service from most of the staff. Unfortunately, our experiences with the manager, Jerome, have been consistently uncomfortable. On multiple visits, his comments and demeanor have given us the impression that our business--particularly Amazon returns--is unwelcome. Today was a good example: we came in with four pre-packaged boxes, one of which simply needed to be dropped off. As soon as we walked in, he looked at the boxes and remarked, "Those can't all be returns." My wife felt put on the spot and replied that they were, and his response was an audible sigh that made us both feel like an inconvenience. Other employees have mentioned that a large portion of the store's daily traffic is Amazon returns, so the attitude is especially confusing. Customers shouldn't feel guilty for using services that are core to the business. Because of these repeated experiences, we've decided it's worth driving to the other Carson City location--despite the extra distance--to avoid feeling unwelcome. We value good service, and it's disappointing to feel pushed away from the store we've supported for so long.

They are all so nice and very helpful. Very convenient. Thank you for your great service.read more

I've been to this UPS location for Amazon return drop offs, fingerprinting, and once for shipping…read moreneeds. I've never had any issues and my experience has always been great. When scheduling fingerprinting, it was fast and easy. When I arrived for my appointment it was on time and simple. The technician was efficient and friendly. My Amazon drop offs have always been easy too. They scan my code and take my item and give me a receipt to send me on my way! Pricing is of course average for a UPS location. Similar to competitors and other locations. Great location and great staff here.

Since moving to Genoa in the Fall of 2020, I've occasionally used this UPS Store (and the one in…read moreGardnerville) for making copies, printing out a flash drive file or so) and returning Amazon packages. I'm usually in and out quickly as my tasks are relatively simple and the line management and service by staff are pretty good.

Needed to return a Fed Ex package so I tried to this new place out. Already had the return label…read moreand only needed the establishment to scan it and hold it for pick up. Their scanner didn't work and I ended up wasting my time and couldn't send the package out here. Ended up finding a Fed Ex driver who happened to be making a delivery and he graciously scanned it and took it with him. Big props to that Fed Ex driver!

Last week was our first trip to Dayton Pack and Post. Hazel and her staff were very knowledgeable…read moreand kind. We shipped three packages via FedEx to other states. We thought the pricing was fair and all packages arrived early to their destinations. It is so convenient to have a local option for shipping - and their customer service made us feel valued and appreciated. We will definitely be using this place for any future shipping needs.

Awesome service, quiet, rarely align, even at the holidays. I don't want there to be more crowds,…read morebut I hate to see that it only gets three stars.

That girl working there is a gem!! Place is good except lobby is a bit dirty where are the…read morecustodians to clean it up?? Also, I co e here often to mail my packages and that girl at the counter never has help. That's not ok!! Lines out the door sometimes and I see she is always alone with no help. Think I'll call the Better Business Bureau on that situation. I think I'll call corporate too. So, awesome e review on the lady that work in there but no stars on cleanliness on the lobby or taking advantage of a postal employee who never has help. Shame on you USPS.

They have such a waiting list they didn't seem to care. I…read morehave gone several times for deliveries and such and staff, for the most part, a bit edgy, not just my experience, but I saw the same with others in line

DONT GO HERE - EXPRESS MAIL WILL TREAT YOU BETTER. Their response to my review was canceling my…read more$300 subscription I paid to them instead of apologizing for ganging up on me and trying to argue with me over something they never communicated to me when first signing up.. Really shows how professional they are and are more petty than ever. --‐‐---------- The staff here, particularly an older gentleman with a mustache and the younger gentleman, were rude and spoke in a disrespectful manner. They were unclear and vague when explaining their procedures when having your items shipped to their business. When I inquired about a missing package, the same gentleman became argumentative, only for it to turn out that they had already sent the package back. I was a younger women alone getting yelled at by two grown men, being talked down to the whole time - absolutely not okay! There was a lot of "well this is how we do things here", condensing tone (funny bc no one ever told me this when I first spoke to them all). Overall, there was a huge lack of empathy or understanding from this place, which is quite disappointing. They don't care about having good customer service or try to be respectful, very bulldog-ish. Spend your money with someone else that will treat you better and deserves it

I came here to sign an emotional legal document with an unexpected time crunch. I was so pleased by…read morethe employees here and how quickly they were able to accomplish printing, notarizing and scanning my documents. Thank you so much to Stevie for being so accommodating, expeditious, and courteous during an incredibly stressful time.

It used to be open on Saturdays, but not any more. It randomly closes early on Fridays so between…read morethese two issues, it is a problem.

I called and went in to get a document notarized and the owners were amazing…read more The store is fully equipped for any shipping or mailing needs... They took care of me quickly and we had great conversation. This is a family owned local business, husband and wife and I love to support our Carson City locals. Please stop in and say hello, they have all kinds of services.

Amazing owners and business. Best package and po box place around for sure. Do yourself a favor and…read moregive them a shot

I called twice today to speak with a postal employee and after several rings each time, I received…read morea response stating that "the answering system is turned off". So much for service. If the post office was in business to provide a service and generate a profit (rather than sucking off the taxpayers), they would be bankrupt and out of business before the end of the day.

Customer friendly, professional, efficient, and parking right outside the door. Great post office…read more The employees go out of their way to provide exceptional service. My compliments.