Constant poor service with Office Depot and inability to collect reward dollars. Now, needed a package sent out for two day business service. Never received a notification that package was sent. Two days (the day it was supposed to arrive) later, I find the package is still sitting at Office Depot. Called and spoke with a manager, they claim their store closed down yesterday due to an AT&T service failure. No offer to refund the "Two Day Delivery" fee. Advised I'd just pick it up and ship through someone else. read more

I was in Carson and had some time to kill before my next appointment. I decided to get some work done at this office depot and a grab a bite afterwards. I never anticipated that I would be here this long. Marie was extremely helpful in getting my documents I ordered just right. Ezekiel clocked in and got me the last one I was missing from the bunch. I'm glad I was here and not my local Office depot; eveyone here was willing to help. Marie and Ezekiel went above and beyond for me and I appreciate it more than you'll ever know. Thank you both very much. I recommend this store for all of your printing needs. read more

Ran into Office Depot to grab computer headset and webcam for a TEAMS meeting I had. Staff was great with helping me finding the items I needed and price matched with a competitor, WOO-HOO!! Not only was I able to get in and out of Office Depot quickly but setup of both was easy breezy. Friendly, helpful staff to include well organized store and what's online for in-store availability is actually there added bonus price match. Will return again for office needs in the future ~ thank you Staff and Office Depot. read more

Office Depot - Office Equipment Near Me - Carson City, Nevada

Don't even bother trying to get any full service printing done at this place they are not helpful or willing to do it at all. Why does it all have to be so difficult? They have a full service shop, I come in for full service and get repeatedly told " oh here is the self service" I CAME IN FOR THE FULL SERVICE!!!!!! read more

Great customer service! What's more to say? Alan helped me satisfy my printing and paper needs and then carried the heavy paper box to my car! read more

Unless you know exactly what you are doing and how to manipulate files for a print job, don't go here and expect any help. These people in the printing area are pathetic. read more

The print center offered outstanding service. When issues came up with the formatting of my files, Alan, the General Store Manager, showed incredible dedication. He didn't give up, and thanks to his perseverance, we were able to successfully transfer the files and complete a beautiful print project for my son's wedding! read more

Very helpful service, got what I needed and was on my way quickly! They are conveniently located. read more

As the Staples near the Target (off Jacks Valley Road) is long gone, this Office Depot is pretty much the only choice in Office supplies superstores. I've visited enough of their stores, that when in need of something (e.g., binders, boxes, folders, etc.), it's pretty easy to know where to go. I've to this Office Depot a few times (see above shopping list), the last being to make some copies and ship out a package. Regarding the later and considering my Genoa address, I've learned to give the local Post Office a lot more attention, being that it's a bit of a longer drive. read more

The most useless staff! I had repeatedly bad experiences. But today I needed to laminate my id and 3 dumbfounded employees stood around unable to help me! read more

Office Depot, Carson City (Fairview) I drove down from North Lake (about 50 minutes) to purchase a laser printer. I typically shop locally up in Incline at Rainbow Office Supply, but they didn't have the laser printer in stock that I needed that day for a last minute project I had to have done the next day. I crossed paths with the store manager while shopping for the printer and he gave me red carpet customer service - along with another woman who had even more questions than I did! He showed me the options in my price range and even found one in stock that I hadn't looked at online! I went ahead and decided to buy a bunch of other office supplies I had not planned on (no, seriously ... the hubs set a budget for me before I went down there lol, which I had no problem exceeding lololololol). The cashiers were SUPER helpful and very friendly - so uniquely so that I bought them both a soft drink while I added one for me to my purchase! The printer box was huge and the store manager offered to help me out to my car - but it was like the hottest day of the summer so I told him I could manage on my own. He insisted and when he managed to fit it into my Honda CRV I was SO grateful I didn't have to do it on my own (I'm short, chubby, and kind of strong but the size of the box would have been a bear to get into the small space on my own lol!), COVID has made it impossible for businesses large and small to find and hire good staff. Most businesses (particularly the large ones) are suffering because they just don't have anyone with the customer service skills needed. For the STORE MANAGER to jump in and BE THE CUSTOMER SERVICE example on this day, was epic! Thank you sir, for reminding me how I want to run the customer service in my own small business ... go the extra mile, no matter what. read more

STAY AWAY!!! This is 2nd time now I was charged for something almost 10$ more for than online said it was. 78.89 online for an ink cartridge. Said I could pick up in store. Sent someone to pick up for me and they were charged 87.99. If you need supplies right away do not go to this store unless u want to pay the extra 5-10$ on almost everything!!!!!!!!!!! Really makes me mad ! read more

I bought a $12 stapler, got home it was broken. Returned it the same day instead of doing an exchange they gave me a gift card, instead of letting me grab the stapler and doing the return the lady had me stand back in the long line after I had already stood in that line. (Which is not good customer service if you ask me) I decided to come back the next day and get the new stapler and they wanted to charge me 6 more dollars. After I had already paid $12 for the same stapler the day before. Because I didn't have my receipt she put $6 on the card I'm assuming. The lady didn't even let me know that. This is absolutely ridiculous. I will not come back here. I just wanted a stapler. Work on your customer service. You're in the service industry. You don't treat people this way. read more

Staff is okay. They don't really seem to know what their talking about. And the friendliness of the interactions are hit or miss. I went in to buy a computer and for an associate in that department. His answers were short and he basically just read the tag to me. They have a great selection of office supplies but I would rather give my business to a small local shop especially when the customer service isn't great. read more

A drop dead zero for this place. Not properly staffed. Not properly trained. Waited for 1/2 hour to get a door nameplate done . Nobody knew how to do it and the manager was not available. Probably at lunch and I don't fault him for that. If you run a business be accountable. The so called print and copy section is useless. A one star is way too high a rating. read more

Be very careful buying anything here unless you pay for it online first and just go pick up in the store! They way overcharged me for an item that showed a cheaper price online and a second time they scanned price for printer ink only 83.00 online yet their scanning showed 159.00 which was for the extended printer cartridge in a box for just the regular cartridge ! Their scanning machines must be set up to double all prices in the store ! read more

Really disappointed in this location. I worked here many years ago (2015 - 2017) and used the print services well after I quit as the team was very efficient and reliable (from about 2017 - mid 2022) for my business, but recently (last 3-6 months) the current team doesn't seem to care as much and can never seem to get my print orders correct like the old team could. It's really a shame as I don't want to use a different location, but really tired of bringing in my own supplies for them to print on and them messing them up and needing to buy the supplies again. read more

I don't understand why they have Charolette in a customer facing position. She's so difficult to deal with and I hate going in.

I have only great things to say about this store, from great customer service who handles all mail service and copying jobs, to the various products they sell, and the postal services offered. I appreciate their various writing and recording materials, home office supplies, home office furniture, and home goods. EVERY time I've entered the store, it's Always Clean, Organized, with a Large Selection of office supplies for businesses and home use. Each time, I entered the store, I am Always Greeted and Treated Professionally with curtesy and genuine care. I have often used their copiers for important documents to scan, print, copy, or email for quick deliveries to recipients, in which has been a God sent service. They offer self-service, or paid service for printing and mailing which is always handled quickly and professionally by staff. I appreciate their early and late hours as well to conduct my personal business to get in and out quickly. read more

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Rudest customer service I have ever encountered bar none. She wasn't just "off her game" she was deliberately unhelpful, unlikable, and ignorant of her own equipment and capabilities. Absolutely disgusted. read more

I went to Office Depot to have some memorial cards made. I did not realize there was a 3 day turnaround, but the woman behind the counter graciously squeezed my project in, as it was small. (15 bi-fold cards) The cards turned out ~almost~ pefect. The font on the printed interior portion was tiny! I had used Times New Roman 16 font, and it had been reduced to what looks like 8-10. It doesn't even look right on the page, as the original should have filled the page, and the end product is about 2/3 of the page, and not even centered. When I brought it up, I was told that I must have an old version of Word so that is why the font size changed. I told them that, no, I have the latest version of Word in Office 365. So then they said that I should have submitted the document as a .pdf which would not change. Good to know after the fact. There was not even an offer of a discount on the cards.... Now I know for the future to submit projects in .pdf, but it would have been nice if the person who made the cards had at least centered the writing on the page. So, overall, the cards were good, but the font should never have changed for the interior page. I would go here again, but mostly because it is the only game in town. In the past I have done my printing at Staples, but there is not one close by. read more

Ever been somewhere and thought, "They should just fire everyone and start over from scratch?" If not, all you have to do is go here, and you'll understand. Every employee except the old Asian cashier has pissed me off consistently. They're never friendly, consistently clueless, and they make the shopping experience unpleasant. I love office supplies. To me, going to an office supplies store is like taking a small child to Toys-R-Us and telling them to go crazy. But, this store makes it unpleasant for me. And, come on, please, someone go in and audit/inventory this place. Why even have a spot on the shelves for a product if you NEVER CARRY IT!?!?! Seriously, you guys make me just want to shop online from another store and never expect a person at a store to serve any purpose. Start over. Start fresh. read more

We purchased the Norton software for 10 devices on sale for $50. It was a deal until we got it home and the code was invalid. Norton wanted access to my computer from India which I'm not going to do. Office depot wouldnt help me even though the manager said she would call me back. Ultimately office depot got $50 for an invalid code that I couldn't use. John the manager ultimately made it right read more

I stopped in to email two things and print them, she gave me the email address to send and she stated that she needed to help other customers while I emailed, which I completely understood, I stepped to the side and emailed my documents and returned to the back of the line when I got up to the counter, she stated "I got them but I need to help the customers behind you before I can print them" she completely disregarded my business, I was so offended that I just looked at her and said never mind and I went to the ups store and I was in and out in 5 minutes. Needless to say I will not be returning. If I could use a zero rating I would but Yelp makes me rate before it would allow me to post! read more

They were fast no questions no gift cards just return it and gimmie my cash back! Yay! I did have my receipt tho.... read more

Office Depot - Office Equipment Near Me - Carson City, Nevada

I VERY rarely write any review let alone a bad one, but I cannot just turn the other way anymore. This place always has marked sales items and online coupons. Every time I go in they try to deny our tax exempt status as a business despite us having the card and neccessary paper work filed with them, and today was at least the 7th time that they did NOT honor their own in store marked sales price. Today's excuse for charging me $15 above the listed price was "There's nothing I can do sorry, theres no one available to check the price they are all ignoring me, and if I leave my post (so and so) will be PISSED AT ME." Over charges as result of flasely advertised prices over the years, have to be in the thousands by now...Buy online! Save money, aggrivation, and avoid shitty customer service. read more

THE WORST. on 9/26, the HP computer that I bought online was supposed to be delivered. No Show. On 10/1 I call and they said " Oh it was lost in transit, We will resend it and you will receive it 10/4." On 10/3 I get an email saying "we cancelled your order, please reorder the same item." I call the idiots for an explanation,and after 48 minutes on the phone they tell me that they don't have the item in stock anymore, and try to sell me a different computer. Absolut worst customer expirience No product, delayed in time of purchase , out and out lies. Well, at least they refunded my credit card ( or at least they say they were going to) Never again will deal with them read more

They are way under powered with associates in the printing department. The line always takes forever to get through. I had a set of blueprints done here and they said they could only print 3 at a time because their program skipped pages if they did the whole project at once. That required the associate to spend all day on my 47 pages. The associate gave me the time needed to get the project done and I appreciate that but the manager doesn't do anything. How can you offer the array of services that Office Depot does and underman/undertech your building? The card machines and printing devices should be a fairly easy thing for a company providing web design, paper and printing services to get right. read more

9 employees working and talking to each other. I am the only customer in store and no one will help me. When I went over to an employee to ask them a question it was like I was bothering them. Ever since this store was remodeled the service sucks. I won't be back. Start getting my office supplies on-line. read more

Little known secret, Office Depot has a mailing center that ships USPS, FedEx, and (no longer) UPS. Been here several times mostly just for shipping services because it's much more convenient than waiting in long line at the post office. Service is always friendly, fast, and helpful. Today, I went to mail an Amazon return with a prepaid UPS label. The clerk informed me they no longer ship UPS (bummer), but he told me what the two UPS locations are in town and even packed & taped up my box for me! So great! read more

Heather is my hero. It's the simple things that make bigger things nice. After having plans scanned into a drive, I must have a puzzled look when trying to identity the drive, as the drive was going with hard copies. She offered to print a label. How cool. Wrapped it around the cable. I'm a very happy camper. read more

This Office Depot in Carson City is a sad joke. The staff is not too helpful...The women working there would rather discuss their personal lives with co workers than actually help a customer....We all have bad days--this store has bad years...After we bought a decent computer for $400.00 and had internet connection problems with it a week later, the store manager told us we had to return the computer to HP for exchange, We then worked on the new unit ourselves, and got it working with the internet...When we had more problems with the same HP PC 6 months later we paid these clowns in Carson $ 100.00 to "repair" it. Most of their staff seems a bit lazy and almost unresponsive at this Office Depot. Their main goal in life seems to be to get your phone number when you buy a pen from them...The Office Depot in North Reno (by the Del Taco) is a hundred times better store than this clip joint in Carson City. Been in this store 6 times, bought a variety of products, and we have yet to have a good experience. The Wal Mart on Retail Drive in Carson will also treat you better, and has better prices and a far better return policy on electronics. read more

Extremely pleased with the copy center at this great store! We have shopped there for a long long time ... the employees are always helpful and pleasant to work with. We had an opportunity to work with Lauren at the copy center the other day ... She was awesome, went way overboard to help us ... A truly great experience! If you need this type of service go there with confidence!!!! read more

Well folks, this is the place for professional, courteous customer service. Having been turned off With another "big 24 hour" print center these folks came to the rescue. Told me how to down load to thumb drive and easily hook up to their system. End result, beautiful color bound presentation booklet. Office Depot has my business from Now on !! read more

It's a Sunday and the very worst happened. The 'On/Off' button on my HP tower died. No computer, no e-mail, no internet. This is now hell. So I took my computer to Office Depot in Carson City (775-887-9006) and was helped by a very savvy technician, Josh Mendez. He skillfully took my computer apart, cleaned it, fixed the errant button and provided very nice conversation during the intricate procedure. My computer is now quiet and behaving itself thanks to Josh, who I believe should be a model owing to his very good looks! read more

Bad service. Workers don't know what they are doing. Had items that said they were in stock but when I go there the worker said they are out of stock. Why have an item out but not have it in stock it makes no sense. If you need anything school related don't go to Office Depot or you're going to have a bad time. read more

Office Depot is always a great place to go for school supplies but this place goes above and beyond to make sure I am taken care of. I highly recommend this place!! read more

After shopping around we went into the Office Depot on Fairview, Carson City. Christian Soriano, Technology Specialist helped me chose the perfect monitor for my computer. I brought in online printouts of monitors I was considering. We compared them to what he had in stock. After Christian and I reviewed features I purchased my monitor there for about $40.00 less than the advertised price somewhere else. Awesome service. read more

I was being helped with a purchase at one check stand, while a belligerent customer was berating the clerk at another check stand regarding some problem with gift cards. I was quite impressed with the professionalism of the clerk as he kept his composure in the face of unreasonable antagonism, attempting to identify a variety of solutions in between pauses in the customer's tirade. I would say that the store does a good job training its salespeople. read more

I was constantly trying to talk to the store manager, Ro, but because he apparently doesn't believe in sticking to the schedule I can only assume he writes, I couldn't. His poor employees constantly take the brunt of customer dissatisfaction when he doesn't show up on time. His lack of respect to his coworkers and his customers make me not want to ever shop when he is around. He causes visible tension in his employees when they try to call out to him on their radio system and he ignores them. When he gives them lectures, in full view of customers, he talks to them like they are children with limited intelligence. I cant imagine working here and I now refuse to shop here if Ro is working. read more