Compact and simple shipping center had to run an errand and make a Fed Ex return and the manager here had me in and out with a receipt in seconds. So impressed with the big amount of service and friendliness such a tiny place could offer. For shipping and return needs the value of using Fed Ex is on level with the best ! read more

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Extremely excellent Value service I will keep and continue there's service. Always ready for customers. Thank you read more

FedEx Office Ship Center - Return received . - Shipping Centers Near Me - El Monte, California

why all the hate ??? had awesome experiences with customers service here! employee took his time and explained my questions about the shipping process! shoutout to taylor for being awesome! read more

The worst center: I asked several times for the package to be delivered before noon on Sunday due to an important commitment in the PM After waiting long times to speak to a representative , who connected to Katie from the customer service resolution center who spoke to Marco who was supposed to contact the manager of the driver all were supposed to call me to give me an update , NO ONE CALLED!!! It is now 12 pm and i have been waiting the whole morning and probably miss my important commitment this PM as my package apparently requires a signature. I have rarely seen so poor customer service. Avoid Fed ex ground if you can by all means ! WHAT A DISGRACE! read more

This is for printing services. I used the self print machine, and it worked and was pretty fast. Before hand, I called to ask whether it's functioning, and the person who spoke to me on the phone was very helpful and nice. Also props to FedEx for charging $.19 versus $.24 at Staples, per black and White page. It's still pricey, but still better than staples, although staples uses much thicker paper. One star off because of their limited hours, and they are not open at what is considered normal hours for other printing places. Inside, it's clean, outside on the sidewalk, it's kinda dirty. read more

Customer service is really bad can't even greet or say "thank you/your welcome" The girls get bothered when you ask them for something

Sami Aliya made my visit here exceptional. So very close to the cutoff time and things were SUPER busy in this little facility and I'm running behind and need a package to Detroit in the morning. Not only did she help but did so with a great attitude and a smile. Thanks for that. read more

Lazy good for nothing. Can't even make a simple delivery. I would have given them a negative 4 star but it was not an option. read more

Worst experience ever at a shipping center, from employee named Saul. Scenario: Bought something on amazon. Box came damaged. 3rd party vendor emailed me a return label. They even made me take pictures before emailing me the return label. Trip to FedEx to drop off package: Wow! First thing "Saul", employee, said to me when he saw the package. "We can't take that. There's a hole in the package," he says. Of course there's a hole. It's a damaged package received. He continues to say, "well you should have refused the package." I can't refuse a package if they just drop off the package. As I ask what I can do about this, he cuts me off and says "we can't take this package, you need to buy a new box." So let me get this right, you basically want me to pay for a box I shouldn't have to pay for, or go home because you're all out of luck. Here's how I handled the situation: I went back in to get a phone number to call so I could get my situation taken care of. I called 1 (800) 463-3339 and they directed me to someone that took down my info and is sending someone to pick the package up from my residence. 30-minute call, including my complaint about Saul, the horrible manager/supervisor. Tip Avoid this place if possible unless u want an answer/resolution that costs money for everything. If you meet "SAUL", he'll charge you for everything and anything. Tell him about my honest review about him too. I'm not a hater, I just talk a lot. read more

They deleted my review. I have nothing by time, these idiots kept me waiting close to 20 mins without acknowledging my existence. They continued to have a casual conversation with their "regular customer". They got real chummy and kept small talking. I only needed to print 1 item. Took close to 45 mins. Can't even tell you how bad I wanted to rip my own teeth and eyeballs out. I hate this location so bad. They used to be better but now it's gone down hill bad. Keep paying yelp to delete these honest reviews and I'll keep writing them read more

Fed Ex customer service a disgrace. Not only did my package not arrive as promised, I waited all day at home then was promised again delivery Monday. The package never made it on the truck. I had to leave work and drive 2 hours to El Monte. They refused to compensate me. I hope this fits in my car. Unacceptable Fed Ex. read more

I stopped by today for some color printing. The store is opened on Monday and it closes at 7pm, but according to Yelp, it's closed on today. Someone please change that. Good thing I went on Fedex website to check. Great customer service. There is only one worker there but he does things quick and he's great at making conversation with customers. The deliver truck leaves around 6, so get there before 6 if you want your package to be delivered the next day!!!! read more

Quick service. Friendly, helpful attitudes from the employee. I appreciate the convenient location and the store hours. Lots of needed supplies when sending out that last minute package, like I do. I often forget something and I can be assured they'd have something that I need to send out my package without hesitation. read more

Last night i was coming out of work super late and i needed to fax a paper and when i got here to the fedex office the gentleman that was working here help me and my gf right away . He gave the best customer service to us i appreciate this so much because after a 14 hour shift i was really tired but coming here and having great service was amazing thank you. I wish i would of knew his name but i cant recall but he was there Feb. 19 around 7pm read more

the worst fedex location i've been to. unfriendly staff and they make you wait forever. i've gone to this place twice to buy laptop boxes and they were out of stock, twice. never have they greeted people or thanked people. won't be back. read more

0* review if I can. I came by this FedEx location (9851 Flair Dr) to ship over night a stick of frozen meat for my business which was carefully packed in a foam box with some gel ice and cardboard box outside. I called and spoke to a staff there the day before making sure that they will take the shipment and also followed their instruction to properly pack this package. When I took the package there, a staff name PATRICK, refused to ship with his reason was that they cannot ship "perishable food". I did research on FedEx website and also spoke to another staff there prior with my understanding that shipping the frozen meat is very common as long as it is packaging properly. With all the reason I tried, PATRICK still REFUSED the shipment. I then took it to another FedEx location to give it another try. Once I get there I found out that PATRICK called around asked other locations not to accept my shipment in case I showed up. I tried reason with the staff at the other location and agreed for them to open the package which was carefully packed to inspect the item. They then agreed to ship after they inspected. The 25lbs shipment cost was $298 which was expensive, but what most disappointed was the horrible service and very unpleasant experience with their unknowledgeable staff. I will definitely not ship with FedEx again and recommend to all my friends to stay away. read more

FedEx Office Ship Center - Shipping Centers Near Me - El Monte, California

Is the smallest shipping store I had been, they no longer offer pick up for Fedex Ground. And they hour operation is not till after 9am.. they are quite picky at pick up package especially if you shipping like tv and monitor. read more

This fedex location needs to be SHUT DOWN! always making hard on the packing of the package, always find an excuse to deny/refuse the drop off packages and ask customer to buy their supply (ie: tape & bubbles wraps ) and REPACK in order to drop off. Avoid this Fedex Location and go somewhere else, they'll SCAM you. read more

Wanted to drop off a package here at 5:40, but their ground pick up already came (5:30). From experience I know that FedEx doesn't always pick up at the stated time and can come later, so I asked him if the pick up already came. After being told yes, I asked the representative if he knew of any other FedEx's nearby that have not been picked up or have a later pick up time. He advised that they were all already picked up. Not more than 2 blocks down the street is a FedEx Kinkos with a ground pick up at 6. Took me just a minute or two to look it up on my phone once I got back into the car. Where is the customer service these days? I would have appreciated a I'm sorry I don't know instead of a blatant lie. read more

The Manager there was really helpful and got all my prints completed in time. If your a student, you get 10% off your purchase. Customer service was good. If You See The Manger THERE Go To Him For help. Gets the job done properly. Sometimes this kinks can be a bit busy, but they are kind enough to acknowledge your existence. read more

well， the costume service is good， but Fedex you need to upgrade your computer. Takes me 30 mins to get print out the lable.

Worst FEDEX EVER!!!! Didn't have boxes, and they sent me to the one down the street. They also tried charging me $50 more than what the actual cost of shipping was. Never coming back read more

Worst service .. Waited for 20 mins and still no response.. I told him i just need to drop this off and need confirmation. He said i need to wait for 15 more mins to attend to me . There was one more rep just sitting idle and not even trying to help. There were no other customers too. read more

Worse Store ever, don't ever go there to fax unbeliave. Went to fax a prescription they make me photocopy and them fax it , they charge me 3 dollar to fax it and plus made me pay the photocopy . Can you believe it read more

Thank you "Tim" for helping my mom out a couple days ago! You were so kind and patient, most importantly you spoke Spanish! My mother was so impressed and happy! Now a lot of stress is off her shoulders, being that you helped her get her package ready for a trip to Texas! Keep up the great work! read more

Guy who works there is very friendly and has a great attitude, took my packets with a smile

Very bad service. Would NOT come here again! They wouldnt accept my package beacause it wasn't filled to the top. The guys there think they own the place and very unprofessiinal. Will NOT come again! $ read more

SMALL!!! I mean super tiny. AC was broken so it was super hot inside the 10x10 office. Go to the one down the street right off of the Frair exit. It is bigger and cleaner! read more

Come on. It was Monday and I bet the lady hates her job so much. But they still let me borrow the stroller to help with my big box.

Fedex is the worst - so unreliable. Paid for overnight and it did not arrive at two locations. HORRIBLE! I never have this problem with the US Post Office. Amazing that FedEx has not gone out of business. read more

Wanted to drop off a Playstation for warranty service, in a box provided and pre-labeled by Sony. They refused to take it unless I bought their box. I went to a different FedEx location and dropped it off. Beware of this location as they'll try to scam you! read more

I came to return the same package that they deliver to me and the store manager Brenda say she can't ship it unless I pay $10 for her to pack it in her box.. The same box that they deliver it to me. This place will try to make more money from you. Very bad business. I took the same box to a different location and had no problem shipping the return with the original box it came with. read more

WORST customer service EVER! i bought a tv from sams club online and it arrived damaged. i was told to take the box to this fedex center with the return label and it would be shipped back. one second into the tiny office and the guy barked at me "we don't take those here". i had just gotten off the phone with fedex and was told to take it there! so i called fedex and they apologized and sent a truck to my house to pick it up free of charge. mind you....i'm a middle age disabled woman....this was really a chore to get a 50" tv in a box loaded into my truck, into the fedex office, loaded back into my truck, and unloaded back at home again. i will use ANY delivery service besides fedex....simply because of the terrible service from this office! AVOID at all costs ~ too rude for words! read more

My packages sent through fed ex NEVER get delivered. It's always an issue. I've even called customer support and this is still an issue. The lady who always delivers to my address doesn't even try. There was once where I drove around looking for her just because it is so annoying that she can't deliver my packages. I live in a gated complex so in order for things to be delivered someone has to come and open the gate. I never have this problem with ups. I always get my ups packages, hell even the PIZZA guy can get through. She has an attitude problem and clearly does Not like her job. I always have to request to have my items held for pickup. So that tends to add an extra day or two. The location by my address closes a bit earlier than others and is closed weekends. It would help if they opened longer like other locations or at least open Saturdays. This particular location is Tiny, it only holds 2 costumers.... 3 max. read more

Very disappointed they released the package to a diff person i drove far claim the package i was very mad i think it was an inside job it was an addidas shoes worth 200 bucks and its for my son fed ex sucks!!!! read more

This one is very small. If you see a line, you probably don't have space to stand. This one isn't like the other one on the street that is on a plaza, so parking is hard to find, if there are a lot of people. Even just for shipping, I would go to the other one than this one. read more

This store making hard on the packing of the package, shake package hardly / purposely and find an excuse to deny packages and ask customer to buy REPACK in order to drop off. All UPS stores NEVER do this!!! UPS would even tape and pack for you for free! We call that is excellent service as UPS store!!! read more