Lily has very great customer service. She went over and above helping me repackage a return. Very…read morefriendly and resourceful. I would highly recommend this location.

Friendly and fast service. I always do my Amazon returns here and have never had a bad or difficult…read moreinteraction with an employee. It's usually pretty busy, but they typically get you in and out fast since alot of people are doing return drop offs.

I would barely give them a one star...they are horrible with their billing and responding to phone…read morecalls. We have billing errors we are trying to resolve. We were receiving late fees on auto pay. Stay away!! they have horrible customer service.. We also received a late fee for a space we vacated in January. There was once someone at the Euclid location, but she is no longer there. We have been told a Regional Manager will reach out to us with no calls at all. We have contacted BBB and hope not to contact our attorney.

We rented a space for 2 years and never defaulted on any payments. In December 2023 our payment was…read morenot posted. Made multiple phone calls, left messages and attempts to contact in person. There was never a person in the Willoughby location throughout December. We began receiving emails and extra fees for late charges upwards of $300, without any explanation or breakdown of fees. We finally found a person on site January 3, 2024. Our payment was located amongst other checks on their desk. The December payment was posted, however, the late fees were not removed because they needed to clear through their "supervisor". We informed them we would no longer be keeping our trailer here and left with trailer in tow We are still being charged for these late fees, and today February 6, we received an email that they were putting a lien on our property and putting up for auction. Our trailer has been in our possession since January 3, plus they were informed in-person, by letter and email that we were no longer going to rent a space. The customer service has been unbelievably poor. It is near impossible to speak to anyone about this. Phone calls have never been returned. We will now be contacting the BBB and our Attorney. We absolutely do not recommend the Willoughby Storage King. J. Reese, Euclid OH

The First Gentleman I talked to was on point. He told how they worked, how they received payment…read more I was looking to get a refrigerator fixed in a building I help manage. It seemed strange to me that I could not talk to someone who schedules by 7. I am hoping to create a long term vendor relationship. I finally get a call at 8. Then I get information not for a fridge scheduling but for an AC which I have interest in, but is low on the priority list. I really need this Refrigerator fixed. After waiting until 8, I am told to call the next day. Punch line, can't reach anyone at the number the next day. We run an office with lots of suites. We want to help our tenant out. But if there is no one to talk to how do we get that done?

Joey from My Appliance Guy was just out to look at our GE Profile Oven Issue. He diagnosed the…read moreissue and had the replacement ignitor switch in his van. Very responsive (they are busy now, before Thanksgiving), great communication, reasonable, plus a 90 day warranty. We were very pleased that we didnt need to replace our oven/stove! Working great too!

Joe did a great job removing the items we requested. Price was reasonable. They were careful and…read morefriendly. We will use them again

Haul & Junk removed a couch and lift-chair. They were very kind and respectful. They arrived at a…read moreconvenient day and time. There was no damage to property. I recommend their services and will use them if needed in the future. th

This is a terrific little post office. Donna, Mark, and Mark are absolutely amazing at the window…read moreand so personable.

Its the post office. You have to go there time to time. The staff is always friendly with smiles…read morewhen I'm there. Knowledgable with questions. I feel a lot of government employees dont have the best customer skills but NOT here. Ill always go here not just bc its close

I had 2 mowers that would not start He picked them up - $30…read morepickup and delivery charge. He communicated with me that the carburetors needed cleaning and the costs. He cleaned both carburetors for $75 each for a grand total of $180. Had my mowers back to me within 3 days. Highly recommend

Had trouble with my snow blower, spoke with a gentleman who asked thorough questions to help…read moreunderstand the problem. He even went as far to let us know that our snowblower was foreign and are very prone to needing repairs to the point it is not worth it. The cost to repair, plus him saying more issues will come, he would not want to take our money but suggested it would be cheaper just to buy a new one. appreciate the honesty.

I like to donate. The store is very interesting and helpful to people who need furnishings for…read moretheir homes.

I wholeheartedly agree with Bo D's and Lynn F's comments. I've been donating and going to this…read moreReStore for years and have seen a constant decline in their attitudes and store operation since the Pandemic ended. They refuse perfectly reasonable donations. For example, I brought in 6 clean, completely working florescent shop light fixtures with bulbs and the guy manning the donation door refused them. When I asked why he said they only accept new, in the box LEDs. Seriously?! This was just this week. I've seen this attitude over the past 2 years with other attempts to donate. Inside, the store looks like a mash-up of a used furniture store, a Goodwill with books and dishware, or Olle's inventory overruns; and less and less like a house restoration store with used tools and hardware. Oh, they don't accept wall tiles and ceramics any more either. But if a shipment of trampolines or yard furniture show up, they'll sell them!

I have used Great Lakes Record Center numerous times. Great…read moreservice and very fair pricing.

From the owner: Moving Solutions/Great lakes Record Center - Xpress Shredding is owned by husband-wife team Bill…read moreand Michele Tyers. Their complementary styles and talents makes the business a successful and customer service-oriented organization. Bill began in the moving business more than 44 years ago; his expertise comes from working in every capacity of the company including as laborer, driver, supervisor, and salesman. Michele holds an MBA and her background includes extensive experience in medical administrative positions. As a locally owned small business, Moving Solutions/Great Lakes Record Center-Xpress Shredding is a responsible corporate entity with the best interests of the community at heart. As an agent for North American Van Lines, Moving Solutions is able to provide the resources of a nationally recognized leader in the transportation and logistics field.