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    THIS IS FROM A DRIVER WHO RIPPED OPEN MY PACKAGE. SURPRISE! HE'S ON RING CAMERA!
    Nostalgic J.

    4/25/22 I have had HUNDREDS(!!) of misdelivered packages to neighbors, adjacent streets, had packages ripped open and busted the driver on my Ring carrying the package opened and looked right at my camera (GOTCHYA!), had my stuff smashed in the box outside my door--- ALL FROM THIS DAYTON NJ HUB. --- I have called, emailed, texted, complained via phone and email and nothing ever gets fixed; just promises and no resolution! --- I AHVE ASKED FOR THE REGIONAL MANAGER OR SOMEONE HIGH-UP ON MY CALLS AND GET PEOPLE WHO NEVER FIT THE BILL. --- I have a tone of pictures, I even have videos but Yelp won't allow the video unfortunately. --- I filed a bunch of complaints today with the BBB, Attorney General's Office and Consumer Affairs. --- I don't know how any company could have hundreds of complaints and do nothing to fix it! --- April 25, 2022! It's here. I have opened the floodgates with my documentation in hopes for these issues to disappear.

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    1 month ago

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    3 months ago

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    2 years ago

    FedEx is literally the worst mailing service available in the USA. Always losing packages and usually late!

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    2 years ago

    Marked Delivered 12/3/23, but it never arrived is ridiculous service, since 12/12/23, it still never arrived!!! Unacceptable!!!

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    3 years ago

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    YF Logistics - Fig. 4

    YF Logistics

    (153 reviews)

    So given the raft of pretty terrible reviews here, I thought I'd relate my experience. I'm located…read morein Brooklyn and ordered a washer + dryer through Appliances Connection. As is similar to many others, I was told that I would get a call 24-48 hours prior to delivery in order to set up a delivery time. In reality I got an automated call in the morning telling me my order would be delivered between 12.30pm and 4.30pm that day. No advance warning, just essentially "your order is on a truck and will be dropped off this afternoon". Luckily I was able to make it work, but YF needs to realize that for many that live in apartments or condos this lead time is especially crucial as we need to notify the building to reserve the service elevator. My building was understanding, but there are other buildings that might very well say "tough luck, they can't deliver without prior notice" They sent along an email with tracking info to let me know what stop I was along their route, and at what stop the truck was currently, which I found helpful and reassuring. The driver gave me a call about 15 minutes beforehand to let me know they were en route. My building's service entrance is at the rear of the building, and I had specifically put that in the delivery instructions when I purchased the appliances, but just to be sure I reiterated that to him over the phone; when the truck got there, they'd overshot it by a block, so he had to loop around a bunch of one-way streets (remember, the delivery is in Brooklyn), to get the truck parked in the right place. They unboxed everything on the street, which makes sense as there's more room and they don't have to contend with removing a bunch of packaging on their way out of the unit, however that meant that the bottoms of the appliances were then touching and scraping the asphalt out on the street; all that packaging is a pain, but it's there to protect the appliances. Everything ended up ok, but given I have a few grand sunk into these machines, you can understand why I'd be anxious about them getting scuffed and marred before they're even in my home. In terms of installation, things were 90% ok up until the point where they had to stack the dryer on top of the washer. There's a bracket that sits on top of the washer that the dryer is meant to slip into, I wasn't really watching closely, but they were kind of struggling to get things into place. They ended up brute-forcing it and announced it installed. I--not knowing what I don't know--said "great!" and sent them on their way. It wasn't until I wanted to test things out an hour later that I realized that the installation was waaaaaaay incorrect. To give you an idea, I have to reference the installation instructions from the manufacturer. (Yelp limits the length of reviews, so see the images for part 2 of this review)

    Poor Customer Service. I spent two days on the phone calling to find out when my item would be…read moredelivered. It was scheduled to come on a Wednesday between 1-5, at 5:30 I gave them a call to see where the driver was. I was then informed by a rep that the driver had rescheduled my delivery to another day- with OUT calling me to verify. He has assumingely made this change at 4:45pm. How inconsiderate of him! When I asked to speak to a supervisor, I was told that they went home for the day and I should expect a call back by 8am the next morning to have it rescheduled. Well no call ever came! When I called back the next day- I was told there were no supervisors "on the floor," so I would have to receive a call back. No call back ever came. I called a third time and the young lady looked up my reference number and placed me on hold just to hang up on me once I asked to speak to a supervisor. I called back 10 times (proof in my phone log!!!) with no answer! AS IF THEY BLOCKED MY NUMBER FROM BEIING PICKED UP!!!! They then continued to pick up my call and hang up without saying a word, three times! All the while, the automated system let me know that I was the only person in the queue. Truly saddening that a company would treat its clients in this manner. Very unprofessional, rude and childish. If they have no plans to deliver my item, they should let the company know so I can be refunded. Would NOT recommend. Not to mention that this lapse in delivery is running my company thousands of dollars daily as we wait because we can not finish renovations to the apartment complex until my items are delivered. As we know they will not take the liability for these damages to me and my company, but they can surely expect a suit to follow if this is prolonged, goes undelivered, and costs me an exuberant amount of money. Still awaiting my items and a call back. All in all, very unprofessional. DO NOT USE THEM.

    Craters & Freighters - Our new box truck!

    Craters & Freighters

    (11 reviews)

    literally, the dumbest idea ever. pay 800$ to put your boxes in one large box that you have to pay…read more$230 dollars for them to bring upto your apartment (how am I supposed to transport a box that is 5 feet by 4 feet by 5 feet??) and throw away. Wasting money. Total sham. I was told 2 weeks, and I wont be getting my stuff until almost 3 weeks. I actually cannot believe I paid these people a dime. Highly unrecommended, unless you like lighting money on fire.

    These guys rock!!! They are amazing. They just moved my stuff from NYC to Seattle and they did it…read morebetter and faster than expected. Everything arrived in EXCELLENT condition. They went above and beyond. I JUST unpacked my crate with the paintings that prompted me to use them over a regular mover in the first place and I can't overstate how much care went into packing them. They went the extra mile. Even the guy who delivered the pallets to me in Seattle said he could tell true professionals prepared my shipment. I wish someone had written a review on Yelp! before I found them, it would have put my mind at ease but I really had nothing to worry about. They were quick. I found out I had to move across country 2 days before Thanksgiving! The guy who first took my call was polite and followed up several times to help make sure I could start moving ASAP after the holiday. Then the guys who picked up my stuff were true professionals. Watching them pack my stuff for transport to the warehouse was a thing of beauty. And they were just nice guys on top of it all. Then the guys dealing with my paperwork and the timing of my delivery were equally as nice. I had to store my stuff for a fuzzy amount of time because of problems nailing down a move-in date in Seattle. It was not a problem, even though it was the holiday. My move in date got moved up so they had to trigger my move a week or two early, and they timed it perfectly to the day! I could not move in until a Saturday, they had my stuff in Seattle by the first Monday after I was allowed in my apartment!! (They did this perfect timing miracle starting my shipment the Friday before Christmas and seeing it go across country during the New Years holiday!! They kept me in the loop. They were clear about the storage charges and even gave me a courtesy call before charging my card, even though I knew it was coming. If I ever move back east, I want these guys to take care of my move. Thank you!!!!! Thank you!!!!! Thank you!!!!!

    Morgan Shipping

    Morgan Shipping

    (8 reviews)

    Theater District, Midtown West, Hell's Kitchen

    I used Morgan shipping last month to ship my personal items from my second apartment in Oxford, UK…read moreto my New York apartment. I called for an estimate and spoke with Jerry who was very helpful in explaining to me all the different options available and pricing for each of them. The price was reasonable, and this was a company paid move, so I opted to go with the full service package, which includes the packing, loading, shipping door-to-door, paperwork at customs, and delivery to my apartment in the city. I have to say that this was all relatively new to me, but it worked really well. MORGAN SHIPPING did a good job, and I am grateful. They gave me a lot of helpful information on how to pack some of my personal items and the crew arrived early and started packing my TV and big items. Then the big truck with the container arrived on my street in Oxford. We had to block the street to be able to get it as close as we did, so we left one guy to watch the traffic. The landlord was not happy with the big truck blocking the street, but these guys were mindful of not scuffing the walls while moving the big stuff, so he was happy with that. Mike, the head crew was the best. He was very patient with me and very efficient with the guys. They worked the entire time without taking a break. My friend was there to help. She enjoyed watching these guys packing so organized. Jerry from the office was checking to make sure everything was fine and that I was up-to-date with the required documentation for exports, etc. After they left, Jerry sent me an email with the arrival of approximately 30 days. When the container arrived in the US, Surina from the customs office was very nice and helpful in explaining the taxes and everything. She got the container delivered the following day with no problems. I have so much stuff that it did not fit into my small New York apartment so I asked them to store a few items for me. In the end, the overall shipping processes door-to-door was about 27 days. I was a little nervous with the process and the move. Moving companies do not carry a good reputation in general and there seems to always be negative experiences no matter whom you speak with. This, I can honestly say, is not one of those instances. I go back and forth between Oxford and New York work constantly for work, and I'll continue to use Morgan Shipping when I need to move my belongings.

    Had to ship my car across the country from NJ to TX. Customer service is great. Had all my…read morequestions answered thoroughly. I was quoted a fair price, and the transport was completed without any issues. Car arrived in exact condition that it left. Will use company again when moving back up next year!

    FedEx Ground - couriers - Updated May 2026

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