So given the raft of pretty terrible reviews here, I thought I'd relate my experience. I'm located in Brooklyn and ordered a washer + dryer through Appliances Connection. As is similar to many others, I was told that I would get a call 24-48 hours prior to delivery in order to set up a delivery time. In reality I got an automated call in the morning telling me my order would be delivered between 12.30pm and 4.30pm that day. No advance warning, just essentially "your order is on a truck and will be dropped off this afternoon". Luckily I was able to make it work, but YF needs to realize that for many that live in apartments or condos this lead time is especially crucial as we need to notify the building to reserve the service elevator. My building was understanding, but there are other buildings that might very well say "tough luck, they can't deliver without prior notice" They sent along an email with tracking info to let me know what stop I was along their route, and at what stop the truck was currently, which I found helpful and reassuring. The driver gave me a call about 15 minutes beforehand to let me know they were en route. My building's service entrance is at the rear of the building, and I had specifically put that in the delivery instructions when I purchased the appliances, but just to be sure I reiterated that to him over the phone; when the truck got there, they'd overshot it by a block, so he had to loop around a bunch of one-way streets (remember, the delivery is in Brooklyn), to get the truck parked in the right place. They unboxed everything on the street, which makes sense as there's more room and they don't have to contend with removing a bunch of packaging on their way out of the unit, however that meant that the bottoms of the appliances were then touching and scraping the asphalt out on the street; all that packaging is a pain, but it's there to protect the appliances. Everything ended up ok, but given I have a few grand sunk into these machines, you can understand why I'd be anxious about them getting scuffed and marred before they're even in my home. In terms of installation, things were 90% ok up until the point where they had to stack the dryer on top of the washer. There's a bracket that sits on top of the washer that the dryer is meant to slip into, I wasn't really watching closely, but they were kind of struggling to get things into place. They ended up brute-forcing it and announced it installed. I--not knowing what I don't know--said "great!" and sent them on their way. It wasn't until I wanted to test things out an hour later that I realized that the installation was waaaaaaay incorrect. To give you an idea, I have to reference the installation instructions from the manufacturer. (Yelp limits the length of reviews, so see the images for part 2 of this review) read more

See all

Poor Customer Service. I spent two days on the phone calling to find out when my item would be delivered. It was scheduled to come on a Wednesday between 1-5, at 5:30 I gave them a call to see where the driver was. I was then informed by a rep that the driver had rescheduled my delivery to another day- with OUT calling me to verify. He has assumingely made this change at 4:45pm. How inconsiderate of him! When I asked to speak to a supervisor, I was told that they went home for the day and I should expect a call back by 8am the next morning to have it rescheduled. Well no call ever came! When I called back the next day- I was told there were no supervisors "on the floor," so I would have to receive a call back. No call back ever came. I called a third time and the young lady looked up my reference number and placed me on hold just to hang up on me once I asked to speak to a supervisor. I called back 10 times (proof in my phone log!!!) with no answer! AS IF THEY BLOCKED MY NUMBER FROM BEIING PICKED UP!!!! They then continued to pick up my call and hang up without saying a word, three times! All the while, the automated system let me know that I was the only person in the queue. Truly saddening that a company would treat its clients in this manner. Very unprofessional, rude and childish. If they have no plans to deliver my item, they should let the company know so I can be refunded. Would NOT recommend. Not to mention that this lapse in delivery is running my company thousands of dollars daily as we wait because we can not finish renovations to the apartment complex until my items are delivered. As we know they will not take the liability for these damages to me and my company, but they can surely expect a suit to follow if this is prolonged, goes undelivered, and costs me an exuberant amount of money. Still awaiting my items and a call back. All in all, very unprofessional. DO NOT USE THEM. read more

Terrible. I submitted a complaint to BBB. I still don't have my refrigerators The first time they wanted to deliver at midnight! The second time they lied about coming on a Saturday because no truck showed up at all. They keep scheduling out for weeks and weeks at time and they are completely unreliable I would not recommend this free company at all read more

Wish I had done due diligence before my purchase. Delivery was prompt and as agreed. However, the install was completed by well meaning but inexperienced installers, as quickly as possible and 6 weeks later the aluminum holding bracket on left side of this plastic unit (don't buy GE, spend 100 or 200 more for steel, higher end appliance) is loose and the dishwasher is tilted. I was told I would get service in 2 or 3 days, but have not heard from the logistics folks. Now I'm anticipating more problems...if they're so busy how will anyone with experience come here to fix this? I'm happy the unit works, but would pay more and do research next time...will update on this issue when resolved. read more

Stay away from this business Their drivers are so unprofessional !They were supposed to pick up an item today since 10:30 AM they texted they will be here in 5 mins it is 5:00 pm now they are still not here and every time we call they say they will be here in 5 minutes !! I skipped the whole day at work waiting for them Do not trust these people with anything . Last time they delivered appliances from appliance connection parts were missing and they claimed to deliver items that were not delivered .As we ordered through a 3rd party we could not choose the delivery company .I think the problem is the management that hires bunch of unprofessional drivers and do not have proper feed back measures in place and do not listen to what customers are saying about their staff. read more

BAD, BAD, BAD NO Delivery when specified and actually NO Delivery at all. No phone call, No e mail, NO NUTTIN! I wonder where my refrigerator went? Appliances Connection...You better hire a better Logistics Company because ultimately this falls on you. Based on the number of LOW ratings, it seems to be a habit of yours. Well, it won't happen with this boy, I can assure you. read more

Rude driver's assistant. Made a mess hauling away the old dishwasher, which leaked water as they moved it out of the house, said it wasn't their job to clean it up. If you do work inside a house and create a mess, yes, it's your job to clean it up. After I politely asked them to clean it up, they asked for something to clean it up with even their car was right in front of the house. The driver's assistant was eyeballing me, so I told them to go. read more

Thanks to Santiago Di Santo, I was able to get the correct plug for my dryer! He was very patient with me and very professional!

First, the good. Appliances Connection was able to get the high end Miele dishwasher I wanted faster than any other company. Sadly, that's the extent of the good. I waited several months for my delivery, and when the dishwasher came, it was very badly damaged, like it fell off the back of a truck. The dishwasher also arrived in a very suspicious looking box, which led me to believe that they attempted to sell me a used unit, which they knew was damaged. The delivery company that Appliances Connection uses, YF Logistics, is a nightmare, and worthy of its own review. Suffice to say, they have awful communication, don't show up when then say, and give very bad service. More on that below. After my first attempted delivery, which came damaged, I had to put in a new order, and again waited several months. I finally received a delivery date, and on that day, for which I took off from work, YF Logistics never showed up and I didn't even get a phone call. Because the delivery was scheduled for Saturday, there was no one I could call myself. On that following Monday, I called Appliances Connection and YF Logistics to ask what happened. I didn't get a clear answer, and was told that they would reschedule for delivery "in a week or so." Two weeks later, they rescheduled and again I took the day off from work (Friday this time). Friday came and went, and YF Logistics didn't deliver. Appliances Connection was unhelpful. Thankfully, this time I did get a phone call from YF Logistics, though it was well after the delivery window. Another day off wasted and not even an apology from Appliances Connection or YF Logistics. The call told me that they would come the next day (Saturday), which they did, though it further inconvenienced me. On the ultimate delivery day, the driver came and brought the dishwasher into my home. I am glad that this time it was undamaged. The driver, however, told me that they forgot the dishwasher connection kit, which was part of my invoice. The driver asked to use my bathroom, and made quite a mess in there. That was the first clean up project that I had then had. In the driver's attempt to install the dishwasher (without the proper kit), he damaged my kitchen cabinets. He ripped the paneling under my sink off, and he broke the molding around the dishwasher. This was the second clean up project. After he finally left, with the dishwasher improperly installed, I contacted Appliances Connection. They took over a week to respond to me, and offered to ship me the dishwasher connection kit so that I--on my own--can have the dishwasher properly installed. I learned my lesson here. Appliances Connection may be able to get products in faster than others, but their customer service is ABYSMAL, and their partner YF Logistics is HORRENDOUS. I should have waited longer and gone with a local, reputable company. I am posting this so that others might learn from my negative experience. read more

YF Logistics - Damaged dishwasher - The image shows a dishwasher with a dented or damaged front panel, resting on a cardboard and foam base on a brown tiled floor. The dishwasher appears to be in a repair or delivery context, with protective packaging materials underneath. The setting is indoors or in a commercial space, with no other objects or people visible. - Shipping Centers Near Me - Cranbury, New Jersey

See all

This is one of the worst and most unreliable shipping company. I have been waiting for a package to be delivered for 3 days without leaving my home, and the driver never showed up (TWICE!) I called the office, spoke to Crystal and a "supervisor" named Jonathan and they both said this issues ALWAYS happen. The driver stated that they were here both times and nobody opened the door which is a big lie. Now I have to wait 3 more days for the next delivery date to be available and hope that this time they actually ring my door bell. When I spoke to Jonathan, he kept asking if I was from Brazil, would that make a difference? would that make the delivery on time? ... that was very rude and inappropriate to ask. STAY AWAY FROM THIS SCAMMERS ! read more

Rescheduled 3 times now. No explicit updating or delivery confirmation times. If they don't deliver this time, I will be sure to cancel my order with Appliances Connection. If they refuse, I will sink this company in litigation. read more

Supposed to have a dishwasher today. Did not arrive. I called YF and waited from when I was the 19th person on hold until I was two and then they said there was no one there to take my call. WTF. They are delivering for Applianceconnection.com. They are terrible. They appear to use similar voicemail systems - probably tied together in this awful customer service. read more

We had our old refrigerator break down and had to order a new one. We were worried it would take a long time but YF Logistics delivered. We used the white glove service which was really nice. They carefully removed our old fridge and brought in the new one. They were polite and friendly! We would use again. read more

YF Logistics - A stainless steel refrigerator with double doors and a bottom freezer drawer is positioned in a kitchen setting. The refrigerator has long, curved handles on the doors and a note attached with black tape on the upper left door. The surrounding area includes a stove with control knobs and a partial view of kitchen shelves with various items. The floor is wooden, and the refrigerator appears to be a standard household appliance. - Shipping Centers Near Me - Cranbury, New Jersey

I gave YF 5 stars on my last 4 shipments. this time on a shipment I'm waiting on its hard to offer a one. Ihave been told I'm getting a shipment 4x and not one have showed up and the current one that AP set up I had a text yesterday from YF it was on its way today! sadly time has come and gone and further inquiry shows that the order was suspended on the 16th of January and AP and YF both misled me that it was coming today. sadly I got verbal confirmation and email from both companies and everyone was wrong no order today! getting a human and a phone call to them AP and YF has been near impossible and return calls from YF have never happened. sorry 4 attempts [one they said they called but neither of the phones land line or cell rang or had missed call or message] sorry to be bitter but my trust is gone like my delivery from YF. sorry to say avoiding this company is a smart move. read more

This delivery company is pure trash and I would give zero stars if I could. They were supposed to confirm my delivery 24-48 hours before the delivery date with a 4 hour window. I called them multiple times when they didn't, stating every single time that my building does not allow deliveries after 3:30pm and they told me they'd note it. I FINALLY received an email at 5:42 AM THE MORNING OF MY DELIVERY and, of course, it was scheduled for 1-5pm. With no flexibility to change it whatsoever. Which is crazy and bad business. BUYER BEWARE. Never order anything from Appliance Connection because this is the shipper they use. read more

I'd give 0 stars if I could. They are "installers" for Appliance Connection. Attempt 1 - no one shows up, no one calls. Rescheduled for 5 days later, only found out when we called them. Attempt 2 - no one shows up, no one calls. When I called, they said the driver didn't realize it was an installation not a delivery, they didn't see a box so they didn't show up. Rescheduled for 5 days later. Attempt 3 - 12-5pm installation window. 10:30am: I receive a text they'll be there in 15 minutes. 1pm: no one has showed, I call them. "The driver marked it as delivered." They never came. I call, the person on the phone says "Well, we don't control the driver, let me talk to my manager." I asked if I could talk to them directly. "No, my manager doesn't take direct calls, they only answer questions from us." I'm not sure a company could provide worse customer service if they tried. read more

How low can you rate a company. Unfortunately, you have to choose a star rating but, if I could it would be negative. Originally I was told I would be contacted to set up delivery. I never received a call. Instead I got a text message with a date and time which is unacceptable. This delivery is going to my parents, my father is a stage four cancer patient and cannot do this himself. I asked to have the delivery scheduled prior to 6:00p to make sure I could have someone there to help. I was told it cannot be changed because once the date is in the system it is permanent. Just because something is in a computer, it doesn't mean you can't adjust the times. That is pretty clear cut and if you have a computer system that you schedule in and it makes the deliveries permanent, I suggest you find new software. First a woman who told me that I needed to call back in an hour to an hour and a half and she would have a new time for me. All this after she told me she couldn't change the times and couldn't help me. I called back at the time I was given to call and the person, I can't even call him a gentleman, told me he couldn't help me. I asked him if the calls were recorded and he said yes. I asked him to pull up the call and he refused. He also told me that the people (supervisors) who could help me left a while ago. Why would I be told to call an hour to an hour and a half later to get a time when the supervisors would be long gone and couldn't speak with me? I called back because that person refused to help me and spoke with someone else. He told me he asked a couple of people what to do and they said they couldn't do anything and they didn't know what I was talking about being told to call back and get my new time frame. I asked them to call a supervisor or someone who could help and they refused. I was told if I don't take the time I am being given then I will miss my delivery. Apparently I won't receive my delivery at all thanks to their lovely service. The employees think that when a customer calls it's a joke and they definitely show they don't know how to do their job. This company should be out of business, they have one job and they can't even do that. They don't understand customer service, their employees are unprofessional and they have no idea what they are doing. If you hear YF Logistics, make sure you have nothing to do with them. read more

On May 13th, I placed an order with Appliances Connection, which I mistakenly found through a search engine instead of the similarly named company in Woodbridge, Virginia. I only discovered this mistake when I went to look on Yelp to leave this poor review and found that nearly all of that company's negative reviews appear to be people mistakenly leaving poor reviews for this company. The short version of the story is that it took over a month to receive the washer and dryer that I ordered, communication about the delivery was terrible. I'm leaving this review on both the shipping company (YF Logistics) and on Appliances Connection's Yelp pages, because I feel like they are essentially the same company, or Appliance Connections continues to utilize a shipping company that it should know is terrible. I do want to be clear that the two men who delivered my washer and dryer were courteous, considerate of not damaging my walls or carpet, and did give a few tips about setting up the washer and dryer. May 13, I placed an order on the wrong company's web site. And on the order page there was a selection chose to "delay shipping", which I mistakenly read as "delay delivery". These were my mistakes. I delayed the shipping to June 11th, as that would be the earliest that I could take delivery at my new home. Appliances Connection sent me an email explaining that 24-48 hours before the delivery I'd be contacted by the shipping company to arrange for delivery window to be set up.I called Appliances Connection and asked about if my washer and dryer would be delivered the following day. It was explained they were "on the truck". June 11th, still no call from the shipping company. The day comes and goes. I call back on the 12th, same answer they're "on the truck". I call back on the 14th. I get someone who explains my earlier error, about delaying shipping, not delivery, and that delivery happens 7-14 days after shipping, so it'll be the 18th at the earliest. I asked if my washer and dryer were "on the truck" or not, this person said that they'd have no way of knowing that, since it'd be up to the shipping company. Doing a bit of search engine work, I found the phone number for YT Logistics, call them, provided the tracking number, and the lady who answered the phone asked me for when I would like my washer and dryer delivered, as if they had just been waiting for my call. I said "as soon as possible, please". She explained that my "route" was filled for the week, but it could be out the following Monday (the 5th of July). Terrific, I tell her. I receive a text message saying the delivery will be on Monday the 5th between 2pm and 6pm. Fine. Later the same day, another text message, saying it'll be Tuesday the 6th at the same times, whatever, then a third text message saying Tuesday the 6th, between 5pm and 9pm. At this point, I don't really care about the possibility that I'll have to have major appliances delivered to my house so late in the day. 9pm on the 6th comes and goes, YT Logistics is closed for the evening to figure out what the story is. The following day, I call and ask to know what's up. It's explained to me that there are Department of Transportation laws that prohibit their drivers for being on the road for so many hours, and a couple of deliveries went long. I ask if I'll be receiving my delivery today, in no uncertain terms, I'm told, yes, that's the case. A few hours later, I call back, just wanting to know what time window I should be expecting the delviery, so I can make sure that I'm home at that time. This person puts me on hold, comes back with an apology, and explains that there must have been some communication issues, because I won't be receiving my washer and dryer today at all, it'll be the following week. I explain the situation, ask why not today, he goes on to explain that all of the other deliveries this week are not going to get bumped back because they missed one. I said I was unhappy about that, he explained, in fairly polite terms, that YT Logistics wasn't going to make dozens of other customers unhappy to make me happy. I call Appliances Connection thinking that maybe there is something that they could do. I suggested that I'd just cancel the order if I didn't get my washer and dryer the following week, and then order them from some other company. The lady explained to me that my return window was from 30 days from date of invoice, which had passed. My "return window" has passed? I don't even have the damned washer and dryer to be able to "return" it. That weekend, I received more tracking information about the delivery being on Monday, July 13th. The washer and dryer arrived in that time window, the guys delivering it did a fine job, and I'm now doing laundry in them, they're great. I'm posting this in the hopes that if you're considering doing business with Appliances Connection or YT Logistics, that you take a hard pass. read more

Never showed after 2 booked appointments, then they just show up without an appointment for a 3rd time with no one there. Then to get the most abrupt, terrible, horrible customer support.. never using this service again. Airamus was truly one of the Cockiest rep I had ever dealt with. GO ELSEWHERE!! Trust me read more

I ordered a stove on Appliance Connection on May 9th. Our first delivery update in June 19th. A month and 10 days later! They say that they will deliver between 2pm and 6pm on June 23rd. A driver will call. I click the button to confirm that I am okay with this. I should be all set. I was wrong. Today is June 23rd and it is after 6pm. I've waited all day. I dragged the current stove outside (so we have no stove right now), and I have not heard a thing from the company. I call the support number in the email. I get an automated message: "Hello and thank you for calling YF logistics. We are currently closed. Please call back during normal business hours. Goodbye." I google YF logistics, and I find this: https://www.yflogisticsllc.com/?tn=ABT2815577B1 This order was delivered 3 days after the scheduled delivery date. I'm concerned. That's all I'm left with. No stove. No communication. And a messy house with a path built waiting for a new stove. Boy, do I wish I left my stove in place until the last minute. read more

WORST COMPANY IN THE WORLD. DO NOT ORDER FROM THEM. We ordered a refrigerator from Amazon a month ago and this company will not deliver it. We've had 4 different delivery dates and every time the delivery date happened - they say that it was not scheduled in their system???? It's been almost 2 months. I've also talked to people on the phone saying they are claiming to be the manager but are not... This is beyond ridiculous. I've never dealt with a more unprofessional company in my life. read more

I've had such a bad experience with this delivery service that I am no longer buying appliances from Appliances Connection. I've used AC for years and years for multiple properties but they use no other logistics company so I'm no longer buying from them. As others have said, it was tough to get dates established. Once established, the company did not honor those times. In the first delivery, they showed up THE NIGHT BEFORE (7p) their scheduled time. This company attempted to deliver a refrigerator and did not use the lift on the back of the truck, they simply lowered it to the ground from the truck. Luckily I saw this. I guess it would take too long to use the lift?! It hit the ground from at LEAST a foot above so I did not accept the delivery. The driver told me that if there were issues because of them dropping it that I could get them fixed under warranty! Sure. The same order was tried again. The driver mistakenly indicated that I had not paid for in-home delivery when in fact I had. OK, let's get this cleared up - can you call them? No. OK, can you wait while I call Appliances Connection? No. I called AC and YFL within 5 mins after he left and they confirmed that I had paid for in-home delivery but that the truck couldn't come back even though they had been gone no longer than 5 minutes. We could not bring in the refrigerator by ourselves so that refrigerator was returned to AC also. I finally gave up and canceled my order with AC. Not sure why AC is using a transportation company that is clearly unable to deliver. read more

By Far...the worst I have dealt with in my life!!!!. Unprofessional, undependable and RUDE when you call them. #1 Never got a call as to when they were going to deliver....I had to call them!!! #2 Left my new dishwasher in the middle of my kitchen floor, because he could not figure out how to get he old one out...My husband and myself did it in 5 minutes. They were to come back FIRST THING in the morning to install....No Show!!!! NO SHOW!!!!!!!!!! NO SHOW!!!!!!!!!!!!! And don't Try to call them....NOOOOOO you can get put on hold for over an HOUR!!! HORRIBLE!!!!! #3 When I finally got through, I was told...the driver / installer got re-routed!!!!! WHAT!!!..... I had to PAY someone else to install the dishwasher. UNPROFESSIONAL!!!! RUDE!!!! RUDE!!!! RUDE!!!!! If I could give NEGATIVE Stars I would!!! read more

After waiting several months I got an email with a delivery time range for my fridge from Appliance Connection. I took all my food out of the fridge at that time. When they did not show I called and was told they were on the way. They never showed and the food was ruined. I called again and they said someone should have called me but the truck broke an it had to go back to the warehouse before it came to me. 2 later the exact same thing happened to a different truck. I was told several times a supervisor would call and they never did. I still havent gotten my fridge. read more

I have never dealt with a company with such pathetic communications, rudeness, and overall devoid of customer service. My original Miele washing machine delivery was scheduled for 3/11/22 between 11 am - 3 pm. Their driver showed up between 8 am - 9 am. I was never informed of an updated delivery time. I was running an errand thinking I had until 11 am to get back home. After some discussion with the driver, he told me he would redeliver the following day (Saturday). I called YF Logistics to confirm what the driver told me and I was assured that the delivery would take place on Saturday. Both the driver and YF Logistics flat out lied to me - they don't deliver on weekends! I waited all day on Saturday for the delivery. I called YF Logistics late that afternoon, but of course, the office is closed on weekends. I called YF Logistics the following Monday and was told that the washer was on the way back to the distribution warehouse and that they had no idea when it would be redelivered. I also spoke with Appliances Connection and was prepared to cancel my entire order. With much fanfare and apologies, they convinced me to maintain my order with them. I had also ordered a Miele dryer. They told me was due to their warehouse on 3/17/22 and would be shipped to me shortly thereafter. Eventually, I received an email stating that the washer was scheduled for redelivery on Wednesday, 3/16. On Monday, 3/14, I received a call from the delivery driver that they were delivering my washer within 15 minutes. Luckily, I was home to receive the delivery. The guys were nice and the installation was completed within about 15 minutes. Two days later, I started my first load of laundry and left for dinner. When I got home I found that my washer had practically vibrated off of the pan and all of the doors had popped open. I looked at my owner's manual and determined that the delivery guys forgot to remove the shipping struts. Operating the washer with the shipping struts may have caused some unknown damage. I notified Appliances connection of these issues, but their customer service is non-existent just like YF Logistics. I will also be leaving a bad review for Appliances Connection. YF Logistics needs to invest in a decent tracking system and USE IT! Leaving updates to be provided by their drivers is stupid because some of them don't even bother to inform customers of updates. YF Logistics and Appliances Connection are the worst companies I have ever done business with! read more

Horrible horrible! If the company you purchase from says they're using YF Logistics stop your order and go elsewhere. Was given a delivery time of 5-9 pm on a Friday. They never called and never showed up. Closed until Monday. On Monday was told 2 of 4 appliances were damaged, untrue! They just never put my appliances on the truck. They only come to my part of town once a week. So was rescheduled for yesterday (Thursday, 6 days later). Three of the four appliances were delivered, one missing. Countertop install already put off for a week due to their incompetence and now the one item necessary for countertops (cooktop) was not delivered. Again have to put off countertops which puts my final town inspection into jeopardy, YL didn't care. DO NOT USE THIS COMPANY! I rarely write bad reviews! read more

Some "white glove" delivery service! (Read as sarcastic) YF never once contacted me to set up delivery appointments. I waited a total of SIX times to accept delivery before cancelling order. On first two attempts driver didn't have my apartment number nor correct phone and didn't leave cab of truck to look on the intercom to see if name appeared on intercom (it did). Apparently on 2nd attempt the unit was damaged but YF didn't report that to the sender. 3rd-6th "attempts" never delivered the appliance. No reason given. I cancelled order. read more

I had a delivery scheduled and they never showed up nor called to provide me a status. The next morning I spoke with a person in the their customer service department and she told me that 'they have no control over whether or not a driver will call you'. That's priceless. Once I heard that, I basically knew what the customer service culture of the company is. Bottom line.. If I order products that have to be delivered and the delivery company is YF Logistics, I will find another company to order the products from. I will never use YF Logistics again. read more

TERRIBLE. Bought from Appliance Connection and YF Logistics was supposed to deliver - they dumped our range in the hallway - paid for delivery up stairs, haul away and install -- 1 week later nothing...My elderly parents cant walk in their hallway and YF lies to me that they will fix it but nothing happens read more

As horrible as everyone says. They never called or emailed to let me know when the delivery was coming. I was able to track online and was there when they first came. We buzzed them in, and then they...just left. No delivery. Rescheduled for a few days later. This time they just never showed up, despite the online tracking saying that they would. Then they showed up the next day, when we weren't there. All without a single phone call or contact of any kind. (There's no phone number on their website.) Just atrocious. read more

So after waiting almost a month after they decided to reschedule my delivery multiple times without asking it finally says it will be delivered today so I call to confirm and they tell me it's in the system but not on the truck so call back to schedule another delivery! ZERO stars if I could read more

I ordered a gas range from Appliance Connection and shipped by YF Logistics (I'm pretty certain they are the same entity). I was supposedly getting the "White glove" delivery service that included installation and removal of my old range. On the day they were supposed to deliver they called me and said the delivery would be around 8:00 pm! I said that would not be an appropriate time for such an involved delivery, being its dinner time, etc. They agreed to deliver it the next day. The driver shows up alone, with no helper to deliver a 400# range, he struggled getting off the truck and then could not get it off the shipping pallet by himself. So I offered assistance, together we were able to get it in the house and remove the old one. Initially he tried to give me some BS story why he couldn't hook up the gas line to the range but I insisted and he eventually completed the connection, though it appeared he barely knew what he was doing and it took a ridiculously long time (could have done it myself but wanted him to do it for warrantee purposes) Also, he did not peel off all the protective covering on the Stainless Steel surfaces, he didn't install the anti tip bracket or level the range, as he was supposed to, claiming he was "out of time" and had to leave. By that time I had enough and agreed he should go. There were no "White Gloves" or any gloves for that matter. read more

Stay away from this vendor. freaking horrible experience. Broken product, broke our wall, wrong installation and the appliance is still not working. read more

Exceptional customer service and responsive. There was a problem with the delivery of an item and YF and Appliance connection were on top of the issue and resolved it without my having to chase them down. Highly recommend using them for anyone who needs appliances! read more

Ordered a window a/c from Appliances Connection 5/13/23. Nathan Bent was my contact. As soon as the order was shipping Santiago Di Santo of YF Logistics contacted me to keep me up-to-date on the progress of the shipment. Both of these gentlemen have done a great job. I hope the a/c works as well as them. read more

I wouldn't use this company to deliver my garbage. They made two delivery attempts. The first time, they just showed up (no email, no phone call). No one was home because no one knew they were coming. I called and spoke to Lily, who agreed to reschedule for today between 12:30pm and 4:30 pm (I have the confirmation email). They showed up this morning at 8:30 am. Obviously, again, no one was home because that was not the time we had arranged. When I called Lily, she denied having agreed to that time. Unfortunately for her, I have the confirmation email. Bad enough you're not delivering what you've contracted to deliver, but attempting to gaslight me over the phone earns you no points either. If you're buying an appliance, ask who they use for deliveries. If it's YF Logistics, turn around and walk out of the store. No sense getting a "good deal" that turns out to be undeliverable. Now, I'm cancelling my order and will gladly pay over $200 more to buy my appliance from a retailer that does not use YF Logistics. I'd give them 0 stars if I could. read more

Terrible experience! The first time they gave me a window of 5 to 9 PM and in spite of calling to make sure they would be coming , they did not showed up ! The second time they arrive at my home without notifying me and the appliances had to be send back. After that they keep scheduling out for weeks and weeks at time, texting incomprehensible messages like "your delivery will approximately reach you in 49 hours and 50 minutes". They are completely unreliable. After a month I finally was able to get my appliances but not at the time they were scheduled to be deliver. I would not recommend this company at all read more

I can't remember the last time I gave a company or product a score of just one star, but YF Logistics doesn't even deserve that from a customer service standpoint. Yeah, they delivered my acrylic bathtub without a problem. But, it was 5 full weeks after they had it in their warehouse!! I had already waited 4 full months for Kohler to send the purchased tub to AppliancesConnection (related to YF Logistics). Then, despite my emails almost begging for the tub so my carpenter could get started on my bathroom remodel, they made 3 unkept promises in a row, always saying "next Wednesday". I was treated like a dog by YF Logistics, not a patient paying customer. I'm in CT, and they are in NJ. So, we're physically close. They even said "You can come here to pick it up." Thanks! I'll drive my small sedan down there right now to pick up my bathtub! So much for "Free Delivery" from AppliancesConnection! I declined their thoughtful suggestion. LOL! I have all the emails proving what they did to me. I'll save them. And I'll never do business with AppliancesConnection, or YF Logistics (related companies), ever again! read more

Recently I'm purchase Frigidaire chest freezer from appliance connect, thank you for santiago helping me solve issues. Thank you read more

Reliable company. They delivered my appliance right on time. They let me know the arrival window and kept me posted about time updates and that was very helpful. read more