Do not order anything from a vendor that delivers though YF Logistics. I have my oven and microwave in the living room for 3 weeks now because when they delivered it they did not get the right equipment to install it. Every week they say they are going to come and finish the job, however, they don't show up after several missed appointments. If I call them they hang up the phone. At this stage I am wondering if I am ever going to get my appliances installed or not. read more

Unfortunately there is no minus 10 rating; worst customer service ever! The office folks are pleasant and will "yes" you to do death but do not do anything you ask. I was to recieve a range and dishwasher, at 6 pm when the truck finally arrived they immediately said; oh, the dishwasher was never loaded. Had to wait an additional 2 weeks to get the dishwasher; they promised an early am delivery; I finally called at 3 pm and they said I would be between 5 and 8 pm; they never showed up; when they came (after multiple calls in the am) they said they could not install it; if it is not a simple plug in; they won't do it so don't waste your money. If you have a problem after 4pm; too bad, no one to answer the phone. They are awful and that is being generous in my compliment! read more

These guys failed to show up for 2 deliveries so far.....nobody ever called. The appliance company tried to reach the drivers individually. Nobody picked up. That's for both days. I waited home for a total 10 hours between the two scheduled deliveries. Either it's run by freaking morons, or people that just don't care at all. Either way, YF logistics is trash ....oh and I still don't have the appliance they are supposed to be delivering read more

YF Logistics delivered a refrigerator and microwave last week. They arrived at the beginning of the designated time period for delivery, which is surprising... most deliveries to my place seem to happen 2 hours after the stated window. The fridge was big... I was worried the whole time it wouldn't fit into my home, the kitchen, the spot it was supposed to go... but the personnel expertly put it in its place. They were super fast with their work, and patient with me. All in all, surprisingly smooth experience for a company I'd neve heard of before. read more

Ordered a window a/c from Appliances Connection 5/13/23. Nathan Bent was my contact. As soon as the order was shipping Santiago Di Santo of YF Logistics contacted me to keep me up-to-date on the progress of the shipment. Both of these gentlemen have done a great job. I hope the a/c works as well as them. read more

Awful, awful, awful. Never do business with this company. I ordered a dishwasher through Applicance Connection in the middle of May, and due to Covid interrupting the supply chain it was well over a month before the thing was ready to ship. That's no one's fault. I got an email saying the YF Logistics would be delivering it between 7:00 pm and 11:00 pm on June 23, which is a ridiculous time for a delivery but whatever, I figured they were backlogged due to the virus and working long hours to get caught up. On the day, I was tracking the delivery truck throughout the day. I was supposed to be stop #27. Something apparently happened at stop #25 and the truck couldn't go any further. No one called to let me know what was going on. I waited until 1:00 am before calling it a day. Then the nightmare started of trying to get hold of someone to find out what was going on and when I could expect delivery. I called multiple times and waited on hold for at least 30 minutes, but no one ever picked up the phone. I left messages in the chat box on their website, but no one ever responded. Finally I started badgering the help desk at Appliances Connection, and they were able to get a response. On July 10, the thing was finally delivered. I figured this was the end of the saga. I was wrong. The guys who installed it clearly had ZERO idea how to do it correctly. First of all, they told me the electrical outlet was not powerful enough to run the thing and would need to be replaced. I called the electrician in a panic after they left and was told this was nonsense. He suggested plugging a vacuum cleaner into the outlet, and if it worked there was enough enough power to run the dishwasher. I tried it, and it worked. So that was one sign of incompetence. Next, there are apparently a set of feet on the bottom that need to be deployed to keep the thing from tipping over. These were not deployed, and the thing tipped over multiple times. They are now deployed properly (another handyman I had in the house for a different reason took care of that for me). And then this past weekend, I learned that the connection from the hose that drains the water out was incorrectly installed, and all of the water that was in the dishwasher sprayed out across my basement, soaking a rug and messing up the walls. I had to have a plumber come in today to re-install it properly and add some gizmo that provided an air gap. This is the first I've heard of such a thing because these supposedly "professional installers" I hired to install the dishwasher had no idea what they were doing. I paid $150 for their "white glove" installation service, and then had to pay an additional $340 to the plumber to fix their mistakes. I have a ticket open with Appliance Connection to see if I can get that money back, but I'm not holding my breath. tl;dr This company is completely awful and you should avoid doing business with them AT ALL COSTS. read more

Complete incompetence! Thought Appliance Connection White Glove install and service was for real, it's NOT. Damaged double wall oven, damage kitchen cabinets, 2 attempts to delivery damaged induction stove top, finally cancelled stove top all together and disputing Amex charge for wall oven. Installers are glorified delivery guys. No response to any communications regarding damage from either YF Logistics or Appliance Connection...STAY VERY FAR AWAY. Pay up, stay local, and abound these 2 companies. read more

Just a really frustrating experience. I received a call at 6AM in the morning on a Tuesday for the drop off. I was told it would be dropped off between 8-12. When they came, they realized they had a wrong part for the installation so they promised they would be come the following day. 4 days later and 4 promises later, they have still not showed up for installation or removal of the old appliance. I called every 30 minutes yesterday during my time frame and was consistently guaranteed they would complete the job (1-5pm timeframe). At 5 I called back and went straight to voicemail. So ZERO communication that they would not show up again. Now they're not open until Monday so I'm waiting a whole week for this installation. read more

SO MANY PROBLEMS!!! I wish I could give this place 0 stars. If you don't want to read all the deets below just trust me and stay away. I wouldn't wish this place on my worst enemy. Here we go... I told them the dates / times I would be available for delivery of my fridge. "No problem well send you an email and confirm." Great. Friday evening rolls around and I'm told I'm getting my item delivered Monday (when I said I wont be home) and I can't decline delivery because it's too close to the delivery time. Fabulous. Finally speak with a number of people and manage to get it rescheduled. It will come Wednesday. Ok perfect. Wednesday rolls around nothing. I call and they say "oh no we meant NEXT Wednesday". Lovely. I tell them I will be home after 12pm. They said it won't be a problem. I call back to confirm that it won't be a problem and they said no problem. The driver calls at 1045am day of telling me he will leave if I'm not home. I managed to get someone there immediately. Turns out he's in traffic and doesn't get there till 1pm. Then while he's there he wouldn't flip the hinges on the fridge (which I paid for) and he's SUPER rude telling me he needs to get to his next delivery. I told him he needs to first complete my delivery which is first. I call the company they apologized that he left and said they need to get someone else to come out another day. Now they are planning to come Friday to rotate the hinges so I need to stay home for another 6 hours (they don't give u a specific time just a block of time). I left 2 contact numbers on file just in case. They emailed me Friday saying they couldn't get in touch with me. They never called. I called back and was in the que ....as I'm #1 in que someone picks up says "please hold" and puts me back in queue.... (#4) now. I finally get to the front of the line and someone accidentally picks up and I hear their conversation. They were not talking to me but "butt answered" the phone. I had to call back again and get back in queue. I finally get a human and they say oh no you need to call another number and I can't transfer you. Now I'm sitting on hold waiting to see where this person is to fix the fridge. This is a horrible horrible experience. Now they're telling me they need to reschedule again. I cant believe this. Never ever again will I deal with them. read more

By far the worst trucking company in NJ. Rude office personnel, horrible communication and multiple delays and cancelations. I will never do business with them again. You shouldn't either. Huge mistake. read more

Seems like YF may have cleaned up their act, there looks to be an improvement trend in reviews and my experience reflects that. I has a refrigerator and range delivered by YF after purchase through Gold Coast Appliances. I called YF ahead of time to make sure they were ok with the two sets of 5 steps leading to my house. It was easy to get in touch with a representative and they were fine with the steps. On the day of arrival, I watched the YF Logistics tracker web page for the truck status. The truck was originally estimated to arrive between 2-4 PM and later changed to 4-8 PM. I got a call around 215 PM saying they would be there in 15 minutes. No problem, I kept my day open since delivery times are often unpredictable. Two gentleman arrived, unpacked and brought in my products without any issue. Not a scratch or dent. I signed the paperwork and they were on their way with a tip in hand. While their tracking app/page could be better, I had a great experience with YF. read more

Based on all the other reviews I was concerned about my upcoming dishwasher delivery. I had a delivery scheduled at my home between 3-7p and I figured this would be another case of either a no-show, beyond the scheduled window, or there would be some sort of freight damage. Those concerns were unfounded - the team called me 15 minutes prior to their arrival, did a fantastic job with the delivery, and were in and out within 10 minutes. read more

Where is my order? Received an auto call the morning of delivery with a 4 hour window. 2 hours after the end of the window no call that they are running late or even still coming. Delivery tracking is worthless. They deliver to stops out of order. Wasting a whole day waiting on them, no professionalism at all. Terrible company, Anybody giving them 5 stars is related to someone who works there. read more

Dealing with them a horror show. Bought refrigerator from Appliance Connection 6/9/22 supposed delivery by YF trucking waited on date all day never came. Called logistics stated was lost. Ordered new one got date for delivery told damaged on truck. Ordered third one never came when promised waited again all day. Finally was able to get someone at YF who personally saw to it loaded on truck. Noticed by phone and email would be delivered that day between 11am and latest 4pm. Finally arrived at 5:35 pm. Fourth time was a charm. Manny calls and e-mails to both Appliance Connection and YF trucking very stressful and useless. Next time Lowes or Home Depot much more dependable lot less stress. Delivered finally 7/7/22. LP read more

I recently made my 1st purchase from Appliance Connect. Santiago was extremely helpful in helping me resolve an issue. A++++ customer service!!!! read more

This company is getting 1 star because there are no negative stars. They are supposed to deliver a fridge. Three attempts and still nothing. First time they came out without enough people to unload/install the fridge. Second time the fridge wasn't even loaded on the truck. Third attempt never showed up and didn't call. I cannot stress enough that this is the most disorganized and unprofessional company I've ever dealt with. Still not clear if I'll ever get this fridge delivered. read more

Overall good experience, particularly given that this was an out-of-state purchase for me. Jonathan went well beyond the call of duty to take care of everything related to my order and followup. This stuff matters when buying something sight unseen: you go by pictures and data & get it shipped but great support from the salesperson helps in a major way. They stand behind their customers and the sale. The guys on the Always Solution truck were great, also. Thanks! read more

The worst company to deal with.If there was a no star option i would have chosen that.I own a building supply company and ordered a air conditioner for a customet that needed it right away in an emergency.The salesman RJ from applianceconnections said it would be to us between 10 and 2pm.We called around 3 and told the truck broke down but the driver fixed the issue and was running late but was 2 stops away.We called the trucking company and asked for the drivers number and was told they cant give it out but the driver will call us in 5 min.Of course that didnt happen and we waited until 630 and told hes running behind.I asked if i can go meet the driver wherever he is and again told the driver will call.I finally left at 8pm with no call and no delivery.Stay away from this company no matter what the price,They are the worst. read more

Like many reviews here, I ordered an appliance from Appliance Connection out of Brooklyn for delivery to NJ. So, they also set me up with YF Logistics. I was also a bit nervous after reading so many bad reviews, but the money was already spent and the appliance was $1000 more at every available location since I bought on a big sale during Black Friday week. I ordered my wall oven on 12/5. Was told it would be 1-2 weeks until it's in their warehouse to ship. Ok, fine. Sure enough about 2 weeks later, it was passed onto the shipper (YF). I called and inquired about a delivery date and immediately got through to a polite service rep who said that they would come the next day. They had just received it in their warehouse that morning and hadn't had time to call me yet. A time frame would be given by morning. I checked my tracking number in the morning and sure enough, I was given my window of 230-630pm. I called them around 10am and asked if I would be contacted with about 30 minutes notice so I wouldn't have to be stuck at home if I needed to run an errand. The rep told me he would have them call me. So while I was out, but close enough to home to get back, I got a call from a polite driver who said they were 17 minutes away. Great! I got myself home and they came on time (around 330pm). I was their last delivery of the day - Christmas Eve - so we were all happy. They got to go home to be with family, and I got my new oven! I didn't order any extra services other than standard delivery. I have a contractor who will be removing the old wall oven and installing the new one, so the delivery guys only had to take it off the truck and wheel it 20 feet into my garage. They were patient while I took the box off and inspected it for any damage. No problems. I tipped them $20 and wished them a Merry Christmas. My scenario may have been a fluke based on the huge amount of bad reviews. But, I gotta say the delivery process went as smooth a it possibly could have. read more

Horrible company! We had multiple deliveries for a home build and they screwed EVERY ONE up. And when I called their customer service they literally said "Good Luck" and hung up on me! Unbelievably rude and incompetent company. read more

No clue why this company has such a low score, my experience was great. The men delivering my item were courteous and fast. Only (very pleasant) surprise was that it was delivered a day earlier than originally stated, which was fantastic, so thanks!! read more

YFLogisitcs delivered my range that was ordered from CyberSavings on Amazon. They delivered ontime but ran over my split rail fence backing out of my driveway. They only broke one post, but it caused a loose post and all of the rails to come down. When I contacted them about it, they denied it and since I didnt have video of it happening, basically refused to repair it. It would have been as simple as replacing one post and putting the pieces back together . . .$20 plus some labor. This is not good manners for a professional company. I will make sure nothing i order again is shipped by them. read more

I was scheduled to have a gas range delivered from 2-6pm and was told I would receive a call when driver on the way. I called at 1 o'clock because I hadn't heard from anyone and the indivisible group called the driver and the driver said that he would be there by 5:30. at 5:55 I called and of course they had closed because I guess they figure what's five minutes give or take right? I called Sears and another individual said that she was going to call the driver and obviously the driver is MIA because after being on hold for an hour and 10 minutes, I ended the call as I had someone else from Sears on a different phone I have. 20 minutes later, I'm told by Harley that he is not the right person and he needs to transfer me to another department at Sears. I talk with this young lady "AJ" and she puts me on hold for ONLY 5 minutes and then proceeds to tell me that Holly should not have transferred me so I need to call back and ask for that extension again!! Then after calling back, i'm told that they can't cancel that order without getting the sellers consent. i'm still waiting on that call. DON'T DEAL WITH THIS COMPANY!!! read more

Amazing customer service, I cannot remember the last time I received such great prompt service. I will DEFINITELY work with them again.

Horrible company. I never did business with this company but I was parked on the streets in Manhattan and the drivers for this company don't care about anything! They just double parked their truck blocking 4 cars from leaving. I called the company number multiple times and they couldn't get a hold of their own truck drivers. The other cars and I waited about 45 minutes for the driver to come back and move the truck! read more

This company is horrible!!! The first time they came to install my stove, they didn't even have the parts they needed, what a waste of time! Second attempt was the same story, they didn't have the gas hose needed. Why would you come twice to a residence without the proper tools? Third attempt was even worse , they finally installed the stove and installed it incorrectly! Then my son decides to install it the right way. After we decided to call the local gas company to inspect, they said my gas valve was leaking and the installers should have caught that if they had a leak detector. This is a horrible company used by Appliance City. I would never order from Appliance City again if they continue to use YF Logistics. They have no clue on how do to anything! read more

My refrigerator was suppose to b here 2:30-4:30 it's 904 pm no call no refrigerator poor communication poor I am very upset this should happen to people as much as it do with this awful company read more

My genius landlord insists on continuing to use Appliance Connection, knowing that they use this logistics company. Really thrilled to report that absolutely nothing has changed since the last time they attempted to deliver something to my home. They claim to show up and ring your buzzer and then leave, saying no one answered. Isn't it funny that in the 14 months that I've lived here that my buzzer hasn't actually buzzed exactly two times... and both times were when YF was trying to deliver something to me?? LOL what an absolute joke. read more

If I could give this company negative stars I would. Last week, they damaged my brand new fridge, busted our brand new dishwasher, told us they couldn't install our dishwasher (we paid for installation) bc there was 'no plug' (the plug was inside the machine), caused a leak which cost us 600$ to call out an emergency plumber. Today, they were supposed to pick up the broken dishwasher, deliver the new dishwasher, and install it. The man who came into our home refused to install new dishwasher, or speak to me (probably because I'm a woman). Then when I told him to only speak to me because I was the only person handling this ongoing horrible situation, and that my husband knew nothing about it. He pushed the broken dishwasher back, grabbed the new one, and left. That was it. I took pictures so the company would know exactly who behaved in this manner. Tbh, I don't want people who treat their customers like that in my home. Beyond rude, dismissive, and unprofessional. If your appliances come from this company, good luck! You'll be wishing you would've just went to Home Depot or Lowes. I know I am. Never again! read more

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Ugh. I bought a range from appliances connection because this particular model was waaay cheaper there than anywhere else. Unfortunately, they ship through this company. What a nightmare. Called me after-hours to tell me it would be delivered the next day...between 10-4. WTF kind of window is that? I needed to know if they would be able to gas disconnect/connect, or if I needed to get a plumber, but of course, their offices were closed, as were all local plumbers since it was after 5pm. So I'm stressed out until the next morning when I finally get a hold of someone from YF who assures me the guys can do both and I don't need a plumber. OK, cool. And so I take the day off work to wait this insanely large window...only to get a call an hour later that oops, after all that, we have to reschedule to tomorrow. Are you kidding me? So I have to go into work a couple hours late and then take the *next* day off too now. They finally arrive the next day at the END of the giant window. The dudes were nice enough if somewhat unprofessional, but after they left I realized they did a hugely shitty install -- the stove is like 5 inches from the wall. I'm probably going to have to hire an actual plumber to fix it. I will never buy anything from anyone who ships with these people again. read more

Appliances Connection (out of Bklyn) chose this firm to deliver their appliances to NJ customers. First off, my delivery guys were muy bueno (and be sure to tip them - - who do the hard work) - and I wouldn't blame them for.... the problems that were: -Initial warning of delivery just e-mailed and phone messaged at 4:56pm (recorded message) 4 minutes before 5pm ET - just as they close - so you couldn't call to re-schedule. -They do not arrange a delivery date/time - they just FORCE one on you. There was never any voice contact made - just a recorded message alerting delivery! -AND if you are not available to suit them - they claim a $75 fee will be paid to re-schedule!!!! Luckily, I could make arrangements however - when calling YF tracking customer service, you get put on hold for 10 minutes - then the phone call gets dumped. Then you call back - hold for 4 minutes. Quick answer -- then hold for 10 minutes then answer..... Really, Management? Come on, and show some pride in the office - you suck in customer service times. AND please get the delivery guys INFLATABLE TIRES on their crappy hand-trucks. read more

I ordered a freezer from Appliances Connection in early August 2020. I received an email that YF Logistics would be delivering the freezer on Aug 29 between 3:30 and 7:30 PM. Mind you, this was a Saturday delivery, and I was suitably impressed that they would consider doing that. Well, Saturday came and went. I received no notification that their driver would be unable to make the delivery that day. I tried calling YF Logistics, but they were closed for the weekend, with no alternate number to call during off-hours. I tried calling Appliances Connection - same problem. Waited till Monday morning, called YF Logistics at 9:40 AM. On hold until around 10:20 AM. Person on the other end tells me that they can reschedule for Thursday to Saturday delivery!!! I tell them this is unacceptable. I get told their driver returned back to NJ because it was too late in the day. I ask why that truck cannot deliver today (8/31). I get told because the truck was UNLOADED on Saturday, and loaded with other delivery materials. I asked that someone in a position of authority call me back. It's now 2:15 PM and NO ONE HAS BOTHERED CALLING BACK. I looked at tracking information on their website (which BTW is a joke since you can't do anything except track shipments). It has been simply updated that shipment has been "Rescheduled". I sent them an email asking for specific details as to what exactly they mean by "rescheduled". No response! At this point, I will suffer through this mess, but for certain I will not be ordering anything else from Appliances Connection unless I get a written guarantee of delivery. A 1-star rating is not low enough! There needs to be a category of negative stars. read more

Everything went smooth - even asked to deliver a day early. Put the appliance exactly welders asked inside of residence and cleaned everything up - even the small piece of styrofoam that was blowing across the yard read more

Company tried to deliver my appliance well before the delivery window and then said they delivered it but we weren't home. When I called to complain, they refused to deliver my appliance during the agreed upon window. Now say they can't deliver until some time next week. Very poor service and very poor customer response. Avoid this company if you can. read more

This company was terrific. They were on time, efficient and diligent. Highly recommended.

Ordered from ApplianceConnections and this company was in charge of delivery. They provided a 6 hours delivery window and despite that huge range of time the truck drivers called me like 2-3 hours before the beginning of the delivery time to tell me they would be at my home in 20 minutes, I explained to them that I wasn't home yet and they told me they couldn't wait, my options were to accept they drop it off in front of the house or to reschedule and pay a $75 fee. I was therefore forced to leave earlier than planned my workplace and hurriedly drive home to receive the delivery. After reading the other reviews here it seems that I may have been lucky that after driving home they did have my package in the truck. I guess now I'll be better off researching before ordering to make sure I don't have to deal with this company again. read more

When my wall oven arrived with a damaged part, Customer representaive Latarsha Haynes quickly arranged for a replacement and prompt installation of that unit. Seamless and prompt action on the company's part. read more

They scheduled me for Saturday 5/15/21 11-3 I wanted all day for a delivery. Started calling the company at 3:30 when no one showed up. There was no answer so I continued to call over and over until the message at 4 said they were closed. I wasted an entire day waiting on them to "no call no show". I started calling them today 5/17/21 and they said the driver was out of hours and it would be sometime next week before I would get my delivery. Why did they schedule an appointment with a date and time slot? Now I have to potentially wait for next week. I needed the delivery on Saturday 5/15 not potentially the week of 5/24. This could've all been solved if they had called on Saturday. read more

Very professional and helpful. I will definitely use them again. I recieved a text message estimating the time of arrival several days ahead and then a call from the driver 30 minutes out. read more

Horrible service, delivered my stove, without power cord to install. Blamed ME. It's been about a month, and I am STILL awaiting install, without an operational stove. They don't return calls, they "no show" without contact, are ineffective overall in meeting their obligation, with nothing to offer except excuses, and blaming the customer. I'm disgusted by how I've been treated. I will now have to pay additional for another installer. If I could rate less than 1 star I would. I will be notifying the BBB. read more