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    Feathers

    4.7 (3 reviews)
    Closed 10:00 am - 5:30 pm

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    Weisshouse - Weisshouse Interior Design Project

    Weisshouse

    (5 reviews)

    Shadyside

    Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought…read moretwo more chairs from them, not electrical recliners!

    I ordered a very expensive slipcovered sectional from Weisshouse. Upon washing, the slipcover…read moreshrunk and it is was nearly impossible (I spend about 45 minutes) to get back on. I thought it was my fault and that the slipcover wasn't washable so I didn't contact the company at that time. About 2 years later, I was looking for a chair to go in the room, and I showed the designer a picture of my room. She immediately commented that the slipcover looked too tight. I told her at that time that the slipcover shrunk after washing. After sending out people to look at the sectional, it was decided that they would split the cost of a new slipcover with me. However, the owner, Stacy, and the manufacturer would admit to no wrongdoing and would only say that the "new one shouldn't shrink." After spending over $25000 at their store, I wasn't prepared to pay any additional money to maybe rectify the situation. The most troubling aspect is that I filed a complaint with the Better Business Bureau and they didn't even have the decency or courtesy of responding or trying to work with me to resolve this problem. The designers and support staff are very helpful and supportive (with a great eye) which is the only reason that I gave the store 2 stars. Unfortunately, they and their customers are not supported by the owner. I have included pictures of the sectional with the tears that have occurred from trying to get the slipcover back on the sectional.

    west elm - Bedding section

    west elm

    (25 reviews)

    $$$

    Larimer

    Service at this store is good-review is for corporate customer care but there is no place to review…read moreoverall experience. I ordered the Harris Left Arm Bumper Chaise Sleeper Sofa 112" and the chaise was damaged before delivery. And upon delivery of the sleeper and inspection, the delivery team pointed out that sleeper mattress was stained. That was on January 27. I was told I'd get a new mattress delivered, no action needed on my end. So I waited on that and I was told I would be credited for the damaged left-arm bumper chaise in Golden Oak Performance Velvet on Sat Feb 1. The customer service rep told me I would see an email with the credit between 2-24 hours. When nothing came into my inbox, I called again on Sunday Feb 2 and was told it would take 48 hours from the time it was initiated, which would be end of day Monday. Again, nothing in my inbox Monday so I called Tuesday Feb 4 and was told I needed to talk to someone named Yvette. I was transferred to her, left a voice message, and now it's been another 24 hours with no response. I'm just trying to get merchandise credit so I can order a new piece of furniture from West Elm and continue my relationship as a long-time shopper with the PB/WS/WE franchise. This refund/return process has been unclear and my money ($1599 + tax + delivery fees) is hanging in the balance. I haven't received any communication regarding the issue unless I reach out to West Elm and even then, when I'm told I will receive a follow up email or call, it doesn't come. I do get plenty of marketing emails and I received all my receipts and delivery confirmations, however, so I know it's not an issue of an incorrect email address. I love West Elm and Pottery Barn, and while the initial ordering and delivery process was an easy and positive experience, there's been so little transparency and urgency regarding next steps and making this right that I'm second guessing any future purchases with this organization. Additionally, when I mentioned during my chats with customer service that my sleeper chaise was delivered with a stained mattress, there was no record of this and I was asked to submit photos as proof. I did that and am waiting to hear next steps as it's the 3rd business day and the instructions stated that I would receive a response in 1-2 days. I did not even receive a confirmation of photo submission. Something is broken within the post-sales and post-delivery customer experience and needs an overhaul. As a customer, I need clear expectations and follow up communication via phone/email/text. Everyone I have spoken to when I call in has been pleasant and given me the impression that this is moving along and I am being taken care of, but then radio silence and no clarity. And final note, I purchased a $200 wall-mount light fixture and it arrived too damaged to assemble. What is going on?! Return process for that was simple and done online, but still, the quality control is non-existent. I will not purchase from West Elm again unless it's an item in stock at the store.

    First visit to the brick and mortar store. Definitely my kinda place. For this visit i just did a…read morelook-and-see. So much that i loved from a particular boucle sectional sofa right from the get-go to chairs to dining tables to pillows, lamps, and vases. Colors, textures all eye appealing.

    Feathers - mattresses - Updated May 2026

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