Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought two more chairs from them, not electrical recliners! read more

I ordered a very expensive slipcovered sectional from Weisshouse. Upon washing, the slipcover shrunk and it is was nearly impossible (I spend about 45 minutes) to get back on. I thought it was my fault and that the slipcover wasn't washable so I didn't contact the company at that time. About 2 years later, I was looking for a chair to go in the room, and I showed the designer a picture of my room. She immediately commented that the slipcover looked too tight. I told her at that time that the slipcover shrunk after washing. After sending out people to look at the sectional, it was decided that they would split the cost of a new slipcover with me. However, the owner, Stacy, and the manufacturer would admit to no wrongdoing and would only say that the "new one shouldn't shrink." After spending over $25000 at their store, I wasn't prepared to pay any additional money to maybe rectify the situation. The most troubling aspect is that I filed a complaint with the Better Business Bureau and they didn't even have the decency or courtesy of responding or trying to work with me to resolve this problem. The designers and support staff are very helpful and supportive (with a great eye) which is the only reason that I gave the store 2 stars. Unfortunately, they and their customers are not supported by the owner. I have included pictures of the sectional with the tears that have occurred from trying to get the slipcover back on the sectional. read more

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Fantastic! We were looking for some unique pots and found some on their site. I emailed some inquiries and received such a quick response from Cyd the following day and she answered all my questions with attached pictures and product descriptions. I ended up purchasing all of the pots they had available as they all looked amazing. I called and placed a phone order and Cyd was incredibly helpful and kind. Just received them the other day and they all arrived in perfect condition and SOOO beautiful. Just wanted to say thank you to Weisshouse and Cyd in particular who helped us find the perfect little pieces for our home. They definitely have such great selection and wonderful customer service too! read more

This upscale home-furnishing store offers a huge selection of many things that you only wish you could place in your home, and their website does a great job of cleanly displaying most of their selections. I noticed a few things about their in-store selection: Chairs - recliner chairs, reading chairs, kitchen chairs, sofa chairs, office chairs, chair chairs (their selection is endless.) Rugs - probably a good 1/3 of their second floor is covered in rolled up rugs just waiting to be unrolled, admired, and stepped on! Tables, lamps, paintings, office furnishing, lots of artwork tastefully displayed throughout. I had the opportunity to come in right before their closing, and a store representative was kind enough to offer any assistance although I mentioned I was only browsing. Later, after a brief conversation about my interest in home furnishing, she enthusiastically and generously offered me around 8-10 catalogs of their selections so I could learn more about their selections, and she topped it off with a complimentary Weisshouse chocolate candy bar (which was so delicious!). One of their designers was also working in the back, and he kindly introduced himself to me and taught me a little bit about where/how they go about finding and selecting their furnishings for display. Overall, I had an overwhelmingly positive experience just browsing their store and learned a great deal from them about home furnishing! read more

Everyone makes you feel like family. You truly feel welcome from the moment you walk in to the moment you walk out. The owner is not arrogant and engages the customer in conversation. Business seems to be booming because the location expanded and moved from its initial location. I have no complaints. This store specializes in wool carpets, so if you have allergies be wary. The valences are intricate and the designers are affable. You will be impressed with their selection. read more