Charles is amazing. I ordered a Lee sectional from Pen Hollow. Lee was…read morea little slow on delivery, but he was on top of it the entire time. It arrived and is beautiful. Thanks Charles for all your patience and assistance. I added a photo with the pillows I added, but you can see it's a great sectional and super comfortable.

Oof it's a shame this store has poor customer service/no service because the merchandise is unique…read moreand wonderful. Spent 10 minutes browsing the store asking questions about items I was interested in just to get short cold responses.

This upscale home-furnishing store offers a huge selection of many things that you only wish you…read morecould place in your home, and their website does a great job of cleanly displaying most of their selections. I noticed a few things about their in-store selection: Chairs - recliner chairs, reading chairs, kitchen chairs, sofa chairs, office chairs, chair chairs (their selection is endless.) Rugs - probably a good 1/3 of their second floor is covered in rolled up rugs just waiting to be unrolled, admired, and stepped on! Tables, lamps, paintings, office furnishing, lots of artwork tastefully displayed throughout. I had the opportunity to come in right before their closing, and a store representative was kind enough to offer any assistance although I mentioned I was only browsing. Later, after a brief conversation about my interest in home furnishing, she enthusiastically and generously offered me around 8-10 catalogs of their selections so I could learn more about their selections, and she topped it off with a complimentary Weisshouse chocolate candy bar (which was so delicious!). One of their designers was also working in the back, and he kindly introduced himself to me and taught me a little bit about where/how they go about finding and selecting their furnishings for display. Overall, I had an overwhelmingly positive experience just browsing their store and learned a great deal from them about home furnishing!

Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought…read moretwo more chairs from them, not electrical recliners!

Arhaus has been a wonderful experience from beginning to end. I originally ordered some chairs in…read morethe internet but they were on back order till end of May. I decided on another set of chairs. With no problems I was helped by their customer service department. Credited the original order and also spoke to one of their designers to help reassure me on my choice of chairs with the table I have. It's been all good and a pleasure to deal with. Love my chairs

STAY AWAY FROM THIS PLACE. Management is the worst. Delivery takes over 5 months plus they keep…read morepushing the dates down the line. Customer service is really rude

Service at this store is good-review is for corporate customer care but there is no place to review…read moreoverall experience. I ordered the Harris Left Arm Bumper Chaise Sleeper Sofa 112" and the chaise was damaged before delivery. And upon delivery of the sleeper and inspection, the delivery team pointed out that sleeper mattress was stained. That was on January 27. I was told I'd get a new mattress delivered, no action needed on my end. So I waited on that and I was told I would be credited for the damaged left-arm bumper chaise in Golden Oak Performance Velvet on Sat Feb 1. The customer service rep told me I would see an email with the credit between 2-24 hours. When nothing came into my inbox, I called again on Sunday Feb 2 and was told it would take 48 hours from the time it was initiated, which would be end of day Monday. Again, nothing in my inbox Monday so I called Tuesday Feb 4 and was told I needed to talk to someone named Yvette. I was transferred to her, left a voice message, and now it's been another 24 hours with no response. I'm just trying to get merchandise credit so I can order a new piece of furniture from West Elm and continue my relationship as a long-time shopper with the PB/WS/WE franchise. This refund/return process has been unclear and my money ($1599 + tax + delivery fees) is hanging in the balance. I haven't received any communication regarding the issue unless I reach out to West Elm and even then, when I'm told I will receive a follow up email or call, it doesn't come. I do get plenty of marketing emails and I received all my receipts and delivery confirmations, however, so I know it's not an issue of an incorrect email address. I love West Elm and Pottery Barn, and while the initial ordering and delivery process was an easy and positive experience, there's been so little transparency and urgency regarding next steps and making this right that I'm second guessing any future purchases with this organization. Additionally, when I mentioned during my chats with customer service that my sleeper chaise was delivered with a stained mattress, there was no record of this and I was asked to submit photos as proof. I did that and am waiting to hear next steps as it's the 3rd business day and the instructions stated that I would receive a response in 1-2 days. I did not even receive a confirmation of photo submission. Something is broken within the post-sales and post-delivery customer experience and needs an overhaul. As a customer, I need clear expectations and follow up communication via phone/email/text. Everyone I have spoken to when I call in has been pleasant and given me the impression that this is moving along and I am being taken care of, but then radio silence and no clarity. And final note, I purchased a $200 wall-mount light fixture and it arrived too damaged to assemble. What is going on?! Return process for that was simple and done online, but still, the quality control is non-existent. I will not purchase from West Elm again unless it's an item in stock at the store.

First visit to the brick and mortar store. Definitely my kinda place. For this visit i just did a…read morelook-and-see. So much that i loved from a particular boucle sectional sofa right from the get-go to chairs to dining tables to pillows, lamps, and vases. Colors, textures all eye appealing.

Juju is an incredible little shop. There is a well curated selection of dresses for every kind of…read moregoddess. There are also unique pieces of jewelry and a beautiful selection of home goods (blankets, weavings, candles and even lucky horseshoes) all handmade by women artists. And of course, there is all the magical shit you can't find anywhere else in Pittsburgh (including the most impressive collection of crystals and tarot cards.) Leslie, the owner, is amazing - she is always there to answer questions and shares her wisdom generously. I buy all my gifts for my fave friends here. (Also treat myself to all of my fave things!)

Came to check out what they had for spooky season, I like to come here for crystals. They normally…read morehave a lot of cool shaped ones that I like to get.

Ten Thousand Villages is a non-profit retail store that sells fair-trade merchandise from artisans…read morein dozens of countries. The store's website says that the staff are volunteers. I recently shopped in this store, and I felt pleased with the assortment of home decor (e.g., blankets), kitchenware (e.g., bowls, kettles, and mugs), hygiene products (e.g., soaps), clothing (e.g., dresses, robes, hats, gloves, scarves, and socks), accessories (e.g., necklaces, handbags), Christmas gifts (e.g., ornaments, nativity scenes, and stockings), foods (e.g., coffees), and more. I thought that the prices were reasonable for the quality. I found many things that I liked, and I feel good knowing that I can support artisans who would otherwise be unemployed or underemployed. If you cannot shop in person at this store, then you may instead shop on their website.

I always feel good when I shop here, due to their reputation and business practices. The items are…read morebeautiful in addition. This time, we were looking for Christmas ornaments as gifts for a group. We found 26 in a variety of styles and prices and ended up choosing colorful animals, stars, and angels out of paper. The friendly staff person individually wrapped them for safe travel! Street parking.

Great selection and efficient service! We order from Toadflax for all of our Pittsburgh friends!read more

I applied for a job at this shop, and the subsequent interaction with the owner was quite…read moreeye-opening. I'm a self taught gardener with well established experience. To showcase this experience, I decided to make a portfolio of my work. One look at my online portfolio and the owner accused me of owning my own plant business and refused to even interview me. I have a feeling she took one look at my public profiles, and saw images of myself within my portfolio, saw I was Black and made up an excuse to not hire me. I think it's ridiculous she didn't think I'd see right through her tactic. I'm kind of delighted to see this establishment doesn't even have a 3.0 star rating on Google reviews AND YELP- someone including the observation of her blatant racism toward customers. Good. I hope they continue to get bad reviews and I hope it negatively affects their business.

If you are looking for Superior Comfort, Luxurious Quality, Beautiful design, and a knowledgeable…read morestaff, this place is great. I enjoy the Scandia Down Pillows, comforters and other lovely distinctive choices.

Great place to visit and to touch high quality linens. Very knowledgeable and friendly staff. Large…read moreinventory in stock. Special ordering was a breeze with quick store delivery. Highly recommend. Plus, Shadyside is so cool. Great place to walk, eat, shop and people watch. Especially on Saturday nights when the close the streets and bring in a band and food/drink vendors.

The store is cute and has adorable products. I bought cbd lotion. The prices are on the higher end…read morebut quality seems more high end as well. The workers were not super personable, but respectful.

A small, adorable boutique with clothing for women, babies and little knick-knack gifts. It has…read moregreat shower ideas, and their t-shirts are super soft. I wouldn't go out of my way to shop here but I was in the neighborhood and present company stopped in :)

The owner is amazing. We've made multiple purchases and he's actually delivered all of the pieces…read morewithin 24 hours! PFC carries unique pieces prices WAY below market value. And these are antique, sturdy wood, and quality pieces of furniture and collectibles for the home! All priced way below anywhere else comparable in the city! I've also had the pleasure of selling items to the owner, as I buy estates out in full. He is fair in buying as well. I am always happy to work with as he knows his market and is happy to purchase high end quality pieces for his customers. I have a lot of respect for him because he doesn't buy anything, only the best.

Recently I have gotten into milling around stores like this. Not sure what has come over me but I…read morekind of like it. I like looking through items and thinking what if I had this. I have also come to the realization that you don't always need to buy new when you are looking for unique. I really enjoyed this place because they have something for just about everybody in here. What one person may find tacky another will enjoy immensely. The downstairs is setup nicely. You can easily maneuver through the area and see everything they have on display. Don't think that this is all that they have in store, venture upstairs. Upstairs takes a little more time to go through. But it is still a great area to go through. I was drawn to this map of the city, of course I was too late as it was sold. Would make a great wall piece. There were also an abundance of globes that were dated, but kind of awesome. I also eyed in on a coat rack, but had to talk myself out of it as I really didn't need it. Don't mind the noise when you are upstairs as this sits underneath Arsenal Bowling. At least don't think that there was another floor to this and that they were moving furniture around, as my friend did. Really amusing and confusing to the employee when we were in here.