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    west elm

    2.8 (25 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

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    Mike G.

    And now the thrilling conclusion. Two and a half weeks after the replacement parts showed up we finally got a Williams Sonoma delivery crew to come put the couch together. They got it done quickly and were amazed at the story. It looks great. So we contacted the customer service representative we have been dealing with to discuss reimbursement. Back in May she told us that once everything was finished we would discuss the refund amount, but they based on the end of June estimated completion date she would offer 40%. Except now - with it actually resolved the first week of August - she offered 20%. Clearly forgetting she put the 40% offer in writing. Incredibly insulting. You jerk us around for four months and then try to low-ball us when the service ended up being even worse as time went on. We pointed the original estimate out to them and were forwarded to a supervisor who issued a 75% refund. So that's the lifehack here folks. Buy the couch first week of February, get it delivered the first week of April but not assembled because they forgot to include the hardware, have it sit until the first week of August when they finally fix it, save $1800. It's as simple as that! Sectional looks great though.

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    Photo of Colin C.
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    1 year ago

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    3 years ago

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    Photo of Mike G.
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    9 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    7 years ago

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    Photo of Jack T.
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    7 years ago

    Worst service ever. Pithy sales person and others are disorganized. Maybe it's the Sunday staff. Buy online.

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    10 years ago

    This place has great customer service. They are polite and go above and beyond in their assistance with complicated issues.

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    11 years ago

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    Weisshouse - Weisshouse Interior Design Project

    Weisshouse

    4.2(5 reviews)
    0.5 miShadyside

    Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought…read moretwo more chairs from them, not electrical recliners!

    I ordered a very expensive slipcovered sectional from Weisshouse. Upon washing, the slipcover…read moreshrunk and it is was nearly impossible (I spend about 45 minutes) to get back on. I thought it was my fault and that the slipcover wasn't washable so I didn't contact the company at that time. About 2 years later, I was looking for a chair to go in the room, and I showed the designer a picture of my room. She immediately commented that the slipcover looked too tight. I told her at that time that the slipcover shrunk after washing. After sending out people to look at the sectional, it was decided that they would split the cost of a new slipcover with me. However, the owner, Stacy, and the manufacturer would admit to no wrongdoing and would only say that the "new one shouldn't shrink." After spending over $25000 at their store, I wasn't prepared to pay any additional money to maybe rectify the situation. The most troubling aspect is that I filed a complaint with the Better Business Bureau and they didn't even have the decency or courtesy of responding or trying to work with me to resolve this problem. The designers and support staff are very helpful and supportive (with a great eye) which is the only reason that I gave the store 2 stars. Unfortunately, they and their customers are not supported by the owner. I have included pictures of the sectional with the tears that have occurred from trying to get the slipcover back on the sectional.

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    Weisshouse - Weisshouse Interior Design Project

    Weisshouse Interior Design Project

    Weisshouse - Weisshouse Interior Design Project

    Weisshouse Interior Design Project

    Weisshouse - Weisshouse Interior Design Project

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    Weisshouse Interior Design Project

    Pittsburgh Furniture Company

    Pittsburgh Furniture Company

    4.7(35 reviews)
    2.6 miLawrenceville
    $$

    Recently I have gotten into milling around stores like this. Not sure what has come over me but I…read morekind of like it. I like looking through items and thinking what if I had this. I have also come to the realization that you don't always need to buy new when you are looking for unique. I really enjoyed this place because they have something for just about everybody in here. What one person may find tacky another will enjoy immensely. The downstairs is setup nicely. You can easily maneuver through the area and see everything they have on display. Don't think that this is all that they have in store, venture upstairs. Upstairs takes a little more time to go through. But it is still a great area to go through. I was drawn to this map of the city, of course I was too late as it was sold. Would make a great wall piece. There were also an abundance of globes that were dated, but kind of awesome. I also eyed in on a coat rack, but had to talk myself out of it as I really didn't need it. Don't mind the noise when you are upstairs as this sits underneath Arsenal Bowling. At least don't think that there was another floor to this and that they were moving furniture around, as my friend did. Really amusing and confusing to the employee when we were in here.

    I have been there 3 times in the past 6 weeks and purchased something each time (a piece of…read moreoriginal art, an MCM umbrella stand and a mid century ceramic table lamp). I would purchase more if I had a need for more furniture because the selections is incredible and the prices are great. The staff is very friendly and it is great that they have a very nice and friendly dog. I will be going back every few weeks to check new items and love the fact that the website is updated with new pieces they get in. A great store that adds so much to the neighborhood.

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    Pittsburgh Furniture Company - I bought this beautiful couch in perfect condition

    I bought this beautiful couch in perfect condition

    Pittsburgh Furniture Company
    Pittsburgh Furniture Company

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    west elm - furniture - Updated May 2026

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