Buying a mattress has never been easier! Over the summer, I had needed a mattress as I was moving…read moreinto a new apartment. I stopped into the Pittsburgh location and had explained to them what I was looking for and what my price limit was. I also told them that I didn't need the mattress for in Pittsburgh, but for Tampa rather! This was not a problem at all! The gentleman helping me quickly looked to see where their closest location to me was and what days they do deliveries! As for picking out my mattress, I knew nothing about a mattress other than: does it feel good? The man had me try out a few and see what I liked and what I didn't like till we narrowed it down to two! From there, he then had me lay on each for a good 5-10 minutes to really get a feel for it! He wanted me to like it, after all, I'd be spending a good 8 hours on it everyday! After finally deciding on which mattress to purchase, the buying process was easy! I was so impressed with the price of it as well. Happy to know that I wouldn't be going into debt! Next time I need to buy a new mattress, I will 10/10 be coming back!

Helpful staff. Answered our questions and explained the differences between products. No pressure,…read moreand reasonable prices for delivery and other items.

Fantastic Experience We've shopped at Sleep Pittsburgh for…read moreour last few mattress purchases and will keep going back. They have a huge selection and very friendly and knowledgeable staff. The prices are great and their customer service is incredible. We purchased a queen mattress and box springs and a low-profile box spring for a twin bed. After delivery (which was fast and easy with great delivery guys), I realized the twin box was too small for my antique bed. Not only was I able to return it with no hassle, but Vince went the extra mile and tried to source a shorter box that would fit my bed (without me asking), even going so far as to look into custom-made options. I would never have gotten that kind of experience at a chain store. Robin and Vince are wonderful.

This 5 star is within a very specific context. I spent 6…read moremonths going back and forth with '1 Stop Bedroom' (who I would give negative 1 million stars if possible because they are a whole scam), and Pottery Barn (who is supposed to be the creme de la creme of furniture). Both of those companies failed us horribly so I turned to Sleep Pittsburgh after seeing a commercial on tv while I watched the news. While they didn't have the exact bed my daughter wanted, they had a few good options. Shopping was quick, easy, and productive!! My daughter received her new bed in less than a week and it was assembled professionally the first time. She was so happy and we were both so relieved. They truly saved the day! I would happily recommend them to anyone needing different types of furniture in a short amount of time. Their options seems sturdy, well made, and available right away. Well done.

I actually had a great experience at Bob's at McKnight Rd. store. I think my salesman was Jay, I…read moreread all the reivews and I guess it's hit or miss however, I feel it's great value in Furniture and Mattresses, and salesman was nice and respectful. I did tell him that I used to work at Wickes Furniture in Moon back in 1999-2001 so maybe that's why I did not have any major issues. My reclining sofa did encounter a problem, it would not shut or close so warranty guy came out and said he could not fix it so after calling store back to relay message, I got a new sofa 2 weeks later. Even though I sold Furniture back in the day, I do not know anyone working here so the review is not biased.

My father purchased a recliner with the extended warranty. The chair is falling apart & when I…read morecalled to have someone come look at it they send you to a third party warranty company. Guardian warranty came out & said there was nothing wrong with the chair, which it clearly is leaning & falling apart. When I tried calling back to have someone come out again because I could not be there they will only communicate via email sent 1 email that said they already came out & there's nothing wrong & will not respond to any further emails. My Dad has now fallen 3xs getting out of the chair causing injury while we wait for a new chair to be delivered from a different company. NEVER BUY anything from this store they are AWFUL

My family has been shopping at OMF for years . From the moment we walked in, to the day of…read moredelivery, our experience could not have been better. We were purchasing a new mattress for our 13 year old son, the salesman Myron at the Robinson location spoke to my son , asked him the questions on what he wanted, had him try out a few mattresses to see what he liked, made him part of the experience.Explained how things were made and how he needed to turn the mattress. Fast delivery and very courteous delivery men. I highly recommend always using Original Mattress factory.

We are repeat customers. We appreciate a handmade mattress sold to us with a minimum of nonsense…read more We know what we want - a fresh, orthopedic grade mattress. Quick delivery and setup, plus removal of the old mattresses are a plus. Myron at the Robinson shop is a gentleman in the true sense of the word and is a pleasure to work with. I cannot imagine going anywhere else.

A big thank you to Josh and Jay. They went the extra mile to ensure that my mattress was delivered…read moreand expertly set up. Adjusted the bed height to help my back. Thanks gentlemen!

Buying a mattress is never fun. We started and ended our shopping at Mattress Warehouse. We told…read moreSteve what we were looking for and he had some ideas and used a computer simulator to show what we needed. He had several options for us and also had pillow and frame recommendations. He let us know of any sales and that if the price drops within a year they'd match it. The only hiccup we had was the mattress was out of stock for our initial delivery day but we didn't have to wait that Iong for it to be rescheduled. The delivery team was prompt and quick. Overall everything is great with the mattress and our experience. The jury is still out on the pillow recommendation.

I LOVE the Original Mattress Factory! We purchased our second set of mattress and box spring from…read morethis location recently and everything from First Contact through to delivery went just as a consumer would want. Staff was attentive and informative but NOT pushy. They let us browse, answered our questions, and gave us a quote for what wanted and didn't stress us out or push us for the final sale (as we were waiting on our Tax Return). When I returned a week later with my Tax Return burning a hole in my pocket, they got my order placed, helped me load what they had in stock that day and set up delivery on the day I was off from work for the items that needed to be factory made. Less than a week later when the delivery day arrived the delivery guys called 30 minutes early, took my old set, loaded in and set up my new set all in less than 15 minutes. They were just as polite and respectful as everyone else I've ever dealt with from OMF and made sure I knew how to properly rotate and flip my mattress. From start to finish this location and the company as a whole deserve a 5 Star rating.

Well...the mattress was a bust in the end. It sagged and I called them. They blamed the malfunction…read moreof the mattress on MY bed frame. I didn't purchase it from OMF. So I pitched their pitiful mattress and bought a sleep number bed!! I have been NOTHING BUT HAPPY with my sleep number bed!

We looked everywhere for a reclining sofa & recliner for our camp. Every time we went to Speedy we…read morewere greeted with a smile, even when they were busy. I appreciated their awareness of our time and that they didn't immediately try to sell us something. We felt good about our purchase. When there was a problem with the sofa order, the owner allowed us to continue to use the original sofa while the right one was being made. This was at the height of COVID when it was so tough to get furniture. When our sofa finally arrived, the owner and his son personally drove all the way out to camp to replace it. I was so impressed! It's rare you find a business that follows through with such care and provides the same quality service after the fact. Thank you Speedy in Harmony!!!

I ordered some furniture from them. Was told to expect delivery in 1 to 3 weeks. They never…read morebothered to call to say they were having a hard time getting the couch. I waited the 3 weeks thinking I was being patient with them. When I called the owner said while laughing, that the chair and ottoman came in but they could not get the couch. He asked if I wanted a split delivery. I told him NO. I ordered a set. So he said I could take the floor model. I said I would have to check it over and asked what kind of discount would they give on it. He laughed again and said none. I could take the floor model it was fine. Well no!!!! I am still waiting on the set I ordered a month ago.

Extremely disappointed - as we chose a mattress we explicitly asked (several times) if delivery to…read morea bedroom with a spiral staircase would be a problem- we were assured it would not be an issue with the items we chose. that turned out not to be the case - the delivery people who were very professional - took one look and said the salespeople should know better. Pretty clear the salespeople were more interested in booking the sale than satisfying the customer... Complete waste of time both ordering the mares ( which takes a lot of time) and waiting for the delivery. Heading to Mattress Warehouse.....

We were helping our daughter move into college, traveling from San Francisco to Pittsburgh. We…read moreordered several items at our local Mattress Firm here in San Francisco and arranged pickup at the Shadyside location. A week before our arrival, we received a call that a pillow did not make it in the order, however that she would order one so that when we arrive everything will be ready. We finally arrive, excited and ready to get our daughter settled in. We go to Mattress Firm and when we state that we are here to pick up our order, Mindy rashly states that the other salesperson in San Francisco messed up our order. I don't recall her exact words but were something like, "I don't know what he was doing, but he messed up. You can go and pick up the pillow at the warehouse." This take it or leave it attitude totally caught me off guard. Even the look on her face didn't show any remorse. We got a call a week prior, so if it is so easy to pick up the pillow at the warehouse, why couldn't they just have one shipped to the Shadyside location? Or give us a call and redirect us to pick up at the warehouse instead of going the Shadyside location? We suspect that since Mindy didn't take the original order that maybe she wouldn't get any credit/commission so why give any additional effort on her end. Thank you Mindy for getting our daughter's college education such a sour start. We will always remember this!

Very happy with our experience here. The salesperson was respectful and knowledgeable, the store…read morewas clean, and we found exactly what we were looking for. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. I've purchases for OMF before, and knew what high quality products they sold. My partner has not. She was blown away by all the information laid on her. Amish craftsmanship in the framework, honest about what materials are used in the mattress (as compared with other retailers), and production of mattress in factory located behind the store. A big draw for us was buying local. This company has its roots in OH. They have spread across the US since, but knowing the mattress is manufactured here is an invaluable selling point for us. As for the delivery, it was quick, and the delivery people were efficient. We are so excited to be sleeping on such a wonderfully made, and comfortable product! Thank you OMF!

I recently had an outstanding customer service experience that truly deserves recognition. Over 20…read moreyears ago, I purchased an adjustable bed, and recently I misplaced the retainer bar that keeps the mattress in place. Not expecting much given the age of the product, I contacted the company where I originally made the purchase to see if a replacement might still be available. After leaving a message, I promptly received a call back and spoke with Jeffrey. He took the time to listen carefully and assured me he would research the availability of the part and follow up with me. Considering this was for a purchase made two decades ago, I was genuinely impressed by his willingness to go the extra mile. This level of dedication is what I would call the best of the best in customer service. It's rare to find a company that stands behind its products for so long and treats every customer inquiry with such care and attention. If you are looking for a high-quality bed backed by exceptional customer service, I highly recommend Original Mattress Factory. The fact that their mattresses are made in the USA is just another reason to feel confident in choosing them. It truly doesn't get any better than that. Carol W