Mattress firm called me to upgrade to "white glove" delivery which i did on 2 sealy postrapedic…read moremattresses and adjuatable bases. Two guys came. One did not speak english, the other struggled with english. They refuses to set up as room floors were not bare for them. ( only mattresses and bases in area) the ajustable bases fit inside the platform frames which was where they were going. They dropped off the bases and mattresses after a very struggled conversation do to language barriers. And said call store when i want set up. So, me and my young child put together the bases and put them in the center of the platform bed frame as was where they were going... and did set up ourselves... as they refused to do it...as floor was not clear... white glove service is suppose to take old mattress and set up new ones... what a waste of money

My salesman was knowledgeable without being pushy. He had suggestions when I told him what I was…read morelooking for. There were many mattresses to choose from. I feel I got a good deal. Also the delivery people were nice and efficient.

I recently had an outstanding customer service experience that truly deserves recognition. Over 20…read moreyears ago, I purchased an adjustable bed, and recently I misplaced the retainer bar that keeps the mattress in place. Not expecting much given the age of the product, I contacted the company where I originally made the purchase to see if a replacement might still be available. After leaving a message, I promptly received a call back and spoke with Jeffrey. He took the time to listen carefully and assured me he would research the availability of the part and follow up with me. Considering this was for a purchase made two decades ago, I was genuinely impressed by his willingness to go the extra mile. This level of dedication is what I would call the best of the best in customer service. It's rare to find a company that stands behind its products for so long and treats every customer inquiry with such care and attention. If you are looking for a high-quality bed backed by exceptional customer service, I highly recommend Original Mattress Factory. The fact that their mattresses are made in the USA is just another reason to feel confident in choosing them. It truly doesn't get any better than that. Carol W

I have the greatest bed ever from here. The mattress goes up and down and Massages. I have had a…read morelot of back problems and hip problems and this bed literally is like laying on clouds in heaven. I really can't recommend it enough.

Buying a mattress has never been easier! Over the summer, I had needed a mattress as I was moving…read moreinto a new apartment. I stopped into the Pittsburgh location and had explained to them what I was looking for and what my price limit was. I also told them that I didn't need the mattress for in Pittsburgh, but for Tampa rather! This was not a problem at all! The gentleman helping me quickly looked to see where their closest location to me was and what days they do deliveries! As for picking out my mattress, I knew nothing about a mattress other than: does it feel good? The man had me try out a few and see what I liked and what I didn't like till we narrowed it down to two! From there, he then had me lay on each for a good 5-10 minutes to really get a feel for it! He wanted me to like it, after all, I'd be spending a good 8 hours on it everyday! After finally deciding on which mattress to purchase, the buying process was easy! I was so impressed with the price of it as well. Happy to know that I wouldn't be going into debt! Next time I need to buy a new mattress, I will 10/10 be coming back!

Helpful staff. Answered our questions and explained the differences between products. No pressure,…read moreand reasonable prices for delivery and other items.

Fantastic Experience We've shopped at Sleep Pittsburgh for…read moreour last few mattress purchases and will keep going back. They have a huge selection and very friendly and knowledgeable staff. The prices are great and their customer service is incredible. We purchased a queen mattress and box springs and a low-profile box spring for a twin bed. After delivery (which was fast and easy with great delivery guys), I realized the twin box was too small for my antique bed. Not only was I able to return it with no hassle, but Vince went the extra mile and tried to source a shorter box that would fit my bed (without me asking), even going so far as to look into custom-made options. I would never have gotten that kind of experience at a chain store. Robin and Vince are wonderful.

This 5 star is within a very specific context. I spent 6…read moremonths going back and forth with '1 Stop Bedroom' (who I would give negative 1 million stars if possible because they are a whole scam), and Pottery Barn (who is supposed to be the creme de la creme of furniture). Both of those companies failed us horribly so I turned to Sleep Pittsburgh after seeing a commercial on tv while I watched the news. While they didn't have the exact bed my daughter wanted, they had a few good options. Shopping was quick, easy, and productive!! My daughter received her new bed in less than a week and it was assembled professionally the first time. She was so happy and we were both so relieved. They truly saved the day! I would happily recommend them to anyone needing different types of furniture in a short amount of time. Their options seems sturdy, well made, and available right away. Well done.

is such a store. They have all the top brands of mattresses and so well displayed with the prices…read moreon them which I like. Wes the salesman was so informative and patient! A great business to patronize!!

We went in looking for a new mattress, a challenging product to buy, and came out with an order for…read morea tempur-pedic. We had 120 days to test and exchange. After a good try, we just didn't like it - I felt stuck in it if I tried to change position and a bit hot. I called to ask about how to go about exchanging and the person on the phone was a little rude. If you have an exchange option, please don't be rude when it's requested. We went in to choose a new one and luckily Ray helped us out. He was so kind about the exchange, so patient as we tried other options, and so helpful with our questions. We ordered a more traditional Stearns & foster with super duper springs and had our first sleep on it last night. It was so much better, we're so happy we went through the process of the exchange, and so glad we got to deal with Ray.

My family has been shopping at OMF for years . From the moment we walked in, to the day of…read moredelivery, our experience could not have been better. We were purchasing a new mattress for our 13 year old son, the salesman Myron at the Robinson location spoke to my son , asked him the questions on what he wanted, had him try out a few mattresses to see what he liked, made him part of the experience.Explained how things were made and how he needed to turn the mattress. Fast delivery and very courteous delivery men. I highly recommend always using Original Mattress factory.

We are repeat customers. We appreciate a handmade mattress sold to us with a minimum of nonsense…read more We know what we want - a fresh, orthopedic grade mattress. Quick delivery and setup, plus removal of the old mattresses are a plus. Myron at the Robinson shop is a gentleman in the true sense of the word and is a pleasure to work with. I cannot imagine going anywhere else.

Bought a bed here 10 years ago and loved it! Went back to replace it, found a similar bed that we…read moreloved a good price! With free delivery! Sales man was informative and not pushy.

I bought a Temper Medic Hybrid that I Love so far. Greg was very helpful in helping me find the…read morebest mattress for my needs. Quick service I had my bed in 3 days.

Extremely disappointed - as we chose a mattress we explicitly asked (several times) if delivery to…read morea bedroom with a spiral staircase would be a problem- we were assured it would not be an issue with the items we chose. that turned out not to be the case - the delivery people who were very professional - took one look and said the salespeople should know better. Pretty clear the salespeople were more interested in booking the sale than satisfying the customer... Complete waste of time both ordering the mares ( which takes a lot of time) and waiting for the delivery. Heading to Mattress Warehouse.....

We were helping our daughter move into college, traveling from San Francisco to Pittsburgh. We…read moreordered several items at our local Mattress Firm here in San Francisco and arranged pickup at the Shadyside location. A week before our arrival, we received a call that a pillow did not make it in the order, however that she would order one so that when we arrive everything will be ready. We finally arrive, excited and ready to get our daughter settled in. We go to Mattress Firm and when we state that we are here to pick up our order, Mindy rashly states that the other salesperson in San Francisco messed up our order. I don't recall her exact words but were something like, "I don't know what he was doing, but he messed up. You can go and pick up the pillow at the warehouse." This take it or leave it attitude totally caught me off guard. Even the look on her face didn't show any remorse. We got a call a week prior, so if it is so easy to pick up the pillow at the warehouse, why couldn't they just have one shipped to the Shadyside location? Or give us a call and redirect us to pick up at the warehouse instead of going the Shadyside location? We suspect that since Mindy didn't take the original order that maybe she wouldn't get any credit/commission so why give any additional effort on her end. Thank you Mindy for getting our daughter's college education such a sour start. We will always remember this!