I've used this business to frame 3 pieces. They all turned out great, although it took a very long time. I'm talking months and months. I'm not in a rush and told them as much, so that isn't where my issue comes in.
As I had to go back in to check out some damage to a piece I had dropped off (not caused by them), I also brought a photo I wanted a spectacular frame made for - nearing $1000 for the single frame. I had seen an amazing one in the store and said I wanted a similar effect, but not the same exact frame. I was called a short while later and told it is the busy season could it wait until the New Year. Sure, not a problem, I wasn't in a rush. I was told I would receive pictures of ideas as it is a difficult location for me to get to.
I finally went in today to pick up the last finished piece (admittedly, I'm not in a rush so it had been a month or two since they called to say it was ready). The man was so rude. When I asked about the photo he said the woman couldn't possibly remember the idea she came up with "8 months ago". I mentioned that it hadn't been nearly that long and he shortened it to 6, which is still highly inaccurate. I noted she said she would send photos and he replied "We don't normally do that." I don't care what you normally do, I'm a good customer willing to pay a lot of money and was told that you would. And to top it all off he handed me back the photo making it very clear that he didn't want my business. He said, "You can bring it in another time" - knowing full well that it is exceedingly difficult for me to get there and I cannot just drop in. Amazing! I'm probably the most relaxed customer this place will encounter so I have no idea how they treat other people.
The frames are great - the customer service is atrocious! read more