Fantastic work! Great communication and prompt carpet repair service at a great price.read more

Tony responded to my quote request almost instantly and was at my house within like a day. The…read morecarpet issues I had been procrastinating for 2 years were resolved within hours since he came with everything he needed to not only give a quote but also complete the work. He worked efficiently and got a few rooms restretched within a few hours. Everything looks much better (no thanks to the original carpet installers) and even the creased up areas I didn't think would come out are looking fine. He also helped with another issue in the house, a kitchen floor chip, at no cost. He was also friendly with my young kids who were asking him a ton of questions while he worked on it: babysitting and a repair! Definitely recommend for carpet and also just general repair needs.

Had an excellent experience with Draper Floors. Tim came out and assessed all the floors of my…read morecondo which were totally unlevel. Another Big home improvement store canceled my job after seeing how unlevel all my floors were. Tim saved the day. His crew came out and evened out all my floors making a substantial improvement to how offset they were and then laid all my new flooring, He also redid my fireplace surround and tub surround with tile. Everything looks fantastic and Tim and Josue were very easy to work with. I would definitely recommend using Draper Flooring for your home.

Tim and Josue were great to work with throughout the whole process, from picking out tile through…read moreinstallation. Juan, who installed the tile, did a great job. Would definitely use Draper Floors again.

This week I had JRod Floors restretch three rooms at my mother's home. I was very busy with work,…read morebut they got me scheduled at a convenient time. There was follow-up communication to confirm everything. The floor tech arrived on time, was very courteous and did a fantastic job. I know who to call for future flooring needs and would recommend them to anyone.

I own a condo that required repair to the carpet. This company was very quick to respond to my…read moreinquiry. They send their guy, Juan, over and he was able to get the job done. The carpet started fraying where the carpet meets with the bathroom tile. Juan was able to stretch the carpet and repair it. He was quick and effective. Definitely would use them again. Their price was more than fair!

I've done work with them twice now. Most of my house was upgraded to LVP flooring and they did…read moreboth. Other than a minor hiccup with the original installers, everything went off smoothly. The installation itself was both efficient and timely. The price was better than most of their competitors.

Worst install job anyone has ever seen. Poor customer service. Poor quality product…read more Home completely ruined!

Remodeling a guest bath, contractor recommended this place over in Mesquite…read more Was in and made purchases 3 times in the course of a month and was pleasantly surprised each time. Employees in the store were a bit hard to find (no one want to work anymore) but when we did have questions everyone we had contact with was knowledgeable, willing to go dig around in whse to find stuff. Checkout was easy and ended up returning a few items and that process was smooth as well. We will be back!

We had a terrible experience with this company. They cut corners and we ended up with more problems…read moreafter their work. There were at least 5 aesthetic things they did incorrectly, but they took so long to complete the job that I just wanted them out of my house. About 3 weeks later, all of the issues started coming to light. We called about the post-completion issues, and were told to "call licensed professionals about it." Which was interesting, because we were under the impression we had hired licensed professionals when we hired them to do the work. Buyer beware.

Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing…read moreand I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio.

FLOORING DIRECT - The floor installer Joe took shortcuts and it's a rushed job. It's supposed to be…read morea two-day project, but they rushed through this job within one day. Poor and incomplete workmanship in terms of removing and reattaching my baseboards. I instructed Joe to just leave the baseboards alone and keep in place after he removed some of them and claimed that they were damaged. So, then they tried to sell me on getting new baseboards for the whole house but I rejected their suggestion. However, Joe didn't care about what I wanted, and they still went ahead and removed then lowered my baseboards after installing the new LVP flooring on the first floor of my house. They left these long, unpainted, exposed, and ugly drywall gaps. They also damaged some of my baseboards and like I said, left behind these long wall gaps in several places. Joe didn't even bother to inform me about the difference in baseboards' heights after reattaching them to my walls. I had to find out about this myself after the floor installer had already "finished" and left. After I texted her my concerns and my complaint, the sales lady Kathy just kept telling me that it's "normal" to have these long exposed wall gaps. She even suggested that my newly hired painter could just paint right over the rough and uneven gap ridges, without incurring additional expenses on my end. Oh really. I'd sure love to find out how much my new paint contractor would charge me just to repair these wall gaps!! Hire this flooring contractor at your own risks.