My Mazda CX-9 engine locked up due to the water pump leaking coolant into the engine oil. My local…read moreMazda dealership was absolutely no help at all and told me that they could not put a new engine in and suggested that I buy a new car. I decided to have it moved to Paul's foreign car and ordered a crate engine and he installed it for me. The car runs like new now and I saved over $30,000 by not taking the advice of the local dealership. Always get a 2nd opinion. Paul was great to work with and reasonably priced.

We are so fortunate that Paul, Julie and their crew have cared for our cars for more than 20 years…read more They are kind, honest, careful and skilled. If you want to keep an old car usable for a long time, they are with you. If you want to take excellent care of a new car, they will help. We have many stories, but the main thing I want to say is that once you begin using Paul as your car's mechanic, you can simply not ever worry about repairs again. If you need them, they will tell you. If you don't, they will never, ever suggest something that would benefit them at your expense. I'd like to give Paul's 10 stars if I could.

These guys are just the best! They take great care of my Porsche Boxster! Make an appointment as…read moreyou won't be disappointed.

Great customer service and timeliness! They were able to give me a realistic timeline and cost of…read morerepair shortly after looking at my vehicle. I will be back for any future repair needs.

My car got hit, but not terrible damage, just cosmetic. I took my car to Ruffing Body Shop and they…read moredid an AMAZING job! There are no scratches and the color matches perfectly. He did a wonderful job making my car look like nothing happened and it was completely affordable. He even did a little extra and put some coloring on another section with some scratches. The owner also worked with me because I had forgotten to take my apartment key off the key ring and he met me (after he had already left) back at the body shop so I wouldn't be locked out. I HIGHLY recommend this place for auto body work.

I had a great experience here getting my 350z worked on. Dave understands that a car is more than…read morejust something you drive and will take care of your bodywork needs with great care.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

I got ripped off having to pay $570. Went to another place to just to check and see if my cylinder…read morehead was cracked and if it wasn't just some milling. Just pressure test and light cleaning on 2 heads. I was charged 175 for taking parts off they said it took an hour and a half when nothing even had any hardware... But then I found Thomas Machine Corp and thought I'd try them out. Explained my situation and discussed on a full pressure blast, valve job, and replacing valve seats. And Eric did a phenomenal job and got me right! Absolutely pleased with the service and also very kind guys here and very helpful. Cost aware too, they know what they're doing and they're here to help and get people right by providing top notch service! Got my car back up and running asap and it runs like a dream now.

I was extremely dissatisfied with my 3 week project which turned into a 3 month project over…read moreCentral Import Authority. Here are the main issues I had: -There is now a large dent on my rear bumper that was not there before. Now I have to pay to replace the entire panel. Erik, the owner, does not want to assume responsibility because "his employees said they didn't do it". Yeah, seems believable. I know for a fact the truck was moved on an almost daily basis and parked on the street because Erik has so many cars backlogged, he doesn't have room on his lot for many customer cars. I wonder how a dent could happen which this brilliant system in place? -This entire process took nearly double the time estimated with Erik putting many walk-in appointments ahead of my vehicle. At least two weeks went by after all of the parts had arrived before work began. There are cars on his lot that have been there over six months with no work being completed. He said that he prioritizes vehicles based on how badly the customer needs the vehicle back instead of the usual "first in, first out" approach. Sure makes me feel special! -Several parts and labor time was added on the final invoice that I did not approve. I paid it, regrettably, because I wanted my vehicle back after having spent over triple the time waiting on it as originally promised. -The power mirrors do not fold in. I paid for the mirrors to be installed properly and they were not. -The headlights do not turn on and off automatically. I paid for proper installation of the headlights. -The grille does not line up with the hood. The panel gap is off by at least 3/4 of an inch. It looks terrible. I paid for the grille to be installed properly. -The stitching on the dash is damaged. It was not damaged before. -The front sensors were not installed in the front bumper. I expected this to be part of the install for the front bumper. Now the parking system does not function. I took the truck back to Central Import for an estimated five days so that these issues could be resolved. After TWO WEEKS had passed with several texts and calls ignored, Erik called me to inform me he was done working on my truck and to come pick it up. He was extremely rude and said he did not want to work on it anymore and hung up twice. He called me a liar and used several profanities. To my dismay. I discovered absolutely no work had been done in the two weeks at their shop. What a spectacular waste of time. I would not take a Hyundai Daewoo into this shop with 500,000 miles. It's disorganized, overpriced, and absolute chaos. Not to mention, unprofessional. I don't think anything has ever been finished on time in the history of this entire operation.

Great place to have cars serviced. I have always had good…read moreresults here. They are reasonably priced,and do quality work. The lot is packed, because they are always busy. But, if you need work done they will work with your schedule to get it done. They have been here a very long time. They have a lot of repeat customers.

This review is a long time coming and I'm sorry it took me so long to post. I'm from the north,…read moredown here for college and I have no family around and little to no knowledge of cars. Winter break last year my catalytic converter was stolen from my jeep. Horrible sound when you started it up the works. I called around to all the shops and ultimately shorts was the only one willing to help and work with me. I took it in and they told me that's what it was and got me set up with someone from another shop who could help me since they didn't have the machine that I needed to fix my car. They told me exactly what I needed not to be scammed and they were the only people to say sorry to me this entire experience. In short, if you're looking for reliable, kind, and trustworthy I cannot recommend shorts enough.

What would have probably cost me thousands of dollars for my repair at the dealership, Car Masters…read morestepped to the plate to get my 2020 Malibu RS up and running in record time for what the job entailed. and they solved it and fixed it for a fraction of what it could have been. this is why they have 5 stars. I know it was tedious and many hands were involved. My only complaint would be that the technicians took better of my interior... please respect and protect the seats and floors especially in inclement weather. Tim and Michelle are wonderful. $801

They are great! I've been to several different shops in Lexington and never felt like I've dealt…read morewith a trustworthy mechanic or shop. Car Masters has reasonable prices, friendly service and I actually trust them. As a female, I especially appreciate them! Worth the short drive, right outside of Lex.