You can't beat Charlie's! They are fair and honest. Read their many 5 star reviews, they earned them!

Something as simple as the way a business answers their phone can determine if I want to do business with them. This is exactly what happened when I called this business today. They picked up their phone and went silent. After several seconds of uncomfortable silence I say hi. They say hi. I then say take care. 3 stars because of this business offering great service for many and the benefit of doubt phone person was having an off day. read more

The AC on my vehicle decided to go pouff on one of the hottest days of the year. They were able to take care of the problem and I was driving with cold air within hours. Very friendly service and the charge was reasonable. read more

Used Charlie's recently as an alternative to my usual mechanic after multiple recommendations. Work was completed quickly at an affordable price. The techs I talked to were honest and not trying to upsell me on work that wasn't required. read more

Let me start by saying: I live in Louisville, and I will gladly drive 90 miles from my house (after working a 12 hour shift in the hospital) just to bring my car to Charlie's Auto Center in Lexington. That's how much I trust them. That's how consistent they are. That's how rare it is to find an auto shop with this level of honesty, skill, and integrity. I've been a loyal customer for years, but my family has been bringing their vehicles here for over 20 years -- and they've earned that loyalty, every single time. Recently, I went to a tire shop in Louisville that tried to charge me $1,600 FOR BRAKES. Thankfully, I knew better. I made the drive to Charlie's, and -- no surprise -- they handled everything quickly, correctly, and at a fair, honest price. I never once felt like I was being upsold or taken advantage of. That's rare in this industry. Every person I've dealt with here has been professional, kind, and above all -- trustworthy. They're knowledgeable, transparent, and never try to sell you on what you don't need. They treat their customers like family -- and that's why I send all my referrals here, and why I'll keep coming back no matter the drive. If you're looking for a mechanic you can actually trust, Charlie's Auto Center is it. Five stars isn't enough. read more

3-Stars for being nuetral. They didn't do any work on my car (They were busy and i didn't have an appointment), but they did refer me to a place, which was able to help me and provided excellent service... So, 5-Stars if they're in the business of providing information and referrals, but 3-Stars because I don't want to mis-lead anyone... read more

After having three other places "fix" the brakes on our Yukon, Charlie's finally figured out what the others couldn't. Calipers... Very friendly, very reasonable. read more

The fundamental thing I look for in a service industry that I have limited expertise in is transparency, competency, and trust. Charlie's provides all of these things. I trust them implicitly with my cars. Their transparency about what they can and cannot do is refreshing and reassuring. They are also agile enough to be able to usually address things on an as needed timescale. I feel grateful that Charlie and his family provide the service. read more

Been my go to repair shop for a couple years. Quality service as well as value. Just had brake pads replaced on my latest vehicle and they were able to help me figure out another shops repair failure on my last one. read more

Its hard to overstate how happy I am w Charlie's Auto. I'm not a salesman but I could sell on their behalf. I'm not overly handy so I hate feeling powerless and at the mercy of dishonest people offering services. Chris has aided me for years and it's obvious that his focus is on making people happy so that you return if help is needed. They're very capable, very honest and very fair. read more

If I could give 6 stars I would. This place got me in and out the exact same day. They were very honest with me about a specific repair I needed and even advised me to not repair the car based on the repair being more expensive than the car. They did not charge for the inspection and were extremely efficient. I will absolutely be going back in the future. read more

I took a vacation to Tennessee, I live in Michigan, brake line on my truck snapped in Kentucky on Sunday a few miles from this shop, they were able to get me right in and out on Monday morning so I could get back on the road. they were cheaper than I would have thought too. if I wasn't a mechanic myself, I would drive from Michigan to here for any repair. read more

Pretty friendly but very professional . I needed Something done and they got to it real quick read more

Charlie's didn't actually do any work on my car--had it towed there because it was close by when my car suddenly quit working on New Circle. However, I had an exceptional customer experience with them. About an hour after my car was towed, Chris called me to deliver the bad news that timing belt snapped and resultantly, my engine was ruined. Although I was shocked, he put me at ease with his friendliness and helpfulness. He was patient with me even though I wasn't quite sure how to handle the logistics of the situation. A refreshing change from the typical customer service I've received at other local mechanics. Thanks Chris! read more

The best! These guys have been working on my family's cars for decades! Always honest, fast, and fair.

I had an urgent issue and need it fixed. I was able to get in quick but the cost for what I received was very expensive. Asked why it was so expensive and didn't get much of an explanation. Really wouldn't recommend read more

Charlie's was wonderful! I had a part underneath my car that had come loose and was dragging the ground. They fixed it, free of charge, within 10 minutes. They were also so kind and trustworthy - something I value in a car shop as I don't know much about cars and don't want to feel like I am being ripped off. Cannot recommend them enough! read more

I have taken my car to Charlie's for many years. Jimmy and Chris are wonderful mechanics and honest. I just bought a new car that is under warranty and that is the only reason I haven't been there in the last year. I highly recommend them. read more

Will never go back. People there are friendly, but the quality of work is terrible. Brought my car to them after being referred, for a simple part replacement and oil change. They incorrectly installed the part, and put too much of the wrong oil in the car. After paying for their "service", I quickly figured out that there was something off with the car. Took it to another garage, and $500 later had everything resolved. When I called Charlie's to inform them, no refund offer, no apologies. Do yourself a favor, if you value your vehicle or your money, go elsewhere. read more

These guys came recommended to me by a friend who gets all her pre-owned car purchases vetted by them, and all her repair work. I described the problem to Chris over the phone, and he immediately suggested the likely problem, whereas the dealership had charged me $190 to run a diagnostic and claimed they were baffled. I took it in, the problem *was* exactly what he'd thought it was! it was simple! and he fixed it in a couple of hours. No runaround, and no "mysterious" malfunctions later. They are super and honest professionals. read more

Wouldn't go ANYWHERE else. As a matter of fact, if I moved out of state I might even consider driving back for every oil change. They are that good. read more

I highly recommended Charlie's Auto Center (859 254-1593) and service mechanics-Cris & Jimmy. They are excellent professionals who are honest, reliable, cost effective and timely. They have earned a 5 star skill level in auto mechanics and customer service during the thirty years I have done business with this father and sons business. https://www.yelp.com/biz/charlies-auto-center-lexington Clyf W read more

My daughters vehicle was repaired and everything works great however, they charged her $214.00 for part which you can buy at autozone or advanced auto for $100.00. Labor per hour charge was reasonable, total cost for replacing an alternator on a 97 jeep was $294.00. They overcharged a college student at least $100.00! Come on guys......you do not want to continue operating like this in a college town! Do not take your vehicles to this place in Lexington, KY. read more

Charlie's is the best auto repair place in Lexington. They are honest, hardworking, fair, and most importantly, really good at what they do. I found out about them through my boss, who also swears by them. Jimmie and Chris are awesome. read more