Went in looking for an office chair and was asked multiple times by 3 different employees if I…read moreneeded any help or if they could answer any question I might have. They even mentioned they would come back and check in with me and they did. A lot of businesses could learn what customer service is by their example.

Very disappointing experience. I came into this Staples with my two children looking for Needohs…read more An employee with black hair and orange ends told us that the only Needohs available were the Nice Cubes. We stayed in the parking lot for about five minutes and then saw a man leave the store with a Needoh advent calendar. When we went back inside, the employee was no longer at the register, but she saw us and came out from behind another counter. She pointed toward an area and mouthed "Needohs" to the employee at the register, then went back behind her regular counter. Based on what we observed, it appeared that Needoh products were being held aside rather than being made available to customers. Whether they were being held for other customers or for another reason, the interaction left us feeling that we had not been given an honest answer. What made this especially disappointing was that I was there shopping with my children, not trying to buy inventory for resale. Seeing other customers leave with the products immediately after being told they weren't available was frustrating and upsetting for my kids. I understand that inventory can be limited and that stores may have policies about high-demand products, but customers should be given accurate information and treated consistently. This experience was very disappointing.

The experience was great and way more personable than your average furniture retailer. Eddie was…read morevery helpful and friendly and willing to work with my budget. I will definitely go here first for my home office furniture needs going forward.

I would like to say thank you to Eddie, Judy and their team for their professional, sincerity, and…read morehard work in setting up the furnitures of our 4 offices. They communicate effectively, are responsive to inquiries, and handle challenges with grace and expertise. Their dedication to customer satisfaction is evident in every interaction, making them a reliable partner in any project. Delivery and installation was completed to specifications with minimal supervision.

Had an excellent experience getting our TSA Pre-check transaction done with Brandon at the Staples…read morein Brea, CA. TSA pre-check is good for 5 years! Just for this month (May 2026) they are running a promotion - $20 off for qualifying applicants under 30 years old. Brandon was knowledgeable, patient, thorough and quick. He walked us step by step through the process and explained other features/options offered for our travel portfolios i.e. Clear. We applied online a few evenings before, scheduled an in-store appt and Brandon closed up the transaction in less than 10 minutes!! I would recommend going to Staples to get your TSA pre-check handled quickly and efficiently.

I had some very important papers to photocopy. Staples has always been my go to place. So off I…read morewent at 7:00pm. Most people go in and find an available machine and do their own copying. I have essential tremors and have difficulty. I mentioned this to the young man in charge of the photocopy section. Bless you Paul. You were busy, but not to busy to help me. Or should I say do the job for me. You did it in record time and helped me organize everything. Staples, Paul is a keeper!!!

Very friendly and knowledgeable staff! I'm happy with my new desk and chair! I'll definitely be…read moreback to buy more office furniture once my new building is ready!

I started having noticeable back pain after sitting on the chair they sold to me as a genuine Knoll…read moreGeneration. When the pain kept getting worse, I finally inspected the chair more closely and saw the gas cylinder didn't look like what should be on a genuine Knoll product. The gas cylinder clearly has a made by KGS Co., Ltd. marking on it. So I called the store to confirm whether the chair I bought was actually authentic and not Frankenstein'd, the sales person who sold me the chair, answered the phone and Instead of actually addressing my concerns, he acted like I was imagining things and insisted that it's a Knoll chair because it says so on the back. He then proceeded by saying that they don't take returns on used items as they're sold as-is, but will check with his manager. He called me a few minutes later stating that they would make an exception for me and take it back for a store credit only with a 20% restocking fee. In other words, they won't stand behind what they sold, but they will charge me to hand it back to them. I asked for the manager to call me, and - a shocker - no one ever did. Zero follow-up. Zero accountability. If you care about product, authenticity, being taken seriously as a customer, are getting basic professionalism, look somewhere else. This was a complete waste of time and money.

Honestly love this store. The staff here is great. Always receive great help at the print station…read moretoo from Jose & Matilde. Will continue visiting the store and recommending!

I bought a Brother printer online from them last January, $309, I STILL have never been able to…read moreprint to it. AND, I got the 3 year service plan, another $99. Nothing but a waste of time. They say they have IT help now, but I am so miffed about my experience I'm going to Best Buy for help. I can't connect to the wifi, and the window says it will not work unless it connects. No printer shows up in my computer, and it has wifi.

10-11-2026 I had…read moresome little issues with getting my Walmart return processed, but luckily, I had backup materials with me. I am so glad I had an extra empty box, and some packaging fillers with me. Otherwise, ai would have had to return. It didn't specify in my return instructions that it couldn't be in its original packaging, but FedEx doesn't take them because it's more prone to theft. There is a self-service kiosk for returns, so it's easy to use, with a QR code. It prints the label and receipt for you. The employee also taped up the box for me, so I'm very grateful for that! Thank you to the FedEx employees that helped me out, especially on a Sunday.

9/26/26 I stopped in to drop off a return for my Mellow…read morePillow, and as I was waiting in line, I realized I had forgotten to print the return label. Doh! Sara was so kind and helpful and let me know that I could simply email the label to her. It took a few minutes for the email to come through, and she quickly processed my return and provided me with a receipt. I was so thankful they had this option, which allowed me to complete my return without having to make another trip home. I'll definitely be coming here in the future for any FedEx shipping or return needs. Thank you, Sara, for the great service and for making what could have been a frustrating moment so easy!

Thomas and his team are amazing uses for printer repair now my laptop crashed. He saved it all…read more Thank you so so much. A+++. Thank you

Bought a copier from this office solutions shop and couldn't be happier. The all staff was…read moreknowledgeable, honest, and never pushy -- made the whole process easy. Delivery and setup were on time, and their follow-up service has been excellent whenever I've had questions. Customer service is A+; I'd recommend them without hesitation.

Patti was wonderful to work with. Fair price and excellent service. I came to them with only a…read moresmall office need but she went above and beyond to ensure I know all my options and was satisfied. I plan to use them as my business expands and recommend them to my other locations.

They did a great job of finding exactly what we were looking for. Personal touch that really…read morehelped! I will definitely use again in the future and highly recommend!

Throughout the past few years, I've always had a great experience shopping at Titan Shops, or…read morepositive interactions whether it was through in-person shopping, online textbook ordering, or cap & gown pick-up. The employees are always efficient and responsive. An example of good customer service was when I received an "used" textbook instead of a "new" one that I purchased online. Yes, that was on the bookstore that they shipped the wrong textbook, but they were quick to remedy the situation when I emailed them pictures of the textbook. When calling in, they asked if I would want to exchange for a "new" textbook instead or have a refund of the difference. Quick and efficient solution. I like that they did not make it harder than it was, to solve the problem. As any on-campus bookstore, the items are a bit overpriced so I have not purchased too many items but it is always nice to browse either online or in-store to see if there are any good deals.

I came here with my daughter to tour this place since she's coming this semester. I want it to buy…read moresome souvenirs to show how proud we are of her new accomplishment. The store is bigger than it looks, all organized and clean. We visit the two floors, first floor is clothing and all titians related goods. Second store they have schools supplies and a nice area to sit and read . They offer us discount with her new school ID. The cashier was a student, well versed and knowledgeable of their store. They have many things to choose from and merchandise on sale. You can find many things at good decent prices.