MUST READ IF YOU'RE TAKING YOUR BIKE IN FOR SERVICE!
My experience with this location was a little different than Christopher's, but like him, I wont be going back. I took my Dyna Super Glide in to have some lighted Harley Davidson mirrors put on. I called first to see if I needed an appointment. I gave them the part number and they said "no problem. Bring it on in and well have them hooked up real quick for $45." When I showed up it was a different story. Now its going to take 1.25 hours ($112) and you need to make an appt for 4 days from now... At this point I wasn't that upset because things happen. They even called to explain the mix up and offered to pay half the labor for causing me a wasted trip. I bring the bike in Saturday afternoon at 14:00 for the appt. I'll skip over all the parts about not telling me anything about any trouble until 17:00 when they closed and told me it wouldn't be done today. What!!!??? This was a 1.25 hour job that turned into a 3 hour job and it still not done? Oh, and now I'm stranded. Real good... real good. They said they would work on it Sunday and give me a call before they close at 17:00. 16:30 rolls around... you think I got a call? Nope! I call them and they said "yep, she's done. I just checked her out and wiped her down." When I show up after closing time due to the lack of a promised call, my bike was sitting outside the service dept and did look great. I walked right past the counter and checked out the lights on the mirrors. They worked. But.... when I turned on the right turn signal, not only did the mirror light not blink, NOTHING DID! As you can imagine, I almost exploded when the guy who was just sitting there watching this happen as he said "oh yeah, he must have crossed a wire because they dont blink." Well, no sh*t! The answer to why I was there picking it up if it wasn't done was "you can leave it here or bring it back and we'll look at it then. He's left for the day."
On the "bright side", they did only charge me for half the labor and I took my bike home. I understand that things happen and some are unavoidable, but taking 8 times the amount of time given in the quote, followed by not updating me so I could at least leave and come back, followed again by it not being complete when they told me it was put a real bad taste in my mouth. I will be giving them another chance to fix my mirrors and install my new exhaust. Maybe they were having an off day. We all do. If it is not a 100% better experience, I will have no problem letting everyone know. read more