My family and I attended a birthday party at Farelli's Pizza in Lacey this evening, and unfortunately it was one of the most disappointing dining experiences we've had. We've been loyal customers since 2018 and have spent a lot of money supporting this restaurant over the years, which made this experience even more frustrating. The service was noticeably poor from the start. Our waitress rarely checked on our table, and throughout the evening we were never offered drink refills. We had to go out of our way to get attention whenever we needed something. For a large birthday gathering, we expected much better customer service. What really stood out was that a toddler at our table was asked to turn down their tablet. Under normal circumstances that might be understandable, but this was taking place in a restaurant hosting karaoke with loud music and the usual busy restaurant noise. It felt unnecessary and inconsistent given the environment. As long-time customers, we left feeling unwelcome and overlooked. We understand that restaurants have busy nights, but basic customer service, attentiveness, and common sense should still be expected. Sadly, this experience has caused us to reconsider whether we'll be returning in the future. Seemed like Karen behavior coming from the manager looking like a chola. Very disappointed. read more

It's nice that they have a 9" personal size. It is plenty for 1-2 people. I tried their fire stick. They were not spicy to me, but then I'm that Korean who needs spicy food on the regular. The Mediterranean pizza was nice and the ingredients all seemed fresh. read more

Farrelli’s Pizza - Fire stix - Pizza Near Me - Lacey, Washington

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Server was very good always on the go and attentive. Had a very nice tasty salad. Table-mates enjoyed their meals and service. The sound isn't dampened any so it does get noisy. Overall an enjoyable experience. read more

Lilly was an amazing server, very sweet and attentive. The food and drinks were delicious HIGHLY RECOMMEND!

Taste like every other American pizza. It's all ultra processed Sysco food. Cooking it in a bastardized Italian style pizza oven doesn't help. Putting overpowering cheap garlic oil makes it taste even more synthetic. Waitress got an attitude when we could not pronounce their made up names for their dishes. She came out with the bill while I was still eating. We had a coupon for a free calzone and the waitress only gave us half off on it. We just paid it and left. Why put out coupons if you don't honor them? One and done for us. Lettuce on a calzone doesn't work. read more

Farrelli’s Pizza - I say no to lettuce on a calzone. - Pizza Near Me - Lacey, Washington

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Food As always Farrelli food is consistent as others and it's good. I enjoy Farrelli from day one when they first opened in Dupont. They used apple firewood wood and the pizza were outstanding tasting like wood pizza Service The server was attentive, professional, and friendly. Ambience As always, clean, positive, family oriented. Noise is average. read more

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Ok- I've found my pizza place! Yum. Good quality ingredients served up hot, fresh and friendly. read more

Farrelli’s Pizza - Mexican Coffee - Pizza Near Me - Lacey, Washington

Food was great. Awesome family restaurant . We typically go to the Ruston one but glad to have one in Lacey! Nathaniel was so gracious, service was A+. Will come back on kids eat free Monday! read more

We finally tried Farrelli's at the Hawk's Prairie location, and it was...okay. Just...very okay. Our server was friendly and prompt, but we didn't get the "how's everything" check in after the food came. We ordered the Northwest Traditional, which sounded soooo good, but which was just kind of okay compared to its description. My biggest problem was the lack of basil as mentioned in the description. There were a few crispy bits, but not much. I asked for some additional basil, which I was given, but the server explained that when basil is cooked, it dissolves, and that's why there wasn't much on the pizza. I've cooked a lot of basil and eaten even more at restaurants, and I've never, ever had basil "dissolve." So there's that. For the price, there are much better pizza spots in the South Sound. read more

Farrelli’s Pizza - Northwest Traditional; "award winning," but we found it boring for what was promised. - Pizza Near Me - Lacey, Washington

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Kids spaghetti and meatballs from farelli's. Video speaks for itself. Disappointing today to see a mediocre service. read more

I'm getting tired of having to change where I get my pizza from. This is ridiculous to send out a burnt pizza. You should really know better read more

Farrelli’s Pizza - Look at how black the crust is - Pizza Near Me - Lacey, Washington

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Nathaniel was so helpful and friendly - I would come back just to have him help us again. He made sure my son was comfortable and kept checking in on us. Food was great as usual. read more

Best pizza by far! Excellent bunch of people and the patrons are pretty friendly too!

The inconsistency in food really needs to change one day we go in there and you get a decent size side salad and the next day you have more cheese than you do greens I've gone to Tumwater and the Yelm location and I purchased the power play pizza both have been excellent. We ordered the power-play last week and it was delicious yesterday we went there and there was hardly any toppings on the pizza. I don't understand why there is such a huge difference in consistency in the way things are made This location is closest to home, however seriously thinking about making the drive to other locations cause I know exactly what I'm going to get also, Ross is a new hire. He has amazing customer service. I hope you guys keep him around much better than some of the other servers you have some of them can't even smile. read more

They have the best pepperoni pizzas. Its definitely out go to place to order pizza for game days. They have great service at their location and the servers are very attentive. read more

Great food, great service! I ordered pasta and my husband ordered a Calzone. It was perfect. Can't wait to go back

My second time to this location. The layout is a little different. We were quickly greeted and seated. Some of the employees are pretty young and new to the workforce. Our service was decent. The prices have gone up at Farrelli's...a personal pizza will run you $17-19, medium $22-28, large $30-38. I don't know if it was because I read through the comments while I was waiting for our food, but the crust of the pizza did seem to have a different taste. The wood fired taste seemed to be lacking, if I had to try to describe what was missing for me. I am curious to know if they make their own crust daily and if it has changed or not. For the prices that are being charged it should be nothing but too notch toppings and ingredients. We enjoyed our meal, but I wouldn't say that we considering this our favorite location. It is, however, convenient when meeting with friends and family in the area. read more

Delicious calzones. We had a meat eaters and the chicken one. Great service every time. Happy hours daily. We love the Dad's salad with our pizza or calzones. Staff is genuinely friendly and on task. read more

I'm a first time customer and I was not disappointed in the food, but there were a few hiccups. But they were corrected. I ordered a medium pepperoni and cashew, and a medium pepperoni and an order of BBQ wings. All to go. When I got home there was no pizza sauce (or any type of sauce) on the medium pepperoni, just pepperoni and cheese. I called and let them know. The manager was very nice and said she would refund my money for the pizza and I could pick up a new one. So I did. She was very nice and handled the situation very satisfying. The pizza was very good and cooked perfectly . I was a little worried about being skimpy on the topping but they made my threshold for toppings. The wings were very good, some of the best wings I've had at a pizza place. But they did forget my blue cheese which was disappointing. The service was good and friendly. Like I said props to the manager, she handled the situation very satisfying IMO. They also have a very nice restaurant with a bar and plenty of televisions. read more

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Spending the night at the north end of Lacey, as dinner time approached, I found myself with a hankering for pizza. Accessing my trusty Yelp app, I found that there was a a Farrelli's less than half a mile from my hotel. I had heard good things about their pizzas, so decided to give them a try. I am quite glad that I did. My server, Olivia, was extremely friendly and helpful. Her service was perfect, always appearing when I needed something, but not being overly attentive. She definitely added to the enjoyment of my experience here. The pizza lived up to its reputation. They have three sizes of pizza: a personal (9 inch), a 12 inch, and a 16 inch. I had the Double Whammy, which apparently is a new addition to the menu. Two kinds of meat, at least two cheeses, finished with fresh basil -- it was great! Their pizzas are wood-fired, so you get just a little bit of char on the crust, which has a nice, medium thinness and is delicious. The toppings were delish too. And at my request, they even substituted the honey drizzle with a pesto drizzle, which added a truly outstanding extra note of flavor. Bonus: they serve you a soft drink if you order one, and refills are free. To wrap this up, hi, really enjoyed my pizza dinner here. In fact, I even asked to speak to the manager, Amanda, to tell her what a great job she and her staff were doing. This is not something I do every meal, by a longshot. I live in the Portland area, but do come through Olympia occasionally, and I look forward to coming to Farrelli's again. read more

Farrelli’s Pizza - Personal Double Whammy pizza. Such good flavor! - Pizza Near Me - Lacey, Washington

Nathaniel provided prompt friendly service. The fire stix and salads were awesome!!! read more

Really great pizza. Server was very young and very nice, but never offered refills on our beverages.

Personal Perfect Pepperoni Pizza -- Far from perfect. Sloppy oblong pizza not completely sliced. Poor ingredients, tasteless cheese and sauce. Frozen is better and cheaper. read more

From Pasco Washington and everytime we come to Seattle we have to go to Farrelli's. It's never let me down!! Slaps everytime the pizza,wings,pasta and salad is a 10/10! Customer service is always great read more

UPDATE! Second time's a charm! Great service and as always delicious food. Hostess and waitress were thoughtful and very knowledgeable of the menu. read more

horrible food ! horrible service all waiters were very rude and giving rude looks . long wait , i ordered 1.5 hours before i got my food ! and nobody checked up on our table . NEVER GO HERE read more

Clean environment, Awesome customer service, Delicious Pizza and fun arcade games. The definite go to for pizza. read more

Delicious pizza and Mac n cheese! The waitress was awesome as well! Definitely will be back to try something else.

First let's discuss the elephant in the room... no delivery ?!? Is that illegal?? Fortunately I recovered from that tragedy and drove my tractor in their quaint parking lot and I'm glad I did, the thing about pizza is .. it's all about the crust, if that fails then you're out.. this is thin, just like I like but not to thin, it's perfect, but the obvious thing is how fresh the stuff is on top, everything is very obviously fresh I'd call this a 4.5 star pizza, there's a 5 star place in California (Celestino's) I tried but I rarely see a 5 star pizza, this is damn close.. now for service, I can't remember her name (I have to go back now) this cute thing from head to toe helped me make the order and helped me at pick up, (starts with a C... ugh) she answered the question I always ask .." What's the Don't Leave Here Without" and I wound up getting 2 extras that were pretty damn good, my favorite was the sausage stuffed inside this incredible thing with dipping sauce (luckily it was cheat day on my diet) You Have To try this, if you like sausage.. don't leave there without it. Chantay... Charlotte.. Cassandra... crap I can't remember read more

My husband and I as well as our non-service dog came to have a nice meal outside. we were told that our non-service dog would be allowed to be with us on the patio while we ate, The waiter gave us menus sat us down and took our order for drinks just to come back five minutes later and address to us that we have to be 21 years or older to sit outside, given that our dog is not a service animal, we were not able to sit inside, very disappointed that this wasn't addressed to us to begin with! read more

This would be 5 stars only the order we had delivered was incorrect. Our order was missing an item. When we called to ask about it. We were told the manager will call us. When he did call the next day they refunded the part of the missing item. I've worked in restaurants and when we messed up on an order the entire amount of order was refunded. We won't be back. Attitude is a must for customers. I will give my money to other places that have excellent customer support. read more

Awesome service by Nathanial. The pizza was great. He even brought a plate for each of our kids while we waited to order. Will definitely return to try more of the menu. read more

Amanda and her crew have made this place addictive between the food and the staff I can't get enough pretty sure I'm going to have to seek counseling read more

Had great, friendly service in the bar, but the pizza fell very short. Crust is good, but there was a huge lack in toppings. I ordered a personal chicken bacon ranch and added jalapeños. To my surprise, the jalapeños were fresh, not pickled so they dried out, barely any bacon, chicken, sauce, or basil. read more

Farrelli’s Pizza - Chicken bacon ranch personal pizza with jalapeño - Pizza Near Me - Lacey, Washington

We were so excited when they opened this Farrelli's in our neighborhood. The first 6 months were great but they are now very inconsistent. Our pizza tonight was horrible. They have changed their crust to something that tastes like Dominoes! It was so thick and chewy. It's usually thin, tasty and crispy. My wife called back to ask if they changed their crust. The guy that answered said "we just got a new shipment of crust and it's thicker than normal. And if you have a problem you should talk to our manager Amanda" We would have thought that he would have his manager call us. If this is the level of service that they are going to give, we will go back to the Farrelli's on Yelm Hwy. This place is slipping badly! read more

Really good pizza with decent prices. Lots of selection for toppings and friendly staff. Place looks like what you'd expect for a pizzeria/bar & grill. read more

Great atmosphere , service was very good and quick. My wife loved the rasberry salad dressing and the pepperoni pizza is very good. Ask for well done to get those pepperoni pieces to curl up and get crispy. I will return. read more

Had takeout wings and a pizza, they were just OK. I arrived at the time I was told they'd be ready but I had to wait another 30 minutes. I won't go back to Farrelli's - there are other pizza places where the food and prices are just as good. read more

Alli was super sweet! Very helpful on answering all of our questions. Food was delicious. Great price.Will definitely be back! read more

Farrelli’s Pizza - Apple crumble - Pizza Near Me - Lacey, Washington

Location, customer relation, and libations. It's rare to find the trifecta, but this location has checked all the boxes. Under new management/ownership this spot has gone from an occasional location based convenience visit to an all around favorite stop in Thurston County. The proven quality of the Farelli's chain with their daily food and drink specials coupled with a service staff who provide top notch service that is second to none have created an atmosphere worth visiting. With plenty of beer selections and a full bar, no matter what I'm in the mood for I know where to find it. read more