I've had a few Insurance Agents in my life, Randy is unique in that he has kept in touch with me…read moreduring live changes: buying a new vehicle, kids taking drivers ed, buying a new home, business advice, etc. He is a consultant more than a sales person....someone I've selected to be in my inner circle. He is easy to recommend and really nice to do business with.

Randy at Allstate Insurance is great...he has given me exceptional service. He gives you all your…read moreoptions, with honest advice and did I mention saved me 300.00 a year in premiums with better coverage.

Issaquah Insurance Agency is the best in the business. I have been using Pat's services for auto…read moreinsurance for over 40 years! Pemco has wonderful insurance, and although I haven't used it very often, the few time I did have a problem they were right there. They looked out for my best interest and Pat was always an advocate for my coverage.

We love Pat and the Issaquah Insurance Agency! Our family has only been with Issaquah Insurance…read moreAgency for many years! Pat is honest, thorough and treats us like we are family friends. We know that Pat has our best interest at heart with our insurance and any claims we've had.

These folks are amazing. This office in montoe is why you should not just buy online- they care,…read morethey actually provide customer service. Recently there had been a mistake on one of our policies and the insurance company called and I asked to call when I would be in the office to handle - they continued to call in my off hours so I called my friend at the agency and they handled it all. As a business owner it is rare that you find a real partner in business but that's what we have with Kathy and the free at C. Don Filer in Monroe. Thanks to them I sleep well knowing I am protected and I'm not under insured.

I have been doing business with C. Don Filer insurance agency in Monroe, WA for over 25 years. I…read morecannot speak highly enough about the amazing service I have received. They have handled many claims for us dealing with our homeowners and auto insurance. They have always made sure that we have the right insurance for our current needs and situation. They have also handled my business insurance for many years. I have referred many people to their office and every single person called to let me know that they were so impressed with the professionalism and great service they received. Every single member of the team in Monroe is knowledgeable, friendly and on-the-ball. The manager, Kathy Heichel, is amazing with her knowledge of the industry and attention to each of her clients. I would HIGHLY recommend this agency to anyone!!!! In 25 years they have never let me down, and have taken VERY GOOD care of me.

I recently purchased our business insurance and was extremely happy with the level of service I…read morereceived from Donna. She is very knowledgeable and so helpful. I was hesitant to give them a try because of the nasty comments people have said but I have to say the complete opposite. Donna gave me very good advice and was available via email after hours for questions. I shopped around and her office offered the best prices. I consider myself so blessed to have found this agency.

Not professional and lazy agency. I've attempted to get insurance for our house from them; however,…read morethey failed to get me insured within a reasonable time. After providing my information, I was promised a callback. I waited for most of the day and nothing. I've called back at least three more times so that they can tell me that they are busy. Damon said to me that they have other customers, and I should call somewhere else if I need things done fast. I've texted Anna in hopes of getting some help, however yet to hear back. In the end, we ended up going with another agency who got me insured within 30 minutes. Overall if you are looking to get the fast and professional help, I suggest you take your business somewhere else, as Castle Insurance is not the place to deliver.

Thomas is amazing!! My mom has been using him for years and my husband and I just bought a house…read moreand he was outstanding with all of our questions and got us an amazing rate for home owners insurance!!

Great service Sergio was very helpful with my claim, the office is very clean and staff is very…read morepolite thanks Sergio

Our primary contact at Wayne's office is Jamey Lease. She helped us save a significant amount of…read moremoney when we transferred our home and car insurance policies to their office. The policies are more comprehensive, and it is a pleasure doing business with her. Polite, professional, and personable. The other support staff are always helpful and prompt with responses. I am glad we moved our business to them.

Let's be honest...insurance isn't anyone's favorite thing to deal with and it can be downright…read morefrustrating at times. It is people like Jamey and Deanna that make this process so much better. From the beginning I have had great experiences with Jamey in establishing a policy for my home and car. She has always been quick to respond when I have had a question or an issue that needs attention. After taking my vehicle to the shop where they found rodent damage the shop suggested I contact my insurance to see if it was covered under my comprehensive coverage. Not only did Jamey immediately jump on the issue so did Deanna. They worked with me to make sure that everything was covered even when there were some snags and issues on the assessor side of things. Deanna worked her ass off for me making sure I was taken care of correctly. Even the shop manager was impressed with her efforts and the great attitude throughout the entire process. Her persistence, patience and kindness have made things so much easier. Thank you Jamey and Deanna!!

I'm really really disappointed in the service ive gotten..the rates are outrageous and the last few…read morecustomer service reps were rude. I'm definitely changing my insurance company.

Im NOT shocked to see all these negative reviews!! Every single time I've needed my roadside…read moreassistance I've had nothing but an absolutely nightmare of an experience!! You get ghetto attitudes and people who sound like they hardly have a GED!! they're extremely rude and beyond unprofessional! My car broke down and I was stuck in the middle of the road and I had a hold for over an hour just to get a tow truck! I was hung up on nobody got me a manager of course nobody wanted to give me their name.. they left my safety and jeopardy by refusing to service me like I pay them to! I highly do not recommend having this insurance company and I am absolutely going to be pursuing this negligence further

Nationwide of Monroe, WA. is beyond horrible. I was with them since 2008. I had 2 homes, 4 cars and…read morea travel trailer insured with them. Their customer service was bad at the start. It took this agency 3 yrs. to put together a policy for Long Term Health Care (2020) and when they finally got us to sign off on the policy in 2023, the agency switched the policy to a different policy without notification. I removed my 4 autos (2023) to a competitor for a better rate, immediately the customer service began to become more horrible. In 2023, this agency was left with just my 2 homes & trailer for coverage. They increased my homers ins. (2025), as they stated since I wasn't bungling my assets anymore, was the reason for the increase in homers insurance. So, I removed my 2 homes & trailer to a competitor. Now, all they had left was the Long Term Health Care coverage (LTHC). This is the policy that the agency changed on us without notification to a Life Insurance policy that had a clause that stated " Second Death" in it. I later learned what this term meant. It states that Nationwide wouldn't preform a payout on the policy until both myself and wife were deceased. Then a payout would be distributed to the beneficiaries. We had no idea that this type of policy existed and the policy didn't contain/include a refund. We attempted to cancel this policy 3 months ago upon learning about this Second Death clause (2 yrs later) and the agency literally dragged their feet in allowing us to cancel. No return phones calls, no email responses and to make matters worse, my phone calls were being transferred to one of their offices 100 miles away to another city. Finally, I get a letter from Nationwide declaring that the LTHC/Life Insurance policy had lapsed (9/2025). I believe that having the policy lapse was a strategy of Nationwide, so they wouldn't have to pay a refund. I wouldn't recommend Nationwide to anyone. Awful, horrible and deplorable customer service.

nationwide is horrible. I switched insurance companies because of the poor customer service I was…read moregetting when I relocated and they could not seem to figure out how to change my address in their systems. They continually sent important information to my old address! After being with another company for over 6 months I get a letter from a collection agency!! Saying I owed money. They sure didn't have a problem getting that letter to my new address!!! I called Nationwide and they could not explain why I owed the money nor would they waive the bill!! And also informed me I could not pay it through them I had to deal with the collection agency. So to protect my credit rating I caved in and called the agency to pay the bill. The agency wanted to charge me $9.99 cents more just to pay the bill!!!!! I am not going to pay money to pay a bill!!! After doing some checking, this is NOT a collection agency at all, it is a separate division of Nationwide using a different name. So all in all nationwide is a money hungry corporation and a complete rip off! Don't trust a company that will rip you off because when you need them, they wont be there unless you want to pay more!