Two years ago I was paying $80/month, a competitive premium after about ten years and no traffic violations of any kind with this company. Nothing has changed but State Farm has inexplicably hiked my car insurance more than 100% since 2022, now demanding $179/month without cause. I have been told COVID and my neighborhood location including car break ins may possibly be to blame, somehow. I don't believe it. I am a senior with a perfect driving record and I am being targeted and exploited for financial gain. Shocking and reprehensible. I made the switch to another carrier yesterday. Shame on Mr. Dubose. read more

I was introduced to this agency because my wife was an existing policy holder. Let me just say how great of an experience it has been the last few years working with this team and Rosella in particular, who's incredibly kind and customer service oriented. I have high standards for my insurance company as I use to sell auto insurance in my past life, right out of college. Working with a team that is knowledgeable and understanding is of the most highest importance to me. So glad my wife convinced me to go join her insurance versus her coming with my previous company. Through and through, we love our experience with this agency. read more

Rusty Dubose's State Farm is top notch - great customer service, good knowledgeable people working there. Can't recommend this State Farm enough! read more

I've been with Rusty for years- all they do is collect payments. When you actually need assistance they'll leave you to deal with the worthless national hotline. Really couldn't be less helpful. read more

Over 4 years ago I chose this Agent based on it's stellar reviews...I was so WRONG. When you don't have any issues...no claims...no accidents this office is a dream but as soon as there is an issue the people in this office show their true colours and the horrible weird passive aggressive service comes to the forefront. You know the cute little TAG line? It is a LIE "Like a good neighbor...State Farm is there"...is SOOOO NOT TRUE. "Like a backstabbing, fair weather friend neighbor State Farm is there" should be the tag line for State Farm. Someone rear ended me on I-5- Geico (the other's drivers insurance company) took full liability. My car was also less than 3 weeks old (OUCH) It is sad when the other person's insurance provider is nicer than your own insurance company. Thanks Geico. RUSTY'S OFFICE HORRIBLE: When I called Rusty's office on Monday-literally he was out of the office and "WORKING FROM HOME" so the woman that I spoke to texted him and received no response and I had to wait another day and I guess I was finally deemed important enough and received a call the following afternoon. Rusty you make money because I pay you for insurance and because I make no claims...so you should be grateful for policy holders like myself. The people who answer the phone are really odd-Rachel and Melanie. They are not friendly at all-they really have no feelings...monotone non feeling individuals...Robotic. Then he wanted a pat on the back that ha to be on the phone for 1.5 when I asked you to help me deal with the State Farm claims person to get me another Claims Rep. *I love that in his comments to me after he called me that he blames SF Claims for everything and takes no responsibility for his horrible office or his lack of service. He likes to pass the buck and say it not his fault. SF CLAIMS: -When I tried to call State Farm from the side of the road there was a 20 minute wait to even report an accident-So let's see... you're shaken up because someone hit you at almost full speed and you can't even get your insurance company on the phone to report the accident...yeah that sounds like good business practices to me. Then when I told my local State Farm agent that...he was very nonchalant about it and just said sorry...Rusty- is just here to make money he could care less if you have been in an accident or not. -Monday I had a screaming match with State Farm's representative claims representative. "Team Member". After she disagreed with everything I asked for and was told they couldn't do really anything for me and the very condescending tone of the claims Rep. Then why am I paying you for insurance? I understand they have a process but everything cannot be NO. -State Farm has "Select Service" collision centers which oddly enough have the lowest ratings on yelp and google reviews...but they assure you they have been carefully vetted and selected by State Farm for their superior service and their warranty. What they do not tell you these locations are in the worst areas in Seattle as well as the companies that you never would want to go to and State Farm uses them because they are CHEAP for State Farm-not because they are great. -I asked for the woman I had a screaming match with not to contact me again and I wanted to be reassigned to another claims agent...Evidently my claim wasn't important enough for it to be escalated and therefore ignored because the woman kept on calling me. Rusty's response to this "Well no one has ever asked us to do this before" Guess what I do not care...there is a first time for everything...get this horrible woman off my back and off my case. -I also asked that the State Farm Estimator come to my home which is also where I work (I work remotely), and my car is blowing black smoke-but they said I would need to drag it to the collision place and they may or may not cover the repairs at that location...They stated they only go to collision centers and to your work place. I really do not know why they cannot come to my home-what if I worked across the street from where I lived? What does it matter? Geico: -Is allowing me to take my car to the collision place of my choice-without any issue. They are putting a special exception for my car because it is a high value luxury automobile. I asked once and the response was "absolutely, let me just make a note of the exception". I did not have to beg or argue with anyone. -They are coming to my home to get their Geico estimate on my car with no issue. -They have already set up a rental car for me to pick up when I choose and they will see if they can get me car for car (in this case SUV to SUV). -The Geico rep was actually more caring and concerned about me, my car and my convenience than my own State Farm Agent was. If you want horrible service, unfeeling and uncaring people to work with come to State Farm and the Rusty Debose Agency. read more

I switched here for insurance after my State Farm Agent was very unhelpful after my car stolen. I worked with a couple people in the office on different things and they were all pleasant and helpful. They also were easy to get a hold of- no ignoring of emails etc, like I had in the past. I no longer have insurance here due to relocation, however I'd recommend for anyone in the area. read more

Definitely recommend Rusty's State Farm office! They are always able to address my concerns and questions in a timely manner. Everyone in the office is also very knowledgeable on insurance so I don't have to think twice about working with them. This office is so quick and efficient and it's such an easy experience whenever I need assistance. I also appreciate that they check in with me periodically to make sure my account is up to date. Whether you need to change existing policies or add new ones, this is the the office for you! read more

We have done business with Rusty since we moved permanently to Seattle. Our cars and home , personal property and an umbrella. The service has been outstanding from him and the people in his office. I hit a deer in my Jeep and Rusty and his staff started me in the right direction to get my claim processed quickly and I had my vehicle back in no time. This is our third year with Rusty's State Farm Agency and I highly recommend them to everyone. read more

I had the pleasure of working with Rosella and I had a wonderful experience. Everything was explained very well and the process was quick. I really appreciate the help and highly recommend it read more

I also chose this place based on reviews, but that has not worked out well for me. Similar to other reviews, I've never submitted a claim, never had a ticket and excellent credit, and my rate has continued to go up by at least 10% each year, driving the same car. The only contact I've received from them is my rate going up, since I've never needed to file a claim, so I don't see the 'who cares about his clients aspect' that other customers have experienced. I will be finding another insurer, who doesn't increase rates for no reason. read more

Transferred insurance from State Farm Chicago to Seattle and rate has continued to go up. No accidents, no speeding ticket and excellent credit but not receiving any additional value. Even my State Farm rep in Chicago would send a Christmas Card thanking me for my business but nothing from this office. She would also check in to determine if the coverage is still adequate. Maybe the difference is I haven't had to file a claim and i can't see the value. When the flooding was caused by construction a new building i moved in, my Renters insurance wouldn't have helped. I have to call every year to inquire about the policy and ask a number of questions. I do not feel they are knowledgeable. I just discovered I could have had the policy for my condo in Chicago covered with an insurance agency here in Seattle instead of paying multiple outlets. They never offered or advised this was a possibility. Disappointed and chose this agent based on ratings here on Yelp. read more

Spoke to the State Farm Agent, and she was super helpful in getting everything set-up without a hassle and adding additional insurance as per my needs. Highly recommended! read more

I use State Farm for my renter's insurance, car insurance, and long-term care / life insurance, and they've always been fantastic to work with. Olivia, in particular, has been super nice and patient and always willing to explain my options and help me make the best choice. She recently proactively reached out to me because she noticed I didn't have earthquake insurance and thought I might want to add it. I've been super fortunate to never need to file a claim (fingers crossed that continues!), but everything I HAVE done with them has been so positive that I'll be less stressed about it if I ever do! read more

Great customer service by Melanie. She helpful in answering my questions and updating my insurance policies as needed.

I've been super happy with State Farm and Rusty Dubose's Seattle branch in particular. We've had a number of changes (marriage, home ownership, car repair) in recent years, and it's been a breeze to get in touch with the team here over email or phone for support. I definitely recommend State Farm and Team Rusty Dubose for people who are independent, responsible, and personable, and who expect the same in an insurance provider. read more

New homeowner here and, as some of you may know, that first home purchase is a daunting experience to go through. Rosella was extremely helpful and efficient at setting me up with affordable home insurance. I look forward to working with this team for years. read more

Rachel made it easy and fast to setup my insurance and saved me money! Easy to understand, I was able to switch my insurance in ten minutes. All of the documents were sent to me to electronically sign, easy peasy. read more

Rosella helped me to understand the policy's details and options that were available that best suit my needs. She was also very patient in answering my questions on how to claim, etc. Thank you! read more

Always extremely helpful, responsive and easy to work with. Have had a great experience with them for the last 2.5 years and looking forward to more! read more

Such a great experience with my new State Farm agent Laura Treat at the East Lake office!! She upped my coverage, added renters insurance and still saves me $150 a month! I can't say enough about the excellent customer service I received from start to finish. Thanks again and I highly recommend not only State Farm but this office for all your insurance needs. read more

I've been a client of Rusty and his colleagues for the last three years, and a client of State Farm forever. We have our auto, renter's, and life policies through them. Everyone in the office is SUPER helpful, and always very easy to work with!! We've had several sessions where we've sat down with Rusty to go through different options for various insurance needs, and he has always been very knowledgeable, informative, saavy, and NOT pushy at all. He seems very devoted to meeting your needs. His staff are also always very easy to get a hold of either in-person, by phone, or by e-mail, and they are all highly competent and efficient at what they do. Would recommend this office highly!!!!!!!! read more

Excellent service and very helpful team at the Rusty Dubose State Farm. I have been with them since 2014 and they have been remarkably helpful. Most recently I worked with Rosella who was able to update my policies quickly and provided a seamless experience from start-to-finish. read more

Great customer service, my rep explained my coverage to me and also advised me on my coverage and who to reach out to when I had a parked hit-and-run incident. Good experience overall! read more

I had a pleasure talking with Ms. Laura Treat. I was moving from one state to the other and she was more than happy to take care of my situation and I am not worry about a thing because of her willingness to help me anyway she can and understanding my situation was super thoughtful. Thank you! read more

I have a very positive experience with them about my auto & home insurance. I enjoyed working with Erin a lot. She helped me set up with my home insurance very quickly and always responded to my emails very promptly. She also provided me a very competitive quote as I use StateFarm for both auto & home insurance. read more

I honestly cannot imagine getting my insurance from anyone other than Rusty Dubose. He has a top notch, professional staff and Rusty is hands on. Regardless of what you're insuring or how large or small the premium, you get the same excellent, fast and friendly service. read more

Rachel Edgar was super quick when I asked to change my renters insurance (everything was updated within 3 hours with multiple questions having to be asked of me). They also updated me of a lower car insurance premium with my move without having to ask which was great. read more

These guys are fantastic. They are friendly and quick to process paperwork. Karrie was straightforward and answered all my questions. She also got me a significantly lower rate than anyone else I asked, even another State Farm agent at another agency. It was pretty much as enjoyable as buying car insurance could be. read more

I signed up for yelp to leave this review b/c that's how I found this great office. I'm from out of state and the circumstances of the policy I need are complicated, but Rusty and his staff have handled it kindly and effectively. Whoever answers the phone never fails to make me laugh, and Rusty's response time is super quick. read more

I just recently discovered this agency after a really bad experience (and bad customer service) with another carrier. I have been impressed with the speed, efficiency and quality of service that the team provided. It makes me wonder why I was ever with anyone else. read more

Rosella was quick to answer my needs, addressed the questions I had and was professional along the way. Highly recommend!

Shout out to Rosella Law in helping me with all of my insurance questions. Very professional. Quick responses. A real one.

I have been with several top brand insurance companies over the past 40 years. For me, people servicing your account make the difference. This is a no nonsense insurance organization. Fair, Honest, who works hard to address your personal car, and home insurance needs. State Farm should be extremely proud of the Rusty Dubose Insurance team. They are all exceptional. read more

Shannon went above and beyond dealing with our needs and really made the experience wonderful!

I've been with this agency for many years. Always quick, attentive, and thorough service. Highly recommend!

Laura was very responsive, efficient and effective. Her efforts to seek out all available discounts resulted in significant savings on my premiums. read more

The staff at this agent's office are super prompt in replying to my emails, and they answer all my questions thoroughly. Polite, professional. Recommended. read more

Rusty and his staff are always responsive via email or phone at making changes. They understand our complex housing situation and work easily with us. read more

The staff at Rusty Dubose State Farm are fantastic! I've had an excellent experience working with them for the past 2 and half years and I can't imagine switching from their service. They are always personable and patient. I would recommend them to anyone looking for a quality experience with insurance coverage. read more

I have been with State Farm for over 20 years in various cities. I have to say that Rusty and his team are the best yet. They are quick to reply to questions and do a great job of ensuring we have the coverage we need. You can't go wrong with this group of people. read more