Moving to the area, I had to update my auto insurance. While at it I needed to add renters'…read moreinsurance too. My carrier put me over to Secord as my handler and so far, so good. Each time I've gotten on the phone with them to handle things, it's always been pleasant. I won't name drop anyone, but I appreciate being helped in a friendly way when dealing with something that I'm not excited to have to do. When I kept getting notices of proof of insurance being required, I was helped out. I don't have a printer so that I could send these documents but thanks to my agent I could electronically sign, and they sent it directly to Progressive, who kept bugging me for the proof of coverage. So, this is a good start. I hardly ever spoke to my handlers back in NJ, and may not here either, but so far, I'm glad that they're pleasant to deal with.

Good rates. Communication pretty good but good use a little improvement. I will use them again.read more

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

Barry Hasson's Allstate office has been there through the most difficult times for me, my family…read moreand my real estate clients. Barry is always available to take my call and his office delivers a level of service I could never have imagined! Barry has been my go to insurer for the past 20 years and I highly recoomend him!

Barry is the best insurance agent on the land. He replied to questions on my policy on Christmas…read moreDay; how many agents would do that? He's very kind, consumer oriented and he'll explain to you all the terms of your policies along with further options to reduce your premiums if possible . I work with many professionals, CPA, investment advisor, nurse practitioner, Primary MD By far he's the friendliest and most knowledgeable. His assistant Nicole is also very helpful. When you're looking for an insurance agent, call Barry, and as one of my patients said: Now you can go back to work,

I read all of these posts about low risk, bait and switch, etc. I have to tell you these guys are…read morethe best of the heap if you are a safe, low risk driver. I've had a few comp claims with them and their experience is fantastic. I recommend these folks every time I can and have personally brought friends and family to Pemco. Give them a shot.

I wishes there were zero star . this insura company is the worst auto insurance, bad cu service,…read moreabsolutely terrible quote . I have been with them 15years but zero help when you got accident and rude customer service and management. stay out of this company

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

Karrie and her team are the best. They go above and beyond for their customers. Great serviceread more

Two years ago I was paying $80/month, a competitive premium after about ten years and no traffic…read moreviolations of any kind with this company. Nothing has changed but State Farm has inexplicably hiked my car insurance more than 100% since 2022, now demanding $179/month without cause. I have been told COVID and my neighborhood location including car break ins may possibly be to blame, somehow. I don't believe it. I am a senior with a perfect driving record and I am being targeted and exploited for financial gain. Shocking and reprehensible. I made the switch to another carrier yesterday. Shame on Mr. Dubose.

I was introduced to this agency because my wife was an existing policy holder. Let me just say how…read moregreat of an experience it has been the last few years working with this team and Rosella in particular, who's incredibly kind and customer service oriented. I have high standards for my insurance company as I use to sell auto insurance in my past life, right out of college. Working with a team that is knowledgeable and understanding is of the most highest importance to me. So glad my wife convinced me to go join her insurance versus her coming with my previous company. Through and through, we love our experience with this agency.

Hi. This is Louise Sullivan…read more I have Safeco (Liberty Mutual) Insurance through the Crest Insurance Agency in Tucson. Crest has been very helpful in setting up my insurance for me. I now have damage to my roof from hail and storm, and the Claims Adjuster William Parker stated it also had other circumstances associated with the roof. I was told by Mr Parker that the roof would be totally replaced in the amount of $xx. Instead, the settlement received was in the amount of $x; half the size of what was told to me. My happiness over Safeco is now very sad. I am assuming since Safeco Insurance is a very reputible company, and recommended to me by Crest, that this issue will be solved and resolved. I will recommend Safeco again at the time that this roof issue is resolved, and then move the star rating to five stars, when that time occurs. Bye for now!

If you're considering purchasing homeowners insurance from Liberty Mutual/Safeco, I strongly…read morerecommend looking elsewhere. In my experience with one if there third-party claims representative, ALL-Cat my claim was denied at first without any inspection of the property. I was also informed in writing that I had made "threats" during prior communications, with the Adjuster something I completely dispute. After that allegation, all communication was restricted to email only, making it difficult to resolve the situation fairly. The overall process felt one-sided and unprofessional.

Thury and Karla are a very professional team. Karla responded promptly to my insurance questions…read moreand immediate need for insurance. She is very knowledgeable and made me comfortable with our insurance placement. I highly recommend Thury and Karla for your personal insurance needs.

My guy Mark has always been super helpful. He explains things so I can understand them. He takes…read morehis time. Also, during this extra traumatic time of quarantine not only did he help me and explain options he's super funny! Just wanted to let him know our family appreciates him

I got help from Derek Chambers with adding my girlfriend to my renter's insurance plan and he made…read moreit super easy. I sent a message through the website and got a call from Derek less than a half hour later asking me to confirm and that was all it took. I definitely appreciate how easy this office has made it to take care of my insurance needs.

This is the worst customer service I've had in my entire life…read more I think State Farm is terrible and dishonest At Brian Chambers's office I had nothing but confusing and unprofessional customer service. If I could get negative stars, I would

I had 24 hours to get renter's insurance for a move into a new apartment and within 20 minutes…read moreArthur had me set, had exchanged pleasantries, and had emailed me all of the documentation I needed! And it was $50 cheaper than other insurance I had been quoted! Unbeknownst to Arthur, I had contacted them on Yelp last month and I got the same quotes an personable treatment! This business earns all the hype they have received!

I've been meaning to write a review for quite some time now. For many years now, this location and…read moreMr. Schiffer has always been 100% with me; their transparency and communication has made me feel like I know how my money is being spent. I've been loyal to them since day 1 due to their commitment to educate me and direct me into the right direction. Insurance policies can be complex but Mr. Schiffer makes it easy and fun! Ask around, they are the best! Its one stop insurance shop. John L.