Farhana is one of the most unprofessional people I've ever met. I wish I could give her a Zero star.
It all started when I was in search of a bridal makeup artist for my May wedding and heard many great things about her work. I decided to contact her via her facebook page, no luck. I then left her a voicemail asking her to please call me back, no luck. I decided to send an email explaining what I was looking for and my wedding date information, she finally responded and told me she would call me to set up an appointment to meet.
Even though at this point I was slightly peeved, I decided to ignore my gut feeling about her and set up a meeting. She told me to meet her at the Stoneridge mall in Pleasanton the following week. The day of the appointment I called an hour before hand just to confirm she would be there. No answer. I decided to drive the 20 miles to the mall anyway, just because I hoped she would come. Once I got to the mall I called again. She finally called me back 15 minutes later and told me that she was at the Gym and had totally forgotten about our meeting, but she was on her way.
Wow. Really? Ok. I decided to still wait for her to come, and when we met she apologized a few times and since I wanted her to do my makeup, I decided to get over it. We discussed pricing and dates, she confirmed that she would be able to do my bridal makeup and I asked if she needed a deposit. She told me that at that point I didn't need to give her a deposit, but she put me in her schedule and told me she'd be in touch.
This was 2 months before my wedding. For the next 6 weeks I did not hear back from her at all. I decided to call her a few times myself, just to ensure that she would actually be there when I needed her. No luck. Emails, phone calls, voicemails and text messages. All ignored!
I ended up finding Teresa Reynolds through Yelp at the last minute, and luckily for me she was available and highly professional.
Farhana, I'm not sure who you think you are, but you should take that stick out of you know where and be a professional when dealing with potential customers and brides. Your makeup skills are good, I'll give you that much credit. But you're not the best in the business hunny, and I hope no brides have to deal with the issues I had with you.
On a side note: After I wrote this review, I made a posting on Farhana's facebook profile that told brides to check out this review before they decided to hire her. She deleted my comment within an hour. It's funny that she's so quick to delete negative reviews, but so slow to respond back to potential clients. read more