I called this company to do a move-in cleaning for a property I'm preparing to rent out. During the cleaning, the crew scratched up my kitchen counter top. During the post-cleaning inspection, when I pointed it out, they tried to remedy the problem by rubbing the scratches with steel wool, further scratching the counter.
We told them to stop, paid them and they left. The following week the company called to inquire how the service was. I told them what happened. Strangely, instead of offering to cover the cost of repairing the damage or offering to send us a partial rebate, the representative began telling me I should have called the owner and refused to pay the fee. I said I reported the issue to the crew on the spot and their efforts to fix the problem just made it worse.
He wanted to continue arguing until I said, "Look, I didn't call you, you called me. I am telling you what happened. You are welcome to try to make this right with me if that is your objective, but until you have a suggestion for how to make that so, I don't see the point of this conversation." Finally, he let me hang up.
Before this strange call, I just chalked it up to bad luck and figured I would not call them again. But that type of "customer service" was so aggravating, I had to write a review about this experience. I do not recommend hiring this company because they damaged my property and then wasted my time with a follow-up phone call whose only purpose seemed to be reminding me that I was angry about the whole thing. read more