I have been going to Fancy Nails since moving back to town 3 years ago. I have recommended plenty of people and purchased gift certificates, etc. They know my name and I have always had good experiences- other than the owner rushing and nicking my cuticles- literally every finger until they just hardened up and it was something I began to expect. I have always noticed their loyalty "star" rewards to be odd. Sometimes it's 7 stars other times it's 4 for the exact same service. Once you earn 100 stars you get a free pedicure. I have earned 2 free pedicures since my first visit and attempted to use one today. I was shocked at my checkout price of $73. I had a new set on real nails and my pedicure. I was nickel and dimed for gel ($15) and nail removal ($6.75). In my first free pedicure I had gel polish and was not charged the $15. The nail removal is still something I'm not sure why I was charged for as they were my real nails and I have NEVER been charged this when getting a new set as it's always included in the $50.xx price of the new set. Its the same owner who rings you up each visit so again, they have no rhyme or reason to their charges. All this was after I was sat in the pedicure chair, feet in the water, and told they would actually be doing my nails first. I moved to the nail chair and they wrapped my nails in foil to remove the old SNS gel and was told go sit BACK in the pedicure chair. I requested no lotion and no massage- this isn't about trying to pay less for them doing less. To preface, it was not busy at the time I visited AND I had an appointment. I went back and forth with the person filing my nails a few times on length- I wanted to go short. Then I picked a color I usually go with (as in every other visit I get this same color so I had an expectation of what it would look like) and it was orangey rather than a beige- it looked like the color had separated on the brush and up towards the cap even after her shaking it multiple times. I TIPPED $20 CASH FOR HER TIME SHORTENING MY NAILS AND GOING BACK AND FORTH WITH THE COLOR- mind you, I kept the color too so it wasn't even something that had to be removed/had more time spent and honestly the shortening wasn't out of process so that shouldn't have been an inconvenience either. I have no qualms with the woman who did my service- I have always appreciated the time she takes to shape my nails nicely as opposed to the owner who again, rushes, cuts my cuticles, and leaves bubbles when doing the clear coat... I tipped prior to going up to the front to pay because I'm never sure if they share the whole amount with the person doing the service. Come time to pay I questioned the price but got tired of him gaslighting me and paid. I was then given 9 stars. I have NEVER been given 9 stars even when paying for nails and pedicure in the past. It was as if he knew he did something sketchy. I won't be back and told everyone I've referred to steer clear. Goes to show even having loyalty and thinking you have mutual respect from a business means nothing. read more

I got an acrylic full set with pink polish and glitter. I asked for a pink and white set with glitter, photos included. The store was clean to untrained eyes, but the seat I was placed in clearly hadn't been cleaned since the last client. The manicurist was nice but either untrained or just didn't care. My nails are uneven, bumpy, and there are spots that don't have any polish on them, and just not what I asked for. She also cut a few of my fingers with the electric file which still hurts. I would not recommend this business and will not be going back. read more

Fancy Nails & Spa - What I asked for. - Nail Salons Near Me - Waterloo, Iowa

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I have been visiting Fancy Nails sporadically since it's grand opening. They have done a good job with my nails but the environment has a lot to be desired. The employees stand outside the back door and smoke with the door wide open. The owners frequently have their kids in the salon. Their wild, loud behavior (not exaggerating) crushes my relaxing pedicure that I rarely treat myself to. I have also witnessed one of the employees engage in an argument with a customer for over 30 minutes, yelling back and forth, in front of the customer's 3 yr old. I have continued to return because I like that they offer earning "stars" to get a free pedi after so many visits, but I think I will be shopping around for a new salon where I can have a relaxing experience. read more

Number one when I call and ask for a person and when I go in and don't get that person that upsets me. Number two don't ever forget people are paying you money to give them a service they ask for and then you can't give it, Number three you're very rude! I absolutely love the way the male owner does my nails but he is rude and he hurts me every time I come in, I tell him and he ignores it and you can totally tell they're talking about you the whole time! You all need to take a customer service satisfaction class. read more

A couple friends & I came to get mani/pedis. We were a walk in & were told to come back 45 minutes later & that would be our appointment time. We come back & it was another 15 minutes before my friends were in pedi chairs. I only needed my nails done & it was another hour before I was still NOT helped or hardly even acknowledged. I left without even having services done. Ridiculous. read more

New favorite nail place! The interior is modern and upbeat. They have great massage chairs with complementary drinks! We got the deluxe pedicures that include hot treatments and it felt AMAZING! Highly, highly recommend! The staff was so nice and we got great designs on our toes! read more

I am currently getting a pedicure with Anna. My feet have lots of issues. She is doing a fabulous job! The salon is clean and the staff are friendly. Highly recommend. read more

I have been coming here since their grand opening! My go to nail shop in Waterloo! Im from California and I'm a Licensed Cosmetologist and i highly recommend! The staff is always so cheerful and talkative which i really like because I've bin to quite a few nail shops in my life and i will say they have great customer service! I personally love to get the SNS! read more

I had heard good things about Fancy Nails & Spa and decided to give them a try. After getting a full set and a pedicure I was less than pleased. First, only three nail techs were working which is forgivable but less than ideal on a Friday. Second, my nail tech was very unprofessional in his behavior, mannerisms, and language. He persistently referred to me with pet names such as "baby" and used inappropriate (i.e cursing) language as if we were friends in a casual setting. Third, throughout my session, other techs would come over, look at his work on my nails and make remarks that he was doing it wrong. This resulted in several spats between nail techs right in front of me. Lastly, I left the shop with a nasty cut on my finger and a couple wonky nails. The owner pulled me aside after my tech was finished and pointed out a variety of imperfections with my set. This was disappointing and almost humiliating especially after being charged $100+. The tech's behavior could have been overlooked had I walked out with a good set of nails, but this was not the case. I would consider giving Fancy Nails another try because they have a nice setup and others have had good results, but with a different tech. read more