I'm here visiting and saw that the salons were open so decided to get mani/pedi after 16 weeks of…read morebeing in isolation from COVID-19. Everyone is wearing their mask so I felt ok and no one was in salon when I got here. Izzy had a lot of work to do to clean up my nails and did a nice job. She also used hot rocks when massaging my legs, very nice touch. I will come back when I'm in the area again to see Izzy and get pampered again.

Izzy and her staff did a wonderful job on my nails, as well as my bridal party, mother, and fiancé!…read moreWe couldn't have been happier with the service and the cleanliness of the salon. I loved that the salon had a lot of space so you could actually relax instead of getting bumped into and shuffling in and out of people. We will definitely be back again! Thank you for making my nails look their best on my wedding day!

They can usually get me in right away, very rarely do I have to wait... but EVERY TIME I have to go…read moreback. Reasons include but are not limited to: different nail shapes on every nail, nail dust underneath the color, missed spots... this time, four girls came in for a 3:30pm appointment and as soon as they walked in my whole appointment was rushed. It's usually quiet, very friendly staff, but I think there's a reason there's only a few employees that work there :(

I usually go to Diamond and decided to try a few others around the Cedar Valley. It was a Sunday…read morebefore NYE and this mama needed a mani/ pedi. Not a whole lot of places are open on a Sunday, so I was surprised to find OMG open! They greeted me promptly, offered beverages, and were able to get me in with only a short wait! I then scheduled my daughter for the next weekend and she LOVED that they were able to do a design she found. (we get told what she chooses can be hard because her hands are small. So she's often disappointed) Not here though! They amazed her! I will definitely go again.

Walk-in for a French manicure to my own nails. It has been 5 weeks and still as lovely as ever.read more

Great prices and speedy service! Call ahead and get an appointment. Helen and Lam are the best!read more

I LOVE THIS SHOP. I've been so satisfied for 5 years! Never a problem with "nips", too short…read moreclips, or anything painful. VERY NICE LADIES!! Always accommodating whether it be a beverage or chair adjustment etc. They ALWAYS try to make the customer feel good.

Horrible ! my daughter & came in as a birthday gift for my grand daughter. The three of us could…read morenot even have a conversation because they were talking so loudly between themselves. not relaxing in the least, they rushed us through. .. Pedi French tip for the 3 and a mani for the little one... idk if we were even in our chairs 30 minute. disappointing. We plan to go else where when meeting in Waterloo.

Okay I normally don't do this but I'm doing it. Rant Alert…read more I went to Diamond Nails at 4:40pm, I was seated by 5pm and showed the nail tech a picture of what I wanted. See pic attached. He nodded and got to work. I thought it was odd that he did literally 1 coat of polish and sent me on my way. I got to my car and looked at my nails. They were completely see through, the hot pink polish that was previously on my nails was still on my nails and "coated" over. I also check their Facebook menu pricing, it said "full set with shellac polish, $40.00", I was charge $53.00 +tip. I walked back in and politely asked for a color change as I didn't not like the color provided and you could still see my old polish. They told me to take a seat and a lady came and got me. Instead of just using polish remover she complete shaved down my nails, re buffed them, and painted them the pink I had chosen. She proceeded to charge me $24.00 +tip for a color change. The owner/manager could tell I was not happy about this and handed me a $15.00 gift card, I went to use the gift card to pay for the polish change that should have been free since it wasn't done correctly the first time and the owner/manager proceeded to tell me I couldn't use the gift card until the next time I come. I'm screaming mad but am terrible at confrontation and don't want to "be a Karen". Ladies, learn from my mistake. Do NOT go to Diamond Nails in Waterloo. I have gotten my nails done for years and I have never paid almost $100.00 for a full set with pink polish (no designs). Okay rant over, thanks for listening.

I gave the artist the photo to do my nails and he didn't follow it much and the webs were done…read morewrong. I paid $80 for something that didn't look like the photo and barely looked at the reference at all. I thought this was pretty simple.. first time getting my nails done...

Multiple fingers were bleeding when I left here because of the tool they use to grind down the dip…read more It took 2 techs and over 3 hours to do a very simple ombré that I had a picture of. I have paint and scrapes/burns all over. They knew I wasn't pleased, so they offered a $15 gift card for next time. There won't be a next time. This was the worst nail experience I have ever had. I would give negative stars if I could.

Super kind staff, walk-in "appointments", amazingly relaxing pedicures with massage chairs, and…read morenewly renovated salon. Very clean and hygienic services. I've been to many nail salons, but keep coming back to LA Nails & Spa. I highly recommend!!!

Thought it was the best my nails looked but my dip is chipping after 3 days! I'm very upsets not…read morejust one nail, 3 nails are chipping. $55 down the drain. Sorry Carlos, I thought it was the best my nails had ever looked. Not coming back.

Bought a $100 gift card over the phone and had it sent to my sister who is local. When I took my…read moremom and had her nails done, I was told that the card had expired. Sure enough. They'd given me 4 months to spend the money. No mention of an expiration date when I bought the card. I had to pay $30 for the service and lost the $70 that had been remaining on the card. Never again.

I have been going to Alter Ego for several years. My stylist is Ann and she does a wonderful job!…read more I recently consulted with her about dealing with my grey hair. She made some suggestions and then highlighted my hair. I think it looks fabulous. Her haircuts are awesome. I highly recommend Alter Ego and Ann.

Tore the skin off with too hot wax and putting it down in my right outer socket. Had been going…read moreabout a year with mixed results but somehow it was my fault and expected me to pay for it and saying they just can't make me happy and I just didn't want to pay? Couldn't roll my eyes hard enough. And they hold grudges if you point out anything they missed or over charged you for. Haircut I got was nothing to write home about.

I see Wendy and had her give me a good chop at my first appointment and she did amazing! Been…read moreseeing her ever since!

Wanted simple design with gel. When I sat down he said dip would be better.. as someone who gets…read morethere nails done once a year for special occasions I didn't know what the entailed. He said "better for your nails"... so I said ok. He barely took anytime to prep my nails. Minimal cuticle clipping, didn't even file the ends to make them even. He did 2 very thick layers of dip, with very messy edges. And the design, well.... You can see the pics. It was so thick and uncomfortable not to mention it looked like a toddler did them, I went home and removed them.

Very rude to customers-they had their children running around the salon-very unprofessional. and…read moreextremely distracting! I called and set up an appointment which was ridiculous. I came in picked a color polish, sat down in reception with kids playing on the sofa and running back and forth. Then I was told to sit in a particular ped chair so I did. I sat for 45 minutes without anyone saying they were behind, offering me a beverage,or asking if the;y delay was going to be ok. maybe I WOULD HAVE BEN A LITTLE TOLERANT had my feet been soaking in warm water, but NO, no consideration for me or my time no one even looked at me. I will tell you right now that in a salon there should be a little courtesy if they wanted my money I just plain walked out and won;t be back no customer service here just rudeness. Don;t go here if you are expecting a spa experience!!!!!!