I Was Absolutely Un-Nailed By Em. Deserves Zero Stars…read more Nailed By Em: Don't let the cute name fool you; this was a disastrous experience. I went to Nailed By Em expecting a nice treat, but I left feeling completely ripped off and deeply frustrated. This was, without a doubt, the worst nail appointment I've ever had. First, despite having an appointment, I was forced to wait for 45 minutes past my scheduled time. Emily herself was the one who kept me waiting, constantly rushing between clients and leaving me sitting in the corner with no communication other than a hurried "almost done." This completely threw off the rest of my day. When I finally got to the table, the service was hurried and poor. I asked for a simple acrylic fill and a standard gel color. Em seemed distracted and rushed the entire time. The resulting shape was uneven, the polish was sloppy around the cuticles, and there were visible bubbles trapped in the gel. When I pointed out that two of my nails were visibly crooked, she just sighed and made a half-hearted attempt to fix one of them before declaring she was finished. The hygiene standards also seemed questionable. The tools felt like they hadn't been sterilized properly, and the entire station was covered in dust from the previous client. The air was thick with harsh chemical smells. The Final Charge The shock continued at checkout. Em charged me an extra $15 "removal fee" for my old polish, which was never mentioned when I booked the appointment. On top of that, she automatically added a mandatory 18% tip to the transaction before handing the machine to me, even though the service was clearly terrible. I ended up paying over $80 for a manicure I will have to get fixed somewhere else. Save your money and your time. Do not go here. This tech is disorganized, unprofessional, and the quality of the work is a joke.

Emily is amazing! From classic nails to blinged out to the max Emily is multi talented with her…read morenail art! She is by far the best nail tech I've ever had! Her online booking system makes it easy to book and reschedule appointments with my busy schedule. She is Caring, kind, gentle, and has a nice private one on one experience inside of tranquil salon in West U, Emily is the best nail artist in houston! You won't regret booking with her!

I went into Infinity on a whim, deviating from my usual nail salon to find a more convenient place…read morefor a removal and basic gel manicure. Having never been there before, I was immediately impressed by the vibe of the salon: spacious, clean, modern, and relaxed. Some salons can feel too small and crowded, but the wide layout of Infinity really helped to create a comfortable setting. It was 2 pm in the middle of the work week, so they were quick to take me without an appointment. The tech who removed my set was very quick and gentle. I didn't experience a single moment of burn. Tam did my nails, and she was amazing and so sweet. I was going to get dip powder at first, as I wanted something light and natural to help grow my nails out. However, after Tam explained the difference between dip and builder gel, I felt encouraged to give the latter a try. I'm glad I did, because it was exactly what I was looking for. My nails felt light and natural, but durable. Tam wasn't pushy with her recommendations either, and I appreciate being educated on better ways to maintain my nails. Another thing I noticed was how welcoming all of the staff were. They were chatting with customers like they were old friends, asking about the well being of family members and kindly gossiping. It made the atmosphere all the better. I will definitely be back to continue my builder set, as well as try their other services.

I made an appointment via class pass and I was not disappointment. I actually arrived early and…read morethey took me in immediately. I scheduled a classic pedicure and upgraded my services at the location. I also added a manicure which they were able to do at the same time of the pedicure. Now the reason they got a 4 star instead of a 5 is due to the manicure not being the best. I understand efficiency but the lady did not get all of my cuticles which was upsetting. Unsure if I would go back but there was lots of parking (private lot) and the service was friendly.

Amazing service and lovely salon. I have been going to Helen for over a year now and I absolutely…read moreloved my nails every single time!

I went here about 3 days ago to get a basic pedicure and acrylic nails. by far the worst acrylics I…read morehave ever gotten. the lady who did my acrylics rushed and used dip powder on my nails. she cracked my nail bed and cut my skin. She did not file or shape my nails they looked crooked and like literal blobs. On top of that I asked for basic short black nails nothing complicated, and I got charged 70$ for a slap in the face. The pedicure was okay but way too overpriced. I asked for regular polish and still got charged about 45$. do not waste your time or money.

Tina is amazing! She's been doing my pedicures for over 5 years, and I'm always happy with her…read morework. She's talented, consistent, and worth the wait every time. The salon is clean, the vibe is comfortable, and I always leave loving my toes. Highly recommend Tina!

I've come here a few times after shopping at Costco because of convenience. There is never a long…read morewait to get my nails done. They work quickly and do a great French tip with black lining. The price is typically in the same range which I like.

Booked a last minute appointment with Oxana when I had a cancellation issue with another salon. She…read moredid an AMAZING job touching up my blonde highlights. I was very impressed with her service!

From the moment I walked in, the experience was absolutely wonderful. The staff was incredible from…read moredoor to door -- welcoming, attentive, and truly focused on customer experience. Every detail felt intentional and relaxing. The treatments were even better than expected, and Ashleigh, my masseuse, has angel hands. One of the best massages I've ever had. I left feeling completely relaxed and refreshed. I cannot recommend this spa enough -- I will absolutely be back.

I've had great manicures from both Ivy and Linda. I tend to have bad luck with technicians always…read moremaking me bleed but they're awesome. It's nice to see the owner/manager walking around, making sure that everyone is satisfied. It's located on the 3rd floor and there is a big parking garage next door so no worries about finding a spot.

I come fairly often here with ClassPass and enjoy my manicure each time. I've done dip powder,…read morerefills, and a Russian manicure here so far. Each time, I feel that my nail tech does a good job and takes responsibility/accountability in their work. If they think it's not going to look nice on you, they'll tell you! I've only had one experience where I was not completely pleased as the nail tech accidentally cut my actual nail length confusing it for acrylics. However, this place has its busy and peaceful days. The manager walks around to quality check and they offer you with things to drink. I believe they also have some massage services and facial services too! I've enjoyed coming here so far, and will continue to.

"Google search got me here and I'm so glad it did"…read more I was just looking for a quick gel manicure nothing too fancy or complicated; still they made it feel like the most luxurious experience. I got there no reservation hoping to get a spot for me, they got me in immediately. The place is clean, spacious and love the natural light coming from the floor to ceiling windows. The girl to did my manicure was so detailed oriented and careful I appreciate that bc I had bad experiences when they rush but this place took their time to make it right. Complimentary drinks offered and I was pleasantly surprised they had chocolate cake!!!! Give it to me!! The result was great! Pretty color and clean nails! You can tell is a very detailed work done, will definitely come back for a pedicure session! PS: I just love when they have a clean and cool restroom

Bella is a true nail artist! In all my visits! It's as if she reads my thoughts then puts it on my…read morenails. I love how sanitary this place is. You can observe them sanitizing stations after each guest. Everyone is always pleasant . They have a bar they make great drinks!! I love from my first visit they ensured I was paired with the right person based on all the extra designs and details I like. I tell Bella we in a relationship now!! Every visit!! It's incredibly hard to find the right nail person. Had a pedicure here as well. Diane was wonderful!! This is my shop now and always!! I try to make it every three weeks. I went too long one time, my nails still looked amazing and no breaks!! Love this place 10 out of 10!! I send everyone here!!

Kimmy and Katy did a beautiful job! So sweet and took their time. They made my experience so…read morerelaxing! Will be back.

Overpriced and lacking customer service. They didn't tell me about certain charges, just added them…read moreon, and the nail tech got upset when it wasn't quite right. Girl in the front had no customer service skills. Yikes.