I have eaten at the Family Table Restaurant in Brown Deer Wisconsin since 1998 -- always with great service and good food. But my negative and racially-charged experience with the owner on Sunday, January 8, 2017 will mark my last visit.
In December 2016, my breakfast order included a pork chop, lightly scrambled eggs with cheese. Unlike many years of good food, on that morning I retrieved a long strand of blonde hair out of my mouth as I ate the eggs. I called the owner over to inspect my gross find and he confirmed it was indeed hair and he took my breakfast off the bill.
On Sunday I re-ordered the same breakfast but this time my pork chop was so overcooked, hard and dry, I had great difficulty cutting it with the steak knife.
I again asked for the owner and my meal guest actually over heard him say as he approached our booth, "The complainer again!"
I demonstrated in front of the owner, just how difficult it was to cut into the hard pork chop. Instead of offering an apology, the owner got visably agitated and then sarcastically asked me what did I want him to do?
Still NO apology. No offer to cook another chop -- and wait another 10-15 minutes. Shocked by the owner's cavalier attitude, I said nothing and that I did NOT want to be charged for the dry pork chop but I would only pay for the eggs and toast.
Several minutes later, the owner returned to the booth and offered me bacon or sausage. I declined and told him I am not a chronic complainer as my guest had over heard him call me.
After eating at Family Table since 1998, I told the owner that the hair and the dry inedible chop were my only bad experiences in years. The owner just walked away from our booth mumbling something I could not hear.
On my way out, the owner accused me of NEVER tipping -- which is not true. Just ten days earlier before Christmas 2016, I had called him owner over to my booth to request 4 $5-bills for a $20 so that I could give Christmas tips to my favorite waitress and busman. Yet today the owner accuses me to my face that nobody wants to wait on me because "We never give tips" and then he lectured me on how waitresses depended on tips to make a living!
It was clear the ownet did NOT know of my personal history of generous tipping habits over the years. What the owner meant was that we, as black men, do not tip.
Before I could respond to his brazen charge the owner just walked away before I could refute his claim -- to be backed up by my usually pleasant, courteous and well-tipped waitress.
BTW she is a delightful person who I respect and enjoy -- and who has worked at the Family Table Restaurant since it opened well over 20+ yeats ago.
The audacity of the owner to dress me down as a deadbeat customers in the middle of the restaurant was insulting, racially insensitive and entirely bogus.
After 18 years, I will never again patronize the Family Table Restaurant. Yes, I will miss the modestly priced breakfasts, huge fresh lunch salads and clever dinner specials. But let me be clear -- it's the thoughtful, friendly and attentive service/bus staff I will most miss engaging with.
Folks simply find another family table to take you and your party to dine. If the owner says these things to my face, I can only imagine his comments about ANY customer after they pay and depart!?!?!?
Avoid the hot pink-colored restaurant on Brown Deer Road in Brown Deer. It is now officially off my list of places to spend my eating out dollars. read more