Family Pharm *
My doctor increased my dose of Fludrocortisone from 0.2 mg to 0.3 mg.
I asked that the prescription be sent to Family Pharmacy because I wanted to start it right away rather than wait for it to be filled and shipped by PillPack.
Frankly, I don't like doing business with Amazon, but I had thought it was the only company to offer the special service. The packs have been very helpful.
I hadl been waiting to get the additional medication at Family Pharmacy. It turns out I am being punished because I did business with a competitor. I was told I need to have PillPack fix their "mess." I explained it was not necessarily a PillPack matter because the new prescription was independent of the other. They could be merged next month.
I was accused of knowing Family Pharmacy had a "pill pack" service and still chose Amazon. I was told I must have found out about PillPack online and saw on the Family Pharmacy website that they offer the same service. The fact is I saw an advertisement for Pill Pack on television. They gave a toll-free number. I didn't go to the Internet at all. I had never been to the Family Pharmacy website.
Why Greg Evans could not ask me about the matter in a kind, professional and respectful way is beyond me. I had been a Family Pharmacy customer for some 20 years. And I take a couple dozen medications.
During our phone conversation, Greg started getting quite disrespectful and I said so. He sought to justify his behavior by saying I was being disrespectful to him because I use Pill Pack, but expected him to spend several hours on the phone to fix Pill Pack's (nonexistent) mess.
I was surprised Greg spoke to me in such a rude, unprofessional manner that could only make the situation worse. All he had to say was something like, "We did not make a mistake, PillPack did. But you have been a loyal customer for 20 years, so I was happy to deal with the problem for you. Did you know Family Pharmacy offers same service as PillPack?" I would have immediately returned to Family Pharmacy for my medication.
I did not know Greg has such a volatile temper. He falsely believes I was not a loyal customer, but I felt I had to select a new pharmacy because of the service they offered with the number of pills I must every day. Rather, Greg was neither a professional, nor loyal vendor.
I really like doing business with Family Pharmacy. If I had not, I would have chosen a different company.
This review was written at 4:40 AM and I'm wide awake. Greg gave a bunch of unnecessary stress to a person he already knows suffers from depression and anxiety. read more