Family Paw is truly a cut above the rest! We've been a loyal client since we rescued our dog more than 7 years ago. We originally chose them due to our proximity to the business, and we've remained even after moving across town because of the phenomenal staff, customer service, and all around experience. This is the only place we'll board our dog. We absolutely love the grooming staff (which says a lot since we have an anxious pup who doesn't love the grooming process). From the moment you walk through the front door or call in, you'll feel like family. Even when months have passed without us using their services, when we return they remember our dog by name and it's like not a day has gone by. We particularly love the photos they'll take of our furry family members at the holidays. We love the photo updates we receive daily during boarding. We love that they don't hesitate to call and check in if they have questions or we've a selected a service we wouldn't normally opt for. Suffice it to say, the staff at Family Paw is at the top of their game. They treat our pets as their own. The service is truly above and beyond, and for that we are not only so appreciative but remain very loyal customers. read more

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Posted store hours showed open until 6 PM but we came at 5pm and was closed. Not a way to run a business or attract customers. read more

Family Paw - Posted store hours - Pet Groomers Near Me - Henderson, Nevada

We loved everything about this self wash station place but the good thing is they also do offer bathing services by the staff too. The bathing station was clean and the soaps left my dogs' coat nice and shinny / soft. Definitely recommend this place to anyone who is thinking of trying out this place! A couple of my family members also decided to try this place out and they loved it. read more

Family Paw has always taken care of us and our fur baby Janice for years. Every single member of the staff has treated my wife, our pup and I like we are literal family. Emma, Kerianne, Carolynn, Kelly, Charli and owner Justin have always treated us with respect and care. The facility is always clean, professional, caring and most importantly, providing outstanding customer service at every opportunity. We bring our dog for boarding and daycare services and Kelly in grooming always takes extra care to make sure Janice has her nails trimmed meticulously. We've tried other doggy day care services, and this place is paws down, above the competition. Best price, best service, and most importantly, we are treated like family here! read more

Family Paw - Janice, the tired puppy after a long day care day of play! - Pet Groomers Near Me - Henderson, Nevada

Everyone at Family Paw is the best!! They're always so friendly and take such good care of our dog Rue. She always has so much fun when we drop her off for daycare and we're never worried about having to board her because we know that she's in good hands. Would recommend Family Paw to family and friends and already have!! 5/5!! read more

Family Paw - Pet Groomers Near Me - Henderson, Nevada

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Amazing customer service. Super kind employees. Patient and gentle care. We and our babies absolutely enjoyed this experience. We will for sure be coming back on a regular basis! read more

Family Paw - Eanie - Pet Groomers Near Me - Henderson, Nevada

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I love the staff here but the self service wash is in rough shape and not worth cost! Family Paw needs to maintain and repair all of the elements in the self service room. None of the options for shampoo or conditioner/rinse worked, only cool water came out. The spray nozzle on the water hose also came off while my husband was washing our dog. When he couldn't reattach it, he gave up and used the hose without the nozzle. When it was time to dry our dog, the dryer hose was broken. The pressure tip on the hose was missing and made drying our dog much, much harder than it needed to be. We're now looking for another self service dog wash that maintains the equipment and keeps the supplies needed to effectively wash our dog. read more

My fur baby looked amazing and seemed really happy. Staff was friendly and we will be back, they did tell me they would send my dog's photo to my phone that they took but I didn't receive anything. I will be back so I will ask them about it upon our return. read more

This place was awesome! I took my dog on a hike and he got pretty dirty so I just needed a self wash and this place couldn't have not been any more perfect. The owner Caroline was so friendly! It was adorable to see her business cards with her fur babies on them. It was only $15 to self wash and they provided shampoo, conditioner and then some scented spray at the end. Overall it was very simple to use and great price for sure. Caroline was very kind to help set me up since it was my first time. read more

I've been bringing Riley to Kelly since 2017 and it's been 5 stars every visit. Everyone at Family Paw is wonderful. Even though haircuts are a regular thing, Riley can be pretty creative about trying to avoid going. However, I know they treat her well because even though she hates getting her haircut she is always willing to go with them. She'll even give them a little lick to show that even though she is going in protest it's not about them. I am so happy to have found this place so I don't have to worry about her in their hands. Highly Recommend them especially after sick high quality service for so many years. read more

If you need a bath, there's the place to do it. Super sweet and accommodating staff! And wonderful amenities. Follow us on IG for dobie content @dobermomlife read more

The Family Paw is truly the best! We couldn't be happier with the love and care our dog, Zeppelin, receives every time he's there. The entire team treats him like he's part of their own family -- it's so reassuring to know he's in such kind, attentive hands. He always comes home happy, relaxed, and clearly well cared for. If you're looking for a dog boarding or daycare business that genuinely loves the dogs they care for, The Family Paw is the place. Highly recommend! read more

I brought my puppy here shortly after his neuter surgery (removal of his male glands) and asked them to be careful around his healing area. Unfortunately, they cut his surgical site with clippers, leaving it red, swollen, and painful. He's been whining and licking himself nonstop since. This wasn't a minor irritation -- it was a serious and avoidable injury. As a groomer, basic care like using longer guards or avoiding sensitive areas should be second nature. It's heartbreaking to see my dog suffer from what should've been a simple grooming. Please be cautious before trusting your pet here. read more

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Great service, clean and friendly. Did the self wash with my 3 big fur babies and was there first time. They loved it. Thank goodness. No more bathtub or outside hose as this is their new spot. read more

We have been taking our dog to Family Paw for many years ! It truly is a Family" atmosphere; the staff are kind, knowledgeable and caring in so many ways ; we know our pet is always in good hands at Family Paw! read more

Family Paw - Pet Groomers Near Me - Henderson, Nevada

We've been taking our dogs to Family Paw for years! The staff is great with them and everyone is so friendly. Our pets are treated like family and we wouldn't take them anywhere else! read more

I love leaving my cats here anytime I have to leave town. Whether it's a few days or more than a week, I know they're always taken care of here. The staff constantly updates me on what they're doing and how they look. I would recommend this place to anyone I know. read more

Family Paw - Sniff and Pickles - Pet Groomers Near Me - Henderson, Nevada

I called inquiring about boarding my 2 dogs. The lady on the phone was super nice and very professional. It sounds like this would be a safe, great place to bring my dogs for boarding. She also let my know about a trial I need to do to acclimate my dogs so they can get used to the business and other dogs in the building. I'm so excited for my trial within the first week of December. I most definitely recommend this company to bring your furry loved ones! read more

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The worst company ever .... please please find another groomer Kelly the groomer has no patience, she is not gentle or caring . She honestly needs to retire if she can't be professional. Be AWARE!!!!! read more

Place was clean and the people were super friendly. I had to wash my dog before heading to our next destination and it was the perfect spot. Highly recommend for self cleaning dog grooming. read more

Took great care of our Hailey!!! Holly is the best! Recommend them to anyone looking for caring and patient groomers.

Took my Pitbull here for a $14 Self-Wash today and it was a perfect experience! Staff is very friendly and spoiled my dog with many treats..and their wash station had everything you need for a thorough and clean wash and dry. Shampoo, conditioner, perfume, towels, brushes, vacuum dry all part of the station. I am looking forward to using them as my primary groomer and boarding choice going forward! read more

Huge shoutout to Sarah , she made my dog feel super comfortable and safe. She did an amazing job on the trim. Highly recommend Sarah ! I will be coming back read more

We love taking our dogs to Family Paw for boarding. The staff and owners truly care about our boys and our doggies love them back. They are always happy and excited to spend time here and have always been treated well. read more

We go here ALL the time. I always use their self wash & our dogs love it. They get so excited to jump into the tub once I get it opened. Our lagotto, Lumpia, is a frequent customer lol so she knows the drill whenever we go & I love that they have a stamp card. With the mess our dog gets in to, that stamp card is such a saving grace. They're so affordable especially when it isn't their Tuesday special in terms of self wash. And their water pressure is perfect bc you can adjust it. Recommend for your dogs & your back! read more

Kellianne, Honey and Sarah did a great job on Sassy. 10/10 highly recommend. Best establishment in town.

We bring our 19 year old Maltese there and Kelly does a fantastic job with her. Cleaning her up and keeping her calm. Our chihuahua is not easy to deal with getting her nails trimmed but Kelly comes out, lets me hold her to comfort her and works around all her crazy movements with patience and getting it done as quickly as possible! Great job! read more

People love Family Paw on Yelp. Here is one more. This review will explain why. With maintenance expected to inspect my home, I was concerned about leaving my cat there while at work. What if the cat got loose? It was obvious that I would have to board my cat for the night. This would be the first time boarding her in over ten years. I was looking for a boarding establishment that was highly rated and close by. That place turned out to be Family Paw. It sits at the Henderson /Paradise (southeast Las Vegas) border at the northeast corner of Eastern Avenue and Windmill Parkway, which makes it a convenience for pet parents in Henderson and Paradise. I am one of those pet parents. I would find it a major convenience having a pet boarder less than three miles away. I am not a fan of driving in the treacherous Vegas traffic with the added responsibility of having a cat in the car. It shouldn't be surprising that I found Family Paw on Yelp. As soon as I read some reviews and saw how close they were to my home, I called up to schedule an appointment. It was a very easy process and they scheduled the boarding for the following day. The price was going to be $20 for the night. To me that is a good exchange of $20 knowing that my cat would be well cared for. When I brought the cat in the following day, the staff enthusiastically welcomed me and their overnight boarder. It was as if Thumberlina was staying at a pet resort instead of a boarding establishment. Upon checking in they took an inventory of Thumberlina's belongings which was her kennel cage and cat food. They also asked me if I had any questions. If she were staying here a week and was out of town, this is when I would have given them emergency contact information. The next day, they sent me a picture message of Thumberlina. This was a very nice touch that reassured me that my cat was healthy and well taken care of. The picture message also paid a couple of compliments to my cat. When I picked up the cat, she was relaxed and happy. Those were good signs that Family Paw took good care of her. Those are also signs that I would bring her back to Family Paw in the future. read more

Not happy with customer service. Did not get nice person on phone. Want board for my dogs

Great staff Great facility made it so easy for me and zero stress for my dog, who gets upset when I leave him anywhere. read more

Kelly just gave my shih tzu Rolo his first full cut everybody has commented on how great he looks this is my 3rd dog with her over many years and she is the best thank you Kelly. Also my dogs always have gone right to her no fear at all which tells me she treats them well read more

I took my dog here for a self dog wash. Clean facility with helpful and friendly ladies working there They have everything you need to get your dog bathed or you can bring your own shampoo if your pup needs special soap like mine. Thank you Family Paw! We feel the love! We will be returning! read more

This was the WORST grooming job anyone has ever done for my dog Bandit. I called and asked for an appointment to get Bandit shaved as I do every 3 months. ( normally with PetSmart) but they were booked and I needed ASAP as we had a flood in house and my dogs were filthy. My daughter took Bandit for his appoint @2 and immediately called me to tell me the groomer is 100% against shaving him. She said his coat/ breed is not recommended for shaving. So I had my daughter tell her ok, but please groom him to get most of his fur taken care of as he sheds a lot. I was called @5:00 to tell me he would be ready in approximately 35 min. I headed up as I was going to self wash my older dog myself as I waited for Bandit. I finished @5:38 and Bandit was still not done, ( 3.5 hrs they already had him,) My husband came up to pick up Bandit and to pay $75 with a $5 tip prior to seeing him. When the groomer brought Bandit out it looked as if a small child got ahold of clippers. Bandits fur lines were going in all directions. One side of his body was shaved completely different. My husband asked what happened and her response was," This is the best I can do, your dog is wiggly." My husband said you have to fix this. She took Bandit back and immediately returned and said again," this is the best I can do." She had a HORRIBLE ATTITUDE I'm absolutely appalled that this company hires non professionals to take care of grooming needs. It is very clear that this groomer did not know how to shave a dog and verbally told us she wasn't going to because it was not appropriate for his breed but then took it upon herself and attempted to. DON't TAKE YOUR ANIMALS THERE TO BE GROOMED!!!! AWFUL EXPERIENCE. I NOW KNOW , AND WILL NEVER GO BACK I WILL HAVE TO BRING HIM SOMEWHERE ELSE TO BE FIXED. read more

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Took my dog in for the DIY wash. The lady explained everything well. Great experience.

I drove by this place alot before we got a dog and so figured I would try it when it was time for grooming. Kelly, one of the groomers, is hysterical and obviously cares for the animals. She is open to my scattered thoughts on what I want and makes me feel comfortable leaving my baby with her. We also had finally been able to board her since she was spayed and we got a picture of her playtime with friends! We had boarded her at PetSmart and her vet and had bad experiences with both, but here she was happy and clean and when I called to check on her they immediately could tell me how she was. It's a small spot and I think the size as well as the quality of people they hire contributes to the true family feel. read more

I went in yesterday for a dog self-wash and the person who helped me was so kind and helpful that I knew he must be an owner. He really knows how to run a business and treat customers. My dog is a mental case, so I have to bathe her myself. I've used several self-wash locations in town but theres always one issue or another. Everything about Family Paw's self-wash is great. It's back in a separate room so dogs can't bolt. The tubs are against a wall, limiting escape options for dogs planning to jump out. Everything you need (water, shampoo, towels, brushes, blow dryer) is within arms reach. They have a machine that sprays either just water, or a mix of water and shampoo, which seriously cut down on the amount of time it took me to bathe the dog (the bath was done in 15 minutes, took me another 10 min to blow dry). We had a great experience and Family Paw definitely earned a new customer. read more

I found a place I truly love and when i bring my sweet boy in for grooming he jumps out of my arms and into all the girls hands and gives kisses !! He is always happy and excited when we go in and it makes me feel so happy and safe knowing how much love this place gives to my sweet boy !!! Thank you all for giving 110% every time !!! read more

Family Paw - All the girls loving on him before he even heads to back to get his bath and cut !!! - Pet Groomers Near Me - Henderson, Nevada

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I checked out a few facilities for boarding and day care and this place had a caring staff, happy guest and is very reasonably priced. Caroline was accommodating in letting me know about the facility and how the dogs are taken care of. Used them for daycare and boarding and my medium and small pup look like they enjoy themselves. Staff is helpful loading them in the car and saying good bye which I appreciate as well. Other facilities had their ups and downs and I felt like this place is the most well rounded when it came to boarding my pups. read more

Family Paw - Making new friends - Pet Groomers Near Me - Henderson, Nevada

We were looking for a new place to board our dog, Macchi, during a trip to LA we had been planning. Before leaving him there to board though, we decided to take him to Family Paw for the day every weekend leading up to our trip to get him acquainted with the staff and other dogs. The staff here is wonderful. The first time we took him for the day, the staff took time introducing him to dogs one by one so that he wouldn't be overwhelmed and snap at the other dogs. After watching him on their surveillance in the lobby for about 20 minutes, he seemed comfortable enough for us to leave. Upon pick-up, the staff let us know that he had played most of the day and quickly settled in. Since then, every time we've brought him in, they've taken the time to greet us and welcome Macchi back. He's so used to them now, he walks around like he owns the place. Most importantly, they're as happy to see him as he is to see them. During our trip, we received daily photos and updates on how he was doing and the friends made. It was nice knowing he was enjoying his time as much as we were in LA. Since he was staying 3+ days, he even got a complimentary exit bath, so he was nice and fresh. We also got a report card, which let us know in writing how he did during boarding, particularly how much he played with other dogs and his eating habits. Although I wish they had an outside area for them or they took them out on walks (they don't for safety reasons), this is a great boarding/daycare overall. They're so good that we've decided to keep taking him on the weekend for daycare since he enjoys it so much. The staff definitely cares about the dogs here. PS: They also have a sale where they sell discounted rates for half-day and full-day daycare and boarding. For those that plan to take their dogs here for multiple days, this is great! I believe they only offer the sale at certain times of the year though. read more

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Is it possible to give this company less than 1 Star? The groomer shave 2 bald spots on my dogs nose, didn't trim his face, body or tail nor trim his nails. The service is so sub-par and the management is not willing to do the right thing and refund my money so I can get my dog's haircut fixed by a professional. Would never recommend this place absolute worst!!!!!! read more