TERRIBLE SERVICE. Do not waste your evening.
I went to Fame Supper Club with 2 friends, and it was the worst dining experience I have had. Below is an email I sent to both emails listed on the site, and have heard no response.
"I am writing to explain my experience Saturday night at Fame Supper Club.
I had a reservation at 8:30 for 3 people, which I attended with 2 of my girlfriends for dinner and drinks.
We were sat on time, but that is the only positive thing I can say about the experience.
My friend and I ordered the No Flash Photography to start, and I can confidently say there was no alcohol used to make this drink. For the complexity described on the menu, promising a spicy/tangy cocktail, both of our drinks tasted nothing more than passion fruit concentrate watered down.
The waiter came back to take our order for food, but instead he said "I'm sorry we are SO busy tonight, I'll come back to get your order in a bit".
At this point in time, we were all finished with our drinks.
I can confidently say we sat at the table without ordering food, empty drinks, and empty water glasses for another 10 minutes.
When he returned, we ordered food.
My friend ordered octopus, I ordered the lamb chops and broccolini, and our other friend ordered the chicken.
Additionally, since the first cocktail was essentially juice, I ordered a glass of wine, because that is kind of hard to get wrong.
My friends decided to try another cocktail as they do SOUND promising on the menu.
While waiting, for quite some time, the waiter returned and asked me to repeat my wine order since he admittedly forgot. Again adding how busy it was. I repeated the super Tuscan and pointed to it on the menu. He used closed loop communication, which confirmed he knew my order.
I'm sad to have to explain some 5 minutes later he returned to ask me to repeat what wine I wanted.
In the meantime, my friend's octopus arrived. None of the other food arrived, which we attributed to possibly the wait staff knowing it's a "starter", but still disappointing because we specified we wanted all the food at the same time because she wanted the octopus as a main course.
While my friend was eating alone, my wine arrived, and I drank about half of it. To my surprise, the waiter approached with another glass of wine saying he gave me the wrong one and when I said "oh, ok..." he excused himself saying "It's just we are like SOOO busy."
This was odd to me, because it looked like the restaurant was actually just at normal capacity for a Saturday night, and he took my wine order 3 times.
About 40 minutes later, he returned to tell us that the kitchen was out of octopus, and my friend needed to order something else, which confirmed that they DID know that we wanted all the food at once.
However, we stated we already received the octopus, and she ate it.
Our food came next, and I will say that it was decent, but after waiting for SO long to eat, the taste was unfortunately an afterthought.
By now, it was nearing 11pm so we asked for the check. It was brought to us, we put our 3 cards in, closed the booklet, and the waiter took it to run the cards.
He returned, with one book, only my card inside, and the entirety of the experience charged to my card.
You can obviously imagine the mild panic as we were missing 2 credit/debit cards.
The waiter DID return within 5 minutes or so, with the other two cards in a SEPARATE booklet, with the dinner and drinks charged to both!!
I'm bothered to outline the events like this, as I have great respect for the service industry, and am grateful to have the opportunity to enjoy a meal and drinks out with friends, but frankly, this was the worst experience I've ever had in Chicago or elsewhere.
I would like to be fully refunded for the experience, not because it simply didn't meet a personal expectation, but because it was an utterly complete disaster. We were made to feel like the place was just "too busy" to provide us with basic service, the outlandishly expensive cocktails tasted nothing like described on the menu with no alcohol, we ate separately, our water was refilled once in 2.5 hours, the waiter forgot essentially 80% (I forgot to include he had to come back and ask me what I ordered for a main course after he took our food order and confirmed I ordered the lamb.
I appreciate your time to review the information above, and please feel free to call me anytime if you need further information" read more