Super fast, friendly, great customer service, funny too! I locked my keys in my car and from the phone call to the driver driving away was 30 minutes. My car is a high security car and he got it open on the first try. Highly recommend this insurance approved tow company. read more

Fallon towing came to my rescue and helped me when I felt like nobody else could. After midnight a couple miles out of town the truck in front of me hit an animal. It was impossible for me to avoid and it damaged my metal skid plate under my car making it impossible to drive or remove myself. Stranded on the side of the Highway shooken up dealing with my roadside insurance for a long time they decided they were going send a company that was 1.5 hours away and they were going to have to tow it to their yard for the night no exceptions. They also said they couldn't try to help with removing the skid plate. I wasn't planning on going to Reno or getting a hotel and the thought of having to then get it towed to a repair shop the next day while trying to get home was a nightmare. After spending almost 2 hours stranded I gave up and called Fallon towing. Within 20 minutes a truck was there to help. He lifted it up, took the skid plate off, checked my car and my daughter and I were able to continue on our roadtrip for a very reasonable price. However, that wasn't it. The driver followed us to town to make sure there weren't anymore problems and that we were safe. Thank you again Fallon Towing, I appreciated your service more than you can imagine and will never forget. I signed up for yelp just so I could share my experience with anyone looking for tow. read more

After having a car towed due to an accident. Sheriffs had the car towed and we had to get stuff out of it. They said insurance wouldn't pay the tow fee which is a lie. AAA does cover it. They held family pocessions until paid which I completely understand. What I don't understand is why we paid the fee and turned over the title in order to waive the fee. They gave us a bunk story of they weren't making money and you still need to pay the fee. Total highway robbery and cheatery at its best. Hold on to your money and if they do come to rescue you beware. Call someone else. read more

Wow, the responses from customers with AAA tow are all 1 star, I will be adding one more. Gary refused to tow my daughter's vehicle from Fallon to Dayton NV. He said he couldn't tow to a residence, it had to be a mechanic. We don't have a lot of money and my husband can fix my daughter's car. Gary refused. read more

It seems like towing experiences are either really bad or really good. My experience with Fallon Towing was really good. I was riding my motorcycle across Nevada when I experienced a flat rear tires between Lovelock and Fernley. I was on 80W but I was still in the middle of nowhere. I had a repair kit and a pump but the air was coming out faster than I could put it in and I could not locate the hole to plug it. I called my insurance company's tow service and they told me 4-5 hours to get to me. It was 102 degrees where I was and there was zero shade. So I started calling all the "local" tow companies to see if anyone could get to me sooner. Fallon Towing said they could get to me in 90 minutes which I thought was much better than 4-5 hours so I told them to come get me. The driver named Bill arrived in 40 minutes which I know is unheard of in the towing world. He called me a couple times while enroute to make sure he knew exactly where I was. That was reassuring. Once he arrived he got my bike loaded onto his truck quickly and I got a ride in his air conditioned cab. Once in Reno we found the first bike shop didn't have the tire for my bike so we ended up going down the street to another shop. Bill gave me a few minutes to locate the tire without complaint. It made a stressful situation a little less stressful. read more

I am the Manager of a local (Fallon) Mobile home park, we have Fallon Towing signs up in our park to use their service for our towing needs. We have called Gary on 3 occasions to tow for us and all three times he refused to tow!! It is your job but you're refusing to do it, Gary! This man is unprofessional and quite rude when you ask him why he isn't doing his job, all you get is excuses as to why he can't tow. We are now looking for a different company that will actually work and do their job. read more

I cannot describe the level of dissatisfaction I had with this experience. It has taken me almost a week to attempt to calmly put this complaint into words. I requested through the AAA app for a tow to transport my 4Runner from my residence to a location in Sparks, NV. Placing the request and using the AAA app was easy and quick. The Service Vehicle Driver working for Fallon Towing pulled up in front of the house and my mother and I met him outside. I let him know the vehicle was in the backyard and would need to be accessed through the gate to the alley (also included in my request description). He asked what the best way for him to go see the vehicle was, and we gladly led him through the house and out the backdoor. From the back porch, my mother and I stood there with him as he looked at the vehicle 20 or 30 yards away near the back fence. Immediately he rudely stated that it wouldn't be hard to get it out through the gate, but that the first problem was he wouldn't be able to touch it himself because it wasn't registered. My mother and I bewilderingly responded that it was indeed registered, confused why he confidently stated it was not. He snapped back that it didn't have license plates on it. Realizing the misunderstanding, we informed him that we had just removed the plates but could happily put them back on the vehicle for him--it was registered. Clearly annoyed with that being so easily resolved, he quickly moved on to state, "Okay, the second problem: It'll be towed to my yard, and it'll get taken to Reno on the next delivery out there. That could be in 15 minutes, or in 15 days." I was confused, and told him that I was such. I informed him I had easily towed it via AAA from Sparks to Fallon before, without it having to sit at a yard. Once he found out the car had been towed to Fallon previously, he lost his cool. At this point his attitude went from unprofessional and rude to enraged and angry, raising his voice and sharply telling my mother and I that he refused to tow it; that AAA covered only one tow per breakdown. I couldn't tow it away from the location I had it towed to. Still trying to keep up with his confusing and demeaning arguments, I calmly let him know that the previous tow service was done under my AAA account, and this was requested under my mother's. He continued to berate us, saying it didn't matter, that it's one tow per breakdown. Realizing I was not going to get any assistance at this point, I told him it sounds like I'd have to look into other options and showed him to the door. He was quick to leave and showed no respect or courtesy. We were in absolute disbelief and shock at the way this man treated us as soon as he walked out of the door. From the moment he arrived, he seemed like he did not want anything to do with this request and would do his best to make sure he didn't have to lift a finger in providing us with this service. I admit that I may have been misinformed or assumed incorrectly about the AAA tow policy. The way he treated us, however, was absolutely disgusting and should not be excused. Absolutely disgusting. read more

Bill is the man! Unfortunately there was some traffic due to road construction but he still got there ASAP. A total life saver and decent pricing! He was even nice enough to follow us back to Fallon to make sure we got into town alright. Such a sweetheart read more

My car broke down in the middle of nowhere and my insurance connected me with Fallon Towing and Recovery. John came faster than expected and it honestly couldn't have gone smoother. read more

Had a flat that I couldn't repair. From the time I called to being dropped off at the shop was less than an hour. The driver even told me how to get reimbursed for my charges when he noticed I had USAA. Hopefully I won't have to but if I ever need a tow in Fallon again I'm calling these guys. read more

The owner is very rude!His name is Gary!A pick up truck that I no longer owned,was towed to his yard.He said it is my truck and I owe him for towing and storage! I checked with Calif d.m.v. and they have on file my release of liability on file.He said he did not care! He said in Nevada that he does not have to check with Calif.D.M.V. I told him that I can conference call with Calif D.M.V.,he hung up on me! I no longer owned the truck in june 2020 he towed it in july 2020, A MONTH LATER!I am now sending proof of release of liability from Calif D.M.V. and hired a attorney to handle it!Everytime you call him he hangs up on you!He did not want to talk to Calif D.M.V. to find out when I no longer owed the truck! This guy is rude!He will hang up on you if you do not agree with him! Stay away from the business if you can! read more

Mine is a tale of woe and praise. My 29 model A broke down 8/14/2021 at about 1130 in Fallon Nevada. Need tow. I called for tow back to house. Was directed to cell phone service and locator system. I waited approximately 1.5 to 2 hours. I rec'd response call from towing service in Sacramento, CA. He was as amazed as I was how information could get that mixed up. He said he would redirect me back into system. Another hour passes when I called to speak to a human vice another recording or interface with a bug ridden text system. Called again to talk with person and they finally had me on list requiring service but stated no ETA for help. At this point I was determined to walk home and cancel AAA for which I have been member for years. A Fallon Towing service truck saw me and stopped. He appeared to be the boss or management. I told him my problem and he said he would get on it and get someone here. He stayed and talked to me for about 15 min while another truck was called in. My service truck arrived and in meeting these two folks my whole attitude turned for the best. These two people were the nicest and most professional I have encountered in a long. Their service to me and just plain caring about me impressed me most positive. I will continue with AAA because the people doing the work in the field are outstanding. My dealings with the texting system will be avoided and talk with someone on phone that understands the needs of stranded people. read more

Fuel pump went out, called AAA roadside service, AAA thanked me for being a Premier member, Fallon towing was dispatch for the tow, once the driver arrived, he stated I would be responsible for anyting over 5 miles(?!?!?) "You are just a regular member", I stated no, I am a Premier RV member, the driver wanted to argue what level of membership I had (AAA confirmed and verified level of membership with Fallon towing, prior to Fallon towing dispatching) I called AAA and they advised and confirmed my Premier RV membership, the driver went back to his truck to "check with AAA" my membership, after about 5 minutes he returned and stated AAA sent me the wrong card, I needed to contact AAA and get a new card, but my tow would be covered.... I asked who takes the call for service for Fallon towing, he stated it is a place out of Arizona(?!?!?) so how do you get contacted??? never got an answer. read more

HORRIBLE. Absolutely horrible. I am a 22 year old female. Alone. The driver came within 100 yards of my vehicle and told me the service was not covered and left me stranded. It was 37 degrees outside and my phone was dying. So thank you for leaving me helpless. Oh and they still charged my AAA account. HORRIBLE AND UNETHICAL. read more

I fully recommend Fallon Towing if you're vehicle breaks down and you need a tow. They are prompt and courteous. My driver Mike was very helpful. He went above and beyond to make sure everything was taken care of. I totally recommend Fallon Towing and Recovery. read more

After waiting an hour ( I understand that part), my estimated wait time had passed. I checked the AAA website to see if my time had changed, and it said there were no requests in progress for this account. I called Fallon towing and they said the guy drove by and there was no car. I was at my storage, and had told the towing dispatcher I was parked in the back. The driver only passed by and did not pull in. They had my phone number yet did not call me to see where I was, they just cancelled the call. I was sitting in my hot car with two small dogs. RUDE. read more