The staff and doctors here are amazing. Very helpful and understanding when it comes to all…read moreconcerns.

Oh boy. Where do I start?…read more I broke my ankle 7/2/22 and went to the ER 7/3. Since 7/3 (Currently 7/12) I have been fucked around by this Medical Center. I've been told by one person to walk in for an appointment, having a nurse that day do her absolute best to kick me out. Telling the other nurse that it "takes too much paperwork" to do walk-ins and mentioned her fancy lunch she brought... must be why she didn't want to help anyone so she can worry more about her lunch. Didn't get her name, Had to convince her to let me wait inside & sit down w/ a broken ankle. Persistently said I won't be seen/should just leave. Kicked everyone out/told them to come back after 2pm when her lunch was over. I had Jason call and tell me they needed the x-rays and waited DAYS when it should have been there the 3rd after getting off the phone with the ER. I've been told how it's the insurance's fault; even though I have called both of my insurance numbers and both told me my doctor has filed the referral wrong-- causing a longer wait to get anyone to look at my broken ankle! It's been 9 days and no one has psychically looked at my ankle, the televisit with Robert Krochalis-Soliani was a joke, he didn't even have my x-rays that they needed so bad to make the appointment??? Which made me wonder if I could have gotten this done much faster the day I walked in!!! This still isn't taken care of, it's absolutely absurd that if anyone needs real medical attention it will just be thrown aside! If you want real medical help-- go somewhere else. Anywhere else. This place will tell you what you want to hear and takes fucking FOREVER to actually do what they are supposed to.

I cannot recommend this clinic. After months of trying to get standard care, I found another…read moreprovider and am very happy with the new provider. The problems appear to be systemic. From taking six or seven weeks to complete simple paperwork for urgent testing to refusing to refer to specialists and proposing experimenting with dangerous drugs to "see what works," to entering misspelled, childish rants in official medical records, the staff at this clinic have problems. The most frequent answer to why something was repeatedly delayed or not ever completed was "It's not my job" or "It's not my fault." In my professional experience, behaviors such as those I witnessed tend to be closely tied to poor management. Better management sets higher standards, ensures follow-through, evaluates, and improves as needed, and respects all parties involved. If you have to go to a community clinic for complex or longterm issues, please consider driving to a better one in neighboring communities or, if possible, consider getting Covered California insurance to allow you to use a local private doctor. Whatever your insurance, this is not your own choice. Many insurance companies provide free rides to doctor appointments, so don't let distance keep you from going to the right doctor for you.

Highly recommended this place. Recently moved county's and after struggling on finding an OB…read moreFallbrook took me in immediately, Transferring my records and doing paperwork was quick and easy with the help on Nancy. Sure waiting time on the front desk takes a few mins but ones they get you in your appointment is quick and u leave home with all the information you need ! thank you!

This place is horrible !!!!!!!!!!!! The "receptionist " on the dental unit is rude as fuck…read more Imagine being in severe pain and you get greeted with nothing but rudeness ? Not even a hello or smile ?!! Like If you HATE your job and life then maybe do something about it instead of taking it out on people who are in need of help . I'm not even going to get into it about the dentist I saw that day .

This is going to be an ugly review, this place is bad news, I came here 2 years ago for a teeth…read morecleaning when I had my Medi- cal, and the dentist that I had there said I had 3 cavities, and I brush and floss religiously but I went ahead and believed them, so I made an appointment to get 2 fillings done at once and they gave me lidocaine and carbocaine to numb me and I had a seizure in 72 hours, they used the cheap stuff and I could of got that place in trouble for malpractice, because when I made my appointment with my other dentist that I usually go to and pay out of pocket said I didn't have any cavities. The staff still calls me to make appointment reminders to schedule for check ups for my daughter, and I will never never step in there, I can say this place is uncomfortable and I can safely say it's unsafe there, they are all racist, zero stars do not go here for bad quality

LOVED Dr. Coen and his Urgent Care - but, one day he was open and the next, closed, with no…read moreexplanation what so ever. When I phoned the office to ask about the 'Closed' sign on the surgery door, the lady said "no more business here", no other reason. Probably kept quiet about closing as if his patients had known he was leaving there would have been a riot. Dr. Coen's favorite pastime was flying and whenever I went to his surgery I'd jokingly ask, "You still here and not flying"? I should not have said this as now I imagine that he just got fed up dealing with people's ailments and thought, 'she's right', got into his plane and left. It was a joke Dr. Coen, please come back, we miss you ........

The staff is rude, unhelpful and when I got there they said "they weren't taking anymore insurance"…read morefor the day- whatever that means. They suggested the ER for my ear infection. I wouldn't recommended this place to anyone ever- would give 0 stars if possible

I took my 3 girls to this practice for 2 years while we lived in the area. We absolutely adore Dr…read more Del Rey and recommend her! We also really liked the regular techs who gave shots and took vitals. It was usually easy to get a day of sick appointment although sadly it was not always with her. A couple times we did need to go to partner practices in Murrieta or Oceanside because they didn't have appointments. While not the best place we've been to it would surely be the one we would return to if ever back in the area due to the fabulous Dr. Del Rey!!

Horrible waiting times!!!! I have been waiting to be seen…read morefor over an hours past my appointment time and have yet to see the doctor!!!!! This is horrible and beyond frustrating If I could give a zero stars I would!!!

I'm begging these people to do better. This is important!! I hope the doctors in this office take…read morenote.. My elderly father sees Dr Jensen, who is great. However, the 20 minutes per year that we spend with Dr Jensen does not make up for the headache and time wasted just trying to get these people on the phone to make an appointment. Today I spent over an hour making an appt and this is the norm for them, unfortunately I go through it every time I need to call them.. 2 out of the last 3 times we went to an appointment, their computers were down - they couldn't send a prescription to rite aid while we were in town. There's something wrong here and the doctors need to be accountable, this is their business. Even if the Dr is great, dealing with the lousy management is not worth it. Also, I've seen them turn away patients that are 12 minutes late to an appointment, and that REALLY bothered me becausen it's so hypocritical - this place doesn't take measures to value my time, but they can't even wait 12 minutes for you if you're stuck in traffic .. that's just not right, no way to treat your patients. Do better!!

Palomar Health used to be Grey Bill and they joined. Since…read morethen it has been all bad. When it was just Grey Bill I could get a same day appointment and always get through to make an appointment. Once joined with Palomar Health I can never get through on the phone to make an appointment. There is times it takes weeks to see my Dr. Now their system has been down for months. What a shit show and I have medical issues going on right now

Dr. Gounder is amazing! Never have an issue with anything. He truly does care about my wellbeing,…read moreand he's always going above and beyond to make sure that I'm getting the right treatment. Definitely hard to find in my years with previous MD. The staff is amazing as well. I'm really happy that I found this place.

When looking for a primary care office I found Innovative Medical Group and they claimed to have…read moreholistic health practices. I had my initial appointment I was brought back and waited for 45-50 minutes before the PA came for my appointment. That's far too long of a wait time for a first visit. Nothing about the appointment or office was remotely holistic, it's all western medicine. I was told that I didn't have a co-pay, but turns out they were incorrect and now have a bill from them (just wish they wouldn't have lied to me about this.) The appointment wasn't even for a physical, it was only "establishing care" as they call it. I had x-rays done and I had a follow-up appointment scheduled, the x-rays came back normal so I cancelled the appointment because it seems that they are money grabbing and trying to schedule unnecessary appointments in order to bill insurance. In my experience most offices will have the Dr or PA call you with results, especially when they are normal. Save yourself the time and money and find a different primary care office. Please don't advertise as being a holistic Medical office when that's clearly not what your office does.

My experience with the office staff has always been very good. When you call the office someone…read moreactually answers the phone and helps you. Fortunately I'm reasonable healthy and my interaction with the office is usually once a year for an annual physical. It is a review of blood labs, includes an EKG done in the office, and the normal look and listen to what's going on with my body. If referrals are needed for specialists follow-up they are made. I'm 77 years old and I've been a patient for over 10 years and they are keeping me going. I just called the office a few minutes ago, someone answered, helped me renew two prescriptions, and it took about 3 minutes. That's awesome. A few years ago I sliced open my finger on a very sharp kitchen knife. I called the office and they said to come right in. Dr. Strutz sewed up my finger right in his office saving me a trip to the ER. My last labs showed some decline in kidney function. Dr. Strutz said you were probably dehydrated, drink more water and he ordered a retest. He was correct, retest result all normal a consistent year over year.

Great doctor and office who listens and cares for his patients so sad I had to leave. If I was t…read moremoving I would still be there. Thank you Dr. Strutz for all your helping and for really listening to my concerns.

I visited this facility in March due to a very bad cold with heavy phlegm issues and cough. Dr,/PA…read moreZamora attended me and was very thorough in his examination of my health. He followed up with a chest x-ray as well as a ct scan resulting in other issues that I had to seek medical attention for. If not for him, the problems I had would never have been resolved. Dr. Zamora was kind and very patient as I made several calls with questions I had. I cannot thank him and the staff (Joe, Karina and Katie for their kindness. I am so grateful too all of them. PS I wrote this review based on my experience and to credit these wonderful humans.

I'm writing this review based on a recent experience with my daughter at United Medical Doctors,…read moreand I feel strongly that other parents should be aware before going here. The only positive I can honestly note is that the wait time was short and we were seen quickly. Unfortunately, the care we received after that was very concerning. My daughter was seen for a significant infection, and we followed the treatment plan exactly as prescribed. However, I have serious concerns that the antibiotic prescribed may not have been adequate for the severity of her condition, as her infection worsened in the following days. She ultimately had to be admitted to the hospital for several days for further treatment, where the hospital confirmed, she was given an improper dosage of antibiotics and also poor post-care instructions. As a parent, it was incredibly distressing to feel like things were not improving despite following medical instructions carefully. Communication and follow-up felt limited, and I left feeling uncertain about the level of attention given to her condition. I'm sharing this because I would strongly caution other families--especially those with children dealing with infections or urgent conditions--to seek a second opinion or consider other urgent care options. Based on our experience, I would not return.