The staff and doctors here are amazing. Very helpful and understanding when it comes to all…read moreconcerns.

Oh boy. Where do I start?…read more I broke my ankle 7/2/22 and went to the ER 7/3. Since 7/3 (Currently 7/12) I have been fucked around by this Medical Center. I've been told by one person to walk in for an appointment, having a nurse that day do her absolute best to kick me out. Telling the other nurse that it "takes too much paperwork" to do walk-ins and mentioned her fancy lunch she brought... must be why she didn't want to help anyone so she can worry more about her lunch. Didn't get her name, Had to convince her to let me wait inside & sit down w/ a broken ankle. Persistently said I won't be seen/should just leave. Kicked everyone out/told them to come back after 2pm when her lunch was over. I had Jason call and tell me they needed the x-rays and waited DAYS when it should have been there the 3rd after getting off the phone with the ER. I've been told how it's the insurance's fault; even though I have called both of my insurance numbers and both told me my doctor has filed the referral wrong-- causing a longer wait to get anyone to look at my broken ankle! It's been 9 days and no one has psychically looked at my ankle, the televisit with Robert Krochalis-Soliani was a joke, he didn't even have my x-rays that they needed so bad to make the appointment??? Which made me wonder if I could have gotten this done much faster the day I walked in!!! This still isn't taken care of, it's absolutely absurd that if anyone needs real medical attention it will just be thrown aside! If you want real medical help-- go somewhere else. Anywhere else. This place will tell you what you want to hear and takes fucking FOREVER to actually do what they are supposed to.

I went to see Dr. Christopher Toupin about high blood pressure, hernia and atrial fibulation. He…read morelistened attentively, asked questions, and spent a ton of time with me. We laughed a bit and then he did his thing, referring me to a cardiologist and surgeon so now i feel I'm on a path to having these fairly minor issues fixed. I really like this guy. He listens, and although he's fairly young ('30's??) you get a confident vibe without the typical arrogance. I highly recommend him.

For some reason my review did not transfer to there site and I want them to get the credit they…read moredeserve. Most of the Dr's I have seen over the past ten years treat you like a heard animal. Getting you in and out so they maximize on the great Americana Dollar. I recently got insurance thanks to Obama Care after loosing my insurance and becoming disabled in a accident in 2007, which almost resulted in the amputation of my legs. I set up appointment with Dr. Christopher Toupin, M.D. at the above facility. My paper work was processed quickly by his staff. I got in at the time my appointment was scheduled, His staff did the preliminary work, ie Temperature, Blood pressure, and oodles of questions. Dr. Christopher Toupin, came in and went over the questions and got into in depth explanations of each. He is professional, personable, polite and even has a sense of humor. OMG,! He's Human. I was surprised with his in depth questions and sincere concern and examination. It was a pleasurable and I look forward to having him as my personal physician. Thanks!

I have been to a lot of hospital in my life..recently moved her from San Diego, where there are…read morequite a few of excellent places you would want to go to get great care and medical treatments. (UCSD, Scripps, Cancer Center, Rady's and all the Kaiser facilities). My son got diagnosed with Crohns/Ulcerative Colitis at age 11, Husband has Non-Age Related Macular Degeneration....so I've been around.That being said..I took my 87 year old father, with COPD and a whole host of other health issues to Rancho Springs on a very (and I mean VERY) Sunday morning ER visit. I thought he had a UTI or another stroke from the way he was acting. We did wait a bit to get checked in....but from that moment on til the time he was discharged a week later I am profoundly impressed with the level of care they gave him. Dad had Sepsis and Pneumonia. Every single person from the ER Staff, Nurses, Doctors, CNA's, Food Service people, Respiratory, Physical therapist were AMAZING!! I cannot stress this enough. I have been in the service industry my whole life (I'm 60), I know great service when I see it. One of the key notes was the communication from the Nurses to me and my family, they were always available to talk to and ask questions, they even give you their phone number to call them and check up on your loved one. The Doctors were excellent too. Communication is vital in this field. Everyone was working together, very rare to see. Kindness, Professionalism and overall outstanding service seems to be rare now a days..but not here. Thank you Rancho Springs Surgery Tele 1 East! YOU ARE OUR EVERYDAY UNSUNG HERO'S! P.S. I am also very pleased with the follow up phone calls after we got discharged to check up on Dad. I truly appreciated each and everyone of you. Sandy, Franco's Daughter

I woke up early today with terrible chest pains and I was short of breath, so I have spent the last…read more6 hours in the Rancho Springs Emergency Room. I was having a lot more symptoms like being dizzy, blurred vision, slurring my speech and a few other things. In triage my BP was very high in the 190s and over another high number I believe in the 130s. My heart rate was extremely high too, so the triage nurse who was just the sweetest lady called out a stroke emergency. 2 amazing doctors and at least 5 nurses surrounded me on the gurney like a Nascar pit crew. They immediately put in an IV, injected me medication and took my blood several times; as well as an EKG. I was given 3 different MRI's and chest X-rays almost as soon as I came in. Everyone was so kind in MRI room. The lady who operated the MRI machine even prayed with me twice. I'd like to add that we had first gone to Inland Valley Hospital and they were horrible to us this morning. I told them I was have chest pains and stroke like symptoms. They did not even pull me up for triage hearing that and I had to wait at least 5 minutes. They did not call a stroke code and just pushed me back into some weird ER patient only waiting room for a little over an hour. There were at minimum 20 patients in weird little room complaining they'd been waiting over 3 hours after also being triage and saying there were only 2-3 nurses on duty. That's when I decided speak up and be my own advocate. I just got up and exited; telling the triage nurse on my way out that I was going to another hospital. Thank God that I did! Last thing I have to add is that my doctors are extremely competent and seen well educated on cardiac and stroke events, but they have the best bedside manner! They were so great at Rancho Springs that 1 of my doctors walked my husband over to get a coffee! Now that's great service!

This place is horrible !!!!!!!!!!!! The "receptionist " on the dental unit is rude as fuck…read more Imagine being in severe pain and you get greeted with nothing but rudeness ? Not even a hello or smile ?!! Like If you HATE your job and life then maybe do something about it instead of taking it out on people who are in need of help . I'm not even going to get into it about the dentist I saw that day .

This is going to be an ugly review, this place is bad news, I came here 2 years ago for a teeth…read morecleaning when I had my Medi- cal, and the dentist that I had there said I had 3 cavities, and I brush and floss religiously but I went ahead and believed them, so I made an appointment to get 2 fillings done at once and they gave me lidocaine and carbocaine to numb me and I had a seizure in 72 hours, they used the cheap stuff and I could of got that place in trouble for malpractice, because when I made my appointment with my other dentist that I usually go to and pay out of pocket said I didn't have any cavities. The staff still calls me to make appointment reminders to schedule for check ups for my daughter, and I will never never step in there, I can say this place is uncomfortable and I can safely say it's unsafe there, they are all racist, zero stars do not go here for bad quality

Bio identical Hormon Theropy is not for every one . Ryan Rowen is a very nice guy and good…read morelistener. I don't believe that he knows and have enough knowledge . he just work with trail and error . I was eight months there going conservative approach and saw many side effects . Each time that we change the dosage, another issue occur. From unwanted hair to skin texture to weight gain . So good luck. I hope it works for you guys and if it did not , don't feel bad . it's not worth all time and effort and money . My approach : work out strength and flexibility and walk daily Eat Perfect nutrition . For sleep problem ; Magnesium glycinate 400 mg every night. For vagina dryness get the right insert from your gynecologist and you'll never be dry . Sexual desire use Macca supplement

I was recently referred to this practice by another trusted physician and I am very pleased. I had…read moremany issues after having to change my health insurance, as most of my preferred specialists were unable to be retained with the new insurance. Temecula Medical made several adjustments to their schedule to get me in quickly as I have cancer and other serious health concerns that require immediate and uninterrupted monitoring and care. I initially saw Tatiana and she could not have been more pleasant or patient as she listened intently to my long list of ailments. At the end of the appointment it was most impressive to see she had not missed or neglected to note even one of the many issues I'd spoken about, the ten plus referrals I needed, and a list of the medial items I need to maintain my relative health. I was listened to, all of my concerns were addressed and all referrals submitted before a day had passed. Truly above and beyond care for this extremely complicated and difficult cancer patient. I think the whole office had the best energy. I also found the waiting room spacious and relaxing with the abundant windows and light. Everyone had a smile on their faces and they let me stay well into their lunch period so I could take my time signing the many releases for information and finish what was needed. I can't imagine why they don't have five stars as I'd happily refer them to my best friends if asked. Thank you to Tatiana and the rest of the staff who welcomed me and gave me the time I needed to do what was critical for my healthcare. I look forward to continuing to work with them. A trusted partner most definitely.

LOVED Dr. Coen and his Urgent Care - but, one day he was open and the next, closed, with no…read moreexplanation what so ever. When I phoned the office to ask about the 'Closed' sign on the surgery door, the lady said "no more business here", no other reason. Probably kept quiet about closing as if his patients had known he was leaving there would have been a riot. Dr. Coen's favorite pastime was flying and whenever I went to his surgery I'd jokingly ask, "You still here and not flying"? I should not have said this as now I imagine that he just got fed up dealing with people's ailments and thought, 'she's right', got into his plane and left. It was a joke Dr. Coen, please come back, we miss you ........

The staff is rude, unhelpful and when I got there they said "they weren't taking anymore insurance"…read morefor the day- whatever that means. They suggested the ER for my ear infection. I wouldn't recommended this place to anyone ever- would give 0 stars if possible

Dr. Gounder is amazing! Never have an issue with anything. He truly does care about my wellbeing,…read moreand he's always going above and beyond to make sure that I'm getting the right treatment. Definitely hard to find in my years with previous MD. The staff is amazing as well. I'm really happy that I found this place.

When looking for a primary care office I found Innovative Medical Group and they claimed to have…read moreholistic health practices. I had my initial appointment I was brought back and waited for 45-50 minutes before the PA came for my appointment. That's far too long of a wait time for a first visit. Nothing about the appointment or office was remotely holistic, it's all western medicine. I was told that I didn't have a co-pay, but turns out they were incorrect and now have a bill from them (just wish they wouldn't have lied to me about this.) The appointment wasn't even for a physical, it was only "establishing care" as they call it. I had x-rays done and I had a follow-up appointment scheduled, the x-rays came back normal so I cancelled the appointment because it seems that they are money grabbing and trying to schedule unnecessary appointments in order to bill insurance. In my experience most offices will have the Dr or PA call you with results, especially when they are normal. Save yourself the time and money and find a different primary care office. Please don't advertise as being a holistic Medical office when that's clearly not what your office does.

My son was transferred to Loma Linda from the Hemet ER, and from the moment we arrived, the staff…read moreprovided exceptional care. They were attentive, compassionate, and made sure he was closely monitored throughout his stay. Because his condition wasn't typical, they took every precaution to ensure he received the right treatment and was safe before being discharged. One thing that really stood out was how thorough the team was. They reached out to his endocrinologist, kept them informed, and worked together to make sure the proper steps were taken for his care. Knowing they were collaborating with his specialist gave me so much confidence that my son was receiving the best possible treatment. Although we were there for over 10 hours, I understood that the time was necessary to carefully monitor his condition. Throughout our visit, the doctors, nurses, and staff communicated clearly, explaining his condition, the tests they were performing, and what they were watching for. They never made us feel forgotten and always kept us informed. The staff also made sure my son was comfortable throughout the day by providing snacks, drinks, lunch, and even diapers and wipes so he had everything he needed while they continued to monitor him. Those thoughtful touches meant so much and showed how much they genuinely cared about his comfort and well-being. The room and overall environment helped cheer him up during what could have been a very stressful experience, and everyone treated him with such kindness, patience, and compassion. They cared not only for my son but also for me, making sure we were both comfortable throughout our stay. We left knowing my son had been thoroughly evaluated, treated appropriately, and discharged safely. He's doing so much better now, and I am incredibly grateful to the entire team for their professionalism, compassion, and dedication. Thank you for taking such wonderful care of my son and for making a difficult day so much easier for our family. We truly appreciate everything you did for us.

This review is an update for their incompetency and diabolical billing practices of their ER. We…read morehave never had a visit that we haven't been sitting and waiting for hours on end, even with a baby with a non-stop bleeding gash in his head that ended up needing 5 stitches. They had us sitting and waiting for a few hours. This last time I came by ambulance with my kid after a motor vehicle accident. I kept refusing treatment and said multiple times that I didn't need medical attention. I was never brought back, did not have any tests done, was not seen by anyone, yet I magically received a $2k bill from the attending doctor that evening. All I did was sit in the waiting room waiting for my kid for 5 hours, yet they "discharged" me with bogus brochures on what to do after a car accident. They didn't even submit it through my insurance and do you know why? Because I was never a patient on that day and did not fill out any paperwork nor get checked in with my info. Guess who else got a $2k bill? My kid. The one who was seen by the doctor, received scans and treatment. I'm going to let my attorney take care of it which they are advising to contest the bill, there are a bunch of crooks here! Don't come here if you can avoid it less you want to be saddled with a bill for services supposedly rendered that you didn't even receive!

When I lived in Oceanside, CA my Hometown for 33 years, On…read morean occasional Basis, I would be referred out to Tri-City Medical Center from my Primary Care Doctor to get two different Surgeries on my left leg due to I contracted a DVT in my left leg due to a Estrogen Medication that was recommended to me by my younger sister to make my Bones Stronger. My younger sister isn't a physician I didn't know the devastating impact her decision would have on my health at that time period. I decided to take this Estrogen Medication called Prempro for (one year and a half) then I stopped taking this Medication because this Prempro caused me to contract a severe DVT means a (Deep Venous Thrombosis) in my Left Leg. I contacted Dr. Richard Saxon who is a Certified Radiologist who specializes in the Stenting process of inserting Stents in both my Right and Left Groin Area inside my body. Dr. Richard Saxon performed this Stenting Surgical procedure for the First Time on my Left Leg. My Stenting Procedure was very successful. I was his First Recipient. Also the Tri-City Radiologist Group has an amazing collection of physicians who I had a few procedures done with Dr. Donald Ponec who had inserted a IVC Filter in my Left Iliac Vein to keep my vein open on a permanent basis to prevent any New Blood Clots from traveling up to my Heart . Also Dr. Justin Gooding performed a similar procedure on the same left leg and this procedure was very successful with excellent results. I wanted to say a big THANK YOU to these Doctors at Tri- City Medical Center.

I am writing this review because I hope hospital leadership will address concerns about my recent…read moreexperience. During my visit, I experienced excessive wait times, poor communication, lack of follow-up, staff behavior. What was most concerning was lack of communication. I understand that hospitals can be busy and that healthcare professionals work under significant pressure. However, patients and families deserve clear communication, respect, and timely care. In my case, I had to wait 3 days for an MRI after that their wasn't a care plan to follow up. I had to advocate for myself for proper treatment. I am sharing this feedback not simply to complain, but in the hope that management will review these concerns and take steps to improve the patient experience. I would appreciate having someone from leadership contact me to discuss this matter further. Thank you for your attention.

Recently l spent 6 days in the hospital for unar urinary…read more track infection. This stay was the best care i ever received at this facility. The Nurses were like Angels, treating me like i was a king. This was the best care I have ever received at a hospital.

This Hospitals social worker changed my wife's medical insurance without my consent since I'm her…read morepower of attorney and caregiver They had her sign some paperwork so they could get her into a community rehab facility that was not covered with her original policy. I'm checking with my attorneys for any legal advice. They took advantage of her disability after her stroke