1. Fall River Botanicals

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Idaho Springs, CO

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Fall River Botanicals

4.9 (9 reviews)
Open • 11:00 am - 6:00 pm

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The Soap Shop-Idaho Springs - Overview of the shop (#2)

The Soap Shop-Idaho Springs

4.4(79 reviews)
0.0 mi
•$$

A couple of years ago, I stopped into this shop and purchased a custom-scented hand lotion. I…read moreabsolutely loved it and couldn't wait for the next opportunity to come back and refill my container. Since I live about 1,500 miles away, I knew it would be a while before I had the chance. Fast forward to our trip a couple of weeks ago. The only reason we stopped in Idaho Springs was so I could refill my lotion. I grabbed a refill bottle, got in line with my 9-year-old son, and waited my turn. When I reached the register, I told the employee that I'd like to create a custom scent. The look of complete inconvenience on her face immediately caught me off guard. She asked, "Do you just want to come back later so I can check out these other customers?" I told her I understood they were busy and was happy to come back later. Before I walked away, though, she asked what scents I wanted, so I told her. I even mentioned that I'd bought the lotion a couple of years earlier, loved it, and had been looking forward to coming back just to refill it. She showed no interest whatsoever. She then told me she was out of one of the scents I wanted. Between her tone, the awkward interaction, and the other customers watching, I simply wanted to leave. I told her I had really been hoping for that particular scent and that I was no longer interested. By that point, she had already started helping other customers. Her only response was, "Next time." I grabbed my son and walked out. Throughout the entire interaction, I remained polite and patient. I never showed any frustration. As soon as we got outside, though, my son said, "I don't understand why that lady was so mean to you. She was all smiles and talking to the girl before you, but not you." After reading other reviews, I noticed some people suggested she doesn't care for children. I want to be clear that my son stood quietly beside me the entire time. He didn't touch a single item or do anything that would have contributed to the situation. I was genuinely disappointed because I had such fond memories of my first visit. I had been looking forward to returning for years, and unfortunately, this experience completely changed my impression of the shop.

Wonderful variety of soaps and superb customer service. We can't wait to get back to MS to try them…read moreout. Thanks for throwing in a few sample items.

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The Soap Shop-Idaho Springs - Inside

Inside

The Soap Shop-Idaho Springs
The Soap Shop-Idaho Springs

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cosmetics company store

cosmetics company store

4.7(6 reviews)
30.3 mi

Great selection of past season and overstock makeup and skincare products. They have a great…read moreselection of MAC items that my friend and I ended up stocking up on. They offer a 40% discount if you spend $100 or 50% off if you spend $200. This really makes your purchase a good deal if you combine with a friend. They also had some interesting products I hadn't seen before - definitely worth a look! Unfortunately one of the eyeshadow palettes my friend grabbed was placed in the wrong section of the shelf and she didn't notice until we got home. We called to see if we could come in first thing in the morning to exchange for the correct product (since it was not her fault the product was sitting behind the palette sample she looked at in the store) and the person on the phone said "as per store policy no exchanges can be made on final sale items." The item was not a final sale item but apparently was made as such when we bundled our purchases together for the 40% off. Moral of the story? Check the product before you leave the store! Or better yet before you pay for the purchase!

I went in to just look, but I got so excited when I saw the prices! They carry MAC, Too Faced,…read moreEstee Lauder, Clinique, and more. The staff is so knowledgeable! Rebecca was so patient and kind and extremely helpful. I was in the store a good 2 hours, asking all types of questions, and Rebecca was able to answer each one. I wish I lived closer, to shop on a regular basis. I had so much fun!! I'm so happy to have discovered these discounted prices on all kinds of beauty products. Thank you Rebecca and The Cosmetic Company!!

Fall River Botanicals - cosmetics - Updated October 2026

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