it was so so they didn't have all the things that I right they would. but the shop is clean and organized and the staff are very friendly

Haley was very helpful in finding additional products to add to my routine! I enjoy the freebies and samples and all of the helpful tips!

After my first and LAST visit, I felt scammed. The employee took me around the well-organized store to show me a bunch of products and was able to sell me on one of them. She made a weird comment about them not having an Amazon storefront, so basically I should never buy online because it isn't their product. Well, it's not like they sell only store-brand products so I'm not even sure what that means here, but I do know that when I went home and checked online to read more about the product I purchased, The Face Shop had a $17 markup on the EXACT same product I could get from Amazon. Not The Face Shop brand product, something that is purchased from a vendor that is not exclusive to the store, so the employee clearly didn't want me to find cheaper options online. Even worse, their store policy is only credit for returns. They got me once but I will never return or recommend it to anyone. I wouldn't even bother getting a store credit because everything is so marked up, it's just a loss. Find what you like in this store, write it down, and then find the ACTUAL pricing online (Amazon or otherwise). As I said, many of these products are not exclusive to this brand and I feel like the employee was intentionally dishonest in advising me to not look elsewhere, so any review responses the company has about this saying otherwise is a lie. Buyer beware. read more

Hailey was wonderful and gave me great recommendations for my particular skin type!!!!

Wonderful selection of high quality Korean skincare products. The associate was super helpful and showed me around, trying products out on my hand to demonstrate. The products aren't cheap, but they're reasonable, especially being of such good quality. I am using a new line on my face and my skin feels so supple and moisturized without getting irritated. Highly recommend! read more

Hailey was awesome she was super helpful and knowledgeable about the skin care ! I love this shop and it's so beautiful and clean when we go in ! read more

Haley is the best lady I love all the products korean skin care are the best for me I love to shop here read more

Amazing! Very cute store and super informative. Very easy to navigate! Thank you Vinny!

One of my top favorite places to get some Korean products. Known for a lot of Korean celebrity endorsement and effective face serums, they also have a small makeup line consisting of lipsticks and loose concealers. Their Dr Belmeur is pretty good, lots of great reviews. I love their face masks and their serums, lots of options to choose from, all made from natural products. Love the new mineral SPF line, and the good smelling cute hand lotion in a cactus jar. Really great promotions often go on here, when you make a purchase don't forget to ask them for some samples. read more

The Face Shop - Skin Care Near Me - Aurora, Colorado

Love this store. I bought products for my acne and I am amazed. It's a bit pricey but it's worth the money. read more

The Face Shop - Skin Care Near Me - Aurora, Colorado

I think I've been to a Face Shop many years ago in another country and was excited to learn that one of these existed so close to home. I had some time to kill after an appointment, so finally decided to stop in. Such a clean, bright, adorable store filled with a ton of Korean beauty products - a lot of brands I had never heard of. It was midday on a Thursday, so it was quiet inside. I was immediately greeted by Stasia (sorry if I spelled that wrong) who offered a tour of the store. This was a nice touch and she walked me around the perimeter showing me where to find the masks, moisturizers, cleansers, sleep packs, and everything else you could possibly slather on your face. She recommended ones specifically for my skin type and I gladly took her advice on some chia seed cleanser for this oily mug and a moisturizing sleep mask (which made my face velvety smooth last night, btw) just because. Love that this little kbeauty haven is around and their prices are decent. A lot of items around $10-20, but also a few high-end items with equally high-end price tags. I will say I checked for reviews on my goodies online when I got home and found them for a few $ cheaper on Amazon.. so, just fyi. Overall, it's a nice place if you're into doing everything you can to knock a few years off your face. Hi, I'm one of those people. Let's be real, you definitely want to trust Koreans when it comes to skincare. Give me all of your beauty secrets in pretty little packages immediately. read more

I was having such a bad day so I decided to visit The Face Shop and i had the best time! Alexia helped me and she really made learning about skincare fun. She was so knowledgeable on the ingredients and helped me fill missing spots in my skincare routine. I'll definitely come back for her service alone! read more

I went in for the first time and the employees were absolutely amazing! They were very friendly and really cared about what I needed for my face and what was most compatible for me. 100% would go again and I recommend everybody come here for some facial advice! read more

I've been shopping here for 2 years now and have never been disappointed with the products and the service! The products are natural and not harsh on my skin at all. I've had bought a variety of different products here such as: face masks, toners, hair serums, bb cream, travel size products, brushes, and make up! It's amazing how many products the face shop has and I'm always feeling SO beautiful when I leave. Especially with products that are so good for me. Super shout out to Sung and Caitlin for being SO personable and kind during my entire visit. Both were more than willing to help me with any question I had. Especially the honesty of what products were best for my skin type instead of just selling me wHatEveR. I seriously recommend all my ladies and gents who are looking into taking care of their face and feeling beautiful to come. You'll never be disappointed with the products and your experience! read more

The Face Shop - Look how cute the ship is and some products I got - Skin Care Near Me - Aurora, Colorado

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Always such a great experience. I've never disliked a product that I've picked up here. Today they helped me find an affordable sunscreen that worked with my existing skincare routine/problem areas. read more

The Face Shop - Sunscreen - Skin Care Near Me - Aurora, Colorado

amazing customer service!! constantly checking in on us and informing us on products. also very beautiful employees :)

i take it all back. i once raved about this place. you cannot trust a company that sells skin care without a licensed esthetician around to educate the consumer. very disappointed that these locations sell their employees as professionals. nothing against the sales associates in the least. however, the woman who runs the stores now is not nearly as qualified as the lady who was managing before. bummed out big time. read more

The Face Shop - i'm thrilled with all these products! - Skin Care Near Me - Aurora, Colorado

The workers were so helpful at helping me find a good face routine for my oily skin. I got to spin a wheel to win a free item, and over all it was a really great experience. It's been a few weeks since using my products and I love how soft and dewy my skin looks read more

Oh my Korean Jesus-- BEST. SERVICE. EVER! As soon as I walked through the door, I had a temporary boyfrie-- I mean consultant to walk, talk, hold and comfort me on all things beautiful and right for me. Chris was that guy, and made my experience wonderful! The shop is small, but massive. All Asian products, everything I could ever dream of. Nothing that tests on animals and all organic products made from fine ingredients. I was so happy, made a large purchase. Chris literally was with me the whole time I was browsing the beauty store. He offered to rest in face masks, face wash, lotions, blush etc., he did it all. First time customers get samples and also if you purchase over 100$, you get to spin the wheel! I don't know if it'll be a permanent deal, but this shop has won my heart over. Totally forgot my woes lol. Great shop: I purchased : Two large face marks that promote brightening for the face, facial sponge, cherry blossom hair mist, a cushion hair brush and more more more. read more

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Huge fan of the face shop and all of their products! So glad we have a location in Colorado!!! :D read more

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I love The Face Shop and really love their oil cleansers, sheet masks, and face peeling products, however lately I haven't gone in because I would like an opportunity to browse and explore the store without being interrupted. I understand it is the sales persons job to ask questions, and to sell the products, but it get to a point where it becomes a bit intrusive and irritating. The product here is obviously high quality and very good, so I am confident people will buy it without the sales person constantly interrupting the customer. I will continue supporting the business because their products are great but I think the sales people and management should have a change in mindset in regards to their sales tactics. read more

What a wonderful spot with so many options. The customer service from Amka was so helpful too! My husband loves the Jeju scrub, I love everything here lol. read more

I have been visiting this location of The Face Shop since 2013 or 2014 and I have never had a bad experience here. The employees are always super helpful and nice. I always leave with an abundance of skincare products (they have such a wide array of products you're bound to find something that will suit your skincare needs). Also they throw a TON of samples into your bag with your purchase and when you spend over 50 dollars you get to spin a wheel for a free gift. If I lived closer I would be here much more frequently! read more

I shop here quite a bit for my skincare needs. Sung has always been really helpful and answers all of my questions. He makes great recommendations for my skin type as well. Everyone from the owner to her staff are excellent. You cant beat the products, they are all amazing. My skin has never looked better. Thank you Sung and all of the Face Shop staff. You all are the best. read more

I've been curious about this place for a long time and finally went in this weekend. There was a steady stream of customers coming and going. The products are all very interesting and easy to learn about - little cards with product details in front of testers - as well as test! I wanted to peruse and get a feel for all their products, since there are so many, and ask questions afterwards but kept getting interrupted by "eager to help" sales women who work here. I understand there's a lot to learn from the sales people who are all trained to understand all their products but there's also a way to sell successfully while respecting someone's personal space and reading their body language. Getting ambushed near the door, being followed up with by a second sales person halfway into the store and having the first sales woman circle back to me 5 minutes later is intrusive and ruins the customer's ability to process their experience with your products. I'm not buying a sales person, I'm trying to buy your products. **spoiler alert : I bought 3 products and look forward to using them** read more

The girls are so helpful and the store is super organized! The store is extremely cute and a wonderful place to visit. There is restrooms and testers! read more

I'm pleased to be able to update and improve my review. I visited again today, reluctantly, and I found the customer service to have improved greatly. We were greeted warmly but without the awkward pushiness I've experienced in my prior visits. I was allowed to walk around and check out products without feeling like they were hovering like hawks. When I asked a question they were receptive and happy to help. I've gotta say, I'm glad I went back. read more

My fav brand of Korean skin care. It's affordable and works very well for my skin. The staff is very helpful.

Love this place. Service is always great. They have great products, they give samples, give good advice and when I last went they had their Simpson's branded products. Couldn't help but to stock up on those. Store is clean, although the front area can be crowded when it's busy. read more

YASSSSSSS GAWWWWD. yall dont even know... aka: nice knowing you nordstroms counter, see you again NEVER. now I can get some snail slime facemask and red ginseng sparklepoofmagic cream at about the same price as I'd pay in duty free. sold! but for real, dont be intimidated by the korean beauty product scene - in no time its gonna be HUGE (and most likely stupidly expensive). face shop products are really solid, do what they say, cheaper than a lot of drugstore brands, and make you feel glamorous. even when you are in your granny panties eating ice cream from the carton. dat mask tho! hydration sensation. bonus: slap on a mask and freak out your roommate! fun times all around. read more

This place rocks! Very cool looking store there are face shops all over the world! Great Korean skincare . Tons of sheet masks . The staff are very friendly. Oh and the free samples you leave with rock!!! If your into kbeauty or skincare in general this is a place you must visit! read more

The Face Shop - Inside of the face shop - Skin Care Near Me - Aurora, Colorado

I was so happy to know that there was a Faceshop store here in Colorado and I've been going to this location about once every 6 months to a year~ As soon as you walk into the store the staff members greet you and ask you if you need any help. They are all very knowledgeable about their products and were really great about suggesting products to me based on what I was looking for. One of the workers assured me that they are 'not' paid on commission so I didn't have to feel pressured about who was helping me with what. I got to roam around the store with no uncomfortable pressure to buy a product. I felt like a kid in a candy store~ I bought a good amount of products and got to take home some free samples. Faceshop is faceshop; their products are always awesome so I always love it when I could make the trip to Aurora and the staff members there always make the experience all the more better~ read more

My absolute favorite place for skincare. Everyone is so helpful and they always have great suggestions. I've been going here for years and 99% of my skincare regimen is from here. I always get compliments on my skin :) never going anywhere else! read more

I recently fell in love with this store. Their face products are incredible and have helped with clearing my skin. I had the pleasure of having Audria help me on two occasions, and she provided wonderful advice and aided in picking out products that I now love. She was so kind and not only talked about skin care, but we had lovely conversations. Stasia was also wonderful and helpful. 10/10 for service and skin care! read more

We usually have a very easy enjoyable time shopping here. However the staff and customer service we had at our recent visit was extremely rude and unprofessional. They were pushy with sales and made the checkout process extremely confusing. The assistant manager was bossy and demeaning towards her staff and basically humiliated her in front of the customers. They advertised sales that weren't even applied and was not accommodating when we asked why we were charged what we were charged. It's a shame to see this business go to terrible management. Will likely not be returning until the staff changes. read more

We came here twice already and today we were helped by Sung, he is super helpful, he understand that we didn't want to invest in a complete set, he recommended us the many travel size complete set of cleanser, toner, moisturizer, and lotion. Definitely worth coming back again! Everyone here is super attentive and nice. read more

I came in today and got 10 masks but did not get my 2 free masks. I realize after I got home. I think they don't give it to you unless you mention. Would recommend to check before you leave and ask about it. read more

This place is absolutely my favorite hands down. The staff is always amazingly friendly and helpful. Today was probably like my fifth time going into the store and I needed to purchase some rice bran face wash. I have used this previously and it worked wonders for me! My mom also tried it out a few times and she loved it too. It's very suitable for all skin types. It leaves such a clean feeling afterwards! I also love it because it exfoliates your skin and is not too rough/harsh. I took my boyfriend with me and immediately when we got into the store, we had to run over to those Simpsons face masks! They were too adorable to pass by. I also leave the Face Shop spending no less than $50. Not only are you able to spin their cool prize wheel that includes nail polish, lip glosses, face masks, eyeshadow and more, but you always finding yourself wanting to try more and more stuff from them. This place has the best Korean beauty products you can find in Colorado! read more

The Face Shop - Simpson's collection, how cute! - Skin Care Near Me - Aurora, Colorado

Love this place! Went in and was helped right away! Got alot of stuff i thought i didnt need and the products are amazing 10/10 would recommend! read more

it was good service and she was very friendly. she helped me out a lot. i really like their rice water cleansing oil. they also were giving out face masks. their face masks are also very nourishing. read more