This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

There are lots of good things to say about the hotel. The staff is friendly and helpful. The rooms…read moreare in great shape. Didn't feel totally secure standing in the tub but I am almost 80 Breakfast was typical and well watched over. My only complaint was that the only elevator was out of service and still is.

Don't use Bookonline or any third parties, book through the D! Noah was at the front desk and was…read moreamazing- he helped me to use a very old gift card from a family member and got us a room upgrade. So excited for our stay!

Hotel is on beautiful Mt. Holyoke campus. Rooms are comfortable and homey, overall the facility is…read moreattractive and welcoming. Visited during summer months so we did not get the complimentary breakfast as school was not in session, though complimentary coffee and tea were available. Hotel is a five minute walk to a small shopping center and a few restaurants.

I am a Mt. Holyoke alumna and my mother recently hosted my baby shower at Willits-Hallowell. I was…read moreso impressed with how beautifully it was decorated. The tables looked pretty with white table cloths and baby blue napkins, they had adorable stuffed animal decorations on the buffet and a pretty wooden rocking chair for me to sit in near the windows when it was time for the games. I had assumed my mother had provided all those props and decorations, but she said Willits provided everything! I thought that was pretty impressive. They even provided a microphone for the games. The food was delicious. We did a breakfast buffet. Since I am vegan, Willits made me my own vegan entree without hesitation (my mother let them know in advance.) Normally, when traditional restaurants make me a vegan option, it's not that great. But Willits made me a really delicious tofu scramble, and I was happily surprised by how good it was. My mother told me that Jennifer, Assistant Director of Conference and Event Services at Willits, was extremely helpful and stayed in contact with her throughout the planning. We also had my bridal shower there ten years prior, so it felt really special to have my baby shower there, too. It's a beautiful venue. Not to mention, one whole wall is glass and overlooks the gorgeous lake and campus. Thank you, Willits, for providing such a beautiful space for a memory we will cherish.

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

Very nice hotel that was clean and offered free breakfast. The hot breakfast was good and they…read moreoffered something different each morning. The coffee was just ok but I was happy to have it. The room was spacious and clean with a full kitchen that had everything you could need. The bed was comfortable and quiet except for one night around 2am when loud music started blaring from room 214 below me. Front desk didn't seem to be able to do much about it. When it snowed the parking lot was cleared off well and seemed to be centrally located to a lot of things. There is a sketchy Walmart across the street if you really need some things but I was warned to stay away from it.

I had been at the Hotel Northampton before and loved it. I thought it would be the perfect place…read moreto celebrate 35 years of marriage with my wife. It turned out I was mistaken. We expected to be in the main building and were disappointed to be placed in the Gothic Garden out building. The first room we were in had a broken air conditioner and the temperature of the room was 78. After speaking to the staff a man in a suit with a walkie talkie came over. He tried but failed to open a window and poked at something on the air conditioner unit. Nothing changed and about 3 hours later, I went to the main building to report it. Amazingly, they had a room upstairs. The air conditioner worked in this room, however it was fighting with the 78 degree temperature and went on for 20 minutes then off for 20 minutes repeating this cycle all night. It would have been ok if it didn't sound like a jet engine at the foot of the bed. And the mattress was so pillowy that you couldn't move once on it. Neither my wife nor I slept and not for a good reason. When I checked out, I mentioned the discomfort and noise and the staff only wanted to know if I wanted my receipt on paper or by email. Highly disappointing and expensive mistake.

The hotel was fine, the restaurant was not. Ive had good meals there in the past but, perhaps…read morebecause they are between managers, dinner was pretty sad. The Tuscan Salad was missing several ingredients mentioned in the menu, included rotten pieces of lettuce, and was overladen with roasted garlic cloves. (After the first 5 or so I opted out of the remaining 10.) The balsamic dressing was way too sweet. I only got it because they were out of the one i wanted - they were out of a lot of dishes. My dining companion noted that his food wasn't very warm, the carrots were inedible, and did I mention it took a long time for our food to come even though there were hardly any other diners ? Finally, we had a lemon cream cake for dessert that was almost painfully sweet.

Pro - location. Northampton is a great little town…read more Also, the front desk staff is extremely friendly and is doing their best to go above and beyond. But, I had to knock off a star because the Wifi in the rooms doesn't work. This is a massive disappointment for what is supposed to be a modern hotel. As is the case with technical things, I assumed it was a me problem. The friendly front desk staff explained that the public WiFi works fine but the guest Wifi is problematic. This means that after driving for 2 hours and arriving hangry and with hours worth of work to do, I have to sit in the lobby to get anything done. It is challenging to focus because there are other groups here talking. I am loyal to the Marriott brand and have the gold lifetime elite to prove it, but I don't think I will stay in this hotel again. After a day of work, I want to be able to settle in my room, order some food, take my bra off, and do the work I need to do to get ready for the next day. So I must say, this is a huge disappointment.

Very clean and well organized, disability friendly hotel. Decent parking and friendly people…read more Breakfast was ok with very good coffee and a number of options hot and cold. They have wine and beer for sale. Neither selection is great but duckhorn reds are a strong option. No IPAs for beer and that's disappointing. Wifi was also disappointing and the TV was very strange, rebooting several times before we could watch anything. Hot water seemed limited when we were there but perhaps they were booked up and we were all using it at once? We enjoyed our stay and will return.

Friendly servers from cashier to waiters. Food was typical Shake Shack food which I enjoy. The…read moreonion rings that my brother shared with me were crispy on the outside but tender inside -- yum! At the end of the meal, server came to ask if we needed boxes for leftovers and refilled my soda. I didn't know they give free refills.

Beautiful spaces. Had a restful stay and breakfast was fresh and delicious. Recommend!read more

Marcus Was very nice! He was welcoming and very helpful! Thank you Marcus! The entire staff was…read morewonderful, Marcus just stood out to me because he was very nice.

An excellent choice for our third night in Massachusetts. Hampton inn is the home of Hilton…read moreHeavenly Beds. I expect that and get it. Quiet room and a guest laundry on site on our floor. So easy to take care of business while we are here. We are prob going back to the Brimfield antique show tomorrow, long day, we may come back for another night. We ll see. Update The night went well. The included breakfast was nice but not hot and no microwave. The coffee was light roast So I ll be at Starbucks next. So a 8 out of 10.

This is a decent hotel for a casual trip to a Casino, but for a business conference, it was kind of…read morea let down. The hotel room didn't have a desk so I made a makeshift desk with the chair and an ironing board. I'm like the MacGruber of business travel. The pillows were actually decent and the room was nice too. The bed was comfortable and the guest bath had nice toiletries and a nice decor. It's way more expensive for a room than it should be considering the amenities at the casino. There's a sports bar that was huge and they also have an outdoor courtyard for watching sports (and other stuff too I'd imagine). Terry Bradshaw's head is even bigger on that TV. A lot of the restaurants are closed during certain weekdays, but the Italian pizza place/restaurant across the street was amazing. Go there for sure!

As a Floridian, I did not know a casino existed in the middle of Massachusetts. We stayed one night…read morein the king suite and it was a great room! I loved the decor and space. I also felt very clean in the room- no carpet (yay!). I also love that the casino is non-smoking. A few things that fell short of 5 stars- there is a place for valet parking- but no valet parking. On one side of the casino the ATM machines weren't working so we had to go to the complete other side. I loved the huge shower- and it was equipped with soap/shampoo/conditioner, but there was no shelf to put your own toiletries on.