Spent two nights here. The desk at check in asked if we wanted housekeeping services on the next day and we asked that the room be cleaned . Housekeeping never came on the second day. When we called they said sorry. they are gone for the day. Disappointing! read more

Very well run. Friendly staffs, clean room and great breakfast buffet. Great location as well

Our experience here was very comfortable and pleasant. Staff was kind, helpful, friendly, and accommodating. The maintenance person took care with cleaning the spa, the hot tub hit the spot manager was sweet, friendly and greeted with a smile. Kitchen person kept food area pristine, food was hot and fresh. Coffee and tea 24/7 always hot. Housekeepers were friendly and patient, we were 10min late checking out and still they were super cool. Entire hotel was very clean, comfy beds, cute Christmas tree up with names of staff (very thoughtful). Clean foyer with new furniture, TV's in the waiting areas as well. Foyer bathrooms were spotless with personal toiletries if you need them. Will be back if we find ourselves in the area again read more

Hampton Inn Sturbridge - Hotels Near Me - Sturbridge, Massachusetts

Nice front desk man. When music next door was loud he immediately addressed it. Music stopped. Pool was working...bummer read more

Great hotel and property. Everyone is really nice. Robert at the front desk was very polite and helpful. Breakfast is good. Everyone is very nice and friendly. Will come back again if in the area. read more

Hampton Inn Sturbridge - Breakfast is good - Hotels Near Me - Sturbridge, Massachusetts

The rooms were clean but the pool was a disappointment. The hot tub was cold. We asked if it could be turned up. We were told a couple of times that they could but they never did. read more

It's fine. A typical Hampton Inn. This was under construction so it was a little grimy. Room was clean and comfortable, staff was generally pleasant, and the breakfast had a lot of cold options and a couple of hot options as well. read more

The hotel was not one of the newer Hampton Inn's so it had a bit of a grimy feel but I thought was clean. I was traveling on business and woke up with bug bites on the back of my neck and my hand but worst of all, I had a spider bite on my toe which swelled and itched horribly. As I was traveling on business, I had to deal with the effects until I returned home late that night. Reported it and left a message with the general manager who has yet to return my call or send me a note of concern. Would not recommend nor ever go back..... read more

If you need handicapped accommodations don't expect to get them here. Other than rails surrounding the toilet, the restroom isn't appropriate for elderly or disabled individuals. Housekeeping services were nonexistent! I went to the front desk and was told cleaning services must be requested 24 hours in advance. It's difficult to wait 24 hours for clean towel, toilet paper and toiletries. I have never stayed at a HI with such a lack of customer service. Do better! read more

My husband and myself have spent a week here it's a really nice place to stay. Staff is friendly. The morning breakfast every day is good. Some things still need to be fixed like lightning and having guest laundry on every floor. But all in all it is worth the stay read more

If zero stars was an option this would not get one star I had to use my Hilton diamond access to customer service to resolve a simple issue that could have been solved at the front desk. I will be sure not to stay here for the next four years while my child attends a neighboring college. Hilton Honors 5 stars. Hampton Inn Sturbridge, MA..... stay away. read more

I stay at a lot of HAMPTON Inns for Corporate travel. This one either needs a renovation or they need to sell to a lower brand. On the plus side, my room was only $95! On the minus side, it was totally a $95 room. Very tired and worn looking. The location is convenient and easy to find. Nothing bad happened, it's just not up to the brand name. read more

I stayed here overnight. It was nice and quiet, plenty of hot water. Plenty of towels and washcloths.They offered a complementary breakfast in the morning that was pretty good. Got 2 bottles of water and cookies when we checked in. My complaint - my pillow is way too soft so I actually didn't sleep at all because I couldn't get comfortable. The chair smelled like wet dog. I tried sitting there to use my tablet, but the smell was so bad I had to move. The rest of the room also had a smell about it. They need to clean the furniture just a little bit better. There was no microwave or refrigerator in room #226 The shower was also in need of a cleaning as you will see from my pictures. I have no idea what was all over the shower wall. The towel shelf also needed a dusting. I picked a towel off of it, and the bottom was covered in dust where it had touched the shelves. Now my biggest complaint is I spent half the evening trying to log onto the internet. When I finally did get on, it wasn't a secured server. You would think with the money I spent for this room I would have got better, but this room just sucked. Need to give it a good cleaning, not the hurried job it got. Not staying here again. read more

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Coming into the room one of the first things one notices is that its roomy and clean. However, the bathroom door in room 318 will lock you out if you close the door and the beds they should have been rotated awhile ago or replaced as they now are worn out and provides no support read more

Acceptable if the Publick House is unavailable. We had to wait 45 minutes for our room AFTER checkin time. We were finally given a handicap room (which we didn't need) and the vanity in the bathroom was almost too small to put our bathroom toiletries. read more

Stay here for all my Massachusetts beer trips. Have always enjoyed my time here. Friendly staff, clean rooms, and many amenities. The gym is small but has what you need. Breakfast buffet in morning is included and is very good. Eggs, a meat, usually a potato or French toast, cereal, pastries, waffle machine and juice machine will keep you full for the day. I'll be staying here again. read more

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My house is being repaired due to a flood. I stayed at the Hampton Inn, in Sturbridge,MA and was treated amazingly. The accommodated my kids, my mother and myself as best as they could. I stayed for close to 4 months. I was able to meet a variety of staff that are willing to help or provide anything they can. The kitchen staff treat you like family. With a variety of items for breakfast that alternate daily. The front desk associates are available 24/7 with any questions and are more than willing to help at all time. Maintenance maintains the property to the highest standards. This location is newly remodeled. Upon meeting the manager he was able to show me the upgrades that are already provided within the hotel. The indoor pool includes a hot tub that is well maintained. Overall I am grateful to have had them work with us during our stay and provide an exceptional exceptional experience all around! Thank you! read more

Wonderful Stay, highly recommended!! My room was spotless and nicely updated, but beyond that the staff has been incredible. I want to give a special shout out to Harry at the front desk who has been so incredibly accommodating! A+ stay read more

Pros: clean, free coffee in lobby, good parking, good location, fridge, microwave and coffee maker in the room. Cons: identical artwork in room, lackluster info when checking in, highway a little loud, no window sheers, and worst continental breakfast I've had in awhile. Overall, nice hotel and I do recommend it, but attention to detail is missing. I have worked in a hotel though and may notice it more than others. read more

Hampton Inn Sturbridge - Identical artwork in room - Hotels Near Me - Sturbridge, Massachusetts

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This hotel is pretty dated! Needs a bit of a makeover. I like be Hampton inns and this was pretty dingy. Room smelled funny and no standard amenities like a refrigerator but we had a cooler and managed. The pool seems updated but very odd that the stone on the pool deck is the same stone on the bottom. I stepped on many loose rocks and gravel at the bottom of the pool and my son actually had a sharp rock stick into his foot and today is complaining that it hurts. Exercise room had used cups in the machine and due to covid 19 I felt this did not set the example that they were keeping things completely clean. Room was clean though and for me that was the most important part. We do wish we went to the Publick House instead as it was the same amount of money. read more

I am local to the area and found myself in need of emergency accommodations last week due to a prolonged power outage in town. My partner and I had funeral services to attend to during the week and we needed a place to shower and get prepare ourselves for such. I'll spare you the novel that could be written about our 48-hour experience in this "hotel" and give you the basics: Staff interactions: 1) Twice was left waiting at front desk for several minutes only to have someone to emerge from the office without acknowledgement of wait. No masks worn by any employee I came into contact with. 2) Called to request a 2pm late checkout due to personal reasons and was immediately cut off with "no, its at 1pm" before I finished my sentence. 3) Disturbed by housekeeping 30 minutes prior to previously confirmed checkout time - clearly there is a gap in communication between front office and housekeeping departments. Cleanliness Issues: 1) The entire guest room reflected that it certainly had not been inspected after being serviced. Toilet seat was up, hair found in shower. 2) Hair clip from previous guest found under couch 3) Paper trash found in corner of room by window; old room key found on floor by wastebin 4) Oily smudges on both nightstands 5) Sheer window curtains missing entirely 6) Entire room/public spaces were poorly vacuumed (or debatably vacuumed at all to be honest) Considering the country is still in the middle of a barely-controlled pandemic, it seems flat out irresponsible of hotel management to allow their product to be sold in this state. I brought my concerns to the front desk with a modest request for a 20% discount off my stay for the inconveniences and potential exposure to God-knows-what and was told that they didn't have the authority to do so and the GM would be contacted. 10 minutes later I was told by the desk agent that "15% was the best he could do" and that "he'd do it later and email me". 5 days post-checkout and no contact from hotel, and a full charge to my credit card. Called the hotel today, managed to get the GM on the phone (likely because he answered at the desk) and received a "we were in an emergency, there was a tornado" (no we weren't, no there wasn't) as a response to my cleanliness concerns. Additionally, he told me he would "give me his job" and "wouldn't be here if he could collect unemployment" - then snappily told me he would put in my discount (which obviously hadn't been taken care of as promised days earlier) and that he had people to check in, before hanging up. After that interaction, it's very clear to me why my minimal interactions with employees were sub-par, and why the hotel is disgustingly dirty. Simply: no one cares. Do yourself a favor and do not stay here. There are plenty of comparable alternatives in the area, and if you can't find one of those, choose an AirBnB. Save yourself the headache and potential exposure to COVID-19 or worse. read more

We will choose another hotel when we return to the area. This hotel has issues with customer service and following through with guarantees. The pool is over chlorinated and causes eye irritation and you can even feel it in the lobby. If you offer a guarantee, you make good on it. They didn't. read more

This was THE worst Hilton stay I have ever experienced!!! The room they gave us had a fridge that made this loud buzzing sound and the toilet was plugged--EWWW! Then they gave us a room "across the hall" but it was at the other end of the property! Their third attempt was somewhat better, except for the dead TV remote, hair in the bathroom, the room had a strong smell of cigarette smoke (in a "non-smoking" room?!?), and oh--another clogged toilet! I know we didn't pay much for the room but come on, people! You HAVE to do better than this! :-( read more

I gotta say this place was a terrible hotel... Our room had a clogged shower drain, towels that smelled like damp ass. (Used towels) The elevator got stuck and tried going up with the doors open, we used the bathroom and the toilet wouldn't stop flushing after using it at 3am. You can hear the sound of the toilet from down the hall. They made us move all of our stuff to the new room, and charged us full price. I flipped out after finding out they will charge the full price after all of that. The building itself was poorly maintained, first floor smelled like smoke. I mean come on these are easy fixes. I've stayed in way tougher areas, and have had a better atmosphere. For a more, or less wealthier than average area this hotel was a dump. read more

The receptionist pretended to look for an accessible room and obviously lied that 'tonight we don't have one' after on the phone someone said we need to do it through the website. Room stinks from cigarettes or something 'else'. Tv freezes and no signal appears Do yourself a favor and look for another place. There are plenty. read more

I am changing my review on this hotel to a much more favorable one. The reason being is that my initial scathing review of management was properly addressed by Hilton corporate and Mary at Hampton Inn. I was credited back $130 to my visa for the one night stay I didn't use and that makes me very satisfied and appreciative. Now I can review the hotel on its positive merits which include great staff, cleanliness, location to surrounding area of Sturbridge and safety of hotel property. Thank you again for resolving this issue. read more

It's a Hampton inn folks. I don't want to stay anywhere else. They're just the best. This one has Teddy G's down the street for food. I can always count on Hampton inn for a good night's sleep and a great start in the morning. read more

Recently stayed at the Hampton Inn in Sturbridge, Mass. after Brimfield Antique Show. As it was last minute ( rooms were still available though) they quoted us an inflated price that they did not honor. Once home we saw that they charged us more than the inflated price. Phone calls did not help, we were told the person at the desk was not authorized to give us the price we were given. On top of that the room was not clean...the bathtub was filthy and room smelled! read more

We had a small house fire, and needed to stay here.. I was very concerned about the cost of the room because my insurance agent had made a few comments about costs.. I explained this to Harry, who says he is part owner, and he reassured me not to worry, he would take care of the bill for us.. We were put in a room that smelled like sewer. At first we thought it was from the water department down the rd during days of humidity permeating the area.. however we soon realized that the room 215 was smelling like sewer because of the sewer stacks on the building over the pool area were in direct line with our window and not above roofline. So we moved across the hall to a much cleaner smelling room.. however We never got but 2 maids at two different days to vacuum or refresh towels.. On 3 occasions I had seen Harry when bringing my dirty towels and refuse bins downstairs.. where again he inquired about our fire and what was happening with getting back into our home.. each time reassuring me that he was going to help lower the cost of our bill... I soon realized that he was saying he would help us only to keep us there, so he could stack up the bill.. when I saw him a 3rd time I asked him to please show me the bill, and he said he would have it for me on the following day.. that never happened.. we tried calling him several times and we were always being told he was not there.. during our stay, several guests were not wearing masks, employees were not wearing masks, and when I first enquired about the policies regarding out of state guests and the covid paperwork needed for traveling into our State showing they were covid free, I was told by a Harry that it was the honor system, they were nor asking for papers from their out of state guests.. We finally decided we had enough.. no one was concerned with social distancing, guests were walking around maskless, the lack of maid service.. it all began to become very uncomfortable and unsafe.. did I forget to mention the 12 Harley cycles with their humans partying without masks in front of the hotel? To make a long story short, After check out, not only did Harry not lower our bill as promised, but he raised it! Pretty good for zero maid service.. But what made it worse, I confronted the desk, was told Harry was not available after he answered the phone just minutes before I decided to park my ass in the lobby and wait for him to be a man of his word.. He was in the office the whole time, and when I went to approach him, he excused himself.. The place is old, smelly, dirty, and covid concerns should be high on your list. Never again.. in the end, did we get that discount? Not really. Not anything below what you can get right now if you go to trulia.com. Our first 4 nights the cost was 82.and change without taxes.. on our move across the hall, the bill rose to over 120 plus's change and no tax.. the room was no different than the first room.. accept we didn't have to request a refrigerator and microwave.. but when you have to bring your own clorox wipes and a wastebasket , you better realize sooner than we did that room service is not available.. though honestly.. why would you want a maid touching your things with no covid protection on. read more

We were heading home and had a few rough experiences with hotels coming down from Maine and NH. We needed rest so stopped at the Hampton Inn on Main St, Sturbridge, MA. LOVED this place. Great from the start at check in. Very nice indoor pool and jacuzzi! Clean!!! At check out we were treated wonderfully! By far, the best! Thank you all from Wake Forest group! read more

Chad's eSCAPE v2 review. I pretty much live in Hampton Inn's and have literally stayed at many hundred different of them across the United States. This Hampton has set the bar for all the other Hampton's I have and will rate. Service (+). Over the years I have been treated very well every time I have stayed. There were employees here that went out of their way to accommodate myself and my family when they traveled to the northeast. The staff is always cheerful and efficient. This is a sign of good management as it has been this way through many, many different desk employees. Comfort (+). The rooms are spotless and smell very clean and fresh. They are always up to date with electronics, TV's, etc. with the other top ranked Hampton's across the US. The bathroom showers always have warm water and the shower heads are in great shape. The wall unit is adjustable and always works (whether the dead of winter for heat or the mugginess of the summer for cooling). Even though it is decorated very similar to other Hampton's, this particular one has just a little more "home" feel to it. Atmosphere (+). Located in a very neat town within walking distance to a park, many historic sites, fine dining and many chain offerings. The dining room / lobby has been redone and is very attractive for the continental breakfast or just sitting and talking. The only downfall to this location is that it has been under construction and upgrades for many years. I don't see it as a hindrance though, because each time I come back it looks even better. Price (+). This particular hotel is very affordable for even the Hampton chains. It is slightly more expensive in the summer due to tourist season for some nearby attractions. The parking lot is always full so I am sure I am not the only repeat patron. Everything Else (+). This particular hotel I have stayed at well over a hundred times in the last seven years. I make it a point to stay here while in the Northeast. It is conveniently located between two major interstates and the town of Sturbridge is a treat to visit. There are many places within walking distance and I typically park my car at check-in and walk to dinner or the park. They used to have a sign in the lobby welcoming all the Diamond members by name that was very unique. Unfortunately, it appears they stopped that policy. read more

Front desk staff very friendly. Hotel room & bathroom was is clean. Additionally was happy with the morning breakfast where I was able to get a coffee and bagel. Should you like eggs, pancakes or cereal they also have them and are also complementary. I will stay at this hotel again. read more

Wow! I typically handle the accommodations for family trips and whatnot, but my husband took care of reserving a room at this hotel recently since his sister was getting married nearby. Thus, when we checked into our room, I had to ask my husband repeatedly, "Wait, what hotel chain is this?" The room was so clean, spacious, and updated that I kept thinking we were in a Sheraton or Marriott. As others have mentioned, the indoor pool was a nice amenity. So was the free daily breakfast (6-10am). It wasn't just pastries and coffee in the lobby like some hotels. We had scrambled eggs and bacon one morning, and there was cereal, yogurt, bagels, fresh fruit, and of course, a Belgian waffle maker! Coffee, tea, and hot chocolate is available in the lobby 24 hours. There's also a pretty well-stocked and handy mini "mart" behind the check-in desk where you can grab a microwaveable meal (e.g. Hot Pocket), toiletries, soda, juice, water, candy, etc. The staff was super friendly despite the loudness of some of the wedding guests and kept a smile on their faces when the mass of us invaded the lobby for an unexpected pizza party. They also brought in a fridge for our baby's food as requested for only an additional $10 per night. The only downside is that the elevator was out of commission for a few hours and getting a baby stroller and a baby up and down the stairs is no small feat! Plus, we noticed they did not vacuum every day. I am not sure if most hotels do, but I was helping my sister-in-law package her birdseed wedding favors in our room and it would have been nice not to have bird seed on the floor the second day of our stay. :) Our fault for being messy, but you definitely couldn't miss the seeds and crumbs everywhere on the carpet. I will probably never be in this area again, but I almost wish I was as it was one of my BEST hotel stays ever! Oh and somebody mentioned the shortage of places to order food from. I guess that is only a downfall if you want delivery. We noticed that this was not the case if you wanted to eat out. There are a decent amount of restaurants within driving distance (mostly chains and fast food joints). read more

Was not able to check in with any choice of rooms on the app. When I arrived at the hotel they were reluctant to offer us a room towards the middle of the hotel. All I heard was they had two wedding bookings. Finally got a room. The room had no easy chair, only a floor lamp. Small square table with two chairs crammed on each end. A window with a beautiful view of the roof of the overhang to the front entrance. On Saturday morning asked for a manager. The reply, there is no manager on. No way was this a $170.00 room. Sunday at checkout, again no manager on. On Monday I called Hilton guest services and filed a claim. The hotel has 72 hours to respond. When I called guest services back they said the hotel said they were calling me. Never happened! When guest services called on a 3 way the clerk there said no manager was on and I could speak to the owners voicemail. Hilton guest services is reimbursing me for 1 night. I have stayed in Hampton Inns all over the country and never had a bad experience. Will never stay there again!!! On a side bar the elevator certificate expired March 2017. read more

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4 star. Pleasant late night check in. Clean room with 2 comfortable queen beds. Decor is nothing appealing. Charge station on night stand. Decent shower, however a slow drain. Modest breakfast included 6 am - 10 am. Tea and coffee in the lobby. Fitness room and pool. Pleased with our stay! read more

Hampton Inn Sturbridge - View from my bed, 2 comfortable queen beds, clean room - Hotels Near Me - Sturbridge, Massachusetts

I stayed here at the end of October for a nearby wedding. Unfortunately, we got STUCK in the elevator. Needless to say, it was annoying but not life threatening. But, the hotel staff were friendly during the situation, and firefighters that showed up to extricate us were very friendly! In the end my husband ended up getting us out by prying doors open from inside. But, I guess the whole point of that story...is that the hotel made it right by refunding our stay. 100% Satisfaction guaranteed is their motto and they meant it! read more

Only thing this property has going for it is it's close location to Sturbridge Village; a three minute drive. But so desperately in need of a makeover. Room was a connecting room which is unsafe to me and proved to be loud after my neighbor would not shut up but was too tired to switch rooms. Room was dark and damp with wet towels and slippery floor. Shower had hair from previous guest in it and I felt as if I would fall through as it was squishy. Toiletries were sticky so I didn't use them. Breakfast was not as good as other Hamptons with the coffee/tea station across from breakfast , near front check-in door. Upon departure, the front desk person was overwhelmed and didn't even ask how my stay was. Had he done so, I would've told him. read more

Glad I came to yelp to read about this place before allowing my guests to my wedding experience the non customer service ... contacted them a two months ago about getting a block of rooms.. have yet to hear from them and I have called three times left a message for the manager whom never called me back. Then called three weeks later and got Louann she said they don't book far out... welp I will take my business else where... bye bye Hampton get your shit together! read more

The staff here was great. It was one of the easiest check ins I have ever experienced. Not only were the rooms themselves clean, the entire facility looked immaculate. I highly recommend staying here if you are in the area. read more

Went to this hotel for business. The people are very nice. The issue was that I was in a small town - not really a fan of that -- Pros - clean hotel - nice staff -quiet - cheap Cons - you are in a small town -- so ordering food you have (2) choices - Chinese and American - litterally (2) choices - ugh (not used to that) read more