Casey and his team (Adam, Austin, and another gentleman whose name I didn't catch) were absolutely phenomenal from start to finish. Casey was incredibly responsive--he followed up on my quote request almost immediately and stayed communicative throughout the entire process. He was knowledgeable, honest, and never pushy. They fit the french drain, window well drains, and window well replacement into their schedule while working around my hectic calendar. The work was priced fairly, and they did a spectacular job. The team was respectful of my property, kept the area clean, protected my yard, and answered every question I had along the way. They even went above and beyond by answering additional questions about waterproofing my home and my existing infrastructure. I'll absolutely be working with this company again for future needs. read more

Getting ready to build a new detached garage, slab, driveway. They sent a guy out, barely healthy enough to get out of his van. No notepad, nothing. Wasted 30 minutes of my time as I detailed what I wanted to do. I gave him prints of everything, good since he didn't have any note taking options. Said he'd get a quote to me in a couple of days. 10 days later - nothing. I wish I had read their yelp reviews first, could have saved me a lot of time. Good contractors are hard to come by, these folks aren't one of them. read more

I contracted in Oct 2024 to have an existing iron railing, which was rusted, replaced with a "new railing to match existing". I was assured that I was getting a NEW railing. I thought it odd that the removal and installation timeframe was 2 days (how can you fabricate a decorative railing in 2 days). Here we are, less than 5 months later and the paint is peeling and their is rust underneath. I complained, they sent someone out just spray painted the peeling areas. Problem still exists, peeling paint. Stay CLEAR of this contractor, they lie, provide terrible workmanship and don't stand behind their work. Contract includes a 1-year warranty. They messed with the wrong homeowner. I will get what I paid for or they will have lawsuit on their hands! read more

Worse decision ive made was choosing this company to build my home patio. This has been a terrible experience. I wanted a patio and Glen showed up, we went over the details, purchased the pavers, and they got to work. Communication was solid. I would call, they would answer. During the project, they requested 3 payments. 1 before the start, 1 during, and 1 once they were done. I complied. Provided all the payments on time. $11300 in total. This is when things took a turn for the worse. They received all of their payments; therefore, customer service is thrown out the window at this point. Before starting on the patio, I provided them with my home plat and they were supposed to return it... I have not gotten it back. They lost it. We started the patio in the Spring of 2021. I wish I had gone with another company. This has been so terrible. I've had some issues with my patio, as weeds were growing in between the pavers, the landing, the steps, handles have been deteriorating, the painting was horribly done, everything has been a mess. I called 10000s of times - nothing. However, randomly, when pigs would be seen in the sky, the office manager would pick up my calls, commit to fixing the patio and return my plat, but after I would hang up and patiently wait for the contractor she mentioned would show up to fix the patio issues, I would hear and see nothing. I would call back to confirm if there was a mixup, nothing. They gave me 10 years for the warranty. What good is 10 years if I have had my patio for 2 years and they've ghosted me the whole time? I feel like im in the twilight zone. I drove to their office 2x. Nobody was there although the door was open. I have been trying to resolve my patio issues, and get my plat back since Summer of 2021. I think I would have had more success trying to find bigfoot. This is terrible. I would not recommend this company. You are better off with anyone else. Trust me. I have to fix my patio. But it's gonna cost me more money. Im doing damage control at this point. If I only knew... I could have gone with a different contractor and they would have done the job right from the beginning. Terrible company. Save your piece of mind. Save your headache. Go with ANY OTHER COMPANY. I dont want anything but to fix my patio. I paid for the service. Honor the warranty. Honor the service. I got pictures as evidence for what I've shared. Have fun looking thru them :) read more

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Glen did two expensive jobs for me. Didn't finish either one. Both included it on railings around two decks. One was supposed to be powder coated and his own technician told me it was done wrong so rusted in less than a year. The other was never completed leaving dangerous and unsightly railing that are not even attached And as a result are unsafe. I have called Glen about 20 times over the last year to come and remedy. He sent a technician out last fall who acknowledged the problems and afterwards would not return my calls. I am sorely disappointed and would rate this a zero if it would let me. BEWARE! Glen- you replied that you would get back to me and make it right, but I have still not been able to reach you and have not heard back from you. This is really unfair of you and you should honor your commitments. WHAT IS GOING ON HERE. Are you just planning to leave me with inferior work? read more

I really can't give a good evaluation of the project because I never got a quote. I waited approximately two months and occasionally reminded them to no avail. They were aware of the deadline and said that they could accommodate that. But somehow I was left looking for another contractor. I was so disappointed because Mr. Foley gave me some really good advice and took the time to talk to me on the phone extensively regarding a permitting issue. I completely trusted him. Mr Alloca was knowledgeable and professional. I get it... We are all busy. And I'm just a small project when they do millions of dollars of remodels. I just wish they have been more considerate. If they couldn't do the project or accommodate the timeline, that's a business decision. Please Just tell me so I can make alternative plans. I do think they'd prob do a great job if you can get them to respond. read more

I had metal railings put in 2020 for 2 sets of outside steps. I have called multiple times during the pandemic to let the company know I see rust on the railings. I never got a return call. Then about 9 weeks ago I finally got a hold of a lady who said something about being overbooked so it will take a few weeks for someone to come out. I was told she would call me back to schedule . I never got a call. I called back again and left a few messages , as usual no one returned my call . I finally got a hold of the same lady on the phone and she said someone is finishing up a job he will come and she will call me to schedule. The same nonsense of not hearing from her went on. I called again and she said her worker is getting his covid injection and will be out a few days !!!!! Finally she scheduled me for Tuesday of this week. I waited and waited and called at least 5 times no one picked up or showed up. I called around 330pm and got a hold of that same lady who said he is on his way and will be at my house in 1 hour .... It is 2 days later. I've left multiple messages with no response . Don't waste your money on this company. There is no reason why small companies like this should get away with poor workmanship and customer service. I wish I never wasted my time or money with Fairfax Contractors. When they come to get your business it's all about their quality and product . After giving them thousands of dollars it's over . That's when the customer service ends ! read more

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Mike never came out as promised. Asked whom I was working with to purchase parts and then called them and quoted me a price marked up for profit for FC. never spoke about a minimum price for work. Wasted 3 hours of my time. My suggestion, go with someone else as these guys keep changing what they say and want to just add up fees and costs unknown to user. Stay away read more

Fairfax Contractor was unjustly enriched by deceiving and defrauding me of my $$ on my patio project that was barely started, and uncompleted, yet Fairfax Contractor refused me a refund. Reportedly, approximately 40 others who dealt with Fairfax Contractor this past year had a somewhat similar situation. Although the final outcome for others who dealt with Fairfax Contractor remains unknown to me, perhaps others in this situation like mine will also speak out and expose Fairfax Contractor. read more

Everyone I dealt with in the Fairfax Contractor firm was a pleasure, from the guys that came to give me an estimate to the guys (Victor, Michael, and Carlos) who did the work. I had, had my townhouse backyard hardscaped 10 years ago and it had started to deteriorate and become a little unmanageable They restored it to it's original beauty and then some. They are working on an estimate to rebuild my deck and will be happy to work with them again! read more

I paid $3,500 for work performed by Fairfax Contractor on 2/18/2019 that was to include repairing my front steps and porch, removing and replacing damaged bricks, ensuring grout lines were uniform, and tuck-pointing the entire stairway including the sides, using color-matched mortar. The job was to include acid-washing afterwards. The work was to have a 1-year warranty. The tuck-pointing was not as complete as I had expected, but the color seemed to match well enough. Within a few days after the tuck-pointing was completed, the mortar began efflorescing severely. Efflorescence is the exuding of salts or minerals from a brick or grout surface as mineral-laden moisture exits the surfaces. A small amount of efflorescence is normal, but this was more than a little, and it persisted after a large snow storm and several rainfalls. Over the months to follow, various representatives from Fairfax Contractor expressed contradictory positions, including (1) an assertion that the workers had added salt to the mortar because of doing the work in cold weather, (2) a denial that salt had been added, (3) an assertion that this much efflorescence is unusual, and (4) a denial that this much efflorescence was unusual. Regardless of the cause, the grout needed to match in order to be in compliance with my HOA's guidelines, so a fix was needed. After emailing photos taken on 2-25-2019 and 3-13-2019, and making several phone calls, Fairfax Contractor finally got around to sending someone on 4-6-2019 to acid-wash and power-wash the bricks. While the power-washing was still underway, I noticed that the power-washing was particularly aggressive and was further damaging the brick on the stairway, and even on some areas that shouldn't have been power-washed. I immediately called Fairfax Contractor (twice), and they assured me that someone would come out right away and take a look at the damages; however, there was no follow-up, and the damages are still evident. I called again several times, including calls on 4-17-2019, 5-16-2019, 6-5-2019, 8-19-2019, 10-7-2019, 10-26-2019, and 10-27-2019. During these calls, the owner, Glenn, provided apologies and promises to have someone do the work soon or in the following week. Sometimes he gave a date for the work to be completed, but there's no evidence that anyone ever showed up. It is now November, and the temperatures are again too low for doing outdoors repairs with mortar. I believe Fairfax Contractor failed to properly supervise the work. My greatest frustration is their failure to address in a timely manner the damages caused by the power-washing, which included damage to the brick surfaces and new holes in the new mortar and old mortar in areas that weren't part of the original job. I feel like I gave them many "second chances" to make it right, and they did not do so. read more

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If I could rate "0" stars I would. After having 6 appointments set up and 47 phone calls they finally made it back to finish up the last ¼ of our job. When arriving they asked where "my tile cutter and tools" were so they could do the job. I didn't realize I needed to provide the tools for a job I was paying them to do. After leaving behind their trash and not cleaning up the mess they made I called them to let them know how dissatisfied I was. They proceeded to tell me the owner would get in contact with me to rectify the problem, but after 6 weeks no word has been made... Save your money and go elsewhere! read more

Please do not do business with this company. It is a scam - Glenn Izett, "lead estimator", from this company took a deposit from me for work promised in my home in McLean, VA on May promising that a date would be scheduled within 3 weeks. Not having heard from them six weeks later, I called their office and left a message. After receiving no response after a couple of days, I called Mr. Izett directly. I was told that I was "next in line" for the work (recognize the pattern from the other reviewer). When I insisted on a date, I was offered July 7, 2021 - clearly there was no desire to meet that date and, of course, no one showed up. I have reported this company and Mr. Izett to the Office of the Virginia Attorney General's Office and am pursuing via Small Claims Court the return of my deposit. read more

Patio looks great! Needed work on our egress walkout due to some flooding issues and get a brick patio. My husband contacted Glenn and he came out to assess the 'situation' the next day. Gave my husband the plan -explained it very clearly- and a quote and couple days later, Glenn, Santos and his guys came out and started. They worked quickly and efficiently. Everything was done in a timely manner. Glenn was on top of it and made sure everything went according to plan. My husband loved how he made sure our driveway and lawn weren't ruined during the whole process. He also loved how he made sure the sprinklers didn't get broken. Hubby loved how he's extremely thorough. Definitely doesn't hurt that the costs are competitive. Hubby and I love the new patio, they did an awesome job! We won't hesitate to call them again for future projects. read more

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I wrote a review previously. Glen at Fairfax Contractor did not complete the job per the signed agreement. I filed a complaint with the Better Business Bureau. They reached out to Glen who ignored them. They say that they will try to meet with Glen before they change the rating in their website. That is currently on hold due to Covid, therefore, the business still has a good rating at this time. read more

Fairfax Contractor, owned by Glen, is filing for bankruptcy at the end of July 2022. This company went under contract with me on June 3, 2022 to do some repairs on our recently purchased home. The total cost of the job was $5514. The company cashed my check within weeks. Did not hear anything from them until I started reaching out. I contacted Glen on July 11th sent him the information that he requested and never got a return phone call. Reached out to Stephan who did the quote forward him the same information that Glen asked for (Stephan was out of state because of hip surgery) did not receive a phone call back. Today, July 19th, I went to the office to wait 45 minutes before talking to Devon. Devon said that she would contact me before the closing of the day and said that someone would be out to my house within two days. I feel like I have been lied to and cheated by this company. Waiting on this company has caused water damage to start inside of my home. read more

We met with Glen on Friday, July 7th to get a concrete walkway and patio to our egress walkout in the back of our house. Glen was very personable and did a great job of explaining exactly what would be done and his high expectations for the product. Glen even drew a picture of his idea so we could really visualize it. I am a visual person and appreciated this greatly. I got the sense from Glen that he takes a lot of pride in his business and wants his customers to have the same product he would expect for himself. I sent Glen a couple of emails between Friday (July 7) and Wednesday (July 12) trying to find out exactly when they were coming but didn't hear back right away. He did end up getting back to me on Thursday (July 13) and apologized for the absence of communication. He said "I'm sorry I didn't get back to you. I don't have an excuse and I apologize." I really respected his honesty and his willingness to take responsibility. When you're running a business and things get busy sometimes things fall through the cracks. I know this and was very impressed that he owned up to it. This is the way to run a business! :) The guys came out on Thursday, July 13th to begin to frame out the walkway/patio. When my husband noticed that the part where the walkway meets the driveway did not look exactly like we had talked about I called Glen and he assured me that he would speak to his guys and get it done. The next morning, Glen came out personally to make sure everything was what we wanted. Our backyard has a steep slope so Glen told us they were going to add some steps in to make it safe to walk on. This is something I never would have thought of but I love how conscious he is about safety. I really appreciate that Glen likes to make things look good but his ultimate goal is safety. It was going to rain on Friday so they decided to come back the next day and pour the concrete. They did a BEAUTIFUL job! We love our walkway & patio What I really loved about working with Glen is his honesty, work ethic and dedication to his customers. I felt very comfortable with him and trusted him instantly. I knew that he wouldn't cut corners and would make sure we got out money's worth. I absolutely recommend Fairfax Contractor to anyone that is looking to get work done on their home. read more

I called Fairfax Contractor on a Thursday when my window well was backed up. Glen showed up in one hour and quickly put me at ease. We shook hands on a price, chatted for a while and he left but not before saying he would call to let me know when he could complete the job. He called me that Saturday and said that he and his guys would be there Sunday morning! They were a nice group of hard working guys. They did an excellent job and even cleaned up after themselves! I highly recommend Glen and Fairfax Contractor! I am extremely pleased with the job they did! read more

Could not ask for more. From working with Ram on the estimate and receiving his guidance as well as the best estimate, to meeting Glenn, the owner, who worked out issues with the supplier, and then witnessing the outstanding work of Estaban and Carlos who gave us a beautiful patio, the entire experience was enjoyable. You can't go wrong with Fairfax contractor. read more

I would recommend. They installed a Bilco door for me. I was one of those people that thought it would be easier if bought the stuff by myself and just pay for labor but I was so so wrong. I had the hardest time finding the door and the places I did it was 10-16 weeks back ordered and the price was twice what I expected to pay. Fairfax Contactor was able to get the door in 6 weeks and even went so far that they went out and picked up the door for me in Ohio. They had it installed and completed in half the time I expected and was able to do everything for the price I thought I was just going to spend on the door. The owner was very knowledgeable and his staff was so nice even when I was highly emotional because I wanted everything to happen right away. The website was great because I found every answer I needed from the colors of the doors to the different steps that went into ithe installation. The install guys were very nice and efficient. I'm currently talking to them about redoing my patio. I can't wait to work with them in the future with doing all the upgrades I have planned on my home. This is the 1st contacting company that I actually look forward to helping with my home. If I could give them 10stars I would but I'll just settle for 5 stars for now. Thank you Glen and Fairfax Contractor. read more

I wouldn't recommend him. He wasn't inexpensive as he promised. He didn't solve the problem. He didn't really know what he was talking about. He "tried", but honestly it was a waste of money. He's not the real deal. read more

Glen came out to review some doubts we had about about a flip we just bought and he saved us! He found some serious No No's and has really given us the best expert advice. We will be calling Glen for our future contracting needs. Thank you! read more